Wow! So impressed with Oreillys customer service! It was my first time in and Dakota took such…read moregreat care of me. They check car batteries ans install them. So thankful for him making things so easy! I will definitely be back for any auto parts needs.

I've been coming here for the past 5 years since moving to frisco for all of my automotive needs…read more The past 4 years have been great. But since changing management the store has doubled their retail prices. I came in for rotors and brakes and they wanted 50% more for the materials that retailed at their competitors. Today I come in for a ac blower fan. And they want DOUBLE what their competitors retail at. Asked if they could do any better and they said to call the other store. I'm extremely disappointed. Will not be coming back again. I'll go a little further down the road to not get shafted like this.

Enrique Leonardo was the best help I've ever had at any auto parts store. So knowledgeable and…read moreobviously knows what he is talking about. Was such a big help! Won't go to any other auto parts store while Enrique is around!

Pretty solid customer service. Giving 3 stars just based on the close proximity to my home.read more

Great staff ! Very knowledgeable. It seems like the possibilities are endless with the guys. I am…read moreimpressed.

Gary was so nice and professional. He and his assistant took care of exactly what I needed. I will…read morebe back for any cosmetic work or accessories for my jeep. Thanks Gary and team.

05/02/22- Happy Monday…read more Great customer service! Price was good. Both inside and outside areas are clean. She was able to update my records. Thanks a lot Ma'am (Asst Manager/ I forgot her name). God bless

Car battery was dying. Knowing that I had just one more start on the battery, I drove over to…read moreO'Reilly, getting there right before they close. Easy process, staff was very helpful and efficient. Installed it for me and I was on my way. Good service!

If you're looking for an auto shop you can actually trust, Authority Automotive is it. From start…read moreto finish, the team was friendly, professional, and easy to work with. They were upfront and fair with pricing--no surprises, no pressure, just honest recommendations. The work was done quickly without cutting corners, and everything was explained in a way that actually made sense. It's hard to find a shop that checks all the boxes--friendly, fair, honest, fast, and reliable--but this one truly does. Highly recommend and will definitely be coming back!

Great experience! They swapped out my rear shocks, quoted a fair price, and stuck to it - no…read moresurprises. The job was done in one day as promised, with easy drop-off and pickup. I'll definitely be back!

While driving on I-35, a shredded tire was thrown into my lane and I hit it. Sadly, the impact…read moredamaged the wind-gate behind the bumper of my pickup and it was hanging on the ground. I decided to Jimmy-rig the wind-gate to the bumper with tape so I could drive my truck to the dealer to buy a replacement part. I made it to the dealership safely, but they wanted $680 just for a new part (not including labor). They urged me to get it replaced before driving my truck back home to Nevada because the wind-gate helps to cool the engine. As a last ditch effort, I decided to go to AutoZone to see if they had any parts to help me replace the wind-gate on my own. However, AutoZone told me they don't carry any parts for new model trucks, but suggested I go to Napa Auto Parts. From the moment I walked into Napa Auto Parts, Dylan greeted me with a warm welcome. He listened to my issue and went outside in 102+ degree heat, got under my truck, and found a temporary solution to fix my problem so I can drive back home to Nevada. Dylan was absolutely fantastic and very friendly. Best of all, he didn't charge me a single penny. I am so incredibly thankful to Dylan and Napa Auto Parts for all they did to help me solve the issue. I honestly don't know what I would've done without their help. Highly, Highly Recommended for your auto needs. Before you decide to go to the dealership, come here first to see if they can help you out.

The people that work in this store are terrible at customer service. They don't know how to treat…read morecustomers. The parts that Napa sells now aren't the quality that they used to be and a lot of them don't even fit and have to be returned. AutoZone has lifetime warranty of parts ever go bad you get a new part for free. Napa doesn't have that and their parts are low quality not like they used to be.

Amazing help, Andrey F, helped me through all of my questions so smoothly, thank you!! Great…read morepassion!

This is the second time I came to this autozone! (I wish I remembered the two ladies who assisted…read moreme and my step dad last time! They are the reason for my return today)! Today was the 2nd time I came in and I can't say enough great things about Wesley at AutoZone! He quickly diagnosed and fixed an issue on my boyfriend's car in under an hour, turning what could have been a stressful situation into a smooth and easy experience. Wesley's outstanding customer service truly stood out--he was patient, knowledgeable, and even allowed us to return a part we initially thought we needed. His expertise and willingness to go the extra mile made all the difference in resolving the problem. Wesley is a huge asset to AutoZone, and we're so grateful for his help!

Literally don't ever come here. There's a reason they are all going out of business…read more Terrible return policies but more than that, their staff doesn't care about the customer or each other. There was an employee who looked like he was having convulsions from mental issues or an overdose. I asked the other employee if that guy was ok and all she did was shrug. Awful experience. Went right up the road to O'Reilly to buy what I needed.

Worst customer service ever. Came in to try and get some new windshield wipers and whoever the guy…read morewas that helped me some short Asian kid absolutely had no clue how to assist me and refused to ask any of colleagues for further assistance and told me to go to O'reilly....worst experience ever. Don't come here unless you are someone who knows exactly what you want and can find it yourself. They aren't helpful or customer friendly.