Pros: Vast selection, great pricing Cons: Customer service for web pickup was very disappointing. This is my second recent experience here with web pickup, and since they've both been poor, I had to weigh in. I'm not going to bother with boring details. Just suffice it to say, expect to wait (and wait and wait) to get your order. It might not happen all the time (it probably doesn't), but 2 out of 2 times for me, it's taken far too long (as in, 10-15 minutes, and then only after complaining). Here's hoping they can improve customer service, without raising prices! read more

Just a pretty good damn store carries everything and I rated it a four because I don't believe anything's a five..

Customer service is lacking and the culprit was a supervisor. Tried to get some Milos diet Iced tea. There was none on the shelf but I could see a case back in the cooler. I asked a gentlemen if he could find someone to get it for me and he said everyone is on break and the night crew doesn't start until later. No other alternatives were given. I tracked down another supervisor who helped me. Rethinking spending my dollars at a place that can't help me especially considering they can never keep their shelves stocked. If not for the second supervisor, this rating would be zero stars! read more

Could not get any help initially or anyone who spoke English. This older woman tried but just did understand me.

Although I appreciate a Walmart in my community their bike part section is never stocked! That's the main reason I visit Walmart too :( prices are competitive and selection of products are good but that's the only two things going for Walmart really, at least for the Folsom Walmart read more

Walmart Supercenter - Bike parts - Department Stores Near Me - Folsom, California

I came in n this morning to get an oil change. The sign says 7 am. Bay doors were closed. I waited for 30 mins. Finally I followed another customer in the store. As I was walking up. He came out and told me they can't do anything until 9 am. As I was leaving. I called store to complain. No one answered the phones. I called 7 times. And all 7 times no answer. This place is a joke...I understand if there is a shortage of staff. Next step is to have member of management to pick up the phone and take care of the customers. THIS IS POOR CUSTOMER SERVICE!!!!! read more

Trash, doesn't allow apple pay(probably a nationwide thing for walmart for some reason) and the constant nagging of workers trying to see your receipt for some reason. read more

Placed an order for a birthday cake nearly 2 weeks ago for my 6 year old daughter, and these pIeces of shit cancelled the order 2 days before her party. Fuck these insensitive greedy shitstains on society. SO MANY PROBLEMS with this store and staff. AVOID AT ALL COSTS! read more

Picture tells some of the story. I didn't want to take each stall. All the same though. All trash over flowing including sanitary napkin are. Yes Walmart can afford to provide clean restrooms for you, if they cared. read more

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Today I went shopping there . Their customer service was good. Price affordable and I will go back in Walmart in future.

Walmart has had an increase in fraudulent activity this is the third time I've had to close out a stored credit card cause of unauthorized charges, be careful of your card activity very frustrating I wish you could place an on line order without opening an account and storing information!the unauthorized activity is not necessarily at the local walmart read more

This store has changed a lot over years. Employees are well trained, friendly and polite.

Why are $4 items under lock and key!? Had to push the "customer service" button and wait 10 minutes before Mila came to help us with fuses in automotive. She pointed to the Auto Dept and said "have key". We can't speak to customers in complete sentences?? She got items we needed and took them to the automotive department register, we were told we could only pay for the automotive items there, but for our other items we'd have to go to the front registers - wait, so 2 separate transacts for the same superstore?? We decided to pay for ALL OF OUR ITEMS at the front - the associate said he had to hand carry our little fuses to the front to prevent theft. WTF!? I'm not going to steal $4 spark plugs when I have $50in other items to pay for. Beyond bad customer service! Step it up Walmart, you're embarrassing read more

They keep the meat in the same area they do the produce. Idk if yall weren't trained but you cannot be putting meat in the produce area. That's fucking disgusting. read more

This is the worst Walmart the customer service lady was rude from the start then she pretty much threw my money at me. She wanted to put my whole return on a gift card and I asked why when I bought two I should be able to get my cash back for the one I returned. Don't shop or return anything at this store read more

I went here to have a couple of 8mm reels transferred to a dvd. That was a month ago. They said it would be delivered by Friday the 26th and they would call me. I went in the 29th thinking they forgot to call. The lazy lady told me if they haven't called them it wasn't back yet. She didn't even check at first but then she asked what my last name was. After checking 2 drawers said it wasn't there yet. This was my first time and believe me will be the last time I use their photo service. read more

Management in the Folsom location is truly bad! They have ONE employee to cover sporting goods (locked cases), electronics (locked cases), photo (NOT customer served), and yardage departments. If this ONE employee is at lunch there does not appear to be someone to cover for them. Went in to pick up website ordered photos this evening. There was not an employee anywhere with 5 customers waiting (photo & electronics). The photo printer was obviously out of paper or jammed as it kept beeping with no employee insight. One waiting customer started looking for any employee to help & finally found someone from another area who knew nothing about either department & was not able to help. Went to customer service & asked for store manager. Finally spoke with a rude manager who never once said sorry and/or she would fix the problem. She mumbled something in a heavy accent & simply walked away from me. Walmart headquarters needs to hire new management & start running this store for customers! read more

Good Luck Getting them on the Phone Holy Smokes! Tried to Buy a Battery for my Car No One could Help me finally found someone who could help No one could unlock the batteries , what a JOKE ! Couldn't but anything if I wanted ! Save your time go to an Automotive Store read more

they don't honor prices listed on the floor and will charge you more than it says. i spoke to a manager and they had no idea what was going on. listed as 15 and charged 20. read more

Walmart Supercenter - Department Stores Near Me - Folsom, California

Coming here was an average Walmart experience not the nicest but I guess it can pass.

I appreciate ordering all my groceries online, pulling into the parking spot, and having my groceries delivered immediately. Great service!

I will never order from Wamart.com again. I ordered a dog crate last night and canceled the order within 2 hours. They refuse to give me a refund after it ships and is delivered at which time I have to personally wait for the delivery person and refuse delivery. Poor customer service. I only gave it a 1 as there wasn't an option for 0. From now on Amazon all the way. read more

The location is easy to find and easy to park in. The parking lot always seems to be really busy, so I wouldn't spend too much time hunting for a spot close to the door, if that's your thing. I drive a 22 foot vehicle and it's easy to park there. On that note, there are signs letting you know that there is NO overnight parking at this location. I have been here on several occasions to buy groceries. The prices are reasonable and they have the standard selection for a Walmart. They do seem to run out of a lot of their produce before it gets replenished. So depending on when you go in here in that cycle, you might find the fresh produce section to be sparse. The pet section is located by the outdoor section. It's just two rows wide and I missed it on my first glance and had to walk around the store twice. Employees were helpful once I asked for assistance. read more

Walmart Supercenter - Department Stores Near Me - Folsom, California

Although I dont necessarily enjoy the tedious process of Walmart's Grocery Pickup (eg 'unavailability' of items that are literally on their shelves, unnecessary changes/substitutions to an order...) but it's all very much worth it because of RUBY!! She always greets you with a smile, has this magnetic, warm energy and - without hesitation - will go the extra mile just to make sure you're fullyy satisfied with your order. Walmart really is lucky to have such a wonderful employee like Ruby!! read more

OMG, I would give Walmart minus 5 stars if I could and after my experience with them and their customer service departments I will NEVER DO BUSINESS WITH THEM EVER AGAIN! I was stupid enough to buy 4 pair of leggings on their website. They arrived and were of very poor quality and workmanship so I immediately returned them in the original packaging to our local Walmart store, as I was instructed to do on their website. That was on 12/5/22. On 12/13/22 I received a refund for only one of the four pair of leggings. Since then I have contacted Walmart regarding the remaining refund no less than 6 times; have been told numerous times that I would be contacted in 24 or 48 hours and NEVER was; and bounced around to supervisors, billing, customer resolution, back to billing, around and around. Now they are trying to tell me that I purchased these items from a third party vendor and so they aren't responsible for the refund. In other words, Walmart does not stand behind the products they sell on their website. I have gotten so many excuses, lies, empty promises, etc.! As I said at the top, I will never, ever do business with Walmart online or in their store, even if they were the only source of goods in the entire world! read more

Placed a photo order on the website, then went to this store to pick up. No one was at the photo department, had to wait for longer than 20 min for someone to help me. I waited in line for over 35 min just to pick up my photos that were already processed. The employee showed up and started processing the order of the person in front of the line. But she didn't bother to call for additional help. The whole atmosphere of the store looked depressing and some aisles were so messy. Employees looked like they didn't want to be there. This was not a good shopping experience and I will not go back. read more

This is first issue we've ever had with this Walmart usually everyone is friendly, its clean, organized. Shopping went great got everything I needed after spending and hour at the store . Reached the self checkout area where of course there normally are two people to help & assist issues that may occur but immediately upon scanning first item associate Donna immediately intervenes without provocation & starts rummaging through our items after numerous requests to stop! She still continues until she notices we are getting upset! No apologies , she was being very pushy, and had no right to do what she did. Associate should have left us alone. Bottom line is we felt very harassed and unwanted as a customer . read more

This store sucks! I got about 15 items and the lady did not have a bag for me so she stuck my items in my cart. I asked her where the hell is my bag and she said its .75 cents for a reusabe bag but your items are too big got the bag anyhow..what a sorry store selling made in china products and now charges to bag it..im returning all my items ti walmart and going to walmart in Placerville where you still get service and a bag without the .75 per bag fee what a joke!! read more

I enjoy the lower cost grocery shopping, the medicine, toiletries, and general goods are all much less expensive here. When I lived farther, I would spend $40 in gas to shop at Walmart, and I'd still save in the end over shopping at the grass valley grocery store. Worth the time and effort for sure. Now that I live close enough to shop there regularly, I find myself shopping there 2-3 times per week. The staff costs them a star, the regular guy at the self check at the store off Riley has a smart mouth and is rude to customers when he thinks they can't hear him. Guy needs to appreciate his job, and stop assuming every time the self check triggers that customers are lying thieves... "everyone says they scanned all the items, but I always find what they are stealing " he quipped... thinking I couldn't hear him. After they realized it was in fact not stealing, he said nothing to apologize. So I let him know my displeasure of being called a thief for no reason at all, but he couldn't look me in the eye, acknowledging his mistake or even act like he could hear me. He just pretended he couldn't hear me. Don't assume folks are stealing , and certainly don't do it in a smart @ss insulting manner... because you were wrong, and when you don't apologize or acknowledge that fact, you look like a real piece of work. Just don't open your mouth to comment before you know the facts read more

I hate to give low ratings. I appreciate that there are people at this store that work hard to support their families. I also think our ratings and reviews now must include the factors that make us feel safe. - Is the store clean? Yes - Do employees wear masks? maybe 50% - Are employees practicing social distancing? sort of...but some were very helpful. - Are customers practicing social distancing? some. = Are customers required to wear masks? No - Is the store using contactless point-of-sale? (Apple pay, Samsung pay) NO. Walmart is way behind on point-of-sale. You must use a card. - Is the store cleaning conveyor belt and transaction areas between customers? NO. Is the store diligently cleaning carts? Yes. Are there full and accessible hand sanitizer, wipes and/or hand-washing stations? Yes. What else do you think should be included? read more

Horrible! I was there 2 days ago saw security let a couple walk out the door with a cart yet I asked an employee for a box he was cutting (for moving) he said go ahead and take it , another employee yelled super loud I needed to put the box down as if I was stealing a used box. The employees do nothing besides stand around on cell phones. It's dirty smells like diapers. Go to target ! It's down the street and clean with better employees. read more

Wal mart is terrible to begin with but this one takes the cake! They have the dumbest return hours and photo center hours. The 2 things I came here for aren't even open on a Friday at 8pm what a waste of time! read more

This is probably one of the nicest Walmart's I've been to. Mind you, I live in Rancho Cordova, where we have to risk getting shot or stabbed in the face while waiting in line to check out, so this Walmart location is definitely a huge step up! I wish it could trade places with the Walmart in our area. My husband and I came here this weekend to get a small swimming pool and I was wowed by how big and clean this store was, with the same affordable prices you come to expect from Walmart. read more

If this review were for the Pharmacy, then I would give them 5 stars. They are always helpful and pleasant. My problem is with Walmart having to put everything under lock and key. I attempted to make a purchase with the item under lock. An associate unlocked the case and removed the item. Then she said she would put it in a box...I assured her that I was headed to check out and didn't need a box. Turns out that, a box is a clear container in which the item is placed and then it's locked again. I stood in line at the pharmacy to pay only to be told that they don't have a key. Stood in the general check out and the clerk had to ask for someone to unlock the box so I could pay. I understand that Walmart is forced to do this because it is now a misdemeanor to steal $950.00 worth of merchandise. Now because of this inconvenience I will choose to purchase on line. What a terrible circumstance for shopping. Does my thanks for this go to our legislators? I think so! read more

I really can't complain about this Walmart, everything is kept nice & tidy and employee's are cool. They are also doing the right precautions during this COVID-19 situation. read more

Walmart Supercenter - a woman wearing a face mask - Department Stores Near Me - Folsom, California

We had an order to be delivered today, Mon. 8/28. Half came at 11:33am. Then we received an email and txt saying driver could not deliver remaining order at 6:30pm. That was all it said. No reason why. We don't live in a gated community. Don't understand‍ and when will we receive? It's already been paid for read more

Store has been super dirty the last few times we have been there..employees ignore u when asking for help and are very rude..they say they dont carry something but clearly have a spot and tag on the shelf for it..went to change my toddler in the bathroom and immediately walked out..the bathrooms were beyond gross and if u have employees standing around they could be cleaning something ..we will be sticking with target read more

Walmart Supercenter - Gross - Department Stores Near Me - Folsom, California

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Waiting 40+ minutes for someone to open the pregnancy test case to be unlocked and so far no one has shown.

Some of you needs to be awake when you are working. I can't blame you. I would do the same. Parking is not the BEST. The poultry has no Quality, I won't be back here ever again. read more

Very disappointed I came here last week to cash my check and load money on my card. I told the woman right away I needed to put my check on my card. She forgets and cashes the check. She then goes oh did you want to load some on the card and I said yes. She then tells me there's a charge. I said isn't it free if you cash your check? I know for a fact it is because I do this every 2 weeks. She then says no people think it is but it's not. I'm 8 months pregnant and didn't want to argue but I should have. I got charged to cash my paycheck and then to load the money on my card. I have attached an email I have just received stating what I already knew. So if she didn't know that then she should be trained better and if she did know and still charged me then shame on this store!! read more

Walmart Supercenter - Right here states exactly what I knew - Department Stores Near Me - Folsom, California