I've been going to Visionworks for four years. I am pleased with the service. Thorough eye exams…read moreare readily available. Frame selections were classy and moderately priced. I opted for Calvin Klein. The frame shapes are categorized. I prefer rectangular shapes. So the frames are all grouped together and you can stay in one section. I received a text message when my glasses were ready. It took about 8 business days. I am thoroughly satisfied.

Staff was initially helpful during my appointment. Tried to upsell a lot but that was expected. I…read morecalled about 2.5 weeks after my appointment to check in the status of glasses I ordered. I was connected with an AI voice that told me my order was shipped and would be expected in 3-5 days. I called 4 days later and the voice said the same thing. I was not able to get connected with an actual person After almost 4 weeks I was finally connected with a person that let me know my glasses had been sitting there and they were unsure why I wasn't notified. This is the second bad experience I've had with Visinworks and I am totally turned off from coming back.

Once again my experience with Dr. Evan's and MyEyeDr. was perfect from beginning to end. I was…read moregreeted immediately by Christie who took my information and led me to the pre-exam room for a few tests in preparation for my exam with Dr. Evans. The actual exam was thorough but extensive efficient and fast. The frames options are a bit overwhelming as they offer every brand and style one can imagine. I ended up choosing a pair the eyewear consultant suggested for me. felt comfortable and at ease throughout my time at MyEyeDr. I look forward to returning to them as long as I'm able!

The office in Fort Mill, South Carolina has to be one of the worst if not the worst eye care…read morecenters. I've been waiting almost three months for my glasses to be replaced. Whenever I call to see if my glasses are ready they kept saying they should be in soon and that it's the labs fault. It's been almost three months when they originally told me two weeks. They put the blame on the lab and the my insurance company. Today the receptionist went to get the dr and put me on hold while I was still speaking. Very rude and unprofessional. I do understand that it may not be directly the fault of the office. But since they are the ones up front handling things they are partially responsible. Today , again I was given a date my glasses should be ready. Which is June 2. If my glasses are not ready as promised and if they don't have the same prescription and detail as I had for my original pair of glasses, I want a full refund of the money I paid out of pocket. This type of service is totally unacceptable, intolerable and unreasonable for someone that needs glasses to be expected to go almost 3 months without them.

My mother and I have been patients here for several years and have always received excellent care…read morefrom Dr. Bailey. Unfortunately, our most recent experience with the office administration has changed our decision to continue as patients. At my last visit, my prescription changed significantly, and I am now transitioning into progressive lenses for the first time. Because I order my glasses independently, confirming my pupillary distance (PD) is essential. This has never been an issue in the past. After leaving a voicemail with no response, I called again and was eventually transferred to the office, where I spoke with Erin. I was informed that the practice no longer provides PD measurements due to "liability concerns," a policy that was apparently implemented about 1.5 years ago--without notifying patients. This policy effectively prevents patients from ordering glasses elsewhere. I expressed my disappointment and noted that had I known of this policy change, I would have chosen a different provider. Erin initially stated she would "share my concerns in a roundabout way" with management. When I mentioned I would also be completing a survey, she told me there was no need for her to pass along my concerns because management reviews surveys. I made it clear that I still expected my concerns to be communicated directly, as I was speaking with a staff member who had the ability to do so. If you are comfortable purchasing expensive, limited frame options in-office, this may not be an issue for you. However, if you prefer the flexibility to order your own frames and lenses, I recommend looking elsewhere. As a result of this experience, I advised my mother to cancel her upcoming appointment, and we will be transitioning our care to another provider.

Long time patient but reconsidering continuation of services. I was left in the room for over 30…read moremins while they started closing mid eye dilation. Left and went to the desk to get a vague sorry, then got another electronic bill after I paid in office. They lost their best 2 workers , now it's all inexperienced workers.

Scheduling errors, long wait time for appointments, annoying process for contacts. Don't waste your…read moretime here.

Bought glasses for daughter at RockHill location, the service was good but attendant didn't remove…read morean item we requested and charged us anyway. Be careful.

We went here after going to Southpark to Warby Parker. No comparison! WP folks were nice enough but…read moremisled me about our insurance. Toni and her team were the best experience we have ever had getting eyeglasses!! She was so very helpful, honest and knowledgeable. I won't go anywhere else now that I have found them!!

New in town. Stepped on the one good pair of glasses I have. Googled business which might repair…read morethem and came across Sally's Optical. Even though it was a 25 minute drive, I made appointment for today. Morgan greeted me very personably as I entered and after I showed her damage to frames, she took them and in less than 15 minutes brought them out to me as good as new. When I pulled out my wallet to pay, she said there was no charge. This visit exceeded my expectations. Plus, the business had a really cool vibe and very friendly opticians. I will certainly consider them for any future optical needs. Thank you Morgan and Sally's Optical. Frank A.

Sally's is super fun and their staff make you feel so welcome!! They are very helpful and honest…read morewhen making a choice on style shape and color for you. Love Sally's and it is great to have the opportunity to write a review!!

I'm a longtime customer of Warby Parker, and one of the main reasons I keep coming back is the…read moreconvenience, consistency, and great customer service. When you invest in a good pair of frames and lenses, you want to know that support is there when you need it -- and that's exactly what Warby Parker delivers. No matter where I am in the United States, I can walk into any Warby Parker location, bring my glasses in, and get them adjusted quickly and professionally. That level of nationwide consistency is worth the price to me. The process is simple -- if it's busy, they'll take your information, send you a text or email, and you can go about your day until it's your turn. Very efficient. The store itself at Atherton Mill is beautiful -- clean, well-organized, and thoughtfully designed. I always appreciate the natural wood finishes, skylights, and the clever way they merchandise the frames. Everything feels modern and welcoming. My one small disappointment after moving to North Carolina from the Bay Area was the limited availability of low-bridge frames. In California, those options were plentiful, so I came in with the same expectation here and it wasn't quite met. Hopefully that continues to improve over time, because representation in fit options really matters. That said, the customer service has always been excellent. I never have to wait very long, the staff is professional, and the environment is consistently pleasant. Another bonus is the location. Atherton Mill is in a great area with plenty to do while you wait -- there's shopping, coffee, and places to browse. You can easily spend a little time window shopping at nearby spots like Lululemon, West Elm, or Anthropologie, which makes the visit feel less like an errand and more like part of your day. One practical tip: Parking at Atherton Mill can be a bit challenging, especially during busy times since there are several restaurants and retail stores in the area. Just be patient -- you'll find a spot. Overall, I truly value the reliability and customer care Warby Parker provides. Great service, beautiful stores, and dependable support wherever you are.

My friend's eye glasses was bended after the Halloween Dance party that it was dropped and stepped…read moreon. My friend was very upset as she could not see without the eye glasses. We were recommended to come to Warby Parker at Atherton Mill, 2000 South Blvd. First, the staff was very professional and welcoming . and Ms. Licensed Optician Lily H came to us and offered assistance sincerely. She is so awesome, she fixed the damages on the eyeglass frame on the spot after 20 minutes. She is very friendly and we asked to offer a fee and she told us that it was at NO COST to us. My friend got her eyeglasses back joyfully as she could see now as the eyeglasses was fixed just like NO accident happened . Thank you so much for the Optician Lily H and she offered a big help which meant so much for others. Kuda to Lily and we would like the Warby Parker recognized her services offered to customers without reservation. Thank you for Warby Parker, and especially for Lily H, the Licensed Optician. We will come back for business, for sure.. Thank you for posting this review. Best Iris H.

Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

I had a great experience with this practice yesterday. Very high tech, provided me with a lot of…read moreinformation about my aging eyes and vision care. Lovely country-feel, relaxed office, pleasant staff, no waiting. I am grateful for the care and information given for me to improve my vision and protect my eyes.