I have been going to this location for over 10yrs for alkaline water and Alan and the rest of his team are solid. This location is the one location that has black walnut ice cream which is my wife's favorite ice cream. The staff is always friendly and professional. read more

Went in with the family to all get ice cream cones on a hot summer day. Wife ask for a sample, response was "we dont give samples " Really!! A flavor we had never heard so thought let's try before committing. If a place can't afford a thimble size sample of ice cream then get out of the business. So we left with nothing. Moving on to the next ice cream parlour read more

Great products and great service! We purchased ice cream, water and ice. Very clean store!

This is a pretty cool place. They have almost all the flavors for thifty ice cream as well as a full wall of shaved ice flavors. I chose the blue raspberry flavor and added cream topping on it. It was really tasty read more

Water and Ice Discount Superstores - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

Not the best water store. Icecream costs more than other independent water establishments. That elderly lady that works there treats adults like they are also 3 years old. I do not appreciate being treated in that manner. read more

Variety of things besides water. Water pre-paid card is a good deal. Thrifty ice cream. The owner (man) can be a little grumpy sometimes, very transactional. His wife is sweet and helpful though. read more

50 cents per gallon !? wow... the problem poor people have is they cant afford it... the problem rich people have is they rather invest their money. So in my very humble opinion, if you want to minimize losing customers, start adding to service... we do not need 1,200 choices of ice cream and candies... we need someone to help load heavy bottles... or help us fill the bottles..... INCREASE SERVICES if you cant lower the prices. read more

We switched from delivery water service to filling up our five gallon bottles here and we love it. We're usually in and out, and even if it's busy the water is fast enough that it clears up in a timely manner. Friendly staff. read more

I've been going to this Water and Ice ever since I was a little girl and there's a reason I always go back. The people that work there are familiar, friendly, and professional towards me and their shaved ice/ice cream are the best! There will be consecutive days of my attendance there. The facility is always clean and organized. It's family-friendly and affordable, highly recommend! read more

Water and Ice offers water, shaved ice, ice cream, candy, and more. We usually get our water jugs refilled from this location. The staff is pleasant and the prices are very reasonable. The water stations are easy to use and fill up the jugs quickly. The water tastes crisp and clean. Although I'm always tempted by the icy treats, I have yet to try them but my family has. The treats are also pretty affordable and delicious from what I've heard. Maybe one day I'll finally give in and try one! read more

As we were walking up to get ice cream, the worker had both hands in his mouth then didn't wash his hands or put on gloves to grab our ice cream cones. so unsanitary. read more

I love this place! Inexpensive water, Thrifty ice cream, a hundred Hawaiian Ice flavors and all the old fashioned 80's type candy you can ask for! They've got Sugar Babies, Now and Laters, six-lets, candy cigarettes and all the old favorites! It's also one of the few places my teenager can find the beloved Faygo soda. read more

Lady cashier was very nice, the bearded man was quite the opposite. The water is warm so don't expect anything cold you must refrigerate it :) read more

I love coming here for their ice cream. My favorite flavor is the mocha java malt flavor. No other ice cream shop has this flavor, and it's so yummy! My son loves to get their cotton candy flavor. Going to this store brings back childhood memories of saving my change so I can get some now or laters, an icee, or some m&ms. The store is packed full different candies, ice cream, sodas, icees etc. There are a few tables inside the store to sit down and enjoy your treat. The staff is always friendly and nice. The prices for ice cream are about average. read more

Water and Ice Discount Superstores - Cotton candy flavor ice cream - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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Terrible customer service on 12/31! Won't be back. Saw zero signs on the door and They tried to charge me for a mask as I walked in the door and I specifically went here to support a mom and pop place as opposed to a bigger retailer. Disappointed! **** don't know who I'm being referenced to as being rude & demanding an apology on the way out the door. I actually asked them to put in another location closer to my house when walking out the door. I even asked if I could order from my car. read more

-10/10 wouldn't recommend water is really warm and the guy with the beard was rude and ill mannered.

I take reviewing companies seriously. I've been coming to this location for several years. They are always friendly, clean and consistent with service. read more

I love this place! Such a cute little store with delicious ice cream and other treats! I got the rainbow sherbet and my daughters got shaved ice and chocolate ice cream with chocolate sprinkles and all were delicious. They also had a great time playing all the claw machines and games. Will definitely be back. read more

This place is tons of fun and service was really kind. We got Hawaiian ice and some candies, and a shake for 25 bucks. Well worth it. The guy who helped us out today around 3 was very kind and patient. read more

Wonderful ice cream shop. The water and ice is good but the ice cream is great. I would give it 2 dollar signs because it is a little expensive but worth it. It is family run and it has the small time feel. I would bring the family for a date night cap here. Open tell 9pm read more

OMG This is the purest water I have ever found. Used my Zero water filter tester and it reads 0.00 PPM. Since I will now get all my water from here I no longer will run purchased water through my Zero water filter. read more

My review is based solely on the ice cream since that was the only reason we stopped there and now it s a family favorite. The ice cream is delicious. Best ice cream around in my opinion. My son loves all the candy they offer. Some are a throwback to my childhood. read more

I've been coming here since I was like 5. The manager has eyes that see through your soul, but it is worth it for the ice cream, plus they have a little arcade. i'm sorry for spilling ice that one time a couple years ago. they have an arcade, I used to be good at mrs. pacman but I lost my touch. still a good store. read more

Love this place. Been getting water from here for years. The other selections are great too: candy, drinks, shaved ice, thrifty ice cream, few places left to get blocked and oversized bags of ice. Great quality!!! Great spot to bring the kids too. The owners are friendly and personable. read more

Water and Ice Discount Superstores - Love the candy selection! - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

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It's not no Discount store, 35 cents a gallon! Go to WinCo (open 24 hours) or natural grocers both right down the street and you will only pay 25 cents a gallon. You will also get a real shopping cart and they both have automatic doors that open while you are rolling your heavy cart out. Also you won't get charged some stupid 35 cents administration fee for not spending over 5 dollars using your debit/credit card. All these reverse osmosis water systems taste the same to me. If you need alkaline water, then this place is definitely for you. If you are one of those people that bring more than 4 (5 gallon water bottles) then this place is also for you, their carts can hold more than a grocery store cart. Shaved ice sucks, they need to replace their blades or something because that ice is not really shaved ice. My plastic snoopy hand cranked ice shaver I had as a kid produced better than theirs. Flavor? what flavor, it tasted like just plain sugar. Or is it corn syrup? Customer service was average for Gilbert AZ, nothing special. I didn't see anything racist going on at the time. read more

The owner literally SUCKS. Eye rolls, scoffs, body language is just horrible. Have never seen him smile or greet anyone while we are in there. The place is busy simply because of a convenient location, but other than that... the guys a real jerk. Absolutely no customer service experience where he has to interact with humans.. it's like us buying his items/water is a huge inconvenience to him. The teens that work there seem afraid of him as he hovers over them constantly. God forbid you have to add a last minute thing to your order. Seriously about to ask him what the hell happened to him to be mean and angry constantly over the span of months and months, maybe even 4 years now we have been getting water there. I wish someone would buy this guy out!! He's the worst. read more

Stopped in this store on a whim, saw it while driving by. So glad we stopped. Not only do they sell ice and water bottles that you can fill yourself, but they had a great selection of candy and snacks. We got jawbreakers, sixlets, lemonheads and orangeheads! I also found dill pickle flavored sunflower seeds. They had a decent selection of different sodas from Jones, etc. They also serve Thrifty Ice Cream, Soft Serve Ice Cream, and Hawaiian Shave Ice. The soft serve ice cream was terrific, and the chocolate dip had good chocolate flavor without being waxy and waxy tasting like I remember from childhood. The Shave Ice wasn't flaky like I remember it being when I had it somewhere else. This was a cross between a snocone and shave ice. They did have just about every flavor syrup you could imagine. I felt like a little kid when I left! read more

Walked in only to be greeted with a finger pointed in my face and then yelled at for forgetting my mask. Extremely disrespectful people work here. Definitely worth driving a little further for some better service. read more

I've been coming to this store for probably the last 5 years. Always clean, people are nice and the hours are convenient. Great ice cream too! read more

This is the best water and ice store I have ever been to. It is always clean and the employees are always friendly, especially the owner. The best ice cream in town! read more

Water and Ice Discount Superstores - Shaved ice and ice cream - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

used to go out of my way to do business here. Not anymore came in around 4 pm and they were out of water so came back 5 minutes before they closed and was told by the owner that the alkaline machine was down which I know was a lie since he asked me after how many bottles I needed to fill told him two he Then rudely he said it will take too long. No worries water places everywhere. Hard to support a business that considers clients a burden. Especially when the owner acts like that. read more

This is the hidden gem of the valley! I can't believe that I've lived minutes from this magical little hole in the wall and never visited it! This place is INCREDIBLE!!! Seriously my advice to everyone, Suit Up and go get something delicious!! All the reviews praising their water, but leaving out the fact that this place has Thrifty brand ice cream! I have had Chocolate malted crunch ice since actually visiting Thrifty's growing up in San Diego! I am so glad I stopped by today to see what they actually do here!!! read more

LOVE this place. Have been coming here for just over 8 years now to refill water jugs and give my kids a cool ice cream treat. The owner and the younger staff have always been courteous. I plan on coming here for a very long time. read more

Water and Ice Discount Superstores - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

Wouldn't serve without a mask so took my business elsewhere. The mask mandate has been lifted, I've had covid, and my vaccine. I will not do business here. Plus the employees are very rude about it. read more

Came here to buy some snacks and a tub of thrifty's ice cream, it came out to be $12 and some change. I didn't get a receipt but come to find out I was actually charged $14, I don't know if they charge a fee for using a card (which in this case they should have let me know) or the guy at the register gave himself a tip on my card, but very upset either way. read more

We've been coming here for quite a few years to fill up our water jugs. They have cards for 60 gals for $12 (that equates to $0.20/gal). Definitely worth it. They have a lot of stations where you can fill both gallon and 5 gallon bottles, so that's great. They also have Thrifty ice cream, as well as Icees, and a bunch of other sweet treats. So, this Water & Ice store has a lot of stuff. For all that, I give it a 5 star. And they also have some arcade games and where you can just sit and hang out. However, sometimes whomever is at the register is a hit or miss. Sometimes it is a young person and sometimes that young person is nice. Other times, it is an older person and sometimes they are nice, but sometimes just indifferent. So, the customer service or personnel factor, I'd give it a 3 star. But overall the place is clean and very user friendly. read more

I must be a fan. This is the only place I go to get our water bottles filled. Real nice layout, plenty of facets for 5 gal bottles, friendly staff + ice cream. What isn't there to like. read more

Water and Ice Discount Superstores - Ice Cream & Frozen Yogurt Near Me - Gilbert, Arizona

First time in the store today, unfortunately we had a horrible experience. The owner was extremely rude, uninviting, and we were racially profiled. We drove quite a distance to buy certain products and didnt feel welcome. Very unprofessional. read more

I used to frequent at this ice cream shop because it had delicious ice cream to eat and I have had good experiences with them before. However, last night a respectable Asian family appeared in the shop to purchase ice cream. I saw an employee, who appeared to be the owner, glanced at them several times, but did not provide them with service. A WHITE woman with her son was waiting behind them to also purchase ice cream. The owner went to them FIRST and said to them, "You are OBIOUSLY the first in line, so what do you need today?" I saw the family turn to leave, which they did. Only then, as they were leaving, that an employee (other than the owner) asked them if they needed anything. They said no and left. I am extremely disappointed in this water and ice branch because this particular store has a great variety of ice cream flavors. Also, I have had good experiences with the company. The boss of the branch should be deeply sorry because he showed respectable customers that did nothing to him, blatant racism. I say that you should only go here if you are white because only then will you be showed proper treatment. read more

I've been coming here for years now and have never had a problem. The staff has always been kind and helpful. I will continue to show my support, especially through these rough times. Keep up the great work guys ;-) read more