Worst location ever. Ordered online, took ten minutes to get there. Checked in with an employee, waited over 15 minutes more. Customers all mad, service is the worst I've ever seen. Asked for a refund. Got it in small bills ($35 bucks) my kids were hungry, that's why we went there. They handed me the money with no apology as well and that's coming from the manager on duty. She needs to be fired, re-trained or replaced immediately. read more

Just made it on my list as worst burger ever. I am including all fast burger places I have eaten at in the last 20 years. Fries were good, but that $7 bacon burger I just had was sketchy! read more

First time at this Wendys at the Ka Makana Alii mall. Anyways I decided to go through the drive thru because my friends and customers said they were fast. Plus I only had 15 mins to spare since I had work soon. As I approach the Wendys I was fascinated on how it looked. Anyways as I approached and started to order. The girl kinda sounded like she was busy and kinda rushed me. Ordered the 10pc chicken nugget meal and as I was about to say that I wanted a side Caesar salad, she cuts me off and said is that all your going to order? (hint of attitude) I was like uhhhh can I get a side Caesar salad. She said ok your total is so and so drive forward. Once I drove forward to the first window to give the money. I looked at her and she didn't have a smile at all. So kinda knew she was irritated at work today so I didn't bother. Next window once I aligned my self to the second window. The food was ready and quick didn't have to wait. My fault that I didn't check the bag but they didn't give me my sweet and sour sauce and Caesar salad dressing. I was upset. Yeah my fault for not checking it their fault for not completing my order right. I shouldn't have to go back anyways. Anyways drive thru is pretty quick but attitude and not completing my order was a fail. read more

Wendy's - 10pc chicken nuggets medium fries and drink with side ceased salad. Kinda upset they didn't give my sauce - Fast Food Near Me - Kapolei, Hawaii

Kalei was so awesome! We just travelled a 12 hour flight and I had a mobile order and an item was out of stock! I was so tired and she totally made it right by providing another better option. She was super friendly and apologetic! I think her quick thinking to make a wrong into right was amazing customer service! Thank you! read more

Best service amongst all the Wendy's I've been too. Employees address you and are very polite. Best of all, they small talk and your food comes with a smile!!! Everyone is smiling how's that! Never seen that at any of the Wendy's. At most of the OTHER Wendy's, people look grouchy and doesn't wanna be there! Who wants to see that kinda attitude?! ‍. Not me!!! I called in to check if they had those little frosty keychains. The employee was happy to hold a few for me! Went in thru the drive thru and I couldn't help myself I had to order nuggets and a burger... Went to order the 4 for $5 Jr bacon cheeseburger, fries, 4 pcs nuggets and drink. Ofcourse I had to sub everything; Jr bacon cheeseburger, hold the tomato add extra cheese. Add cheddar cheese and bacon to fries (baconator fries) 2 packs sour cream. Sub soda for strawberry passion fruit tea. Ugh.... so yum!!! read more

The absolute worst experience of customer service I've ever received from someone and it was the MANAGER Dillon. He made our food wrong twice, when I went in to get my sons burger that was wrong and one that was missing Dillons attitude was horrible. He told his co worker "bitch I made that burger already" when he didn't, when he realized he was wrong he just stomped off to make it, the other food looked BAD, not presentable at all. When I requested a refund he threw a fit asking why, when I said I didn't wanna deal with it he threw hands up and said "fine! fine!" I said look at the burgers, they're wrong and they look like a mess. He just responded very rude with "yeah that's why I'm giving you refund" I responded back and asked "why are you talking to me like that dude" and he responded "does it look like I care?!" Very very unprofessional. He doesn't deserve at all to be in a leadership position or honestly work there at all. read more

A lot can be said for being a polite and efficient customer... why make their job any harder than it has to be, especially when what you're going for is good food to put into your mouth. This location is perfectly pleasant. They produce the quality food we expect from Wendy's. The burgers and sandwiches were hot, the fries crisp, and the nuggets perfect. The folks working the drive-thru were professional and courteous. The restaurant appeared well-kept and clean. read more

Quality of the service has improved, manager is always very polite. It's taken months for a pothole in the drive thru big enough to swallow a car car to be repaired. read more

There great the burgers , chili, salads, nuggets and frosty. The taste is always fresh the value is always a great deal no matter what every time we go there we are so satisfied. I love the salads the best number one is apple pecan so much chicken inside too. No matter if the line is long they always keep it moving quickly and efficient . This location has always been our favorite from day one if you aren't eating Wendy's you are losing out your fault people . The staff is friendly easy to understand them when ordering drive thru. read more

Amazing breakfast. Really quick service I was in and out of the drive thru. The food was hot and fresh. I'm happy. Thank you!

I ordered three grilled chicken sandwiches with bacon, the chicken was barely even lukewarm, I would call it cold. I even opened it immediately, while still in the parking lot. Definitely not fresh, I'm pretty sure it would make me sick if I ate it, which made me remember that the last time I ordered a chicken sandwich there, a few months ago, I did get sick after eating it. Now I know why. The food is not fresh, literally serving unsafe chicken. Not cool. At least the fries were fresh I guess. read more

Wendy's is located in Kapolei near the KMart store. Wendy's Kapolei is an alternative burger joint to McD's, BK, Jacks, or Teddy's. It's been a long time since I ate any food from Wendy's. My most recent visit was on a Tuesday night. I met up with another friend and we had dinner. I ordered the Baconator combo with an upgrade to a medium size. Extra 80¢ for a medium upgrade. Since I had the iDcard on hand I also got a free Jr frosty cup. When giving the order to the worker they would punch in the order on the register. The worker even asked for the customer's name. The order would then appear on a small screen facing the customer. How cool is that...at least a customer will know that the order was punched in correctly. The wait time for the food was less than two minutes. That's pretty quick. Wendy's has two touchscreen Coke fountain machines. Between each machine was the counter with condiments, napkins, and plastic utensils. Customers are able to choose to eat their food either inside the restaurant or outside. Inside the restaurant there are four seater tables, two seater tables, counter seating, and a booth that sits up to six individuals. High chairs are provided for families with little children. There is a flat screen TV for customers to watch as well. Outside seating consists of three four seater tables. Wendy's Kapolei passed the Department of Health inspection. I remember during the previous years Wendy's would be the hangout for individuals who own classic cars on certain nights of the week. 143/200 read more

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Anyone going here double an triple check your orders, my forth time driving back because of missing items or wrong orders.. I didn't think I'd have to start opening packages in the line before leaving, now I always will be that person. read more

Okay I have a question. Guys does this look like a 6pc. Chiken tenders and one of the workers comments that " sometimes when they make it some are shaped as a chiken nugget" really bro?. read more

Wendy's - 6 PC. Chiken tenders? - Fast Food Near Me - Kapolei, Hawaii

2 workers were wearing their masks incorrectly and the manager wasn't wearing a mask at all. And service was slow

Can't beat this location if you only have time for drive thru food. Great location, large drive through and ample shaded parking in the parking lot facing Kapolei PKWY. Food actually tastes pretty good, hamburger and fries came out nice and hot, kids meals came as ordered and the lady working the window was friendly. It's nice to come to one of these places and have them not only provide you with tasty food but also get your order right! If you are out shopping and get the urge for some fast food, then this place won't let you down. read more

Wendy's - Fast Food Near Me - Kapolei, Hawaii

Best time to go to this Wendy's restaurant is an hour and half before the restaurant side closes. There's hardly anyone there and you can sit back and enjoy your meal without feeling rushed to leave. The night shift stay is chill and friendly. I love that they have the Pretzel burgers! But what I was surprised to see return for a limited time was their Bacon Cheese Portabella Burger is back and tastier than ever! It's great to drink with a Cherry Coke, another thing I love about Wendy's, one of my favorite sodas at an all you can drink fountain machine! Can't go wrong there! I always have to order a small chili with a sour cream and chive baked potato; extra sour cream and tons of chili sauce. Combined - total comfort food! read more

Wendy's - Double Portabella Bacon and Cheese burger with large sea salt French Fries - Fast Food Near Me - Kapolei, Hawaii

We bought 2 frostyccino along with our meals, spent 40 plus dollars, daughter took a drink of it and there was several globs of hard gunk in her mouth. When calling manager they just brushed it off by saying it is the powder not mixed! Gross and not great customer service recovery! If could I would give it no star! read more

Wendy's - Wendy Chocolate Frosty-ccino Kapolei - Fast Food Near Me - Kapolei, Hawaii

From best to worst.....last two visits I was helped by a tall young male. First visit other than my order in the drive through, I was not acknowledged. No thank you..no here's your receipt...no goodbye...nada...not a word. This visit was the same only worst. Not only did this kid not speak, but when he handed me my order, he was facing the other way. I LITERALLY HAD TO PULL THE BAG FROM HIS HAND!!!! 10/11 5:45PM read more

Stopped in to buy some fries, a Coke and a frosty.. And for the 2nd time I've gone there in a month, our 2 orders of large fries were cold and like chewing shoe laces with no detectable salt at all. If it wasn't for that we were on a schedule and had the time in our day to burn standing in line all over again, I would have returned them.. What a frig'n joke, and that this place still stays busy, is no less a miracle of heaven. If Covid isn't enough to turn people away, having lame, sub par quality food for these prices will do it every time. read more

This Wendy's was ok I guess. When I drove up the girls working their had been talking for a while even when I was ordering. Fresh tasted horrible to be honest they were white as can be. read more

I am giving this one a 5 because of Maria Richelle. I went in yesterday 06/21/2022 at 12:43pm and she served me. I brought a kids happy mega for the crayons because I'm a teacher and wanted to get it for my students. I asked her if I could buy all the colors and in turn she said they don't sell just the toy but she'll give it to me. I was surprised because earlier that morning another person told me that they couldn't do it. Even if I brought I would have to buy 6 of the happy meals to get the different crayon toys. Im a teacher and we don't make that much but I wanted to say thank you thank you Maria. My students was happy to get them. We are learning colors and blends so it's perfect. read more

Fries was cold, burgers were old and not fresh, did not give us our full order. Had to come back twice to correct our order. Water costs same as a large drink. In all it was a very very bad experience. DO NOT EAT AT THIS LOCATION. read more

The drive through lady was rude and being sarcastic because she was mad she had to actually move to get us some bbq sauce it's not my fault she couldn't get a half decent job , she needs to be talked to when we went back in to confront her for being rude and yelling "Have a great night" all sarcastic she didn't even look at us cause she was too scared hiding ! No one told you to work at Wendy's lady read more

Hot & Crispy Guarantee- it's a waste of corporate's marketing budget when this location just ignores it and serves warm soft fries!!! We drove through and ordered two meals, picked it up drove to the parking lot to eat. Taking out the meal the fries were not crispy or hot. I got out of the car took both meals inside and asked for the fries to be replaced. The employee went to the manager and asked him. The manager walked over to where the fries were took out the salt bottle shook it over a few times with a look of why are you bothering me, I'm too busy for this. The original employee that I spoke to then asked what size and brought over the replacement. I asked him if that was the manager and he said yes. I said, "that was rude he didn't come over to acknowledge or apologize for the food not being prepared like it should be". The manager heard me and asked what I said and I repeated what I had said. He looks at me and asked was it exchanged /corrected ? I said, yes , he snapped back and said "there's nothing else I need to say". OMG, I don't know if this is how management training is for Wendy's or is only at this Kapolei Location. As I started to walk away, I heard one of the employee's say "what did she say to you?" Then they started laughing. I turned around and said that was rude. The Employee walks out and starts staring at me up and down. I said I was talking to your manager not you. It was like she wanted me to start something. I hope the owner of this Wendy's reads this and possibly add customer service to the training. By the time I got back to the car, now the burgers were cold. Not even worth it for me to go back. We threw the meals away!!!! That's it for Wendy!!!! read more

Horrible and ridiculous experience. I went through the drive through and my friend informed the employee that we had separate orders. We left and got home only to find that my order was missing. We go back to the drive through (inside was closed) and they tell us to pull around and they'll bring it out to us. We waiting almost 10 minutes so I started calling- no answer. I get out and knock on the door. Two minutes later, the employee acts confused and says it'll be right out. A few minutes after that, the "manager" brings it out like nothing ever happened. It was only after I told him how frustrated I was that he gave a weak apology. read more

Best Wendy's on the island. Attentive friendly staff. Must have good management at this Kapolei location. Food quality is on point. Fries are hot and crisp. Chicken cooked well. I travel around the island and love Wendy's breakfast. Specifically the chicken butter biscuit and there breakfast fries with a vanilla frosty-ccino . Yum!!! The other locations are less consistent. Thank you Kapolei Wendy's. read more

I was in this line for 33 minutes, I just wanted a meal after work and came to this wendy's after putting in a mobile order. Only 4 cars were in front of me and each car was waiting to order and for their food for atleast 5 minutes. I seen atleast 5 workers at the time as well, I am really confused as to how the wait time was this long and I have worked in fast food so I understand how it goes. Truly not a good experience at all read more

hello, just went through drive through and received rude customer service. highly wouldn't recommend attending this wendy's location.

Pretty long line at the drive thru on Good Friday. I ordered two things: the 3 piece chicken tender & the cod sandwich. Food temp was excellent! I loved it but I felt bad because my 2 year old really wanted some ASAP but I couldn't give it to her since it was too hot for her. The fries was almost cold though. I didnt like the fries. Most restaurants it is the opposite, hot fries while the burger and other finger food arent hot. But this Wendy's is the opposite. LOL. Oh well. Thanks anyways, Wendys Kapolei! Cashiers at the windows need to communicate better. Whatever happened to the smile & greet procedure. Dont just stand there like a statue! Even when passing out thr food, at least say thank you or tell me which food is in which bag. I hate unfriendly people! read more

Worst Wendy's I've been too asked for well done fries they gave me soggy/cold fries with no salt,asked for barbecue sauce gave me ranch and my jr bacon cheeseburger had 1 piece of bacon the size of a quarter read more

Wendy's - Well done? - Fast Food Near Me - Kapolei, Hawaii

I used to come to this Wendy's alot when I used to live on this side but rarely now unless I come to this side. One thing I have to admit for this Wendy's is the normalcy of everything never changing same service different faces, (unlike the one in Pearl City with the sloppy employees) but what do you expect from a fast food place? I gotta admit my little ones much to my wallets happiness love the budget menu items so great for me... read more

Every time I go to this Wendy's (the only one in my area), something always goes wrong. Last week I went to the drive thru and order my usual jr. bacon cheeseburger with a side and a drink. I always park on the side and make sure that my order is correct. In this case, I had no bacon. So I parked and went inside and asked for a new one. I took it and went back and realized that there was still no bacon. I walked back inside and the manager told me that he thought I said no bacon as in I wanted no bacon. He gave me attitude and him being a manager was not professional. He grumbled and made comments to himself about making my sandwich for the third time. Honestly, this ruined my day. Tonight, 21 Nov 2014, I went inside to order because the drive thru had been crowded. I'm greeted with a short line, but as soon as I get to the front, I notice that the cashier has a huge hickey with a diameter of about 2 inches, maybe bigger, with her hair in a loose side pony tail trying to cover it up. She tells me to wait as she's preparing the food with her hair dangling. That is just disgusting, I wouldn't want someone's hair grazing against my food. So I just left. It's unprofessional and unsanitary to have someone doing that. If I were the manager at Wendy's, I wouldn't want someone representing my company looking sleazy and unprofessional. It is disgusting. Never again. read more

Woke up this morning craving a baked potato! So come lunch time, I stormed out of work to Wendy's. I ordered a bald potato with shredded cheese and bacon extra sour cream...as I pulled over and parked to eat fulfill my cravings, this is what I see..bacon so old it didn't even taste or smell like bacon. No salt n proper packages in there..sad panda :( I've been irked fast food and restaurant before so I know better than to go back and ask for a fresher one. It was just so disappointing, I was really looking forward to it!! read more

Wendy's - Sad face - Fast Food Near Me - Kapolei, Hawaii

Although we go to Wendy's for their food which is alright when you in a rush or just wanna eat fast food this location is A NO GO !!! THEY forget to give you some items you order especially your payment card ! It happened to us last month & happen again this week! If you're in Kapolei I suggest going to the one at Kamakana mall ! This location service sucks only giving it one star so I can post and the other star is because we do like Wendy's food , this location is just convenient for us! Also don't bother try calling their phone , they disconnected the line or they changed the number read more

I'm so excited that they built a Wendy's so close to my house! Wendy's is the only fast food joint that doesn't make me feel like I'm having a heart attack after I've eaten there. Their food just seems way less processed than other comparable places. This location does tend to have long lines, but the line moves fairly quickly. My favorite things to order are the nuggets, baconators, salads, chili with rice, and the STRAWBERRY LEMONADE. The only thing I don't like about this Wendy's is that every time I leave the gym (Kapolei 24), I now have to be tempted to not stop by for food after my workouts. read more

I only gave 2 stars instead of 1 because their sandwiches are good (on the rare occasion I come). On this occasion, I went through the drive thru. The person who collected my money was laughing & just took my payment and gave change. Ok, well that wasn't nice. The person who gave my food was really rude. I was placing the drink in my cup holder & I when I turned my head the bags were in my face (like just shoving it to me). I just took them & without expression or saying anything, she closed the window. I faintly heard her say "thanks. Come again." What's the point in saying that AFTER closing the window? I used to work in a restaurant, customer service & a drive thru.. So I know how to provide service. That was just plain rude! Both of them were, but the last girl was worst. The worker gave the vibe of not wanting to be there. If that's the case, don't work there anymore & ruin a customer's experience. Ps. I'm writing this immediately after the incident, in your parking lot because I'm that annoyed. read more

Got a late night snack with my husband, we went through the drive through at 9:55pm & Carlos gave us our food & we recognized him from the time before & wanted to shout him out for his kindness without effort. Be like Carlos lol read more

Went by to get dinner at 11:45 and they were already closed. The time on the door says the drive-through closes at 12. Aggravating!

Brah this place get the good kine fast food, I just no like seeing one big ass crack from the people inside making the drinks. Kinda lazy... pull up da pants! read more