The food is very good. The service is very annoying. They stopped writing things down and consistently mess up the order or have to ask three of four times to get the order correct. I'm going to start writing it down so that my order is correct. ANNOYING read more

I feel like I have been missing out for years not having tried the hot turkey bagel sandwich. I finally tried it yesterday and I was quite impressed with the whole creation. The turkey was tender and very tasty and of course the toasted everything cheese bagel made it all that much better. I had it with everything on it except cheese (since the bagel already had cheese on it) I now understand why it sells out before they close. Service was great. I always enjoy the fresh bagels, lox and CC. Super casual place and very nice people working at this location. read more

Western Bagel - Hot turkey bagel sandwich- everything bagel with cheese. - Bagels Near Me - Granada Hills, California

When I tell you this young man understood the assignment when making my turkey sandwich...it was so good. I got a hot turkey sandwich on a cheese bagel with all the fixings, cut in half. It was so pretty when I opened it up, I almost didn't want to eat it. I know in my review of another location Northridge specifically I talked about how gross their bathroom was. This time, I didn't even take pictures, but the Chatsworth location was so clean. It smelled good, they had adequate amounts of hand soap and paper towels, and I'm pretty sure they even had an air freshener you could spray.Yea, I really do love this location. It's definitely one of my favorites. read more

Western Bagel - Hot Turkey Bagel Sandwich - Bagels Near Me - Granada Hills, California

Had some time to kill and stopped by for a lite snack. Not only was it just bagels, which they had a good selection of them. But also different sandwiches as well. The selection of bagels were quite impressive. To your classic as well as cheese favorite. There was a little wait when we arrived as the group in-front was being served. The lady that helped us was quite sweet and friendly. Picked up two bagels, one was the classic everything with cheese on top and the other was a cheese jalapeño bagel. Both toasted with creme cheese. It was good but could have been a little less toasted, but still good. They have both indoor and outdoor seating. There was also a little section that had baked good and pastries and cookies. Plenty of parking as their part of a strip mall that shares with other businesses. read more

Amazing bagels great service with good ambience! Definitely delicious for whatever reason I just love that Luxe bagel and I ordered it again and again and again you can't go wrong with western bagel! read more

Western Bagel - Lox bagel - Bagels Near Me - Granada Hills, California

My wife & I stopped by here after church at De La Salle in the Granada Hills area and we enjoy their sandwiches and panini sandwiches as well. Everything was good, both our sandwiches hit, we enjoyed the drinks as well, just one small unpleasant moment but I will not allow it to ruin my day!! The Cali Turkey club sandwich was great!! Definitely worth the wait!!!! read more

Western Bagel - Cali Turkey Club - Bagels Near Me - Granada Hills, California

The bagel is new, sometime ago they switched the dough but honestly it's so much better now. They are thicker and fluffy a huge improvement. Service as always is great even when they are super busy I don't mind waiting like on the weekends. The place is always clean and tidy and well stocked . All in all I highly recommended this location. read more

We order our bagels ahead of time and also pay ahead of time. That limits the clerk's work to handing us the order. How could someone screw that up. My wife went to pick up our order yesterday and encountered the RUDEST clerk. Even though we truly enjoy the bagels, Sunday morning's experience really spoiled it. read more

I was in here today with my mom and I have to say the lady helping me was so rude. She lacked any kind of kindness. She spoke very rudely when I asked about bagel flavors because I didn't notice the flavors were already on display and apologized and she just continued to act rudely. Overall she was not nice. Had a horrible experience. read more

Western Bagel is my tried-and-true spot -- I always order the sesame bagel with jalapeño cream cheese and tomato, and it never disappoints. The bagel is fresh, perfectly chewy, and has that satisfying crunch on the outside. The jalapeño cream cheese adds just the right amount of kick, and the tomato makes it feel a little more like a real sandwich -- simple, but so good. I don't usually eat there since the seating is super limited -- just a couple of tables -- but that's never been an issue. Their food travels really well, and it's always fresh and tasty when I get to it. Whether I'm grabbing it to go or bringing it home, it consistently hits the mark. If you're a bagel lover or just need a quick, satisfying bite that won't let you down, Western Bagel is a solid choice. read more

My sister picked me up for an afternoon snack. We both love Western bagels, so we thought it would be perfect for the afternoon. We both suspectthey might close early but we thought we take a chance anyway. When we arrived at the hours of operation were 5 AM to 6 PM. We soon discovered that they close at 3 PM. We arrived at 2:45. When we entered there were two staff working Isaiah and Johnny, and even though they were doing their closing up routine, they were still very happy to help us. My sister ordered her egg a la bagel, one of her favorites, and I got my usual boring order of toasted sesame bagel with butter. We also ordered two chocolate chip danishes to go. Shout out to Isaiah and Johnny for their excellent customer service. We were very happy with their bagels and our danishes. Of course they were absolutely going to return next time we need a bagel fix! read more

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I visited the Granada hills location as soon as they opened at 5AM with an urgent situation of needing 900 bagels ASAP for a work event. As soon as I explained what was going on their AM female manager (I feel terrible I cannot remember her name) she was incredibly helpful and so kind. She told me she didn't have all the bagels I needed but called the Van Nuys location and gave them a heads up that I would be coming over to get more from them. She was able to give me around 300 bagels which I dropped off to get our event started then headed over to the Van Nuys location. They had already started preparing the bagels for me. Rosie helped me and she was absolutely wonderful. They did inform me that their location was cash only which was also an issue. They found a workaround for me to pay the Granada Hills location with my card since I couldn't get enough cash on short amount of time and needed the bagels ASAP. it's so nice to see there is still compassion and human kindness in the world and for them to be so understanding and willing to help in my time of crisis. This is truly an incredible team and our event was flawless and no one would have ever known about our bagel crisis thanks to Western Bagel. I will be ordering from you guys for all future events. I would also like to add our staff LOVED the bagels and constantly being asked where they came from because they were so soft and delicious. Thank you so much! read more

Haven't been here in years, not as clean as I reminder it being. Little flies in cases where bagels are stored. I let the person who helped me know, and she brushed it off as not a big deal, says they are everywhere. Yeah, but not super sanitary to see on your food in a restaurant. read more

I used to love this place. Now it has gone down the drain. Nothing but kids with attitude and miserable looking... they are way too slow and no manners. Not a smile in all 6 workers faces. They prioritize DoorDash orders even when there is a big line. Also doesn't feel or smell clean anymore. Hopefully they will turn this place around with some workers happy to be employed! read more

The worst customer service! I was picking up an order and after standing at the counter for 10 mins with no one even acknowledging my presence, I cancelled the order and left. They are extremely unprofessional at this location and I have already shared my experience across other platforms. Absolutely disgusting that this business is still around based on how they treat customers. read more

The bagels are delicious! I'm not from California so they seemed super overpriced to me, but they definitely tasted good. I got a coffee and egg sandwich on the jalapeño cheddar bagel. Service was great, seem like they do a lot of carry-out service. Small store, waiting in line for maybe 7 minutes read more

Food was excellent and customer service was very impressive. A person walked in extremely rude cursing and the person who helped her was so patient, so kind, and did a fantastic job dealing with this horrible person. read more

Haven't been to this location but used to go to the one on Sepulveda years ago when we lived walking distance from it! Finally got the chance to check this location out a few days ago and probably went at a perfect time. I overheard some of the other customers talking about how the line usually wraps around to the end of the room where the restrooms are. Luckily we were second in line when we got there and already knew what we wanted. I noticed their list of coffee brews for the day and asked the young worker about the Hawaiian hazelnut and if it had macadamia in it or what made it "Hawaiian" and he had no clue and had to ask someone in the back. He came out still confused and proceeded to just tell me it had macadamia probably to get me off his case. I ordered it iced anyway just to try it and ordered my Egg-Ala-Bagel in a Jalapeño Cheese Everything Bagel. My bf got a wheat bagel with some kind of berry cream cheese and hash brown and we took our order home to enjoy. Perfectly wrapped in foil to keep it warm, and even sliced in half already! I love that I didn't have to ask because I usually forget to, especially if I'm on the road. Super delicious! I'm terrible with spice but I think the jalapeños give it that nice, extra flavor that's needed. Honestly wish I could add extra Everything Bagel Seasoning but it was super delicious and would love to come back more often to try their other stuff. IG: @ammysalamii read more

Western Bagel - Egg-Ala-Bagel in a Jalapeño Cheese Everything Bagel - Bagels Near Me - Granada Hills, California

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Always delicious!! great service! Easy to order online . Pick up was a breeze! Great customer service! Easy to order and quick pickup--Western Bagel makes the whole process smooth and simple. read more

I wish I could give this place 0 stars!!! Came the other day and did a DoorDash Pick up, I was in a rush and was really craving a bagel. I order the "cinnamon crunch bagel, with assorted cookies & one there new coffee's"! When I walked in NO ONE GREETED ME instead the Young children that were working there just kept talking to themselves. I waited a few minutes to see if anyone would say anything but no one did. I grab my order and when I opened my order they didn't even give me the right BAGEL! I understand they run out of bagels I personally work in the restaurant Industry! I would appreciated it if someone would told me they ran out that bagel and got me another one I would have liked! Not a random bagel... I'm really not happy with my experience here, they really need to work on training the children they hire there. How are you not going to say "hi to new customers it's crazy to me". Customer service is so important I'll never come back to this location because of it!!! read more

I ordered via Yelp Delivery. As far as bagel places go, Western Bagel of Grenada Hills hits the spot! They aren't stingy with the cream cheese, and the coffee is comparable to any other coffee/bagel chain. I ordered my standard bagel order, which is a cinnamon raisin bagel toasted with cream cheese, and an ice coffee with cream. It was exactly what I expected. I also appreciate that they covered the straw spot for safety and to prevent spillage during travel. read more

Western Bagel - Cinnamon raisin bagel toasted with cream cheese. - Bagels Near Me - Granada Hills, California

Nice people, but t...a....k...e.....f....o....r......e....v.....e....r!! 45 minutes to receive my order with only 2 people ahead me. Management do better. read more

It's my first time here and I like it. Very clean place. Service also very good everything was fast I don't now why a lot of people complaining about waiting time. Food very good very fresh! read more

Western Bagel - Delicious - Bagels Near Me - Granada Hills, California

The bagels here are delicious and well priced! They have a variety available, my kids, love the cheese, bacon, and pizza once the best. Very friendly and always fresh, great option to pick up and freeze to use as needed! read more

The Western bagel in Granada Hills is fantastic! Everyone who works there is very nice , kind and works hard to make you happy with your order . They make the best sandwiches just the way you want it and their bagels are fresh every morning and the best ! I've been going there for probably 20 years . Sandra has worked there a long time and I don't know if she's a manager but she should be . She knows all there is to know about how the place is run . She truly cares about long time customers and cares about all the younger employees that work there .Shes the best , everyone who works there are good top quality people. Best food and best people! read more

Have been here a few times since my last review and have had much better experiences! Lines can get long but service is fast and the new signage for the line makes things much smoother. Bagels are also still better than the average place! read more

Have some time to kill before my hike this morning, so I'm reviewing this spot right now. First off, I didn't appreciate the fact I wasn't welcomed no good morning, no how are you, may i help you not even from the man who seemed to be in charge getting everything ready. The young man who helped me this morning did an EXCELLENT job at making my bagel. The bagel was a jalapeño and cheese bagel with onion, tomato, lettuce, mustard, pickles, and mayo. The bagel sandwich was so delicious, and the coffee I ordered was AMAZING. I ordered Hawaiian Hazelnut. Other than the fact this place wasn't so welcoming to an out of towner, lol, it's a great place to get a delicious start to your morning. read more

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The best bagels on the west coast. Their pizza bagels are amazing and the breakfast sandwiches. We always get those to start our road trips.

Service was great. The guy w black hair and a nose piercing working Saturday afternoon was very patient when taking my order ensuring it was correct. The sandwich was made soooo well. Thank you so much for the great service and excellent bagel sandwich!!! read more

I wish I could give this location zero starts. Customer service is really bad. I went today and no one helped me nor acknowledged me after standing at the front of the line for about 5 minutes. Two young employers saw me and kept talking among themselves. I left without ordering anything. Please train your employees; good customer service is highly important. This review is only for the Granada Hills location. The Western Bagel located at Woodland Hills has a better team. read more

We came here around 9:45am and it was decently busy. We managed to order fast enough and ordered two plain bagels and 1 egg and 1 salmon. All I can say is I hope it was worth the 20 minute wait while I watched the staff work in slow motion. They were friendly enough so I can't complain about that even though one young girl literally stared at me with btch face on but whatever. Literally to heat up two bagels and chuck on some cream cheese should take MAX two minutes then another 5 max to make the sandwich's, I literally feel like I aged 3 years this morning. Probably won't be back anytime soon. read more

Western Bagel - Bagels Near Me - Granada Hills, California

Love the bagels here, but hate the customer service. Or, lack thereof. There was literally one other patron (who had already been helped) in the store with me, and 3 employees behind the counter. Not one acknowledgement, with the exception of eye contact with one employee... and it still took a little over 5mins for someone to finally help me. Mind you, I was also in the "fast lane," for non-sandwich orders. I'd understand if it were busy, but like a said, 2 customers to 3 employees. Easily could have been in & out of there in the 5mins I had waited. read more

Writing again because yet again I have had another issue with the Granada Hills location. I had placed an online order today at 10:27 am that was to be ready at 10:40 am. I arrived at 10:45 am 5 mins after my time assuming my order would be ready. It was a very simple order 2 bagels toasted with cream cheese. When I arrived there were 2 other customers waiting in the order pick up and 1 waiting in the normal line. It took over 5 mins for any of the staff to help any of us. Instead all the staff we very loudly talking and laughing instead of working or assisting customers. Now we are at 10:50 am, I told them my name and they said it would be another 5 mins until my order is ready. It is already 10 mins past my scheduled time and now it'll take 15 mins? Anyways I waited and sure enough nothing was ready by that 5 mins. I flagged down another staff member who said that apparently my order wasn't there. And I thought to myself "how could it not be there if the other lady said 5 mins?" She asked me what my order was and she said she would work on it. Instead she proceeded to work on 2 other DoorDash/Uber eats orders instead of mine. Finally after 25 mins my bagels were ready and I did not get any sort of "sorry for the wait" or "my apologies". I ended up speaking with manager sharing my frustration about this location. She offered a refund and sent me on my way again without any sentiment. I have given this location an abundance of chances and something needs to change. Whether it is a management or ownership change or employees shuffled from other locations. The other two locations in the valley (Mason & Devonshire or the Northridge Mall) have no issues like this and the Granada Hills location could benefit from whoever manages or owns those locations. read more

Love this place prices are high but food still quality. Been coming to western bagels forever. Love the lox and cream cheese. Awesome service. Amazing people working there. read more

Takes too long to wait even during off hours. Not welcoming staff. Dirty dining room and serving area. Coffee is OK for truckers who just need a fix. Bagels taste OK though. read more

Food is great, sadly the service is not at this location. In my recent visit an express line, bagels by dozen or bulk, and a made to order (sandwich line, etc.) . Sounds fine to me... I get on the made to order line and one person in front of me started placing her order as I got on line as I see a man walk out behind her. Express line had perhaps 5 people on line. That express line was cleared and I'm still waiting for service. New customers enter and fill the express line again and someone arrives and starts to help them. I am looking at her wondering when I'm next as now this doesn't seem to make sense... she notices and says you will be helped... Now the express line is clearing again, it's been perhaps 10 minutes (I also have a few people behind me now) and no help. I walked out.. Management needs to be supervising for lazy people that simply do not want to work! Supporting local businesses, I try... read more

Traditional bagel on whole wheat everything - really good! A quick stop at this friendly bagel shop was exactly what I needed today. We also got a bagel with cream cheese and a breakfast bagel. Everyone agreed it was a good stop and we'll go back again. Especially after a bike ride. read more

Western Bagel - Traditional on whole wheat everything bagel - Bagels Near Me - Granada Hills, California

This place is expensive! A dozen bagels plus a container of cream cheese can run ya like $30. And please! They need a bagel slicing machine because the staff cuts (or should I say butchers) them using a rinky-dink hand slicer you can buy at the store. They consistently come out all mushed down and jagged. And for this they charge $1. Yeah not a lot but it's the principle. For the love of all things holy, please, buy a slicing machine. read more

Bagels are amazing. Ordered the catering package and it was a lot of food, nice lay out and delicious cream cheese flavors.

Slow, terrible service, lacks staff. Manager to busy helping customers to manage staff. Uncleanly.