Western Exterminator company provided incredible professional service for a bedbug issue. I am particularly appreciative of the responsiveness and conscientiousness shown by Peter Yun. He was particularly understanding and patient as bedbugs can be persistent and difficult. I would use this company again and I would highly recommend them and Peter read more

i have been with western since january 1999, yes 1999. since rentokil took over, they have become infuriating to deal with. Cannot get service as scheduled, no help on the customer assistance, and billed for services not received. avoid rentokil companies. read more

I hired this outfit because they were one of the few that said they could handle a bedbug problem. And - to give them credit where it's due - they did successfully treat the one room. -- BUT -- The problem I encountered when attempting to contact them for a follow-up was exactly the same as what "Mitch K." had. Me leaving message after message and no return calls. Extremely frustrating. Will not use again just because of the lack of communication. read more

Lousy experience with Western Exterminator in San Diego. They came and broke expensive bottles I had, the rat problem was not taken care of (they did a couple things but most of what they did and what I paid for was useless). They cost a lot of money which I paid - and now two years later I am getting phone calls saying that I owe them money from some third party Indian sounding speaker.... They did lousy work, broke things, cost a lot of money, and send me to collection for a bill I don't owe. I ended up using a different company that did much better work. Avoid them! read more

Horrible company! I scheduled an appointment for March 24 to get an estimate for flea control for our back yard. John was supposed to come over between 10:00-11:30 am. NOBODY SHOWED UP!!! Never got any text or phone call telling that John was running behind schedule. Not even an email! It not like you guys don't have my cell phone number. You have that and my email address. WTH?!? Is it too difficult to call or text a possible customer and let them know something happened and offer to reschedule? Did that concept not enter your mind?? Pretty crappy customer service! Do you treat all of your possible customers like this? DO NOT use this company for ANY pest control service!! Needless to say, these douche canoes will not be getting my money for anything! Buh bye Felicia!! read more

We were customers of Western Exterminator for 10+ years. We had a skunk on our property and we called them for removal. At the same time, they suggested that we "plug some holes" to prevent ingress of rodents and other creatures. They came onsite and dealt with the skunk after several attempts at trapping him. However, the workmanship on plugging the holes was very bad. It was like giving your child a caulking gun and having them go to town. There were still several holes and the job wasn't complete so the technician agreed to get them fixed. I got a bill for the work so I called Western Exterminator to let them know the job wasn't done. They said a technician would contact me to remedy the situation. No call... except from the billing department asking me to pay them. I told them I would pay them when the job was complete. Billing said that someone would contact me to fix things. No call... except from billing a month later. This happened 1 or 2 more times and never once was I contacted by a technician. The icing on the cake is that today, I got a call from a third-party collections company to pay the bill! For a job that they never completed! For which I proactively contacted them once and for which they contacted me at least three times. And they had the nerve to send it to collections! If you want someone to walk around your property and spray chemicals, they can probably handle that. If it's anything more than that, stay away!! I have cancelled my service with them. I would rather be sleeping with ants than dealing with them any longer. Buyer beware. read more

I have had a Terrible experience with Western Exterminator in San Diego. After multiple appointments being scheduled i have had multiple no shows. Customer service has been contacted multiple times and after weeks of expecting some sort of contact I still have received nothing! I highly recommend to find a more responsive and helpful company to work with. read more

We have had the Sentricon subterranean termite system for several years. The inspectors check the bait stations every 2 months. The inspectors have been professional and personable. We also have a drywood termite contract with Terminix with yearly inspections and remediation if needed. A parent company bought both Terminix and Western. So this year Mateo from Western did the annual termite inspection. He was professional and personable. He inspected the attic and spotted termite wings. He also spotted dry rot on 2 sections of house fascia. Dry rot is not included in the annual termite contract Mateo arranged for technician Oscar to treat the wood in the attic spaces for termites. This was included in the annual termite contract price . Oscar also removed the fascia with dry rot and replaced with new wood. Oscar did an excellent job replacing the facia and painting it (we had the paint). He was professional and very personable, completely cleaning up the work site. Replacing the fascia was not included in the termite contract and was an extra charge. Mateo also arranged for Quality Pest Services to spray TAP insulation in the attic to aid in insect control. Tecchnicians Victor and Alex were professional and personable. They thoroughly cleaned up after completing the insulation job. This was also an extra charge, not included in the termite contract. Although the extra services were pricey, the technicians were efficient and professional read more

Would give zero or negative stars if I could. I had evidence of small termite activity on my balcony. My HOA sent me the contact info for Western and they came out. As part of their inspection, they checked the attic. The field rep, Mateo, said there was a significant infestation up there. Quoted me $2,500 for my 1300 sq ft condo AND tried to upsell me for an additional $2,500 to add "pest resistant insulation" to that which already existed. He was a very friendly guy, but red flags were going up everywhere. Klaxon bells were sounding in my head. I sent him on his way and had another company come out a couple days later. Now get this, the owner-operated company that came out two days later said 1)He could address the termite activity on my balcony for $275, and 2)There was NO termite activity in my attic! None. I hired THEM. When this second company came a week later to do the work, he sent a second guy up in the attic. This guy also said there was no evidence of termite activity. "None", I asked? "Absolutely nothing", he answered. "So, everything Western quoted me was a blatant lie?" I asked. "A total cash grab?" "Seems like it, my guy replied. Listen, I can't tell you what to do, but please consider my review... and the multitude of other one and two star reviews here... before hiring this company. As for me, I classify it as 'RIP-OFF AVERTED'! You decide. read more

We have had this company for 29 years. Recently had rodent problem. I paid $1800 to have Western fill in all the little holes mice could come thru. The mice kept coming. Today we found some holes that they missed. Okay, I call for service and they tell me I'm out of warranty. Work was done 6 weeks ago. Requested a supervisor. They said I'd get a call back in 2 days. I said in 2 days I'll have a new pest control company. Our regular service guy Romero has been terrific. read more

I started out by calling Terminix and was immediately turned off. The woman who answered the phone seemed like she couldn't be bothered and when she found out my location she informed me that I needed to be directed to Western Exterminator, who was a company that Terminix had bought. That was fine and I was connected. I made an appointment and was told that Lamont would give me a call 30 mins before arriving, of which he did. I had saved some small bugs that I found swarmming in my home office and he shot a picture of them and blew them up and came back and told me I had carpenter ants. Also house damaging, but he could take care of it with a one time $300 charge and then a monthly service of which could cost $50-$60 per month. I told him that all sounded okay but that I really thought it would be beneficial if he would also do a termite inspection. I could tell by a change in his eyes that this was NOT what he wanted to do, at least not today (but he never said anything. I could just tell). It was really hot outside so I told him to come back in the morning when it was cooler and he agreed. We offered him some water and we sat and talked for a while and he shared some of his life. He was extremely nice and we really liked him. The next morning comes and 15 mins. after he is supposed to be here he calls and says he is really sick and had been for a week. When I inquired if he was sick when he came to our house, cause he seemed completely FINE, he said he thought he was over it but his wife was taking him to Urgent Care and would have to reschedule. I have since had another company come in to assess the situation and he said that the little critters I had saved were just ants (with wings) but NOT carpenter ants. He did immediately see termite damage to our patio cover. Now as I write this review it has been 1 week since Lamont from Western Exterminator said he would call to reschedule. I hope he didn't pass away from his illness because that is the only reason I can see for him, or this company, to not reach out and make other arrangements. Although, to be honest I did look the company up and read some reviews and some, not all, did mention that they had problems with rescheduling or technicians not calling back, plus some other issues. SO Lamont's cancelling saved us from making a BIG MISTAKE of hiring this company to do our project. read more

Surprise... surprise... an inspector showed up at our location again this month after we canceled our account 5 months ago. For whatever reason, every time I speak with someone, they confirm my account is canceled. But like clockwork, they send someone for inspection the following month. The agent I spoke to today felt so bad because she said she sees several cancellation requests on the account and was puzzled as to why no one cancels. I got the same canned response from the agent saying someone would be reaching out to me soon. I canceled 5 accounts because of how bad the service with you guys is. Not surprised to see such a bad score here. read more

STAY AWAY FROM THIS COMPANY!! I have been a customer for approximately 20 years. Up until this week the service has been wonderful. The technicians always notified when they would be coming and kept in communication with me. They were very professional. As of yesterday, everything changed! I needed service both inside and outdoors for a terrible ant invasion. I had company visiting from out of town and I asked them to leave between 7:00am-12:00pm as that was when my service was scheduled for. I also took the day of from work so that I could let the technician inside. Well, the technician NEVER showed up!!! When I called the office, I was told that they did not have his phone number so they could not confirm when he would arrive. I then told the rep that I was speaking to that I would like to cancel my service as this is unacceptable. She escalated me to someone else (retentions). I spoke with a very nice gentleman who promised me that the technician would show up the next day at 1:00 (with a 1/2 hour leeway). Well, guess what?! The next day NOBODY showed up!!! Another day of work I missed and my company had to be out of the house!!! Of course, I called and cancelled my service completely and recommend that you look elsewhere for your pest control needs! read more

I wish I had read these reviews before hiring them...I initially chose them because I had another company out that lied about things that I needed to do - trying to sell me a service for over $10,000. Western exterminator came, nice guy, better quote and promises....hired them - that's where it goes south....first trip - they set traps (didn't come at the time they said - but got the traps set).- few days later - send someone To check traps: first - it was a different guy and he was asking me where the traps are...I didn't set them - why don't they put that in their files for the next person they send our? We had to hunt around for a while to find them. Then - the guy inspecting them swung his ladder around and knocked over two glasses bottles of an expensive juice I had. I called the guy I had been dealing with - he said "they'd look into it" - haven't heard back (been over a week). If that wasn't already bad - no one has come back to check the traps - there is a smell coming from one of them that makes me wonder if a mouse is dead in there? As a business owner myself,: workers need to show up when they are supposed to show up, do the job they have promised to do, honor their contracts, and fix the problems they created...in all businesses - customer service is VITAL! NOT MERELY HAVING SOMEONE FROM THE BUSINESS RESPONDING TO YELP REVIEWS AND THEN DOING NOTHING. read more

We've used Western Exterminator for about 20 years, both in Vista and Escondido. When we were in Vista, their agent Manny was flawless. Once we moved to Escondido five years ago, not so much. Calls to HQ haven't made it any better. Last year we had bees swarming by our fireplace and literally hundreds of them in our kitchen/family room that we tried to gather with a hand vac by the windows and slider. It was awful. Western Exterminator promised to get someone "right out there"... three days in a row. Never happened. We finally put masking tape all around where they we're entering by the pellet stove. Call got escalated to account-retention team who promptly switched tech assigned to us and promised perfect service. We have his cell. For the last 20 years if there were a between-visit need they got right out to check/remediate. Recent call full of excuses for delayed response. Done with that. In addition, they raise contract rates without notification. Done with that, too. And them. You can do better than Western Exterminator. read more

The rating is for the lack of poor communication and lack of scheduling by the sales person who worked my account. I would expect more for the premium I paid to have this work done thru a referral. The stars are for the workers that performed the work. They were professional and timely. read more

Warning! Never use this company. Customer service is beyond horrible. Multiple attempts to fix the rodent infestation. They do not return calls after multiple attempts! Would give zero stars if possible. read more

To be honest I would never hire this company again in my life, they have the worst service, they are not an organized company. I was scheduled for three appointments on different days and the people who were supposed to come to fumigate never came, they made remove everything like when I move to my house for the first time and at the end nobody came, I had to call for three days until they finally came. When I called customer service they told me that the manager would call me in 24-48 hours and he never did. lousy company! I DO NOT RECOMMEND IT AT ALL!!!! read more

Beware of the company. The only reason I stayed with them as long as I do was because of a gentleman named Steve Dickens. His quality of work would make up for the piss poor customer service experience. They are more than happy to cash my check every year. Didn't even call to set up an inspection last year, I assumed it was because of COVID. I had to call them this year when they cashed my check again and never called. I was given an appointment and no one showed up on the day of. When I call to complain they are never able to connect me to a manager. So..... today I inform them I wish to cancel my service and they are unable to connect me with anyone in that department, WTF. Hay western exterminator, I want a refund for this year and last year for the complete lack of service you provided. To those of you that are in the same boat as me maybe it's time to report them to the better business bureau read more

Called for an estimate. Inspector didn't even bring a clip board with him. Walked around the house for a few minutes .....He said it would cost me $35,000 to get rid of the mice. read more

They did a terrible job. 9/24/20 I was told someone would come in the morning and they gave me a block of time. On the invoice they put customer unavailable. Not true. Someone was home. So they did the work without my authorization. I had my phone on me and it did not ring once to let me know they were on their way or 30 mins out (I have a two story home). They sprayed some chemicals on my wasp nest, knocked it down, leaving some of the nest behind and still attached to my home, then kicked the nest into my plants. Left me a note and told me to clean up the mess. UGH! The invoice says they started at 7:56 and left at 8:06 and for this they charged me $195.00 I called the company right away and told them they do not have the authorization to charge my account as they have not finished the job. I only got their answering service and was told they will pass my message to the manager and they will contact me next day. I have not heard anything for a week now and they have charged my account. Update:10/8/20 I was contacted by their Las Vegas office and was told my message would be passed to the San Marcos, CA office and someone will be contacting me. Today is 10/22/20 and still no one has called me. Shoddy workmanship and poor customer service. 1st photo is the mess on my front porch; where they kicked it into my plants 2nd photo of the nest in my plants. 3rd photo of the remaining nest still attached to my house, its kind of dark, but you can see a circle. read more

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I am so very impressed with the rodent proofing that Ron Baca provided me today. He arrived and set to work immediately. He noted all the places in my garage and around my house that required repairs, and screens and even used ingenuity to fix up some damaged insulation and a garage door. I am very impressed both with Ron, the fellow who did the work and with Steve who provided the free estimate. Thank you, Western Exterminator. I will most definitely contact your company for any future rodent or pest issues. read more

I scheduled service and the company never showed up. I followed up and they rescheduled. The company didn't show up a second time. I was charged for services that weren't rendered. I've called 3 times over 3 week. Each time I'm promised a follow-up in 24-48 hours and there is none. It's really hard to work with a vendor that won't communicate with you. read more

You never want to Have to write a review for a pest control service, BUT...this company deserves all the positive mentions they get. They fully delivered on their proposed solutions for us. In particular, Sarai Garcia deserves special praise. She was very professional, and did not try to upsell us at any point in the process. Thanks so much, W.E. read more

I call my regular service technician and we schedule. I let my tenant know and he made all of the arrangements to get his apartment ready for the treatment. The resident then called me late in the evening and asked me why the guy didn't show up. I called the technician and he laughed and said "I've been out on leave since November." I've then called the office and ask them to connect with my resident and an agreeable time so that we could get the service done And expressed my concern that they have a technician who might be, I don't know, a little loopy. I've called the next day and they promised me that an office manager would call me back to straighten this all out. I have yet to hear from them I have called several times. The last time I called I was speaking to someone in Arizona who had no idea what was going on and apparently everyone in Arizona answers the phone for Western Termite, who acts like they are local. Thanks a lot Western Termite I appreciate the lack of service. I called Corkys pest control and they were Johnny on the spot. Excellent communication . I also just compare prices with Dewey pest control who was also very responsive and would have won my business had I not use Corkys first. Buhbye Western Termite. read more

For most of the 30 years that we've had Western Exterminator service our home in Encinitas we have had almost no complaints. Recently though we've seen a dip in service adn an inability to discuss that with the local Western office since they don't list a number to call directly and don't return calls when asked to by messages we've left at the 800 (actually 844) number. We have always had service on the 3rd Thursday of the month at 8:30 AM. Lately we receive an automated email alerting us to the fact that service will come at 7:30 AM (we checked with the service tech and he affirmed he had us down for 8:30). This past week was the third Thursday and we received no service. We called the 844 number and were informed that the service was changed to this coming Tuesday! We never changed it and are still waiting for a call from this local office to straighten things out. There are too many reputable fumigation services out there for Western to take such a poor customer service position. read more

I rate the technicians 5 stars. I rate the customer service 1 star. We have been using Western for 40 years. In the beginning everything was great. Lately I feel the customer service comes last and the stock holders first. I have always been able to schedule a time convenient for me to leave the house while it is being treated. For my last service I was simply sent an email with the date and time they were coming. It was not convenient and I called and "thought" I had set up a new date and time. The date was right but not the time. My technician felt bad about it but the company doesn't care. read more

They scheduled me from 8-10 TODAY. nobody ever came out. I called them and the person on the phone said, sorry, I can't get a hold of them, but i'll send them an email, and they will call you. no call, nobody comes out. i call them back, and person on phone goes, oh, it's scheduled for tomorrow. no it wasn't. i know what day is what. they went in after the fact, and re-scheduled it for tomorrow to cover their a__, and they try to make it seem there was a 'misunderstanding'. no, the only misunderstanding is that you just lost some business. read more

Buyer beware! They sprayed a chemical not for residential use in my home and I have been incredibly sick ever since! The way they have handled it is nothing short of irresponsible and skirting responsibility. Protect you and your loved ones please! They need to be reported to the better business bureau. read more

I called Western exterminator for an inspection. At first I was a bit apprehensive since I had never used their company. But I was very pleased with the inspector they sent, Sarai Garcia was very professional, knowledgeable and just a pleasure to talk to. She addressed all my concerns and answered my questions. Great job Western for hiring a female inspector, in all my years in property management and as a home owner, I have not had a female inspector. Thank you Sarai for great customer service! read more

Michael Wagenveld has provided excellent service to our home for the past three years. He listens to any concerns we might have, answers questions about products as it relates to our pet dog and is always available to assist us. We totally appreciate him and Western's company care. Thank you. Don and Deb Lindo read more

We've had Western since our first home and moved service when we moved. We've had monthly service for over 18 years. Romero continues to be the nicest and most efficient person we've had the pleasure of doing business with. We have 2 dogs and whenever he sees us, he always reminds us to not let them out for a few hours after he sprays. If we ever have an issue, he will make a special trip to our house and take care of it. I want to thank Western for having the best employee out there. read more

AWFUL!! TOTAL & COMPLETE JOKE OF A COMPANY. My uncle had a terrible bed bug infestation at his house in San Diego and used Western Exterminator in August 2020 to tent/fumigate and treat the house. Recently (Nov 2021) we found some dead bug carcasses and were worried that they were back, so we helped him to call to schedule an inspection. * When we called the company, they could not find his customer information despite us having the invoice and customer number (that we paid ~$5000 on treatment). * The first customer service rep hung up on me after not being able to find the number. The second scheduled an inspection. I SPECIFICALLY asked MULTIPLE times for a canine inspection (because we wanted to make sure there were no LIVE bugs), he assured me that that is what he scheduled. * On the day of the inspection, the tech called confused, saying he did not have a dog and could not perform that type of inspection. * I called the office again and asked again for a canine inspection. The next rep also assured me that they were specifically scheduling a canine. When I asked for price, they put me on hold to check, and upon checking found out that they actually could NOT schedule me for a canine inspection because that was a special service and to do so, I would have to wait weeks for their one dog that came out of Anaheim (90 miles away from San Diego) and that they would MAYBE call me back. This company is a TOTAL JOKE. Their customer reps are incompetent and have no idea what is going on. The company lost our customer information despite us having spent $5000+ on treatment with them only one year ago. The only thing positive I can say is that the field technician was nice on the phone. Otherwise, avoid at all costs. read more

In the wonderful competitive world we live in, I have to wonder how a company like Western Exterminators San Diego can exist. We've engaged the services of this company for two (+) years and we regularly (to this day) are incorrectly billed (EVEN THOUGH WE'VE ALWAYS PAID VIA A MONTHLY ELECTRONIC AUTO PAYMENT WHICH WESTERN SET UP!!). For the second time in a year, Western attempted to ASSESS us with a "Late Payment" PENALTY FEE....again, based on the automatic billing which WESTERN ORIGINALLY SET IT UP!! Speaking with their administrative team is reminiscent of dealing with a JUNIOR HIGH SCHOOL student council. Speaking to a representative via phone is "hit 'n miss" and when someone answers it's obvious that you're speaking to a minimum wage temp. WE'VE HAD IT. TODAY WE TERMINATED OUR RELATIONSHIP. We're going to engage the services of a local exterminator team, Thrashers? read more

Service is always professional and courteous- I hired them on behalf of a client and the problem was quickly resolved.

Western Exterminator practices unfair and dishonest business practices! Giving them 1 Star is too generous! I had them come out once to my home and paid them in full. I received a bill in the mail 6 weeks later for another service that was never done. The bill stated, "current amount due" payable upon receipt. I have never been billed for a service before it took place! I called the local office in Escondido, CA to report that I received a bill for services that were never rendered. The representative stated that my account was paid in full from the previous service. She proceeded to tell me that she would contact the billing department and have all of the records for my account reflect "paid in full". During this call I told the representative that I did not want any more services done by Western Exterminator. Almost a month had passed since the initial call and I am still getting past due notices and phone calls demanding payment in full, for a service that was never rendered! The matter was never resolved and none of the representatives followed through and resolved the issue. I do not want to deal with a dishonest and unprofessional company! I have contacted The Better Business Bureau and The Federal Trade Commission to report Western Exterminators unfair and unjust business practices. I do not recommend this company under any circumstances! read more

When we had a terrible ant invasion several years ago, the tech (Bill) came out about 5 times in 3 days, until we did not see any new ones coming out. After that, we signed up for their regular service, and they have been great. Bill calls every 3 months to tell us when he is coming. The few times we have had ants inside, we call Bill and he always comes very quickly and takes care of the problem. I highly recommend Western Exterminators, ask for Bill. read more

Do not use this company They sent out someone for "free" estimate and he was only anxious to set up traps so he could get paid, he actually told me this. He also told me when you call in the sales reps promise extensive free inspections and he would not even look in the attic. It's bait and switch no pun intended! read more

I contacted this company because I have a warranty for termites on this house when I bought it. Now another company has come out and done another inspection for termites and lo and behold the drawing looks almost exact to the one that was done by Western. That makes me think either they did not do the job or they did a crummy job. At any rate I've called them last two days in a row I get a receptionist who tells me yes they'll call you back within 24 to 48 hours well guess what I'm still waiting to hear from the manager. I have my paperwork all set to go to the Department of Agriculture to report them. I also have paperwork ready to go to the Better Business Bureau. The next paperwork I get ready will be the lawyer. I'm fed up with shoddy work and non responsive companies. I don't give up very easily so they're going to talk to me one way or the other. read more

My appointment for flea control interior and exterior was at noon. Called around 12:30 and 1 because no one showed up. Said they'd call back. Nothing again, so called at 1:40. Said the same thing. Nothing again, so we called at 2:30. Our exterminator's name is Ernie T. His BS excuse was that we didn't answer his calls so he assumed we wanted to reschedule. 1) we got no call, 2) you DO NOT just assume a client wanted to reschedule. Customer service ladies are SO KIND and SO HELPFUL, yet upper management won't call us back when they said they would. How is it taking me THIS MANY CALLS, THIS MANY HOURS just to get a 15-20 minute service from them? My day is wasted away, I couldn't sleep before my night shift, and still no resolution. Tell me how this is okay. Because it's not. I expected better. This is not how you should run your damn company. read more