I got an order of cinnamon rolls on September 13 around 6:30 pm. Unfortunately, It was hard to enjoy after I found some type of wires inside the dough and cinnamon mix. Had to throw away the whole bag after seeing that smh. read more

Had a horrible experience from Wetzel's, the pretzel was very dry and rubbery. I went back to the counter and asked if she could make a fresh batch because it was terrible the girls name Vanessa, was very rude to me and my son. She said because we at some there's was nothing she could do. I didn't ask for my money back all I asked was for her to replace them. So now I will call my bank and have the $36 refunded to my account. Terrible customer service. Will not return. read more

This was a pleasant surprise. We got their cheesy dog bites & they were delicious. The dough isn't overwhelming & the beef dog doesn't leave you feeling yucky. Fast service. Delicious food. I want more hahaha. read more

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Inside the Stonewood Mall further down from the rest of the food court is where this Wetzel's Pretzels is. Every few weeks or so, I go here with my love for a parmesan pretzel or a jalapeño cheese dog. Expect buttery greasiness. I don't go there because it's healthy--I go there because it's comfort food. There is usually someone ordering something there every time we go. But if the pretzels or dogs aren't fresh, they will gladly make a fresh one for you. It takes about 10 minutes. And I always appreciate their honesty about this. Plus the ladies working here are so nice. They make me smile. Not much seating near their place. TIP: If you're a frequent Pretzeler, ask for one of those cards they stamp. You'll eventually get a free whatever you want... pretzel, dog, drink, dipping sauce... Review #87 read more

Whenever there isn't an Auntie Anne's around, this is my second go to spot. Pizza pretzel is pretty good. read more

Wetzel's Pretzels - Pretzels Near Me - Downey, California

I love wetzel's pretzel since they invented the pizza pretzel, and the jalapeño and pepperoni is even better. The lines are always long at this location. I'm thinking it's of that pepperoni and jalapeño. The girls are working hard behind the counter to keep the pretzels coming. They are always fully cooked. The lemonade is tasty, very similar to another chain snack shop that is known for its lemonade and it's hotdog on a stick. I usually buy it here that way I don't make two lines. read more

Opened at 11:00am, but nothing was prepared. We asked how long it would take, and we were told "Maybe 40min.". Really? Employees were there doing nothing prior to 11:00am looking quite lazy. Very disappointed with this site and group of lazy employees. read more

Is my favorite spot to stop by everytime I'm at the mall. Was also one of my craving while I was pregnant with my little boy. Always good! So addicting read more

I went to the Wetzel's pretzel at Stonewood Mall on 8/19/222 and was dealing with Maria (she refused to give me her last name) and was not wearing a name tag. We ordered pretzels totaling in $53.78 and Maria stated that the transaction didn't go through and she refused to give us our order, give us a refund and or show us the receipt that proved that the transaction was declined. She was very unprofessional and embarrassed us in front of other customers. She showed no effective management skills and offered no solution to the situation, instead she argued with us for 40 minutes. We had to walk away without our order and without a refund. I emailed customer service and they ask me to email proof that the money was withdrawn from my account. They forwarded the to email to the owner. He asked me to call him and he was rude and Condescending with me not letting me finish a sentence. He proceeded to tell me that he wouldn't be able to refund me the full amount as Apple Pay has charges. Apple Pay does not charge the customer and it is not my problem if it charges the business owner. Needless to say, they have lost a customer. I will be contacting corporate again as I want a full refund. read more

This location is a joke. There was no one in line and about four employees in the front. I wasn't greeted or acknowledged in anyway. Horrible customer service. Go to auntie Anne's a couple steps down instead. read more

The staff was helpful and nice because we did order a lot of stuff from them and it was just a snack also having a long lines to wait in they we're bysy. read more

Purchase lemonade for the family and food. After paying didn't receive a receipt and they have a sign saying no receipt, your purchase is free. Talked with manager rude and disrespectful and would not give items for free. Never going back to this place again. That's how they treat customers. read more

This morning as we were at Stonewood mall in Downey, Ca. We went ahead and bought a lemonade and pretzel. Our cashier Cynthia heavy set light skinned girl was rude and rolled her eyes at us. Because we asked to get a different bag for our pretzel. Mind you the bag fell on the floor and she even kicked it to the side. Which we assumed she was going to get a new clean bag. But to our surprise she proceeded to still pick up the bag and tried to put our pretzel in it. My husband asked nicely for a new bag and she huffed and puffed, rolled her eyes, and looked as if she had thrown a mini tantrum. Too early in the day to have this person ruin the rest of our day. Wetzel Pretzel should invest into teaching their workers good customer skills. read more

The staff at that location were friendly and service was quick! Pretzels just melted in your mouth! Everything tasted good and fresh! Highly recommended! I was just there today. read more

Very bad service. I recently went to buy a lemon aid and one of the employee named Maria didn't give me my right amount of change so i ask if i can have the rest of my change but she denied to do so. I ask if i can speak to the manager and so i did but also the manager told me that i wont receive my change because the "employee" gave me the right amount. i told the manager to look at the cameras to see for herself that i didn't receive my change but she denied to look. NEVER again will i go to Wetzel's Pretzels in stone wood mall because i didn't receive my change. Even though its just change but just the thought that the manger assume her employee was telling the truth and also didn't bother looking at the video tape because they know I was right that i didn't get my change. At the end i only received one dollar.... wow read more

Great food and great quality!! However for a bag of about 14 pretzel bites for $5 is kinda pricy, while other quality small town donut stores give 10 donut bites for a buck, This place is great but the place would be more popular with more coupons to lower those high prices read more