Went right before they closed around 8:30PM. You can never go wrong with the buttery cinnamon bites. I always get it when I go to the mall and it never disappoints. Fast service within less than a minute with no line. read more

Wetzel's Pretzels - Sinful Cinnamon Pretzel - Pretzels Near Me - Santa Clara, California

My wife and I went here before 7pm when most of the other stores were closing. I asked Romelia if they were still open and she said yes. I asked her if I could have the pepperoni pretzel without jalapeño and she said no. She offered the pizza bits and cheddar cheese sauce and I said no just the pretzel, she even asked if I want salt on it and I said yes. When I got home I looked at the receipt and saw she charged us for the pizza bits and cheddar cheese, never even gave them to us, ( even though we didn't order them). I even walked away thinking " wow $18 for one pretzel?) I've enclosed a picture of the receipt. Again all I wanted was the one salted pretzel! read more

Wetzel's Pretzels - Pretzels Near Me - Santa Clara, California

Made an online order in advance, and my order was ready at arrival, though it was probably not necessary as the display case was well stocked with various pretzels and bites on a Saturday evening (even more options than what's offered online). The fast service at the counter was appreciated. The pepperoni twist pretzel was delicious and fresh tasting. I liked that I was also able to get a side of ranch (ken's steakhouse dressing is better than hidden valley brand). Parking is usually a pain at Westfield Valley Fair, so it's best to come here if you're already visiting the mall for something else. read more

Wetzel's Pretzels - Pepperoni twist pretzel - Pretzels Near Me - Santa Clara, California

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Nothing too crazy from a chain establishment. Staff was a bit rude but that's expected from a mall store front. Good walk around snack if you're craving a pretzel. read more

Wetzel's Pretzels - Pretzels Near Me - Santa Clara, California

I have a soft spot for pretzels, the soft kind smothered in big fat chunks of coarse salt, blood pressure and health be damned. Was passing by this little shop, almost a kisok, so tiny, and they were passing out samples of something, my curiosity couldn't resist and turns out it was a cinnamon sweet something or other, which I'm not a huge sweet palate kinda person. Bought one of their basic salted pretzels which is huuuuge--but exactly what I wanted, soft on the inside and just a bit crusty/crunchy outside, and not tlike the packaged hard Snyders pretzels. Great service, efficient. read more

Wetzel's Pretzels - Exterior - Pretzels Near Me - Santa Clara, California

This time I needed a snack! This hit the spot, plain bites with no salt, the bag was almost devoured by the time we got back to the car. Best snack around when you need that fill. read more

Customer service was horrible. I asked for the mall discount & the girl told me only if I was in uniform or whatever (could barely understand her). I do work at the mall but my job does not require uniform. Anyways I got a tiny hotdog for $11. And the dough was completely raw. They sold me raw dough. My stomach was hurting after. I was gonna go back but they already had attitude when I was ordering and didn't wanna deal with it. read more

Of all bay area location and including the one in Livermore Outlet, this is by far the best due to consistency. Pretzels always come out fresh and warm, never burned. If you get the petite Hispanic lady, she'll include a little shake of the sea salt in your original Wetzel bitz (shareable or not, it's up to  you to share the goodness!). Not too many employees will shake the sea salt into the bag to be evenly spread like this location does. Not surprised why this location can run out of wetzel bitz by mid-day or early afternoon. In the sea of shoppers you'll notice these yellow bags as everyone loves Wetzel Pretzels! read more

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This review is for ROMELA! Great welcoming attitude. Knowledgeable. Perfect sales up sell. Quick and efficient. Exactly what is needed and what I look for in a quality employee. read more

Wetzel's Pretzels - Horchata drink with cinnamon sprinkled on top - Pretzels Near Me - Santa Clara, California

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Cute little Pretzel place inside the Westfield Valley fair mall. Delicious Pretzels and great service. Stopped here last week to buy the pretzel Nuggets, but they ran out of it. Instead I bought a Cinnamon sugar pretzel and lemonade. Really nice. Kind of a small line was there when I arrived. Waited for 3-4 mins, no-contact payment, got the pretzel in another minute. Smooth. Very good service as well. read more

Wetzel's Pretzels - a man standing in front of the counter - Pretzels Near Me - Santa Clara, California

The food is really good. Whether I go with my friends, by my self or with my family I always have a good experience with the food. One to thing I do remember is that the lady who worked for Service was making my order of Pretzel BITZ and Lemonade separate. And I was in a rush so she only gave me my food but not the drink so then I had to ask for the drink again but after that there hasn't been any bad experiences. There never seems to be any scenes or crazy stuff in wetzel it's just a chill spot to get some tasty pretzels. By the way if you get the pretzels from here you better eat them fast because when they are cold they are not great. read more

Wow, $13 for a bland, tasteless, cold "pretzel" (pretzel in quotes because there was nothing pretzel-like about this limp of dough) and a lemonade. Never ever again will my kid talk me into this. read more

Why would anyone give this place 3-star reviews is besides me, but that's their opinion which doesn't reflect on my own experience. I would justify my review by saying that I've been a frequent customer of their pretzels and I must say it's a must for me to buy these (along with some Sharetea around the corner) to reward a long day of walking around the mall. I'm a frequent buyer of their bitz (and sometimes cinnabitz) probably for the past 11 years or so already and I'm forever a fan. Eating their bag of bitz just plain, no dipping sauce, just they way they are, especially when they've pulled them out of the oven is just heaven. I love the consistency of their dough (soft, not dry like that nasty Auntie Anne's on the other end of the mall). Some may say and argue that a pretzel should have a chewy texture on the outside, little soft and dry on the inside, but I'm a bread guy and that's not the way I like to have my bread; I like my bread to be soft, warm and not rock-hard, dry or chewy. Now you know that soft, warm bread is my achilles heel. I'm old-fashioned and usually stick to something I love; maybe I'll open-up and finally try one of their pizza pretzels or the ones wrapped around mini hot-dogs one of these days. That should provide an interesting update to my next review. What I don't like about their pretzels sometimes is when they accidentally burn the bottoms of the bitz, which I found them do a few times. If ever you get a bag of bitz in which the bottom sides were found to be slightly burnt, by all means take it back and have them replace it. I believe that's stated on the receipt. Some folks complained here that they're overpriced, but remember this; this is the mall and minimum wage is already in the double-digits. Factor that in, including space rent, utilities and wages and that pretty much justifies the cost of their pretzels. I hope that will shed some light to many here. If minimum wage was still at $5 like it was back in the mid 90s, then maybe your pretzels would be less than half the price they are now. read more

The guy that works here is such a horrible example of customer service. He's a shorter, younger guy. But has no etiquette on how to talk. Tells people 10 mins and takes 30. Then gives you attitude for messing up your entire order. read more

Yummy bites on Pretzel Day! They gave them out no questions asked as advertised. That's how you get loyal business when you treat your customers right. Better than that cheapskate Auntie! read more

YUM!!!! I don't get why this place has gotten so many bad reviews. I was there in the evening a few days ago. I was the only person there aside from one guy. The guy who rang me up was a little slow, but not to the point to where it got to be to annoying. At least he asked me if I wanted a bag which was nice. The pretzel tasted like it was fresh out of the oven. I got the plain one with salt and butter on it and a bottle of water. It was fresh, soft, and hot. I ate it all before I went home. I hadn't had a pretzel in a very long time and I didn't have much to eat that day, so I was hungry. It didn't quit fill me up, but it took the edge of some of my hunger. I was in a hurry to go home and watch Master Chef, so I didn't have the time to get a full meal there. These pretzels are as good as Auntie Anne's pretzels on the second floor there IMHO. read more

RUDE WORKERS!!! (not the cart, the one near Sanrio) I like to get the Wetzel Bits. Whenever I am at Stonestown, I get the bits half plain and half Cinnamon. This place didn't get me the option to do this, so that's fine - whatever. But the manager is such a dick head! Why? He tells me how much it is, but doesn't include tax, $3.79. When I looked at the screen, $4.14. So I just give the ass a $5. He gives me back my change. So I said, "I thought you said it was $3.79." Dick head says something like this, "There is tax." 1 star for my Wetzel Bits, but they weren't even fresh.... read more

they valid asf like tbh u should come here great service omm and the worker migule and isaac are so cute it js makes me wanna go more read more

Wetzel's Pretzels - Pretzels Near Me - Santa Clara, California

Unhealthy, overpriced pretzels.. no matter what anyone says if I have an extra $5 I'm getting some pretzel heaven! Wetzel's Pretzels is by far my favorite pretzel franchise. They offer a wide selection of pretzels such as, pizza flavored, jalapeño, regular, cinnamon, etc. Along with all their flavors they also offer a wide selection of dipping sauces and delicious sugary lemonades to wash it all down. I love their cute bite sized pretzels because they are easier to eat, don't make a huge mess, and can be shared amongst a group. Next time you smell a Wetzels in the distance I recommend swinging in and breaking your diet ;) read more

Wetzel's Pretzels - Sugary goodness - Pretzels Near Me - Santa Clara, California

Locked in a war with Auntie Anne's for the best soft buttery pretzels on earth... and at a location mere yards away in the same mall... who will win??? Depends on the day. Auntie Anne's has a truly fantastic recipe, but it's hit or miss as to whether you'll get a fresh enough one. Wetzel's on the other hand, has a pretty great trick: they apply butter and salt to the pretzel only _after_ you order it. Which means you can tell them to put a metric f ton of butter on it right before it hits your mouth. Check your cholesterol later. read more

Man, I love food and I love this place! You can never go wrong eating while walking in the mall, so why not have Wetzel's Pretzel why you're at it!?!? I normally get the bite size pretzels - cinnabits, minidogs, etc., that way i can just grab instead of pulling and cutting haha... Love it too when they give out samples, any extra bites in my mouth is considered a plus...man, just talking about pretzels makes me want to get some...unfortunately it's 10 pm and the store is closed...there's always tomorrow! read more

Wetzel's Pretzels - all very yummyyy - Pretzels Near Me - Santa Clara, California

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Thanks for the great tasty pretzel on National pretzel day! The transaction was so simple we just walked up and they handed us a pretzel each, no questions asked! This made our day! read more

SOLD ME EXPIRED DIPPING SAUCE. 1 Month old!!!!! HORRIBLE CUSTOMER SERVICE!! A few days ago, I got a pretzel with caramel sauce and after a few bites, I carefully looked at the dip and noticed the consistency wasn't right. So, I check the expiration date and it was dated for 5/3/10! WTF disgusting!! I was so mad that I made my way back to the Wetzel's Pretzel's to make a complaint. The girl working there was so rude and careless. I asked her why she would sell expired food and she shrugged and said "I don't know." She was dumbfounded. She just stared at me and didn't say anything, not even an apology! I asked for her manager, whose name is Julio. He wasn't there, so I asked for a number. The girl said there wasn't a store phone or anything. Are you serious? She was so unhelpful and stupid! She gave me the corporate number and when I asked her for her store number, she didn't even know what it was. The girl still stood there and just looked at me, all clueless. I told her to give me my money back and I proceeded to call the corp. number. I'm so bothered!! Never coming back here again. read more

I absolutely love this place. The mini wetzels wither the dipping cheese sauce is definitely delicious. The mini pizza wetzels were good too. Must try this place! read more

They won't give you a cup of water with your purchase. I bought the pretzel bites and asked for a cup of water, and the lady said 'we only sell bottled water.' So, to be clear, I said 'You don't have tap water you could put in a cup?'. She mumbled something about only having a soda fountain and no tap water. That tells me that they need to be inspected by the County because they're not washing their hands. This is not the first time I've been denied water at this Wetzel pretzel. I just forgot about it, and today's incident reminded me to YELP about it. I won't spend my money at a place that won't even give you a cup of water. read more

Customer service complaint*** Leads me to a 1 star score The cashier girl was beyond rude. I asked her simply when they baked the pretzels? And she kept disregarding my question and was talking to me in an unprofessional tone. her attitude made me lose my appetite and I just left right there and then. Thanks but no thanks. read more

Guy at register was hella rude. Walked up there and no greeting by him or the girl next to him for a good 5 seconds. He was talking in Spanish to the girl and I was just staring at him and the girl for a bit. She then greeted me and asked me what I wanted. Mind you, he was right in front of me and she was on the side behind the glass display of pretzels. I ordered and he was still talking in Spanish to the other girl. He told me the total but I had 2 seconds at least to wonder if he was even going to tell me the price, especially because the price did not show up on the register where I was looking. Then he continued to talk in Spanish to the girl while she was getting me my pretzel bites. I just find it super annoying when employees do not greet you and treat you rudely like that. read more

$3.02 for a salted pretzel!?!?!?! For another 76-cents$ more at Costco I could have had a full meal (dog, soda, pizza slice) for $3.78. Nevertheless, I like their prezels and I cough up the salt to buy one. read more

Sometimes I get desperate and have no standards for food... this is when I resort to eating mall food. I hope no one ever tells me what's actually in their cheese dogs because they're so good. read more

Worst service. I understand thru covid times many people do not want to come to work. However, don't show your misery at work. Understand you are already there doing the work and that is admirable. Don't blow it by providing bad service because you are not helping anyone. read more

Pretzels are great, we usually have no problems. Tonight the service was horrible. To the gal who served that last customer tonight, you were extremely unfriendly. Frowning the entire time, acting like you did not want to be there. Two thumbs down on service. I hope your manager reads this. read more

Wetzel's Pretzels wins in the fight with Auntie Anne's as the best mall pretzel. Wetzel's just makes a much thicker pretzel, with better flavor as well. Their sundried tomato and pesto didn't have that much pesto and their sundried tomato was a little burned but it was still good enough to tide me over until dinner. The cinnamon sugar, almond crunch, pepperoni, and jalapeno cheese are also very good. Their mango granita is good, though it can get really icy after a while...then it becomes almost impossible to drink. But it does pair well with the salty pretzels. Overall, my pick for the ideal snack while walking around a mall. They're not perfect, but they are better than Auntie Anne's. read more

Came here on Saturday and the employee that took my order looked like dhe hated her job and it showed in her customer service. Never again..... only reason why I give it to stars is because the food is good. read more

Wetzel's Pretzels - Has employee number on it!!!! - Pretzels Near Me - Santa Clara, California

literally amazing one of my favorite food places at the mall good service good ambiance as well

Would be nice if they opened at the time they say they do. The website says they open at 10 and I showed up at 12 and they still weren't open. Update your info to save me the trouble. read more

I love Wetzel's Pretzel's Cheese Dogs. They are my favorite. I will always wait for them if they're still in the oven. I read the other reviews for this location and I haven't had the pleasure of experiencing bad customer service yet...hope i never do. I'm sure I'd speak up if i encountered rude behavior tho. There was a time I got there before it even opened...and the girl was making the pretzels still. I asked her what time they opened and if they'd have cheese dogs ready...she said yes! And started preparing those right away. I appreciated that. I'm not a huge bready type of food eater, but I'd definitely recommend the cheese dogs! YUM. 100% beef! (pork casing however) read more

I prefer Wetzels over Auntie Anne's. I've always had a soft pretzel from Wetzels and I love that they put the topping on when you order it cause you still have yummy sugary-butter on it when you eat it. My favorite is the almond crunch but my boyfriend loves the sinful cinnamon. I like the cherry lemonade too! The salespeople have always been super nice too so that makes it even better! read more

I was so hungry walking around the mall and decided to buy a jalapeno cheese dog. It seemed as if the girl who was the cashier was still being trained so she was a bit slow. Not a big deal to me though. I personally love jalapenos, but would I buy this hot dog again for $4.59 +tax? Probably if I was really hungry again. Other than that, I still prefer Auntie Anne's. read more

Wetzel's Pretzels are seriously the BEST pretzels & wins over any other ones like Auntie Annes, Pretzelmaker etc.... its just way higher quality in taste, flavors, and its much thicker & softer than others! I also like the design & look of the stores~ it reminds me of disneyland (maybe b/c they are in disney) and it always looks fun to eat~! i am addicted~! some of my favorites are the original, sun-dried tomato & pesto, sinful cinnamon & pepperoni. i heard they got the Hawaiian pretzels now but too bad i didnt get to taste it yet...i'll just have to wait until they open at the Ala Moana Center soon~!!! read more

I came here today, while shopping at Valley Fair Mall, to buy a hotdog but I changed my mind after I watched one of the ladies take a white rag to remove the moisture on the dough before it went into the oven. The nasty part is that she threw the rag onto the sink area by the basin. Who knows what else she uses that rag for, maybe to wipe the counters?? It completely disgusted me to watch that. read more