Came in for their $6 sundae on the app on Wednesday and they were already busy with a line and several customers. The ladies were working hard helping all the customers. After a couple customers it was our turn. I got a chocolate waffle cone with strawberry ice cream. I also got a sundae. My sundae had 3 flavors and was delicious. The waffle cone wasn't as fresh and hard to bite into. Strawberry ice cream was good. Parking here can be atrocious. It's a really busy area with cars everywhere. Service is good. Plenty of tables and chairs to sit and enjoy your treat. read more

Baskin-Robbins - Sundae - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Came in tonight for ice cream with the hubby and left disappointed. Three employees working and it was an hour before closing (empty btw). Immediately you felt like the two employees behind the counter were hoping no one came in anymore. Looking at us like "are you ready yet?" At one point they looked at each other annoyed while my husband looked indecisive. That's when I got upset and told my husband I didn't want anything. It's such a bummer that you can't go to most places without feeling you're bothering employees by simply purchasing what they're selling. Customer service isn't the same. I've been the "tired" and "I'm ready" to go home employee before but please don't take it out on customers or make them feel uncomfortable. read more

I love coming here. This is my favorite place to have a couple of ice cream. I always get Rocky Road. The ice cream taste fresh and full of flavor. Literally I'm walking distance from this area. I have recommend if you want some good ice cream stick with Baskin-Robbins all the way great location in a heart of downtown Willow Glen in San Jose off of Willow. read more

They have indoors seating. Not very common for ice cream shops. That's why I loved it. They also have ice cream cakes.

Terrible service from management. The manager refused to come out and face customers, and refused any apology or compensation when the store failed to deliver an item we paid for. We picked up a birthday ice cream cake and candles. The candles were out of stock. Staff kept us waiting while the ice cream cake sat melting on the counter, then told us the manager (still hiding in the back) would only offer two options: accept a substitute we didn't want, or refund only the missing item -- no apology, no additional compensation for the failure or the wait. When we declined, staff said we couldn't take our paid order at all unless we accepted one of the options. This wasn't about the money -- the item was under $2. It was about a manager who wouldn't face customers, staff pressured into delivering a "take it or leave it" ultimatum, and a paid order being held over our heads. Formal complaint filed with corporate. read more

Had a late night ice cream craving. Ordered through DoorDash and it arrived quickly. I got the Banana Royale with one scoop of mint chocolate chip, one scoop of rocky road, hot fudge sauce, banana slices, and almonds. It was scrumptious. I hadn't had a sundae in ages and polished off the whole thing. read more

I've been coming to this location for years ordering the same item, a pint of Mint Chocolate Chip. All experiences I've ever had have been the same which is that the employees fill the pint to the very top and then measure it, a standard practice I've seen throughout the years. Today I came to this location and the music was extremely loud to the point where Employee "Abril" couldn't hear me ordering. Then Employee "Abril" filled a pint and then took a large chunk of it out. She did not weigh it, slammed the ice cream hood door and was unprofessional. I will no longer be coming to this location and wish I could give zero stars based on the poor performance of the staff and environment. Terrible experience. read more

The orange monster cake turned out super cool looking and delicious! I requested the buttercream frosting (because the whipped cream frosting isn't as sweet as the buttercream). The cake decorator did a fantastic job! read more

Baskin-Robbins - An orange monster cake - Ice Cream & Frozen Yogurt Near Me - San Jose, California

It was a hot day yesterday and after a good meal nearby, we chanced upon this BR location on the way back to the car and decided to make a stop. I get why they have their doors open for the ventilation but it was HOT inside. Looks like they have some remodeling work going on and there were paint cans and other construction-related items visible. They have indoor and some outdoor seating. The line was long but it moved fairly quickly since they had quite a few staff which was nice. The ice cream was good as expected but boo to not having waffle bowls. They do get plus points for having Spongebob on TV. read more

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I've been here a few times and each time has been a pleasant experience. I get what I want, the ice cream is good and the customer service is usually pretty quick and friendly. Overall, not a bad branch to get your ice cream at and I've never had an issue with the workers or the cleanliness of the location. They don't always have the flavor I want - and parking can be a hassle at times. read more

So in the first place why have a sign on the door that states spend $20 get $5 off. We asked the worker and she said she knew nothing about it. Duh you work here!!! Then this other guy came out from the back, with disgusting dirty fingernails , stating you have to have the app. Why didn't the first associates tell us that?!!!! We clearly spent over $40, which we could have done 2$20 transactions, owing us now $10 and they both looked at me like OH WELL NOTHING WE COULD DO ABOUT IT! WRONG ANSWER!!! Never never coming back here again!!! No wonder it was empty!!! read more

The classic Baskin's layout and options we love! I like all the chocolate related classics and Tin Roof Sunday as well! As long as I was getting a willow street pizza to go I had to step next door and double sugar cone up! . They used to have 32 flavors but I think now there may be even more. Being the kids if in Willow Glen and help me he local businesses survive! ice cream read more

Noelle's Yelp Notebook March 2019 This Baskin Robbins is located on Willow Street in a small shopping center. Ages ago I remember the Baskin Robbins on Lincoln Ave near Manleys Donuts. The parking is limited and narrow in this shopping center (one way traffic) or you could do street parking. Came here with my son after his piano lessons. Picked up two quarts and two little kid cups of ice cream on this cold day in March :) It's really spacious inside and there are a good number of tables to sit at if you decided on eating here. They also have a kids table and a flat screen television. Ice cream was fresh and delish. They also had ice cream cakes to go as well as the quarts that are prepackaged. Sam was friendly and helpful from start to finish! They accept Apple Pay :) My son had a small kids scoop of strawberry ice cream and I had a small kids scoop of chocolate and vanilla (that was the other flavor my son wanted to try). I love blue bubblegum but didn't see any. Noelle's Notes great selection of ice cream flavors good customer service read more

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Always a great place to get a good treat! The music is nice. The people are friendly. The establishment is also clean. I really like the love potion 31. read more

This review is strictly for sanitation purposes. The staff is friendly, but I saw the older Asian woman literally molding the ice cream she just scooped into a ball with her bare finger. No gloves. Everyone else wore gloves except her. read more

I love Baskin Robbins! I've been coming here forever! I always get a chocolate/vanilla shake with a little extra milk so that it is a little bit waterier (is that a word?). They have so many flavors, premade ice cream cakes, ice cream in pint sizes. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Service was good and ice cream was satisfying. Most of the ice cream looked old and freezer burnt. 1 yogurt option was vanilla. read more

Baskin-Robbins - Single Ice Cream - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I came to this location a few minutes before closing and instead of saying something the guy just slammed the door in my face and locked it... after standing there for 2 minutes he asked me what I wanted through the door then proceeded to childishly and tauntingly say I can't hear you you before walking away .... They basically locked me out from 9:54 until 10:00 pm just to not serve me in the last few minutes (which would be fine if they had said that without all the crap with locking the doors read more

I was disappointed with a cake I ordered for my 31st birthday First I was over charged and have yet to get Reimbursed online the unicorn cake goes for 32 I was charged 42 when I brought it up they said it Varys by location. The funny part was the exact Location I was looking at was the willow location I plan to continue with getting my money back Over all the cake was decent but the design was the close to as nice as the one promoted read more

Baskin-Robbins - What i received for an additional $10 bucks not sure why - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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The cleanest Baskin Robbins ever! Management is super lucky to have employees that keep their ice cream shop super clean!!

I was very disappointed from this spot! I made a DoorDash order yesterday they send me a wrong cake I tried calling this place NO one was answering the phones! I will not order anything from here again! I was very unhappy specially I planned a party! You will not get my money next time! I don't recommend this place I rather go get ice cream cake from somewhere else! Very bad customer service! read more

Showed up at 9:40 pm with 20 min before closing and the woman working closing shift on 11/30 glared at us as she slammed the door and locked it. And then slammed chairs into the door aggressively. I've worked in the restaurant industry before, so I get not liking your job and wanting to close early, but the attitude and passive aggressiveness was super rude and unnecessary. read more

Came here because I had gotten a living social coupon. Parking I must say sucks especially if you come admiring busy lunch/dinner times. The parking lot is super small to accommodate several businesses - maybe 15 spots. The rest of parking is street parking in a neighborhood. The actual store is on the larger side of some of the basking I have been to. The floor was slightly dirty on a Wednesday afternoon (3pm). The freezer premade cake selection is also pretty large - which is great if you need a cake to go. There's a decent amount of prepackaged ice cream to go as well. The ice cream - this location has a lot of flavors - so I was very impressed. The ice cream tasted good as well. I was happy to see they had several different selections of chocolate and sprinkle mixed cones available as well. The reason for 4 stars is the cashier wasn't very friendly and seemed to have. Little bit of an attitude. read more

Baskin-Robbins - Large cake selection - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Hey,I suggest this BR for the service...their is a hard working girl who is handling more than 10 customers by giving the service with smile as much as she can with in time...I really appreciate her heartfully.. Note : I request the manager of this location try to help her with extra person to reduce her hardworking and stress..she is handling calls walk ins and toke outs.. Highly recommended..thanks read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

It was national brownie day this past Saturday and I have not had a meal yet. I woke up early to workout and to get about 45% of my Christmas shopping done only to come home to clean and relax because I'm under the weather. I did eat those Asian shrimp chips but that was it... I was craving for ice cream because I had (still have) a sore throat and I wanted a brownie to commemorate this special day. After the gym that evening, I drove to Willow Glen but to my surprise, Powell's did not have brownies! I was trying to be good and was going for just a brownie instead of a brownie sundae because a) calories and b) price but when that failed plus Willow Glen Frozen Yogurt and Ice Cream Company failed, too (they too do not have brownies or brownie bites!), I walked over to Baskin to get my fill. A brownie sundae cost me $5.99 plus tax and although it wasn't the greatest but it did satisfy me. I get to pick 2 ice cream flavors. I chose chocolate fudge and peanut butter n' chocolate w/ hot fudge and whipped cream, no cherry (because I don't do fruits). About 2-3 minutes after the employee gathered the goodness together, it was presented before me. I quickly paid and grabbed a seat overlooking Sweet Mango and ate away. The chocolate fudge was creamy and sweet but the consistency of my peanut butter n' chocolate one wasn't creamy, perhaps the peanut butter was the reason why but both tasted extremely well together. The brownie wasn't soft and moist but w/ the hot fudge and ice cream, it didn't bother me. Approx. 4 minutes later, I took a picture of my empty ice cream cup. My throat still hurts and I want more ice cream *sad* read more

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How do you screw up a scoop of ice cream? It was mushy, melting everywhere and softer than frozen yogurt would be. I asked if their freezer was broken and she said they just keep it that temperature. Yuck. Never again. read more

The employees were not rude they just don't show interest of being here. I understand that not everyone enjoys their job. I, myself work for customer service and I get it, that there's time you don't want to deal with a customer. However, this is your job and you should always put 100% to your job no matter what, because you never know if the next customer who comes in is the one who can give you an opportunity of a life time. read more

Baskin-Robbins - This ice cream shop is in a nice neighborhood. - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I ordered from here and my order was not complete i called and tried to talk to the GM or a supervisor no one was able to help me and Mathew was giving me a attitude! again his name was mathew . do not order from here !!! read more

Screw this place! Overpriced overpriced overpriced!! My daughter bought three cones ( no ice cream) and charged us $5.67. He said " price varies in different location". Whatever!! Yesterday we bought the same from Santa Clara branch for less than $3. Under this pandemic , I did not want to argue further . Will not come back again! Stay away !! read more

Baskin-Robbins - Receipt of 3 cones ( no ice cream) today 6/28/2020 - Ice Cream & Frozen Yogurt Near Me - San Jose, California

I have been there a few times, and it's pretty good ice cream, all things considered. Their options for vegan/dairy free people are few and far between, so I suggest looking somewhere else if that is what you want. Other than that, it's pretty good. read more

Baskin-Robbins - Chocolate Praline and caramel macchiato ice cream, but a bit more melted. - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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I got a call from the school nurse at her school. She tripped over another kid and hit her mouth on the desk causing her to have a cut on the inside of her mouth. When the nurse said to monitor for 48 hours for potential concussion, it concerned me to thinking the worst and it took me 5 minutes to leave the house like the roadrunner. Relief hit me when I noticed a bouncy talkative Skye running towards me. No sluggishness, lethargy, or signs of brain damage. So what does mom do? Offer Skye anything she wants at Baskin Robbins, cake, sundae, shake, banana smoothie. She chose a mint chocolate scoop on a Cone with sprinkles. I got a rainbow sherbet and wiped away the sweat of worry off my Brow. I let her eat 1/4 of it and then threw The rest away. Don't need Skye running a marathon on the sugar overload. Remember parents: when a kid gets a boo boo, Ice cream or froyo takes away the tears. It also gives Temporary comfort to the parent, so get your Favorite scoop too while performing the Parent assessment to confirm your Child is Alright and In one piece. read more

Hat off to the kid behind the counter who took 20 plus orders yesterday's all by himself. Tule stamp 3:10 pm Much appreciated read more

I haven't been here in forever and now I know why. This place is expensive! One kid scoop and two regular scoops for almost $10. I know it's good ice cream and a good experience for the kids but wow. And the staffs were nice but come on, way too expensive for what I got. Overall is was a good experience but totally overpriced. So for that I have to give it 2 stars. read more

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So I bought 5 Groupon ice cream vouchers that I was not able to use due to covid having us on lockdown. My voucher expired so I called the store to see if they were still with redeem it and spoke to a lady named Gloria who said that she would still honor the vouchers. I called today to make sure that I would not be getting embarrassed once I got there try to use my vouchers. I was then told by the man who answered the phone that he would call me back so he could verify what I told with Gloria. When he called back he said that Gloria said that she would not except the vouchers and that I had never spoken to her about this. That is not true, I spoke to her in October. This is very upsetting because I spent money with them that I am no longer able to use. It really sucks that they don't have customer service or have something they can do for customers that didn't know they were considered "essential workers" so they were allowed to stay open. Hell I didn't know that or I would have taken my butt there and go all my moneys worth!!! Now I'm out of $50. Y'all suck!!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

Always a great little stop when downtown. Taking a quart home of your favorite us always a plus...frozen super hard so it does not melt. Sherberts are always good for me. read more

#31Flavors of Attitude Came here with the family on a Saturday evening. It had been a long fun filled day with laughter and love, and this was our last stop. This location is unique with it's offering of cones that have been dipped in chocolate and covered in neon colored sprinkles. So we waited patiently in line, essentially no line, it was fairly empty. Only one customer ahead of us, virtually a ghost town. It's our turn and we want to try out a couple flavors because we are undecided. First off we weren't even offered a sample. Usually that's an ice cream shop standard procedure. So I ask the older man here, can I try "insert flavor" and he slowly got it. At this point a line finally had formed suddenly. But hey we waited our turn, they can too. So I ask for flavor #2 to try, and this time he looks annoyed. What the expletive, your lucky we are even here, you should know that my family is a lucky charm, that's the only reason the line formed. So whatever we get two flavors since I now had eliminated the bad choice. Honestly this Baskin Robins is a bad location. Stay away. Perhaps that's why you only had 49 reviews 3/5 star, and I know you have been open in this location for sometime. Yelpsters unite, go elsewhere. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Jose, California

On a blistering hot day with temperatures in the 90s, my friend and I went into Baskin-Robbins to be met with thick stifling air. There were four young guys working behind the counter obviously suffering from the heat. Bless their hearts, they were troopers. The customers were also very uncomfortable. When we asked if the air conditioning was broken, we were told they weren't allowed to turn it on. We want the manager to know that operating your business this way reflects poorly on you, it shows you don't have the best interests of your employees at heart. You also sent the message that the comfort of your customers is not important. You've lost a couple of customers in us and possibly others. You may want to reconsider turning on your AC during the summer. read more

I unfortunately have to update my previous review and dock a star for the experience I had actually ordering an ice cream cake ahead of time this go-round. A lot of my points from my first review still stand, though I think I may find myself here purposefully less than I ever was before. Granted, the online ordering experience itself was painless and I literally could not stop talking about the damn ice cream cake I'd be sharing (a term I use loosely when it comes to dessert) with my husband on the days leading up to Valentine's Day, so YES there was self-inflicted hype surrounding this. My larger issue, though, was definitely apparent when I went to pick up the "message heart" cake after work on the 14th. The thing was the size of my fist, shaped like a guitar pick, and hastily decorated. It also seemed that there were maybe other, more important guitar pick cakes that needed space to chill in the freezer as it appeared my cake was bubbled and sagging from possible prolonged exposure to less-than-ideal temperatures for ice cream frosting. Service was nothing to write home about as it seemed the two people behind the counter were struggling to serve the four customers in line, though in my last review I called out that they were a little too over-eager to assist so I guess I will just always be a miserable person either way. The upshot was that it tasted decent, so there's always that to cling to. So, let's review: + Ample parking in a private lot (which is prime in Willow Glen) - Inconsistent service + Comes through with pre-prepared cakes - Doesn't deliver with pre-ordered cakes + Delicious product you've eaten your entire life - Susie Cakes is around the corner As much as I hate (and would never want to be one of) those people who staunchly declare that they are NEVER returning back somewhere, I can confidently say I will more than likely never order a cake from here ahead of time again. I am, however, extremely intrigued by their Polar Pizzas and will probably find myself here next month when it comes time to pick up dessert for office birthdays. We'll just have to wait and see which way their 'zas sway me! read more

Baskin-Robbins - The bubbled and sagging texture leads me to believe it was possibly left out for an extended time. - Ice Cream & Frozen Yogurt Near Me - San Jose, California

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Great customer service, friendly knowledgeable and efficient and of course delicious ice cream!

Roasted peach ice cream is amazing!!!!!!!!!!! I highly recommend you try it!!!!!!!!!!!