Great service. I would go again for the service and assistance I got. I also that it was nice that…read morethere was a female worker instead of all men.

Worst customer service I've ever seen from a auto store went in for a simple exchange and dude was…read moreacting like he was fbi working at the counter instead of doing his actually job. And if your having a good day DO NOT COME HERE! His names Charles TURN AROUND AND LEAVE!! Went to a different store location super simple swap. Never going to this one again

The employees are amazing. Always willing to help and provide great service…read more My cousin needed to test her battery and during COVID most places turned us away. Not Napa Auto Parts they tested and replaced the battery for us. Thanks a bunch!

Avoid this store - Owner refuses to honor national warrantiesAbsolute disregard for customer…read moreservice and national corporate policies. I brought in a NAPA The Legend Premium AGM Battery that is well within its 36-month free replacement warranty period. The battery is dropping below critical voltage under cracking load, causing severe vehicle electrical dropouts.I have made THREE separate trips to this location, only to be turned away by the store management/owner. They refuse to show me the diagnostic parameters on their screen, refuse to run the required deep bench-charge testing protocol, and strictly refuse to give me a physical printout of the test results to justify their denial. They expect me to accept a verbal-only refusal with zero paper trail.A formal corporate complaint has been escalated to Genuine Parts Company (GPC) franchise compliance, and a case is officially open with the Better Business Bureau. Take your business to a corporate hub or a competitor who actually stands behind what they sell.

Seriously, I have purchased a ton of auto parts over the years, and was tired of running around to…read morefind this and thats, this place has what you need 99% of the time with good prices, and super quick shipping etc. Try these guys first, you won't be sorry!

The guys are very helpful at this O'Reily's location! Going beyond to help! I 100% recommend them!…read moreThanks guys!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Drive to lacey to return a part? Why? Car broke down in lacy and i fixed it didnt know i had to…read morereturn to my original store since ive been doing this for 10 years... waste will be reported..

Good new store. It opened in the summer of 2016 after a record-quick construction. They demolished…read morea residential home and used car lot, broke ground, and opened the store in only 1 month. I like this location because it's not crowded yet (quick checkout) and they have a large showroom. Other O'reallys tend to not stock parts for certain models but this location has everything I needed so far, I guess until they finish statistical analysis from the 1st year. I usually park on the Dollar side because it has a traffic light to 99th Street, making it easy to get in&out across Pacific Av and away from urban decay. On another subject, it's sad to see Yelp going myspace :-( It's hard to justify spending an hour trying to log in through endless picture puzzles. I'm gonna miss this website.

Small wait for help, but great service from Robert the store manager!!…read moreOrdered a part then had to cancel it as we ordered the wrong tread size, my fault not Roberts !! Good size store, first time customer for this store, usually use the Canyon Rd location.

Where do I start. I feel so discouraged and underappreciated. I own a business and I use Auto Plus…read morefor a lot of the parts that I use in my business. I called up the Lakewood location. Manager Rob got on the phone and told me that they would have to special order my part. He told me I would do better by not using them in going on RockAuto to get my parts. Way to keep a customer Rob. Next time just go to extra mile and make it happen. Just my suggestion. I stayed on hold forever. You are not good for the company. And if you looked at my profile I rarely give one Stars but Rob you deserve this one.

Breanne I believe she's the store service manager very knowledgeable and extremely friendly and…read morehelpful. Had a small issue she took the time trouble shoot find it in the computer and get me taking care of. Employees like her are the back bone of any great company and corporation hopefully she grows in the company, and continues to provide excellent service!!!!

I just called and spoke to a very rude person who presented herself as the head boss when I asked…read moreto speak to a gentleman who is over several stores. She said she is the manager but learned that she's only the "closing" manager. She interrupted me several times; hung up while I had the other store on the line that was trying to help me. She was rude and very unprofessional. She told me she had nothing on hold for me or for pick up when in fact I did because I paid $119 cash. I heard nightmares about this store even from other AutoZone staff from different stores. If she's a member of management, that needs to re-evaluatd & she needs customer service training and needs to be a lot more polished.

Elliot G., the sales manager, was absolutely superb. His level of customer service felt like VIP…read moreconcierge treatment--on par with Walt Disney World. He was incredibly patient and explained everything as a true subject-matter expert, helping me fully understand the details without ever making me feel uncomfortable or uninformed. As a woman who doesn't know much about cars, I genuinely appreciated how respectful, clear, and empowering he was throughout the entire process.

If I could give them zero. It would be negative 100…read more This auto one employs the most sketchy individuals. Seriously. It's also not well kept, cleaned, and smells like homeless people. I purchased oil from this location and while I walked out, I beeped. I turned back around IMMEDIATELY! Because I don't need to get accused of ANYTHING! When I came back in the store, the cashier that rang me up, told me not to worry about it. So I put the oil in my car in the parking lot, noticed I needed more so I went back inside. As I walked in, I beeped. Mind you, I had on sweats, a sweater, and my wallet IN MY HAND VISIBLE! I go grab the oil and start walking to the front, I see an employee fast walking towards me and then she tells me I have to leave the store I said why she said "Because you're beeping and we don't know why"....that was the dumbest sh*t I ever heard! lol!! "You're beeping and we don't know why" so you kick me out of the store? Even though you're watching my every move. I'm not walking around the store. I go straight to what I need and check out. But they were so discriminatory that they just kicked me out! I was beeping because my very expensive wallet that came with the certificate of authenticity inside, also had one of those little thin plastic alarms inside. Which was what made me beep. But they didn't care, I was a black woman beeping, that's all that mattered....lol and that's why those employees will forever work at places like auto zone and arco.