poor customer service took a long time to correct a delivery and return situation. I hope this…read moreproblem will be corrected at all of the stores! 1

Selection is close to nothing sales help is not the best it's a shame that it used to be a good…read moreplace to shop

I tried calling Rebecca, left a message and have not heard back. I want to ask her why they no…read morelonger sell that furniture that I bought, why did they sell me a useless warranty and why I am still paying for furniture with this much wear and tear in 1 year? Their quality has definitely gone down and the service is no better.

Furniture came with an attempt to hide a defect in the finish with spray paint. Then they lied and…read morepushed the issue onto someone else so I had to sit on the phone for hours getting no answers to how this gets resolved. Do not waste your time or money with this cooked company. Judy is the worst of the group. They exchanged it with another dresser with spray paint on it again. Marge made nothing but excuses on the phone that the warehouse has bad lighting... as if that makes anything better instead of working to solve the problem. Crooked business run by crooked individuals Marty should be disappointed. Rebecca's response is fake garbage - I already sat on the phone for 6+ hours over the past few days with Marge, Judy, Hadita, Brian, Anna, Dee, Nick, George and more from all different departments without anyone able to help or solve the issue. This seems like an every day thing for Darvin. Trash company run by trash people.

Ok. FIVE STARS ONLY BECAUSE OF CEASAR…read more I absolutely hate Ashley Furniture. 5 years ago I had the worst experience with them regarding my bedroom furniture. But I did order out of the Joliet store. I got a $500 credit if I never called for any kind of repair to be done. And that was for 5 years. So my fiance and I decided to get a storage trunk and two bar stools using that $500 credit. Went back to Joliet and had a terrible experience there. The sales rep for the name was Omar. I recommend everyone to avoid that place. So we decided to try the Orland Park store. I was determined to use that $500 credit. We met Caesar and unlike Omar, he gave us his number and I was actually able to talk to him where Omar gave us his number and never returned or even answer his phone. People if you do decide to go Ashley Furniture, only deal with Caesar. It was Flawless and I did not have any problems. And it's hard for me to say that because I absolutely hate Ashley Furniture.

Bought a big sectional from Ashley Furniture a year ago. My son told me he would not buy from…read moreAshley's because their Furniture breaks down quickly didn't believe him until it did happen the sectional where people sat broke down within a year. They're not going to stand behind their product. Won't shop there again

We met with Jed from Envy in March, 2025. He was prompt and we had a good back and forth about the…read moreproject. A complete remodel of a bathroom that had last been updated in the 1960s. He provided a detailed quote that was in line with the price other companies provided. We went with another company for two reasons. 1. We wanted to work with a company that provided assistance with choosing finishes. Envy had no such person. 2. The sales rep from the company that we ultimately went with really looked at the job. We got the impression that he was really, really looking at OUR bathroom remodel. He asked questions and brought up issues that no other sales rep brought up.

3 years ago this company turned a 2 week bathroom remodel into a 3 month disaster. Now, 3 years…read morelater, the $600 medicine cabinet fell off the wall and damaged the $300 faucet and $250 vanity top Out short list: Wrong shower door received and installed - received a discount but still bang my head on the short door Carpet burned by careless use of drying lamp Tiles not cleaned properly after installation Corner shelves in shower not level Medicine cabinet mounted to drywall - no drywall anchor, no stud attachment This company's work quality was a complete failure and over priced.

Michael was the best salesman I have ever dealt with. He was funny and knowledgeable with each…read moreproduct. He made our experience at mattress firm super easy to find exactly what we wanted and to match the price point we were interested in staying around. If I could rate 6 stars I would strictly for the service.

We went in as family my wife and bouncy daughter, we received great service…read more I shopped online with discounts and found a great price, to know what I should expect in store. Tom K. beat my online price and really went the extra mile to make us feel like valued customers. I would refer them and especially Tom K. to anyone who needs a good mattress at a reasonable price.

Everything can improve. Furniture is cheaply made, shows up damaged, and the "real leather" couch I…read morepurchased for $1000 only lasted 2 years. What a joke.

Hello, I recently…read morebought a nine piece comforter set that only came with 8 pieces. I went back to VCF and dealt with a beautiful sales lady named Beata. She was t the Mgr. , who wasnt there, but I never ever couldn't tell!! She took the bull by the horns and rest assume me that she woukd get to the root of the matter. I just knew that I was about to be on a goose chase for this last pillow that I didn't receive! HOWEVER, Beata made a liar out of me and stayed on the manufacturer and followed up and followed through!! I was so impressed that I had to write this review because I had my pillow in hands in under two weeks time!! She is phenomenal!! Kudos to you and very sure to ask for her if you shop at this location!!

I was having issues trying to order online. Decided to stop at the Bath and Body in Countryside on…read moreJoliet road. Staff was helpful and they had everything I was looking for.

Very nice store with plenty of nice products Helpful staff,…read morepleasant place to shop Many items have a sample item to try before you buy

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

Appliance shopping is almost as painful as car shopping. And I dislike both…read more I've purchased almost every appliance and tv in my house from Abt. I've been in my house long enough to replace the appliances I bought previously. Since most places that used to sell appliances no longer exist, I feel Abt is the lesser of the evils, better selection and employee knowledge than the big box stores. I don't usual have a positive shopping experience at Abt. I'm mostly ignored and always have to ask someone to help me. I only go to Abt when I need to purchase something so it's ridiculous no one approaches me. Luckily my most recent visit was a positive one. I had to buy a new dryer and didn't know which one to buy. Rodolfo Alvarez was the sales rep that APPROACHED me. Rodolfo was kind and a great listener, I told him what was important to me and he showed me my options. He helped me settle on a LG dryer that I wasn't expecting to choose, but based on what was important to me, fit my requirements the best. Another couple was listening in and based on what he said, I think they decided to go with the same one. I felt bad he couldn't help us both since he should have gotten credit for the other sale as well. I told Rodolfo next time I need something at Abt, I'm calling him. Five stars for Rodolfo! I knocked off a star due to all of my previous unpleasant experiences at Abt.

After raising my concerns, The RoomPlace worked quickly and diligently to resolve my issues. Their…read moreHome Delivery Manager was responsive and professional, and offered a generous, fair resolution that addressed my concerns. I remain pleased with the in-store service I received, appreciate their efforts to resolve this matter, and am satisfied with the outcome.

Lazy movers and horrible customer service I ordered a couch…read morefrom here and they originally told me it wasn't going to be here till January and ended up getting here a month early and I was happy and THREW OUT MY OLD COUCH, thinking I was going to get a new one the next morning, JUST TO FIND OUT THAT THE MOVERS DIDNT EVEN TRY TO MAKE MY NEW COUCH FIT INSIDE MY HOUSE. They said it was too small of an entrance but yet they tried the smallest side entrance!!! The movers were making excuses for every OTHER possible entrance including the front main door that they didn't even try! called customer service to talk about it and THE LADY WAS EVEN MORE RUDE and not helpful when I was asking questions about what to do, she just was so annoyed by me apparently. TERRIBLE. Hire better movers that don't make excuses and more understanding customer service reps.

I was dreading going mattress shopping because the sales associates can be pushy but Burt helped my…read morehusband and I and it was a very pleasant shopping experience. We got a wonderful king size mattress at a great price, Burt included 2 free hybrid cooling pillows and a great deal on a king size mattress protector. We were able to finance for 72 months, interest free. Comfort guarantee, 120 days. Couldn't have had a better experience. Go see Burt if you want to get it don't without hassle.

My husband and I were in need of a new mattress; so as the wonderful wife that I am, I started the…read moresearch for a mattress we would both be comfortable with at a DECENT price. Initially I started out at Sears, then Macys, then Bedding Experts. After leaving Bedding Experts mildly disappointed and ready to call it a day I noticed Discount Mattress in the same shopping plaza. Needles to say I did not need to continue shopping around. Brian (The store manager) was sooo helpful WITHOUT being pushy. I can not remember the last time I encountered a sale's associate that was more concerned about what I wanted instead of "what he could sell me". After I picked the mattress I thought would be the most comfortable as well as having a good potential for longevity I called my husband to come up and confirm the purchase to ensure that we would both be happy with it. Brian gave us an AMAZING deal on a hybrid gel/memory foam and coil mattress. It is amazing. I love the fact that it has the comfort and contouring of a gel/memory foam mattress and the bounce of an innerspring. I was so pleased with our purchase that I told me family about it which resulted in my brother-in-law purchasing the exact same mattress. He was going to purchase a mattress for $2300 and he spent much less than what he was expecting to for a mattress he loves! All in all, Brian (if you read this) the Sanfratello family will be life-time customers.