February 9,2026 ordered 30 piece and loaded fries for pick up. Brought food home and noticed I was short 10 wings and fries. Called and requested refund d/t did not currently have a way to come back. Told that difference would be refunded to payment used at time of transaction . Four calls and 18 days later still not refunded. Keep getting runaround and in this economy I need all my money! read more

No matter what time of day or how busy it is, this staff has mastered the ability to maintain positive customer experience, service, clean front area and amazing quality of food. A lot of people complain about high volumes of orders, slower front counter service but this is only when there are heavy promotional events going on and a flood of online and in-person orders come in at once. This Wingstop doesn't shut down when this happens--they come to life and not only produce ACCURATE, well prepared food, but they don't lose their cool even when angry or impatient customers give them a hard time and leave false bad reviews about them. These young men and women could teach this entire area a lesson on customer service and priority of quality and consistency, because as far as I have seen frequenting this location as well as other fast food places in the area along with my wife, other places are far LESS BUSY than this place is and they don't do as half as good a job as Wingstop on 278. Keep it up, everyone and don't let anyone knock you young men and women down! read more

They don't answer the phone at any time of the day I've tried for 15 to 20 minutes several times a day

Bad service did an order through door dash fries not done ordered mushrooms and got fries tried calling plenty of times no answer

I am a regular customer at Covington, GA Wingstop. The staff is always kind and professional. Never a disappointment, kerp up the Amazing work! D'Kiera Toneyah read more

What a absolute joke. Tried ordering online but wouldn't let you order boneless only classic. So we decided to call the place & the lady on the phone was rude! She wasn't excepting call in orders or walk ins. When I explained we tried to order online and the issue we were having she just said I'm the only one here and oh well. Crappy customer service no doubt! Would for sure pass this place up next time we want wings. Highly recommend any place else due to the customer service! read more

Wingstop - Entrance - Chicken Wings Near Me - Covington, Georgia

This is a very busy location and seemed a bit understaffed. That said, Eric, who was working at the front counter was amazing! He was able to make sure all of our orders were correct and correct any issues. He went above and beyond to make sure all of the customers in the store were taken care of properly. The food was well prepared and served hot. We enjoyed our meal here. read more

Worst wingstop I've ever been too. 10 minute wait on hold before I could order and when I got there they had no customers. I ordered the wings extra crispy. Asked them to cook them 5 minutes longer than normal. When I got down the road and opened them, they were so soggy I couldn't eat them. I do not recommend this place read more

Whole place needs new staff and get rid of every body working there ! Always a 1 hour wait and only one person behind the counter and the food be hella salty and completely not worth the buck and time read more

I was excited about a wingstop opening in the neighborhood. I don't feel that way anymore. The food took an hour to get to us and we wound up not being able to eat it. I did eat 4 unseasoned wings and that was a huge mistake. The chicken made me very sick. I didn't even bother with the mango habanero because they actually looked undercooked. The French fries were burnt and cold. The fried corn tasted like old oil. I want my $30.00 back. I will not be going back there. read more

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I got wings. They were delicious. I got fried okra one time and French fried the next time. Service was fast and the people working there were very nice. I will return. read more

This location is the worst . It's never clean and they are very unprofessional. I placed a large order and I notice that it was incorrect and ask to speck to the manager. The cashier told them that I ordered what was on the ticket which was a lie. Instead of listening to my side she made a decision to delete my order and have me wait 3 days for it to return to my account . I will never go to this location again . They spent more time in the back and playing in the kitchen . read more

Horrible attitude from the girl at the front taking orders. She was rude to everyone that came in.

Absolutely best wings around! Friendly staff. Never have been disappointed with any of the flavors. Great fries! Dips and sticks are great too. The best! read more

I have been to this location 3 times since it's opened and each time it's becomes less desirable. They are definitely not following CDC guidelines or common foodservice practices. Some have on mask, some do not. The cashiers are sticking their fingers inside customers cups when they are passing the cups to them Customer service is the waste. No greeting or thank you by the cashiers. They make it obvious they don't want to be there, it shows in their demeanor. For a new restaurant, you would expect great customer service, great Energy and more. This would be a last resort food spot for me read more

Granted, my previous visit to their Conyers location wasn't a positive one as the so-called Atomic Wings were a complete sham. So I thought I'd give Covington's location a try. Lets just say there's something to be said for consistency. Now Covington did add an unexpected twist ... a half cooked wing masquerading as one of my "stone cold" Fries (see Red arrow). read more

Wingstop - two baskets of chicken wings and a cup of coffee - Chicken Wings Near Me - Covington, Georgia

I love this place a friend Richard. That I work with told him to get me some honey mustard sauce. He got me they call it the Georgia gold. Then the chicken tenders were covered with that nice Georgia gold. Recommend anybody to try it. Thank you Richard read more

Owner voided my order after I asked how long. Please look at what time I ordered ( in store on a Monday evening) and what time she voided the order. This place is trash and I had high hopes given it was black owned. It won't lay with service like this. Her attitude is horrible! I don't want nothing for free I just wanted what I paid for and what they said would take 25 min to make. They're frying chicken not a whale. read more

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This is our first time ordering from this Wingstop. I used the app to place the order and when I arrived everything was ready to go! We ordered a 30 piece with half Original Hot flavor and half Garlic Lemon. We also ordered the corn and some rolls. I was kindly greeted and assisted right away. The order was correct and all items were well prepared. Happy that they are generous with the celery and ranch. We look forward to eating in the dining room when it opens. Great job!!!! Welcome to Covington. read more

Wow - what an experience. No air conditioning. Water pouring through the ceiling. I almost lost a shoe on the sticky floor. No ice in the drink machine. We had to wait for service at the walk up counter. It is definitely a one and done. Beware. I did not look at the health score, but it cannot be good. read more

Visited the Covington Store on Hwy 142. Ordered lemon peppered wings (dry). The wings were tiny with very little meat, and I have to reiterate, very little meat on the bones. The store manager (Essence) said that refunds were not possible not even a partial refund because they receive complaints about the almost bare-boned wings and the same customers still come back for more. We will NOT be returning. I would not recommend this place to anybody. Since they're still in business, I guess people do come back so they don't care about the quality of those wings. read more

The customer services was okay but communication can be better and to my surprise I was 5 wings short. My kid was upset that there order wasn't correct. read more

They finally got thighs and they are amazing order through doordash and look up thighstop wont be dissapointed.

the WORST customer service i've ever received. I hate when fast food staff take their hate of their job out on customers. the cashier (stocky, green haired woman) was needlessly rude and honestly ruined my night; i won't ever be returning to this location. read more

Liars. I placed my order over the phone and was told that it will be ready for pick-up. I get to the restaurant and the manager says that they did not take any order over the phone in a rude nice nasty way and made a feeble attempt to find my order. It's clear the customer service is not her priority. Horrible customer service read more

If I could give them a zero I would! My fiancé and I went in to place an order and was greeted with an attitude. The girl was very snarky and sarcastic. When I changed my order from 2 6 pc combos to 2 8 pc (more money!!) she continued to make faces as if I was bothering her or annoying her. I previously got a drink from this place and found that ice had some type of mold floating so I explained that and requested a bottle drink. My fiancé and I were talking about another location and she asked what he said very rudely (as if to say we were talking about this location) and when he explained (which honestly was none of her business) she said "so what!" and shrugged her shoulders. My fiancé no longer wanted to spend money there but I had ordered my son's food. I requested a refund and explained that I did not like her customer service and she began to raise her voice and use profane language with me! I will never go back! She would not even give me proof that my refund was processed. I had to ask for a receipt! As we walking out she was still yelling asking us why we ever came back and telling us we shouldn't run out mouths. The worst ever! The younger people that work there are very nice and I've never had a problem besides the ice before. They were always courteous and displayed good customer service. My ticket said that this girl's name was R'mani and on the card that was on the counter it says that is the name of the General Manager. I'm not sure who she is but I couldn't even get a word in to even ask. Needless to say, I won't be giving them anymore or my money. read more