Last night I was interacting with an employee name Carlos, the best customer service I have had in a while from wingstop. The food was fresh and hot. It was well season and just right. Carlos had a good attitude and he was immediately ready to help me when I walk in store. I have been to this wingstop years ago and I didnt have good service coming back this time it was awesome. Store was clean good attitudes definitely going back. Thanks Carlos for the service. read more

I've never had a more confusing and frustrating experience at a Wingstop. We walked in expecting to place a simple order, only to be told the registers were closed and that we could ONLY order online. Since when does a walk-in restaurant not allow you to order in person? That alone made zero sense. When we tried to ask why, the employee couldn't even clearly answer the question--just kept repeating "online only." So what exactly is someone supposed to do if they don't have a phone, or can't access the app? Just... not eat? It's a ridiculous system and clearly not thought through. To make things even more uncomfortable, a couple of people--I am assuming that they were the owners--walked in out of uniform and went straight behind the counter. It honestly looked like random people walking into the kitchen, which is not exactly reassuring as a customer. Then suddenly, the registers were back open... so what was the issue to begin with? Were they just on a break? The whole situation felt disorganized, unprofessional, and poorly managed. Definitely not the kind of experience you expect when grabbing a quick meal. read more

Due to time constraints, I usually only write reviews if I'm overly impressed or totally disappointed and/or feel ripped off! Today, it was the latter. We ordered the 50 wing pack for $99 and after picking up and arriving home, discovered fries were missing, which I was craving, and this wasn't the first time the order prepared was missing something. All 4 flavors of wings were watered down, barely the usual signature delicious Wingstop taste. Their ranch dip was my favorite but not anymore, watered down too. We've been a loyal customer for years but unfortunately, we're not returning. If they continue on this trajectory, this location will struggle. They should not take their customers for granted. The Wingstop near Loehmann's in San Ramon closed years ago and they were better than this location! read more

This Wing Stop is terrible, it smells like bleach when you walk in. The wings are pre cooked and sitting in baskets ready to be put in the fryer for who knows how long they been sitting there. It takes 16-18 minutes to cook fresh wings so why not just do that? I'm sure most will be ok with fresh wings that are freshly cooked, stop being lazy! read more

This was a completely disappointment. I ordered a 20 piece, but then wings were undercooked. Then when I called I was told that they were in fact cooked "perfectly" because all of the current staff members were managers. I held on to the order all day and returned later that night to request a refund. Wingstop is no longer my wing stop. read more

Wings and food very good. Lots of tasty sauces to choose from. Just not happy with the pricing for a carry out place. $15 for ten wings is a lot. Whatever happened to the $0.50 wing deals? read more

I WORKED HERE, absolutely horrible, not sanitary AT ALL, workers are constantly TALKING BAD ABOUT CUSTOMERS, in Spanish so they don't know, step the game up Wingstop, a disappointment to the franchise. Whoever owns this specific Wingstop, you need new workers, horrendous. read more

We ordered on doordash and it was delicious. The wings and fries were awesome and their seasoned cajun corn was so yummy. All delicious

For the price we paid both the wings and the service while trying to pickup our order was horrendous. First issue: The wings were so small and did not have a good portion of meat on them. We paid extra for all Drums and they did not adhere to that request, but we didn't realize that until we got home and opened the boxes. That's the biggest reason why we will NEVER go back to Wingstop. Overpriced for skinny chicken wings and they didn't give us what we paid for. Second issue was with the service. When arriving to pickup our order 3-4 minutes early from the scheduled pickup time, we were treated poorly and told 10 more minutes. Not the end of the world, but they hadn't even started our order yet. I watched as the cook who also appeared to be the manager, found our ticket and then started the order. I said Okay, I will come back in 10. As I come back in to grab our $75 worth of wings, the lady who just watched me interact with the cook/manager asked me for my ID. I said, oh, I left that in the car, I can go grab it. She says to me in the most rude tone I could have expected, next time if you don't have your ID we won't give you your wings. Don't go here, poor service and even worse wings! read more

Ordered the 16-wing combo on a Sunday afternoon, with half-half lemon pepper and garlic Parmesan. The wings were inconsistent, some were moist while others were a bit dry. My favorite flavor is the lemon peppers, good balance in flavors. It was very easy and convenient to order (through app) and pickup. read more

Wingstop - 16-wing combo with Lemon pepper and Garlic Parmesan - Chicken Wings Near Me - San Ramon, California

Never again. Are fries supposed to be burnt? Plus, if you need to go to the bathroom, plain accordingly. My 4 year old needed to per and they would not budge that the gender friendly bathroom was only for employees so my kiddo peed their pants. Thanks a lot! read more

Wingstop - Fries - Chicken Wings Near Me - San Ramon, California

I used to love Wingstop's wings, but I stopped going here because the prices are too high. There are other places I can buy wings without paying an arm and a leg! read more

I order for pick up today. Everything was perfect, wings, fries, service. Thank you. I been to several other wing stops & I have to wait for my food a whole hour, order is wrong ..always something: but at this location it was the opposite read more

What can I say.... they are absolutely lazy and slow. I wonder why these employees even work here.... Is the job that bad? If you hate it so much, maybe get a new job? Idk...I had the easiest order and it took forever. The employees wanted nothing to do with me when I asked a simple question about a side of sauce. I can pay for sauce, don't roll your eyes at me that I'm asking to buy sauce. My last time getting food at Wingstop...guess they have the reputation for a reason and maybe I should have followed other people's advice... read more

Wow this was an awful experience. I ordered a large order of wings, and as I started eating them a funny odor emerged. I paused and then noticed the chicken wing was disintegrating in my hand. As it fell apart the smell got worse and the inside was dark and foul. I felt so disgusted I didn't want to risk eating anymore. I emailed them and they only sent me a $10 gift card, my order was $28 and I had to throw it all out. Disappointing they wouldn't refund me since the food was inedible. Save yourself and don't go here. read more

Wingstop - Rotten bone with foul smell - Chicken Wings Near Me - San Ramon, California

Horrible customer service and the cheese fries had barely any cheese and the food quality was sub par .This was such a horrible experience will not recommend this place . read more

I specifically skipped the Pleasanton Wingstop because they don't listen to "well done" orders to drive to San Ramon to order my wings "well done" in person. I order them and it even says "well done" on the receipt. My buddies order who did not order well done and my order are done at the same time. Wings are soggy. I don't understand the inconsistency in Wingstop's wings. You don't get this with BWW or starbird. You can see how important the wings being well done is to me after my last review and it's not asking a lot. If im paying $25 for wings, And I want them well done, Throw them in the fryer for 2 or 3 more minutes. If this is my franchise or I'm the manager, I'm fixing this right away, the easiest fix you can think of. Please get it together Wingstop. read more

It has been over a year I cannot enjoy Wingstop because they are highly rude to customers. If I am paying for food, I deserve a receipt but the female running cash register & managing orders refused my receipt. I asked to speak to manager and she just left ignoring me and said I did not need to talk to any manager. This same female was rude to the customer after me as well. Worst place, I am not patronizing a business to be treated rudely read more

Here's a review for the only Wingstop location I've been to that holds the honor of gatekeeping their bathroom when it appears obviously designed for public use. I haven't even got my food yet but this location is garbage. Restaurant is dirty, and my son had to wedge a napkin under the leg of their bistro table to make it level. When he went inside to use the restroom to wash his hands he noticed that to the right of the obvious restroom sign on the door and below the handicap accessible sign was a smaller sign that reads 'employees only' and so he walked back out feeling confused. Incredulous, I walked in to ask whether he could use the restroom and the employee said it was for employees only. After I explained that my son needed to wash his hands after having to manage their dysfunctional table, she agreed to let him use it. Nonetheless I just can't wrap my mind around the absurdity to display public facing signage for a restroom that customers can't use, especially when Wingstop is a notoriously messy dining experience, and when their only offering to clean your hands is their trademark roll of brown paper pretending to be useful. It feels downright antagonistic. Out of principle I'll never come back to the San Ramon location, which is too bad because we love Wingstop! PS: in spite of the how dirty their kitchen looked, my son said their bathroom was spotless! Also, their fries were burnt. read more

Wingstop - Chicken Wings Near Me - San Ramon, California

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the worker at the front, pretty rude. first she asked "how can i help you?" then we start to order and IMMEDIATELY gets cut off and says "your name...?" she was also talking on the phone while taking our order. according to other reviews this is just something that seems normal for her. someone came in, assuming a store manager or someone like that comes in and she takes out her airpod and switches up the attitude completely for the next customers. even asking the next couple of guests to fill out a survey for her which she didn't do with us. fist time having a bad experience at this one. but the lady at the front was extremely disappointing, rude, and needs better training. read more

I've always liked Wingstop. My husband loves Wingstop. Actually, he loves chicken wings so that's probably why he loves it so much. The male supervisors here are always friendly. The women employees and owner's wife (?) definitely are not. If it wasn't for the male supervisors; I probably would not patronize this location. On my last visit, Omar was very nice and although it always seems to take 30 minutes for my order; he would update me on the status. When they first opened; they shorted me wings twice. It was disappointing; but, they made it right. Customer service is very important to me so I'll continue to get our wings from here. read more

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The employees at this location are rude. They clearly are unhappy with their job and take it out on the customers.

I have gone to this wing stop location several times and each time, the workers are rude and do not greet customers very well. A nice "how can I help you?" Is not that hard. read more

I haven't been to Wingstop for years because I'd prefer to not eat chicken wings if they're not organic. I found out today that Wingstop has chicken thigh pieces which I am OK with eating. We ordered a to go order of boneless chicken thigh pieces in the lemon pepper flavor which is one of my favorites and since it's been a long time I just want to eat something that I remember I liked. Also I ordered French fries. My boyfriend ordered traditional chicken wings with Korean barbecue flavor and Buffalo wings flavors. We took the food home to enjoy. Although the french fries look burnt, they were not crispy but they taste burnt. The lemon pepper chicken thigh best taste like chicharrones that don't have enough flavor Unless the flavor that you like is just the fried part. I will not order this again. My boyfriend said that his wings were all right. read more

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This is the MOST expensive Wing Stop i have ever ate at, and that was for a pickup. It was more than what I pay on Door Dash at other locations. 7 people waiting for food (plus me). The woman behind the counter is more interested in joking with the 2 guys in back (that seem to be new)...and she's SLOW! And this is what we get for Newsom's $20 an hour!?!? WTF?? read more

My experience was less than great, and the food wasn't as good as past Wingstop locations. I've been contacted by the owner, and he listened to my concerns, and said he hopes to improve things. Hope he does, it would be nice to have one locally, IF the food quality improves. read more

Wingstop - Drowned Spicy Korean wings, cold, burnt, waaaay over salted fries. Garlic Parmesan wings were good.... oh and no root beer? - Chicken Wings Near Me - San Ramon, California

Best wings hands down! amazing flavors like Mango Habanero, Lemon Pepper and their new Hot Honey are my favorite... the staff here is always friendly and welcoming ...great experience all around! read more

The reviews here are so low. I didn't have that experience. I ordered takeout and the young lady who helped me was courteous and professional. The food all turned out just as we ordered it. read more

The waiting area is filthy, the floors are sticky and although the employees try, the food is often not ready when it's supposed to be. There's a single table tucked in the corner where you can sit and watch staff members repeatedly tell a cramped room of frustrated patrons that their orders aren't ready yet and that the restroom is for employees only. This is a hit or miss, poorly-managed franchise. But hey, at least there's a cool wooden propeller bolted to the wall! read more

That 20 for 20 is amazing deal the lady's offer it to me when I was gonna only purchase a 10pc for almost the same price 10/10 customer service read more

The chicken was horrible as well as the manager who assisted me! This was the second time that my wings were not prepared how I wanted them. When I gave the order the cashier agreed and i believed! But when I got my wings home and opened up my container....i was appalled! They lied! The wings looked like someone highlighted them with a yellow highlighter, and they called that lemon pepper! When I asked for the wings to be replaced, the manager told me they had no more wings for my order! Yet they advertise open until midnight! Maybe the manager had ate all the wings! She was very rude and a liar! Like I told her and I am now warning others do not patronize this wingstop! They don't know how to be honest and will lie to get you to get you to buy their lackluster food! Only gave them one star! Because I had too! ‍ read more

There I was, walking in to pick up my online order when I swore my eyes were deceiving me. There, huddled up in the back were 3 Wingstop employees without shoes and without socks. That is right: barefoot. I had no idea what to make of it, and it took a few days to register. I have since sworn not to return to Wingstop in San Ramon. In a word? Despicable. read more

I should have read the reviews before I wasted my time coming here. Unfortunately, I'm used to bad service these days but this was another level of terrible. I stood in line just to be barked at by the heavy set lady behind the counter "online orders only we aren't taking walk in right now". Her tone right off the bat was so disrespectful and rude I stood there in shock for a second as to wtf just happened. After looking around at other stunned customers I just walked out. This Wing Stop deserves to be replaced by a worthy business that respects and values its customers. Currently it's just a waste of retail space. read more

Wingstop - Thumbs down to this POS business - Chicken Wings Near Me - San Ramon, California

Not even worth one star. The Front staff name Maria was very rude. When I was looking at the menu to decide what I want, she bluntly asked you ready? As if she was tired of waiting for 30sec, and immediately said your order will take 20min! Even before she took my order or anything! Then I remembered this front person Maria was rude last time I was there couple months ago. So I stated that she was very rude and she denied, I asked for manager that i will file complaints and she said she was the manager, all complaints go to her anyways! Nasty attitude and terrible management of the restaurant! read more

I usually love Wingstop, but this location was disappointing. Fries were undercooked (they're usually browned, these were white), and the wings were dry and under-sauced. (The only reason it gets 2 stars is that for once they made the order on time lol). Would drive farther to a different location. read more

Quick lunch for work... I ordered ahead and went to pick it up. Such an easy process my food was cooked to PERFECTION ! the staff was very sweet, professional and punctual. read more

Wingstop - Chicken Wings Near Me - San Ramon, California

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Literally the worst wingstop location I have ever been to in my life. They had friends hanging out in the kitchen that werent employees and they were all joking with each other. I called 3 times before to make an order and no one answered and when i get there they tell me to wait. I asked for a cup of water and she said I have to buy a soda. I waited for 5 min so she can take my order and I lost patience and just left. Horrible service, didn't look clean in the kitchen, and I dont think non employees should be hanging out in the kitchen. read more

Service is terrible. The workers are more interested in gossiping rather than assisting customers. Two heavy set Latina women engaging in a full blown conversation while I just stood there waiting for help. Finally one comes over and asks if I was picking up. I say hello how are you because I still wasn't greeted. She repeated loudly "are you picking up" just rude. Claims her name is Maria. Not sure if it's true. read more

Wow, why have I never been to a Wingstop?! 1. Hooters are closing everywhere, including nearby Dublin. 2. I hate Buffalo Wild Wings. Perfect wings =========== I ordered a 10 piece combo (drink plus fries) with 2 flavors of wings: Hickory Smoked BBQ, and Lemon-Pepper, and paid extra for all drumettes. The wings were excellent and fully cooked (I have an issue with undercooked chicken, and who doesn't). Minus a star =========== 1. Well, no fries. That's all wingstop's fault. 2.. Issue with my Doordash order when I selected all, and submit, it just processed...not telling me all the details and surcharges for the order. 3. I paid $32 for 10 wings...way too much. read more

The wings were tasty, but the service wasn't great. The orders just tend to take a while.