My gas furnace was working intermittently. Robert came to diagnose the problem. He was unable to…read moredetermine the cause, but explained that I needed a new inducer motor. He quoted a price of $1700 to replace it and also suggested that I may want to replace the entire furnace instead, for $9000+. In fact, another HVAC company came and found that there was water in the inducer motor. He blew out the pipes leading to it and emptied the water out of the inducer motor. No need to replace the inducer motor and certainly no need to replace entire furnace. Tom either did not know what he was doing or was not honest about the problem. Please beware!

STAY FAR AWAY FROM THIS COMPANY!!…read more I am a small business owner who works with oils and Shea Butters, so having good air conditioning to keep them from melting is super important. Last year we went by the reviews we had read, which seemed good, and hired A All to fix our commercial AC. Tyler told me that the internal blower motor had broken and it cost $1800 to fix. It was a 98-degree week so I said yes, and had it fixed. The reason I bring this up now is that I think I was ripped off last year. This is why I believe this to be true: Our AC relay was tripped because the fire marshall was here at our building, which is commercial and residential, and had to shut things off before his tests. I called A All and they said it could only be fixed manually so they came, spent 5 minutes, and charged me $398. That was 2 weeks ago. Bad enough. The next day the AC went off again, and when A All came back, they said that the relay switch was burning out, and although they bypassed it we needed a new one and they would order it. Then this past Saturday the AC would not kick on for 2 hours and we had a call in. It went back on so we cancelled the call. Then Monday AM, there was no air conditioning. I put a call in and 4 hours later no one had shown up yet. I called back and I was told that one of the vans had broken and the other guy had an emergency so the tech was going to come on Tues morning. Seriously, we felt like we were shoved to the side. Robert shows up on Tues. morning and tells us that the AC compressor is shot and we need a new one. We didn't even ask if we still needed a new switch. We told them to get us an estimate. We had not heard a word by Wednesday afternoon which I found strange. Meanwhile, we called 2 other HVAC companies to come give estimates for a Last year we went by the reviews we had read, which seemed good, and hired A All to fix our commercial AC. Tyler told me that the internal blower motor had broken and it cost $1800 to fix. It was a 98-degree week so I said yes, and had it fixed. The reason I bring this up now is that I think I was ripped off last year. This is why I believe this to be true: Our AC relay was tripped because the fire marshall was here at our building, which is commercial and residential, and had to shut things off before his tests. I called A All and they said it could only be fixed manually so they came, spent 5 minutes, and charged me $398. That was 2 weeks ago. Bad enough. The next day the AC went off again, and when A All came back, they said that the relay switch was burning out, and although they bypassed it we needed a new one and they would order it. Then this past Saturday the AC would not kick on for 2 hours and we had a call in. It went back on so we cancelled the call. Then Monday AM, there was no air conditioning. I put a call in and 4 hours later no one had shown up yet. I called back and I was told that one of the vans had broken and the other guy had an emergency so the tech was going to come on Tues morning. Seriously, we felt like we were shoved to the side. Robert shows up on Tues. morning and tells us that the AC compressor is shot and we need a new one. We didn't even ask if we still needed a new switch. We told them to get us an estimate. We had not heard a word by Wednesday afternoon which I found strange. Meanwhile, we called 2 other HVAC companies to come give estimates for a new compressor. I figured it would be thousands so I had to get more than one. When the first company told me that I did not need a new compressor, I was shocked and thought that maybe he didn't catch the problem. So I let the other company show up as well. He confirmed what the other guy said, but went further to tell us that the unit looked sabotaged. That was his word, not ours. The air filters had been removed and the strapping on the installation had been removed so that the piece would be sucked up against the unit and most likely burn the entire thing out. We were livid needless to say. He then told us that it is unfortunately a common thing, especially when it involves a commercial unit where the tenant (me) most likely is not going up on the roof to inspect. He fixed what had been broken and charged me $369.33! Before I let A All know what I had been told, let alone that it had been fixed, I called to get the estimated price for the new unit. I had to wait an hour and that I would get a callback with the price. No call. So I called back and waited to speak with Tyler. Neither he nor Robert would get on the phone after the assistant told me the price. She said it was going to be $4800 for a new compressor, labor, and installation. So knowing that the compressor is perfectly fine as per 2 other HVAC companies, I now believe they were going to take my money and not even replace the "broken" one. They would have just restrapped, refiltered, and rewired like the other guy and pretended they did a whole new one. STAY AWAY FROM THIS RIPOFF!!

Tom came recommended when we were having A/C issues. They arrived and reviewed our situation,…read morestating that all was good. I noticed that they also did heating and asked if they would take on my boiler, best decision I've made. We had a major issue the next season and Tom took care of it. Very happy!

Tom and TJ replaced my 15 year old gas hot water heater today. It wasn't dead but much nicer to…read moredeal with when it's not an emergency. Trac responded quickly with a very reasonable quote. A few days later my heater was replaced with a gleaming new one. They worked fast, clean, professionally and courteously. Everything was included in their fee. I'm a happy guy and would recommend TRAC Heating and Cooling without hesitation!

These people are straight crooks. The moment I asked for an itemized bill so I can have a better…read moreunderstanding of what I am paying for, the tone changed in the conversation. The answer? Uhhh no we don't do that. When I asked why not I was told because we just don't. I called an honest plumber and got the work done for the same price BUT I was given an itemized bill of exactly how much everything costs including the labor. If you like getting taken for a ride, call these people. Not only did I not get an itemized bill but the satisfaction in the guys voice telling me "we don't do that" was enough for me. Good luck If you do use them because you're going to need it

Yes, we use their service. They will responsive. They were professional and they got the job done…read moreand got my unit back up and running. Thank you.

They definitely have issues communicating their services. Almost got charged a lot of money for a…read more30 minute repair. It went from 1,100 to 175 real quick. These people are definitely not worth it. Also, they don't tell you how much their plumbers are charging per hour. 100 percent sus!

Fixed our leak with correct diagnosis. Gave us direct and proper advice and avoided overcharges…read more Would call them again without hesitation.

Mike installed our central air last year professionally,…read moreneatly and fast. Had got other quotes from various large companies that made it sound all complicated. My friend had a company that left behind a dusty mess. I had put down plastic on everything expecting a mess but there was no need, barely a spec of dust left behind. We had a beautifully cool and quiet house last summer. Just had Mike back for the tune up and we look forward to the same cool house again. Cant recommend enough!

It was a pleasure having Mike from M&P come by to evaluate my central a/c…read more He came by the day after my call. He was very professional in evaluation, going step by step throughout my system. Unfortunately my unit is 18 yrs old and needs to be replaced. I will definitely be having Mike do the replacement.

Thank you for helping my mom out today in New Hyde Park area. So timely and great service. We got…read moreto enjoy the cool apartment after all.

service & quality, value was what I got ! thanx guys! happy camper i will be this summer !read more

Yesterday Richie and his crew replaced my central air conditioning system. While I consider myself…read morefairly handy and knowledgeable about mechanical things, I will be the first to admit I know nothing about air conditioning other than the fact it cools my house. Richie put my mind at ease. He explained the pros and cons of different brands and what would work best in my home. He told me to get competing bids and in the end his was the best price. The first thing they brought into my house were drop cloths and the last thing out was a vacuum. His workers were friendly and polite. Compared to the firm that installed my old system which turned out to be thieves and another that I used for repairs which never even responded to give me a quote even after I called again, I had full faith in Richie. I can't recommend him higher. It's a great feeling when you find a service company that you can trust and feel you can rely on when you need service.

Worst crook ever. Do not use this company! Complete ripoff. Charged $461.00 for a half hour service…read morecall just to check out my Central A/C unit. I will be calling the BBB to report . All he did was climb a ladder and stick a temperature gauge in one or two of the vents. Then he told me everything was fine! I guess everyone gets robbed at least once when buying your first home. I learned my lesson. This will never happen to me again. I got his name from a friend. Next time I will only use a business reviewed on Yelp.

The delivery man was unable to access our oil tank due to a build up of snow behind our fence. It…read moredidn't allow him to reach the the oil tank. The temperature was very low and we could have run out of oil if not delivered. We were unable to do it ourselves and the delivery man offered to do it for us. He did this with professionalism and kindness. We are always surprised by the employees of this company and their willingly go beyond what would be expected, especially this young man. Thank you Tragar, for your obvious efforts to hire the best people to represent your organization, it doesn't go unnoticed. Many thanks

Terrible company! There is no emergency service at all!!!! No one even answers their phones!!!…read moreAvoid them!!! Its freezing out today, I pay for service and extra high oil costs to have the security of a full service company!!!! Find another company, tragar is horrible!!! No service at all!