Negative stars. Horrible customer service. Recall on the device that I was never advised on. The device was going on and off for three days. Called customer service three times and it kept hanging up. 5 calls later, I ended up at the store. No other options are available. An hour later, the new device is going to be shipped to me in four days. I am working from home now with no phone. I pay $500 in services with Comcast. Can't upgrade my phone. Filed a complaint with BBB. Update 08/26/20 Xfinity Corporate left me a voice mail due to my BBB complaint. The irony, they are trying to contact me on my cell which is not working and going straight to VM. LOL. Yes, they need to contact me via email to get this resolved because the phone that I am paying them for is not working. Received a call from Kimberly from18449630087 ext 3052564. Called her back advising that my phone is not taking inbound calls. Update 08/26/20 at 11 p.m. Phone arrived. Tried following the instructions to activate but doesn't work. Activation instruction states to go to xfinitymobile.com/activate. I went to URL and logged in. The device that I want to activate is already there. No further instructions are provided. Turned on my phone and it doesn't recognize the network. I reset the network just in case. Turned it off and on multiple times. Tried swapping old with new sim card. Still doesn't work. Trying calling Xfinity using google voice. I guess they consider google voice numbers spam. Can't get through an agent. It advises me to go online. Waiting for 6 hrs for my husband to come so I can use his phone to activate. On hold for 30 mins. Nightmare continues. Hoping they keep the new phones and let me walk away. I don't want anything to do with Xinfity Mobile anymore. Update 08/26/20 11:37 p.m. There is an error to activate the phones because it a different phone. Isn't this the whole reason that we are going through a replacement. I have to call another department in the morning since they are closed to activate my phone. Again, I am not able to call using my phone. I have google voice so their system doesn't take these calls. I called Pier 1 but I need to call Pier 2. I am supposed to call 1888-936-4968. 08/27/20 10:33 a.m. Tried calling the number using google voice but they think its spam so it just advises me to go online. Went on online to see I can get a chat agent or try scheduling a call. Finally, I had to borrow a phone to call customer service. The wait time is 45 mins. 08/27/20 11:15 a.m The system hanged up unexpectedly. Called back and now the wait is 1 hr and 8 mins. back on hold. Also, left 2nd voice mail with the corporate office that reached out to me because of BBB complaint. Again, no resolution so far. No one has contacted me. The phone still not activated. Using a borrowed phone. 08/27/20 11:39 a.m. After multiple attempts got a chat agent. 08/27/20 11:49 a.m. The phone hang up again. Now the chat agent is involving tier 3. God knows how many tiers are involved here. So now totally depended on chat agent. Hopefully, my Xfinity internet doesn't die out. 08/27/20 12:15 p.m. My son's phone is working Mine still has issues. Unable to connect to network. Emergency calls only. 08/27/20 12:50 p.m. Still receiving error that phone is not registered. My phone was unregistered and registered back in. I have swapped the sims about 10 times now. 08/27/20 1:29 p.m. Done a factory reset. recopied the data twice. Still unable to make outbound calls. Still says emergency calls only 08/27/20 1:51 p.m. After factory reset and update. The phone works. Now in the process of returning the mobile devices so I can go to Tmobile. 8/29/20 walked in to the store to return equipment. I was advised by the agent on the phone that I can come in and just drop my equipment and leave. Boy was I wrong. I walked in and the agent couldn't verify my id because my legal middle name was in the first name place. This worse then getting your passport service. They couldn't do my return even though I requested multiple times. I had my passport and driver's license. Just because I was returning the equipment, I got hassled. I never got this issue when I came in to the store the 5 times this year. Wow! You guys seriously need to evaluate your policy and how you treat people. I was advised to contact customer service. Wait an hr and 15 mins to get return label. The worst customer service that I have ever received. Aug 31, 2020 Called customer service to return the phones. They advised me that I still owe 300 per phone even though agent over chat advised me that I won't. See attachment. It's going around in a circle. Also, corporate sent me an email saying they have been trying to reach me even though they have not. The only way to deal with this company is through written communication. Sept 4, 2020 Kimberly from Corporate contacted me. She firstly apologized. Thank you. She is sending me labels for all four phones plus a credit of $90 to my account. read more

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Schedule an appointment beforehand before going here to get assistance. I showed up during late afternoon one day, the guy at the door told me it would be a 30 minute wait period to get inside. So I did some shopping at the nearby Wal Mart for 30 minutes and came back. The guy told me it would be another 30 minutes... I walked around Delta Shores for 30 more minutes, came back and again I had to wait. I waited next to the store so hopefully they wouldn't change it again. 40 minutes passed and I was finally allowed inside. Due to occupancy limit restrictions there were only 2 clerks available for assistance. They get the job done but checking in and maybe making appointments needs work. read more

Don't use Comcast/Xfinity. They keep stealing money from customers. Please look at my photos. The service was canceled on Oct 29. And they charged me $88 on 11/22 for service Oct 31- Nov 30. And the agent I first chatted admitted refund me. I haven't received the refund, instead of I got another bill for Dec. I chatted to an agent about that today. He cheated me the payment was for previous balance even though the bill said service for Oct 31- Nov 30. I ask for double check. Finally he left the chat without any notice. Garbage company at all!!! read more

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Walked in to get a coaxial cable for our internet modem and router. Right when we got inside they were covid conscious, they helped us out immediately, the really tall gentleman was awesome, gave us the coaxial cables and escorted us out. Thank you to the new xfinity store on delta shores!! You guys are awesome! read more

Went into the store to get a phone for my daughter. It looked like they may have been short staffed, but the rep at the front desk advised there would be more staff in about an hour after 12p (no problem). When I came back around 11:40a I was assisted within 10 minutes (given I came back earlier than my appointment time, again no problem) by an associate named Jackie who had a f***ed up attitude right out the gate. The whole transaction she was short with me and very rude for what was supposed to be a very quick and easy sell. I wasn't too upset (even though I know I never gave her a reason to be a butthole to me the whole time) until I got home and noticed she charged the bank card that I had on file for my billing instead of the card that I left out on the kiosk that I use for my Xmas shopping. Xfinity can count their days of having my account with that trash service. No point in taking a customer service position if you can't just be kind to customers during your shift, I promise it ain't that difficult fam read more

The internet service In Sacramento 95829 zip code has been horrible for the last 2-4 months. They were even on the news for what are calling internet. For the month august. It was down 8-12 times is what I thought but the rep that I spoke with said it was too many to count and has been time 3 times already in September. My kids does college classes from home I work for home and I had to call to argue a credit and they offered me a 30$ credit. Absolutely ridiculous. My bill is 280$ per month for service that is unstable. I'm done with xfinity and would advise anyone new looking for cable don't do it. They call me weekly asking my if I want to bring my 6 cell phone line to xfinity cell phone. NEVER. Why do customer have to call to request a bill credit? It should be automatic and the credit is like $7.49 per day there is an outage. I going to post anywhere I can to get the word out to all potential customers. I had to give 1 star to post but there rating should be negative 100 at the best Mandale johnson Mandalejohnson@yahoo.com 9165482373 read more

I would give zero stars if I could. Comcast is out to take everyone's money with ridiculous scams. Below is just one of MANY issues I've had with Comcast. Their fees are always increasing. They could have a "just cause I want to" fee and get away with it. There are so many tv outages so I can't watch anything and they don't compensate by lowering the bill or providing some sort of discount. I get a text message from Comcast saying "thank you for your order of Despicable Me 3 in HD". I DID NOT ORDER ANY MOVIES AND NEVER WOULD. You can seriously get new movies from the local library for FREE or pay $1.50 for a one night rental through RedBox so why would I buy any movies from Comcast. I was watching Netflix when I got the text message about the "purchase". I immediately call Comcast so that they can remove the charges. The representative asks if I have kids that bought the movie. I do not have any children. Then she asks if I accidentally pressed something on my remote to buy the movie. The answer is no I didn't "accidentally" press something on my remote as I was watching Netflix and I'm sure most of you know how Netflix works. Literally impossible for me to buy a movie while watching Netflix. I better not see any charges when I get my bill. read more

It just isn't professional to close an hour early. I might understand if they're understaffed but can you please update your google page to say you close at 6? I even called because I was on my way from work and the gentleman I was transferred to said the branch was open until 7. read more

The store was very clean and the staff was very nice and helpful and was very quick to get us in and out fast. The store is a lot bigger then there older store was. It's worth the little bit more of the drive to the store to get the service we got today. I highly recommend this place for everyone if you haven't been to it yet it's well worth checking out and the staff was very nice and helpful and welcoming. We will definitely be coming back to this location for sure. And they will keep getting us as customers and we will refer people to this store it's well worth it. read more

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I have been trying to have this issue addressed on numerous occasions for almost a year. I pay for Gig Speed internet and have not one time had speeds faster than 250mbps. I am almosy always under 75mbps. This is between 10% and 25% the speeds I am paying for. I have no other choice now than to file an FCC Compliant. read more

On 1/31/18 I stopped into Xfinity Comcast to pickup a DVR/cable box for my new cable service. I've had Xfinity Comcast previously and am happy with the service. I was helped by Retail Sales Consultant Cathy Lee-Brown. She brought me the box, corrected my order as I wanted the recording DVR v the non-recording one, something that wasn't clearly identified or discussed in the phone when I upgraded my internet service to internet and TV. Ms. Lee-Brown was most courteous, professional and most helpful. I was in and out of the store sooner than I expected. My time is valuable and the help I received at this new store location was much better than when I had to go to the store on Bruceville near Calvine Rd. Plus ample parking, plenty of employees and it seems better managed and the store is more conducive to handling many people plus those who have to wait. read more

I came in today to possibly get mobile phone service because I already have there internet at home. Walked in and right away some guy began screening me before I can talk to someone about service phone number name address gave him all this info and then he wanted a photo I.D. I dont see why you need a photo ID to just talk to someone. While I'll this is going on some other guy walked right past me and began talking to a couple of the sales girls, and never once was asked for all this ridiculous questions and a photo ID. So basicly if you dont happen to have a photo ID here you will be refused service unless you can work past the prison guard in the front. read more

As much as I dislike xfinity when calling, going in to this location, everyone is very nice and helpful. Today I worked with Dee and can not thank him enough for how he goes above and beyond for me. He's the best and gets everything I ask without hesitation with a genuine smile on his face. read more

The most absolutely horrible experience that I could never explain on this app... I was lied to told the phone was a promo sent the phone back and they're still trying to charge me for it every month and ruining my credit... do not trust these people because I was supposedly and still am a platinum member that this is how you treat your platinum people how do you treat those that are not platinum? read more

I gave this service center only 3 stars not because of their service or store. The service was quick and friendly, and they actually had me in and out of that store before a mad rush poured through the doors. (try going early in the morning) I went at 9:30AM on a saturday. The reason why I'm giving them a 3 star rate is due to their equipment. I had a dvr/hd box for 4 months and it went out. Then I came here and got their new hd box that they advertise on the commercials, but now my ondemand and my hbo does not work. best solution is to have a tech come out and try and fix it, but thats going to cost $40 on side. So I'm displeased with their equipment, but they're service/features are still better then dish or AT&T in my opinion. read more

Worth 0 Stars!!! I do not recommend mobile service at all. 1. Service is slower that T-mobile, Verizon and Sprint. 2. I signed up for under a promotion and was not credited until 5 months later when I asked a representative the breakdown to my bill. 3. The automated system is difficult and hardly ever gets me to the right department. 4. I decided to switch my phone service after a representative hung up on my face and that's when my experience became a living hell, all while I'm recovering from COVID-19. I requested the information to switch over my service and iPhone to T-Mobile. Every representative I spoke to made my experience worst, and as someone that works in customer service and provides World Class customer service, I was extremely disappointed. I have been hung up on, promised a call back from supervisor and told to go into a store even after expressing my concerns of spreading Covid-19! Once in a store ( 4 times to be exact) I was told to call the customer service line. they refused to release my phone or send me a final bill so that I can send the information over the T-mobile. Each time I asked to speak to a supervisor I was placed on hold just to be hung up on 10 minutes later, I was promised endless callbacks from supervisors that never happened. So imagine being sick, unable to communicate over the phone for our Hr department regarding COVID-19 directions, unable to contact family members regarding food and medicine and stressing over a phone company with no empathy or sense of urgency.I am leading into 2 WEEKS WITH NO RESOLUTION! read more

Located in the fountains across from the mall. Some narrow but plenty of parking. I called the call center before heading over to this store. I was instructed to drop off the box before I would not get charged for. We elected to cancel one tv box because we were not using it much. Upon arriving at the store I was greeted and directed to a seat in front of their various entertainment display while checking me in. I was checked in and was watching how the whole process was. It is a little disorganized as some people were greeted immediately for check in and others waited like five minutes. I waited for about 15 minutes while staff was assisting those in front of me. The whole process to get equipment checked in took me another 15 minutes. I have had many experiences with Comcast. Some interaction is good and others not so pleasant. This was not one of tu worst. The visit to the large clean store I can say doesn't really convince me to sign up for more services. With Comcast it seems like I wanted to reduce my costs so I cut services out. It has been two months and the price has gone up twice. It is the same cost as before I returned the box. Experiences had been up and down. It looks like I will be cutting more of the services offered because well there are no promotional specials that convince me to keep the tv service at this time. read more

Here waiting for 42 min to pick a modem. Asked front desk person and he did not seem to be receptive or responsive to my concern about the wait time. Shrugged shoulders and said "yeah", avoiding eye contact. Very busy location with not much done. read more

I am going to give this Comcast Service Center the benefit of the doubt by rating it an impressive 4 stars. Considering the average rating to this place is 1 1/2 stars, it sounds as if the customer service department did not meet customers' expectations. Now keep in mind, if we're talking about the actual "cable/internet" service that you have in your home with the inflated prices, that's a whole different league than this actual review. Located in a strip mall directly on Douglas Blvd. in Roseville, this Comcast Service Center is both convenient and well run; a pleasant surprise considering both the Natomas and Elk Grove locations are busy with very long wait times. The inside has many chairs and even some plush leather chairs to make your wait a more enjoyable one. I came here on two separate occasions on the same day; both on a Saturday that would work with my schedule. And best of all, they have very competitive hours being open 6 days a week; Monday through Saturday from 9am-6pm. I recently moved and signed up for a package that includes four Xfinity services; "TV", "Internet", "Voice" (phone service), and "Home" (security service). However, the price after taxes and fees came out to over $200/month. I was also wanting to eliminate "Xfinity Home" as this was nonessential for my needs. Not to mention, it is much more than I wanted to spend and figured the right way to get answers would be asking the employees the best possible solution. After I walked in, I wrote my name down and within 5 minutes, I had someone help me. The lady that took care of me recommended that I call Comcast Customer Service; she mentioned that I should opt out of a contract while they can get the lowest possible deal for me. I then took her advice, thanked her, exited outside the building, and contacted customer service. Once speaking to someone in the customer service department over the phone, I explained my situation and told them to look for the lowest possible options. Luckily, I was able to LOWER my monthly bill from $202/month to only $140/month! That's a $60 savings that goes a long way. I then went home, gathered my "Xfinity Home" equipment and returned a few hours later. It was actually so slow, I walked right up and told the gentleman I have some equipment to return. He was very helpful, scanned everything, and I was on my way! So remember, the people that work here are just trying to do their job and I know they probably get a lot of hate from disgruntled customers. But my experience was a quick and painless one. Its not the type of place I enjoy being on my day off but they answered all my questions. And now my monthly bill is something that won't burn a hole in my wallet. read more

Dear Comcast, I've had to drive back and forth from rancho Cordova to this location several times because you guys have failed to serve me well. First visit: you give me the wrong box. Second visit: the box refuses to work. I'm done driving back and forth so I go ahead and just call a technician to come over and see what the issue is. Now, I'm well aware that im a procrastinator and should have done this weeks before the biggest fight of the century, instead of just days before BUT the least you could have done was send one of your many techs out today instead of tomorrow just an hour before the fight. Sincerely, A very upset mixed filipina women . read more

Terrible service. Staff is very rude. They let me waiting about 30' even just me and another one.

Going to this place is like going to the DMV. You get to stand in line FOREVER! I always seem to have to clear my schedule for the day if there is any possibility that I have to go in. I always try my hardest to do my business with these people over the phone. I was making payments over the phone for the longest time, no problem, I had my account number, not the phone number for the account. After months of doing that they changed their whole automated system and then informed me that I had to pay an extra fee for paying my bill over the phone with a live person. So I had to go down to this place and give them all the paperwork that they needed to transfer the account into my new name and information, as the old one was outdated. And after standing in line and grumbling with the other people there for what seemed like forever, they finally managed to send me on my way. The guy at the counter was nice, even upgraded my router. But damn, really? The hours on Yelp! are not the same as the ones this place actually goes by, so again, glad I cleared my schedule that day just to make this trip. If I could go with another company...I would. read more

Very rude and bad customer service and give false information my phone was deactivated for 5 days

I wanted to purchase WiFi extenders. A nice lady greeted me at the door asked if she could help me. I told her what I needed she directed me to her work station. She had the product I was looking for and proceeded to pull up my account. When I went to pay for it the machine would not process a chipped card, so she instructed me to swipe it when I did the card was declined. I didn't think it was possible but I would try another card. Again it was declined. I immediately got a fraud alert on my phone from the credit card company instructing me to contact them immediately or they would block the card. While I was dealing with that the lady I was working with walked a way another person came over and me to provide all my account information again and told me to swipe my card it was again declined. He told me I needed to call my bank, I told him I had just got off the phone with my credit card company and there was nothing wrong with the card. He started mumbling that their machine was connected with a group in Philadelphia and there was nothing he could do. I was dumb founded. They had the product, I had the money and he made no attempt to resolve the issue. But one of the greeters told me to have a nice day on the way out. read more

Wait times can get a bit long , but all reps are knowledgeable and polite. Got new service with Comcast hopefully it's as good as the company says it is. read more

Xfinity Store by Comcast - Comcast - Internet Service Providers Near Me - Sacramento, California

I was at this store yesterday and I regretted it as soon as I walked in. Worst customer service ever! I walked in the store and unfortunately I fell victim to this newly by the name of Audrey or some name like that. A Terse disposition with an unfriendly and unwelcoming face and a combative attitudes to go with it! I stated that I wanted to buy a phone and the answer was an immediate "No you can't do that"! You already have 4 lines! No I don't want a new like I just want to refresh one of the phones . She finally asked someone and she was told that she can do it. But the tone was set and she had the combative attitude . I expected that if I have to spend $1000 on a phone at last I want someone with a god attitude , I am returning that new phone today and going to the apple store to buy it from someone that appreciates a customer walking in the store. read more

My sister and I lost our house in the Butte County/ Paradise Camp Fire. We went in on a Sunday to see about service for our new (to us) rental home. Jackson let us know that our new house was serviceable, but that we would need a lease agreement to move forth. A couple of days later, we went in with our agreement and Jackson was not working. However, the store manager, Alvin, worked with my sister and I (both online students) to get service as quickly as possible...the next day! I was grateful for Alvin's compassion. In the past month, some retailers have been nice. Some have only been concerned with getting money. The Roseville Xfinity team was exemplary, and I will continue to choose their location as long as I live in the Sacramento area. read more

The WORSE CUSTOMER SERVICE EVER!!!!! I would give a - 5 if I could. On the Phone Xfinity customer service is Awesome but they hire people who apparently do not like customers in "Customer Service". RUDE, IGNORANT AND LAZY! I also do not understand what the lack of stores in my area is about? I give a 10* for there call in Customer Service Xfinity line but the local Delta store is terrible!! Retrain your employees to always treat customers kindly and we aren't the ones getting paid to serve them and actually be polite. Customers always right! read more

Worst location and staff ever. They sell junk, went in several times over issues with service and or bandwidth, not only were they not helpful it took over 3 months to settle issues over our service and then once bandwidth was correct, they did not offer any reduced cost for 3 month of issues. We are very excited to finally cancel this service and be rid of this GAWD awful company. If we could have utilized another service at our home believe me we would have, but because of our location no choice. I honestly think Comcrap knew this and was able to treat us poorly as a result. My advise if you can use another TV or internet provider please do!! read more

Worst xfinity store ever. No one cares and they just stand around talking to each other rather than helping you.

Worst customer service. The girl up front is rude and not helpful. Had to go back three times to get equipment wires. Worst location. This location needs to retrain employees and work on customer service skills read more

Basic Training needed. Talke to FIVE people, whom I had to explain the details to, each. The fifth person was able to give me a basic Router 101 fix (push this button). I mean c'mon. All this took about four hours, being disconnected, try this, try that.... TRAIN your NETWORKING people to KNOW what the router can do an how tho troubleshoot it. In my case it was a basic function which the fifth very helpful and knowledgeable person was able to prompt me do to. The very FIRST thing he asked me to do. Wah-lah time saver. read more

I wish I could give 0 stars. I understand that there is a pandemic but their customer service is a joke. The girl up front was so rude. Definitely do not recommend coming here. read more

I wish I can give them 0 stars. WORST customer service ever. The girl up front is rude and was not helpful at all. I was just trying to return the cable box and she would not confirm my return or even wanted to give me a receipt. Definitely do not recommend coming here. read more

Greeted by Customer Service. I asked about my account with them. I got the run around answers. Eyes rolled to the top of her forehead. A look like she did not want to be there. Very bad attitude worst customer service. Time to close my account. The worst customer service. read more

Had to come and trade out my old box. Jesus was there to help. I was rather surprised at the great service I received today. Jesus greeted us at the door and ask what we need. He brought us over the counter and got us logged in, box return and a new box in less than 7 mins all the while keeping us entertained and provide great customer service. It's nice and refreshing to finally get some good service from this place. Xfinity need to hire more professional people like Jesus. He was a joy to work with. read more

Very bad customer service. Lady at the counter was a snob and looked irritated, did not help me at all and was even raising her voice. Anyway, I called customer service (while I was in their office!) and the person on the other line was much more courteous and professional. It must be that time of the month! read more

My experience was fairly quick and no problems at all. Walked in with my family to exchange our equipment and the workers were polite. It was clean and organized. The only thing I'd advise is that when customers are in the store they shouldn't turn up their music so loud, it came off a little unprofessional but for the most part it was an okay walk in. read more

Came here twice when I had billing issues and had two mixed experiences. My first customer representative was beyond rude, telling me "I should have known better" than to believe what the Comcast representative on the phone told me and "who would ever think that"? It was beyond rude and I was very appalled. She attempted to fix the problem but did not actually fix anything, making it worse by the time I realized it 2 weeks later. Came back and had another associate help me, and he was actually very patient and friendly. He was able to close out our old account properly and credit us for the payments which we should never have been charged. He followed up with a manager for me and gave me his card to follow up if I didn't hear from him. My issue was solved within a week and my faith in the company restored a little from the abysmal treatment we had received before. read more

Not sure how this store doesn't accept any kind of cash payment for Xfinity services even tho it is Comcast's. They have two kios machines inside and many face to face customer services tables but these kios do not give chance, so if you want to pay bill in cash. Go somewhere else!!! read more