We had another emergency repair needed and he came out quickly and made sure we had the parts we…read moreneeded and installed asap.

I recently picked up a True T-72F for my residential garage relatively inexpensive. After getting…read moreit home, I noticed it wasn't working properly.. seller told me as much. Searched the True Manufacturing Company website and found Bennie's Commercial Refrigeration among other companies that were listed. Emailed his company and a few others. Bennie was the only one willing to come out to a residential location with a commercial freezer. Bennie called me directly and discussed a few details before scheduling a day for him to come out and diagnose the freezer onsite (my residential garage). He came out, ensured proper COVID-19 precautions were taken and he got to work inspecting the entire unit for any issues. He found approximately $1025 worth of repairs (majority in parts). He explained what he found and what could be done to minimize the cost of the commercial freezer if I didnt want to pay for everything in one repair. I went ahead and approved the estimate (he sent me the written estimate via email a few hours after he left my residence) and paid the invoice per his terms. A few parts had to be special ordered in and we setup a return visit for approximately two weeks later (conflicting work schedule). He returned today (Monday, June 15, 2020) at 9:47 AM and replaced everything that was ordered in and previously discussed. After 3 & 1/2 hours of replacing all of the worn out parts, testing and checking the freezer, he found out that the fan defrost termination and delay switch was preventing the freezer fans (the new fan motors were installed) from spinning up at all. A quick trip to the parts store and a new $40 dollar switch installed made the freezer boot up and cycle properly for the first time. Bennie ended up staying until 3:10 PM to ensure that everything was working properly and explaining what the next steps are. Bennie was through with the repairs, reassembly, testing, validating and explaining what issues cropped up. I couldn't have asked for a more honest tech. I will be calling him in the future for maintenance calls and any additional repairs that may come up and recommend him in the future to anyone who needs commercial refrigeration or freezer repairs or maintenance either at their business or residences. To anyone who reads this, if you are unsure about anything, just call Bennie up, describe the issue and he will give the answers that he can. If he has never seen your equipment first, then his answers will be limited until he sees exactly what is going on.

We have had a HORRIBLE experience with John's appliance and repair…read more We had a new washer delivered, and the rental management company that takes care of our rental property hired John's appliance to move the new unit up the stairs, replace the old washing machine unit with the new one, and repair the belt of our dryer, and to replace the broken water collection tray under the units. The first time they came out, Alex and another young man spilled stagnate water all over the carpet on my stairs and living room floor without offering to clean it up. The house smelt like sewage for the rest of the day. They needed a part for the dryer, so they were unable to fix it at that time. However, the next day when trying to run a load, we discovered the new washing machine shook and danced around the laundry room with the dryer on top of it. The dryer almost fell on my daughter, who tried to stop it and would have if she hadn't screamed, causing me to run up the stairs just in time. The SECOND they came back out, Alex replaced the belt on the dryer and "leveled" the Washer. Alex was rushing to leave, but I asked him to stay for a load to see if it worked. I made the mistake of not putting any clothing in for the test, and it looked okay; I told him it might run differently with the weight of a load in it, but he was in such a hurry that I let him go. When we tried to run an actual load, it danced and tried to shake off the washer again. Again we told the management company, and this time we immediately texted Alex too. He asked me to take a picture of the back, but I couldn't at the moment, and then he ghosted me (like in other reviews) for multiple days. After the management company contacted John, they were promised to send someone out either that night or the following day to fix the issue. That Monday, Alex said he would come by the next day and get it fixed. He said he "forgot to take the shipping screws out" On Wednesday, after several attempts by myself and the management company, we finally got ahold of them, and Alex said he would come by. When he arrived the THIRD time, Alex still did not have the replacement tray and gave me attitude when I questioned him about it. After about five minutes of working on the washing machine, he was leaving and about to head out the door when I asked him... "Hey, can you please stay until I run a load, so we can ensure it runs properly like you had agreed to with the management company?" That set him off, and he raised his voice and said, "Why are you acting like I didn't stay the last time?" "You did stay the last time, but the management company already talked to you guys about staying this time, so we can make sure it is working." He rolled his eyes, and we went back up the stairs. I said, "I'm sorry; I'm a little frustrated because you have been telling me every day this week that you were going to show up and then ghosted me when it came time to do the job." "I never said I was going to come to fix this." He replied "Would you like me to show you the text messages you sent me?" I asked "YOu know what Im out of here!" He yelled and left. I called the management company and told them what had happened. They called John's appliance.... It turns out that he did get the washer working, but he did not connect the dryer exhaust to the hose, so the hot air gets put outside. The management company says he will come back. He comes back, but he does not say a word to me. I direct him to the problem. After about ten minutes, he starts to leave again. "Are you finished?' I ask "Yeah," he says as he exits the door. I decided to check his work. The picture below is what he left us with. While I'm taking the picture, my wife went out to stop him. I don't know exactly what was said, but he said that's the best job he can do and called my wife crazy. KEEP IN MIND The picture included with this review is the "BEST" they can do. I am completely appalled by our experience.

I needed to have my Samsung gas dryer converted to liquid propane. I thought it was something my…read morehusband could handle but he decided to bow out gracefully. I had the conversion kit on hand, and Alex came out to perform the conversion. After he left I used the dryer and noticed a burning smell. I thought maybe it was just from not being used for a couple weeks during our move or just simply just the new parts that he had installed. I've now ran the dryer three different times with nothing in it and the burning smell is awful and getting Worse. I reached out to Alex, who tried to tell me that the burning smell is normal. And said that he could come out in five days to look at it. But if he felt it was operating normally he would have to charge me another service call fee. I do NOT recommend this business. I've decided to reach out to an entirely different appliance company. One that is reputable and will stand behind their work and at least make an effort to remedy.

I'm very glad I found Mastik Appliance Repair! First of all, their initial diagnostic price is way…read morebetter than their competitor's. Secondly, they were really fast in getting back to me and their communication was clear and professional. But the best part is that Serhii was able to come within a few hours and fix my washing machine that hasn't been starting! In addition, he recommended me a cleaner to remove a build-up inside of the washer - will be trying it out. I'm very happy with their service overall and will be recommending to my friends and family.

Serhii, did a great job! He talked me through the options and the cost. The job was done right…read moreand professionally. I would highly recommend Serhii for any appliance repair.

Dominic did an incredible job fixing my dishwasher! He was extremely professional, organized, and…read morearrived exactly when he said he would. The repair ended up being more involved than expected, requiring him to replace the control board under the panel as well as a component in the door. Thanks to Dominic's expertise, my dishwasher is now working like it just left the factory! This dude absolutely rocked it. I highly recommend Dominic and will not hesitate to use him again in the future!

Domenic is the best! So knowledgeable and helpful when it comes to not only quick and effective…read morerepair, but also education and tips when it comes to maintenance and extending the life of your appliances.

I would not recommend. I made this appointment with them last week. We all confirmed…read moreavailability. The day of I have been sitting here waiting on a phone call, a text, a email, a signal from God about when the technician is on his/her way, what time, did the time get moved. No response. I make the phone call and get forwarded to voicemail. i Google this company and call another phone number, and the lady tells me she has to call the technician, she will call me back. She calls me back to tell me that the technician said his car doesn't work. It would have been nice to know that 2 hours ago instead of me sitting here waiting. Would not recommend.

This business is OMG good! They communicated with me as to what time they would arrive, and Oleg…read morewas very knowledgeable about what to do about my stovetop. He gave me some great advice and the charge was reasonable. I would highly reommend Oleg.

My dryer stopped heating. To make a long story somewhat short...after my own attempts to repair ,…read moreanother company's OWNER was literally a no show , I called Atlas. Sergey was great! Very patient and thorough. It took a couple of visits , but only due to the parts not being readily available in the city via any vendors. Sergey was prompt and communicated arrival time frame. I work in an industry where an ETA means everything, so it was great to have Sergey communicate as he did. He made sure all was taken care of and got my dryer heating again. He was even great with my 45 lb Lab. I would request Sergey for any needs I may have in the future.

Aurelio was knowledgeable, professional, early to appt and got our appliance working. Great service…read morewith minimum wait time. We highly recommend this company. Thank you!!

Excellent crew of installers. Easy to work with and gets the job done right the first time!read more

They charged almost 2x what was quoted and it took them a whole week longer than expected. The…read moreowner chris is a crook.

Patrick is competent, responsive, reasonably priced and friendly. I highly recommend him for all…read morehandyman work.

I have hired R Patrick Carroll III Handyman Services for multiple projects and have always been…read morevery pleased with them. He has installed ceiling fans, replaced faucets, a toilet in the master bath and done other electrical fixes like switching out plugs and moving/replacing switches. He's also replaced my garbage disposal and repaired drywall. Patrick is very professional and personable. Highly recommend.