Fast response, extremely reliable and responsible and fair priced. Done multiple projects for me…read morethroughout the years and my number #1 HVAC contractor in time of need.

I HIGHLY recommend Chez to fix your AC. He was literally 1/4 of the cost and saved me money by not…read moremaking me buy something that I didn't need. I have an older Bryant Evolution system and he was able to replace the thermostats for a fraction of what THREE other techs were charging. He was just amazing!! Other techs couldn't figure out what the deal was or how to get the new thermostats working - and he had ZERO issues. I can't say this enough- I would recommend him HANDS DOWN over any other company!

I walked in and the guy in the store (an older white guy) im assuming his name is mark because Ive…read moreread some other reviews left and other people seem to have a problem with him as well. He had an attitude with me straight away! He said "Hello" and I said "Hey" and started looking at my packet of products I was interested in purchasing, and then he followed up with "HEY!" Again in a rude way. Im assuming he didn't hear my "hey" so I reminded him "yessir I said hello" btw I'm not a concrete stainer or do concrete work but I was sent to see if they had a specific product. I didn't even get his name he kicked me out as soon as I started trying to discuss a product. I had a packet with all the information needed but he didn't even care to take a look at it. I asked him "is everything okay?" "Did I come off on the wrong foot when I walked in?" And he asked if I had a problem! And I tried to call the person who sent me to get this product and he told me to just get out! Very shameful and disappointing for a small shop to have such poor customer service skills. If you don't know what you want or what you are doing, do not show up this guy is a piece of trash

I've used Cornerstone on projects 3 times over the last few years. His products are very good. The…read moresamples on his shop floor are helpful. The location is good and prices are competitive. If you know exactly what you are looking for and you don't have any questions...this is the place for you. If you are not quite sure what you are looking for and would like to discuss it with the owner (Mark?), this is not the place for you. Just a heads-up...he's big time rude. If you try to show him a photo of your project, he won't even look at your phone. He doesn't have that kind of time. He wants you to grab your product and get the hell out of his store. EVERY TIME I leave I swear it's my last. I can't believe his small shop stays alive under this business model. Good product...Yes. Friendly atmosphere...not so much.

These guys really helped me about two years ago with a diagnosing a dryer issue (suggested trying…read morereplacing the door latch first before taking it apart) and went great. I called the other day to check if they had a thermal fuse and was put on hold for twenty minutes before being told they didn't have it, then today was quoted double the price for a heating element than what online parts warehouses show. I said that was a bit ridiculous and got hung up on. Not sure if they got new owners or something ¯\_(ツ)_/¯

We had wonderful experience here. After spending hours with us on two different visits, where we…read morewere treated like family, we chose front loader Electrolux. They wash and dry fantastic and the washing machine is very quiet. I highly recommend this business.

Kirk at Appliance Associates had the Speed Queen units I wanted -- a matching front-load washer and…read moredryer -- right on his showroom floor! The transaction went smoothly. He wanted to be certain that the "Ten Year Parts and Labor Warranty" special advertised on Speed Queen's website applied to the washer (he worried that it only applied to the dryer) so while he waited for confirmation I went around the corner to eat lunch. When I came back, he had the paperwork for that special deal (if purchased by Sept. 30, 2019) for BOTH units, so I signed on the dotted line. The units were delivered two days later and the installation crew was courteous, professional, and went out of their way to make sure everything was working right. The units have been running beautifully, and when I registered them with Speed Queen I received the Ten Year Parts & Labor Warranty I was looking for! It'll be nice not to have to spend a penny on repairs for the next ten years. I'm SO glad I didn't go to one of the big box stores, because my first instinct was to replace my old Maytag Neptune units with new Maytag machines, but Maytag simply isn't what they once were. If you want reliable quality, you go Speed Queen, and Appliance Associates was a great place to buy the best (and at prices BELOW what anyone else, even on the Internet, were offering!).

I called up Appliance Associates after Amazon lost my part I needed to repair my washer. Though…read moreAppliance Associates did not have the pair on hand, they quickly ordered it for me from their distributor for the next day. Though it was more expensive to buy from them instead of Amazon, the customer service and assistance provided made it worth it. They answered all my questions about the work, and the when I went to pick up in person, even demonstrated exactly how to swap out the part on one of the machines in their showroom. Very local small Austin business that I'm happy to support again in the future if the need ever arises!

PROS: (1) Some of…read morethe deals are great. (2) 3 month warranty (3) Warranty actually works, at least for me. I've called, they came quickly. (4) They also repair for hire even if you didn't buy from them. CONS: (1) Prices not marked anywhere. You have to ask about the price for each and every unit on the floor. (2) Some units are overpriced. It's up to you to figure out whether the price is right. Help figuring: Figure a new appliance will last about 12 years. If it costs $500 new, that's $42 per year of life. So an appliance that's 7 years old should be worth 5 x $42 = $210. But the 7-year-old fridges I saw at 3PA that would be $500 new are priced around $300, and are all banged up, and come with only a 3mo. warranty vs. 1Y new. So, those fridges weren't a good deal, at least when I went, but the price on the range I bought was fantastic. YMMV.

I bought a washer and dryer and gave them an additional dryer for them to repair and resell about 3…read moreyears ago. 4 weeks ago the dryer shorted out (would run but not heat) I called them to come repair and PAID repair fee. Repair man said it was because it was tucked too close to the wall and melted t something/caused a short 2 weeks ago the dryer went out again, repair man said it was due to not cleaning lint trap (we clean lint trap all the time) he repaired,I PAID additional repair fee, it worked for 2 cycles, same problem. (Cost of repairs alone is already more than I paid for the dryer) I called and asked that they replace the dryer because clearly there was something else going on and I have already paid the cost of a replacement dryer. Manager said he would talk to the boss and they agreed to replace. After the delivery and replacement the delivery guy returns and says we owe $75 for the replacement. This wasn't told to us in advance and I had already paid more than enough to have a working dryer. Will not be using again. They had a repeat customer that would have continued using them. Now they don't have a customer at all.

Dustin is an honest, straight forward guy. He tells the truth, gives options with the good and bad…read moreof each, and doesn't pressure for a sale. He has installed an HVAC system, repaired washer/dryer & fridge for us. Won't use anyone else.

I had a great experience working with Cary! He was extremely helpful and knowledgeable, and went…read moreabove and beyond to help our team meet tight deadlines. He was also very friendly and easy to work with throughout the project.

Five Stars is significantly underrating this business. We had just purchased new appliances but…read moreour ceilings are higher than average and although we bought name brand range with a vent, they didn't make a range hood flue cover that length and were told we would need a custom built. The store recommended Crippen and I honestly can't express enough about what a great job they did and how it easy it was to work with them. The day after the appliances were installed, we contacted them and I spoke to Cary. I was able to email him some photos and he got to work on it right away. Within days they were out to measure and once they knew what it would take, they gave me a quote. My biggest problem was I was under a critical time crunch. This was a new home and in order to "close" on the loan, the final inspector wanted certain things accomplished, one of which was to have the custom flue cover installed and when I say time was of the essence, I was talking days. The critical part was if we didn't close on time, we would have lost a low interest rate we were locked into. I let Cary know the details and he assured me they would have it done before the end of the week when the final inspection was supposed to take place. Not only did they get it done before the end of the week... they did the work in one day! And these days with people being backed up for weeks at a time, it's nice to know people will respond to emergencies. If you need anything involving sheet metal, you will be in great hands with Crippen Sheet Metal. It wasn't just the amazing customer service, their speed in an urgent situation, but also the quality of their work. The custom Flue Cover is beautiful and looks like original equipment made by the manufacturer. Again, it can't be said enough what a great business this is!

Ronnie and his team did a beautiful job installing a custom hood that was giving others great…read moredifficulty. This job required trouble shooting and an aesthetic eye for detail. Four different variables had to line up perfectly without wiggle room, and Ronnie troubleshot each one smoothly! When others ran from this job, he stepped up and expertly figured out who to do it and got it done! He was professional, prompt and reasonably priced! I am so grateful and highly recommend for even the most complex and high dollar job! With Ronnie, you will be in good hands!

Great experience with knowledgeable people! The people make the brand.read more