There's only three types of businesses that put me on the defense, Used Car dealers, Furniture…read morestores, and Jewelry stores. My daughter called me to tell me that she was going to see a car at Auto Star Motors and her appointment was with Steve. My "Spidey Sense" was tingling and I was on a Star Trek "Red Alert". I did a Google search, followed by some review of the model and make on Kelly Blue Book, then to Car Fax. I was prepared for the showdown. We arrived on time and let Steve finish with his previous appointment. The office is clean, neat, professional looking. We didn't get that sleazy used car dealer feeling which was a positive first impression. The car, a Subaru Crosstrek looked good and we took it for a drive in the chilly December evening. I talked to my daughter and asked what type of down payment was she going to propose. She had a plan but I was still on the defense. So many stories of customers getting screwed from used cars dealers and I have had my own personal experiences with my brother in law right here in Boise. We get back and it's time for 'Let's make a deal' The good news is that the car looked and performed well. The car fax info matched what I saw online earlier and the price was good. My daughter's trade in was on its last two wheels but Steve wanted to check it out and after his test drive, I was thankful he was still alive. He was more than up front and generous with trade in value of her car and she had some cash to put down. While I was feeling a little better about Auto Star Motors and Steve, I wasn't completely convinced. I showed Steve some of the Yelp reviews and I wanted him to provide some context. He was very transparent throughout which I appreciated. It was at that point that I told my daughter that even though I was feeling better about this whole process that she would wait until she had some more money for a down payment. I explained to Steve why I felt that and my overall concern for my daughter. It was at this point that we talked like two Dads sitting at a coffee shop. He was open, genuine and reassuring. Not once did I feel that we were getting bamboozled. I relayed my concerns and trepidations and Steve was receptive and made the efforts to understand my concerns and assured me that my daughter would be taken care of. I went home to get to the title for her jalopy aka death trip and returned back at the office. The financing was done through Capital One and my daughter knows that if she has any issues she can bring the car back to Steve and his team at Auto Star I purposely waiting to do this review almost 30 days to see how the car performs and to make sure that there weren't any issues. I'm glad to report that there hasn't been a single issue with the car or with Auto Star Motors. The experience with Steve was not a battle that I prepared for but instead was two guys who had a common goal of making sure that my daughter was safe and not getting a bad deal. Thanks Steve for making my daughter's first car shopping experience a positive one. You earned the 5 Stars.

Best experience we have had buying a car! We have bought 2 cars from them and will definitely go…read moreback again!

Would absolutely recommend to anyone looking to purchase a new vehicle. Our Sales Rep Zach and…read moreMavericks owner, Freeman, went above and beyond to make my husbands and my dream come true. We'd been scouting the state, as well as adjacent states to find our dream truck for 5+ years. Our prior vehicle was on its last leg at this point. But we had been holding out for the only vehicle we thought worth driving. Huge shoutout to Zach and Freeman and everyone involved in making our dream come true. We are so grateful for the strings they pulled to get us into our new Tacoma and we have never been happier. On top of that, the buying process was superior to any other dealership I've been to. And the entire sales team was kind enough to congratulate us on our purchase and bring such warmth to the transaction. If ever we need another, we will be back!

I recently bought a car from Maverick Car Company and had a great experience. The lovely woman that…read morehelped me out was Ashley she was very straight forward and communicated clearly with me. It was a great experience overall and would highly recommend.

They went above and beyond in tracking down an electrical problem on my f-150 Nick was a pleasure…read moretoo work with , there shuttle service was great Bob did a great job also 1-10 a solid 10 thanks guys

I do not recommend anyone EVER doing business here unless you want to be lied to, strong-armed into…read moreshady charges and the salesman forgetting your name before the ink on your check is dry. RUN, don't just walk away from this business. They added $200 to the sale of the car without explaining it. when we asked, we were told, "oh, we put that on every sale, but you get 4 free oil changes. ". Today, they just refused to honor an oil change telling us we waited too long. We asked if they would match another dealers price for a synthetic oil change and they refused. They now claim this is through a third party and they do not have to honor it. Let's see, you are sneaking charges for a third party program that you won't honor? Sounds like someone is getting kickbacks. Pathetic.

I normally don't leave reviews, but after everything I experienced with Mass Motors, I feel…read moreobligated to share my experience. For nearly two months, I was the one making phone call after phone call trying to get answers about my truck. I called so often that employees knew exactly who I was when I called, yet getting a return phone call was nearly impossible. Updates were inconsistent, communication was poor, and I constantly felt like I was chasing information that should have been provided proactively. What bothered me most was the complete lack of accountability. When concerns were raised, I felt dismissed rather than helped. Instead of taking ownership of the situation, there always seemed to be an excuse, another delay, or another reason why nobody could provide clear answers. After nearly two months in their possession, I was told the truck needed a transmission replacement costing approximately $5,000. Thankfully, I chose to get a second opinion before authorizing that repair. The second mechanic diagnosed the actual problem as a speed sensor and repaired it the same day. No transmission replacement was needed. After all that time, another shop was able to identify and fix the issue within hours. To make matters worse, additional issues were discovered after the truck was returned, including an improperly reinstalled wheel well liner, broken fasteners, and an oil leak that was not present before the truck went into their shop. These concerns were communicated to both the service department and dealership management, which is why it was frustrating to later see claims that they were never brought to anyone's attention. The most frustrating part is reading the dealership's public response and seeing statements that do not match my experience. I know how many times I called. I know the concerns that were reported. I know what was communicated to me, and I know what happened afterward. When a business cannot be honest about the facts of a situation, it becomes very difficult to trust anything else they say. The facts remain simple: my truck sat in their shop for nearly two months, I was presented with a costly repair recommendation that turned out to be unnecessary, communication throughout the process was unacceptable, additional issues were discovered after the truck was returned, and when concerns were raised, accountability was nowhere to be found. If you're facing a major repair recommendation from this dealership, do yourself a favor and get a second opinion before spending your hard-earned money. I did, and it saved me thousands of dollars.

John's a great dude and he won't bullshit you I've bought 2 cars from this place and I'll keep…read moregoing back they make shit quick and easy and you get what you pay for thanks mass.

We had the BEST experience with Paul...made it so easy! Just bought a beautiful jeep for my…read moredaughter's graduation gift. Can't thank Paul enough for taking such great care of us and she loved the custom key chain! How car buying should be. We will definitely be back!!

Took a test drive the other day in a Tesla Model Y and JB was great. He was very knowledgeable…read moreabout the vehicle. While he was scanning my license I was trying to find the odometer and he was able to find it right away within the settings. The car was very clean and well maintained. When I find the right car I'll be getting it from Good Life!

My wife and I were first time customers of Driven Automotive. We recently moved to the area and…read morewere looking for a professional automotive mechanic to build a relationship with. Driven Automotive exceeded expectations. The barometer for me is always customer service. From the first impression, service writer Steve Lee knocked it out of the park. I requested service on my vehicle on short notice and Steve was kind enough to place me on a waitlist. Not expecting a call back, he did indeed and squeezed my vehicle in the next day. The Driven Automotive facilities are modern, well maintained, and make it obvious that customer impressions matter to them. Steve conveyed clear understanding of our maintenance needs and gave us clear expectations. Ultimately, Driven Automotive didn't try to upsell me on service not readily needed and provided solid advice and guidance on potential future service. The credibility already established from the first phone call gave me confidence that Driven Automotive are pros interested in letting their work product and reputation be their greatest selling point. We were really impressed and planning to be loyal customers moving forward with all our vehicles!

Super awesome staff! Very kind and went above and beyond to help me out. Thanks guys! I appreciate…read moreit!

My SUV's temperature gauge started acting wonky and I messaged Butch to see if he could help. He…read moreput me in touch with his service manager, Kolby, and they told me to bring in my vehicle. They gave me a great loaner car and worked with my car warranty company to replace the radiator quickly and at a very reasonable price. Nyah is great in the office and quite efficient, while Ezra is super friendly and awesome at detailing the cars, and little Dino is the perfect mascot. I couldn't be more pleased with their terrific service and world class customer service. We will definitely be back!

My friend and I brought a young lady (Devanie) to Fairly Reliable Bob's to purchase her first car…read morebecause I had heard great things about the business (and let's face it, with a name like that you have to have something going for you to have been in business since 1975). We were greeted by a man named Butch Petersen, who I treated like I do all salesmen - as someone who stood between me and my goal (the perfect car for Devanie). It very quickly became apparent we were dealing with someone who was not your average car salesman, so on a hunch I asked if he was somehow related to my longtime friend Grant Peterson, who I got to know when I was involved with the local Better Business Bureau Board in 1991. (Grant is owner of the Bronco Motors group of car dealerships - the only place I've bought my cars since 2008 because of the honesty and integrity with which Grant operates his dealerships.) Butch's answer changed everything. Turns out Butch's father and Grant's father started Fairly Reliable Bob's together, not primarily as a money making business, but to be able to serve the local community. That is still their mission today. Fairly Reliable Bob's operate with a laser focus on serving their community with excellence and integrity, and everything else takes care of itself. And Butch Peterson was the owner and general manager of Fairly Reliable Bob's - a man who walks the talk. Long story very short, Butch found the *perfect* car for Devanie, answering all her questions to make *her* feel confident as well. He explained some of the many benefits of purchasing a car at Fairly Reliable Bob's, including a repair shop that is run as a not-for-profit company so all parts are charged at cost, hourly rates are less than half of other repair shops, and loaner cars are always free. Butch sent a trailer at his expense to pick up Devanie's trade in (which would not start), gave Devanie a fair deal on the new car, and arranged an unheard of interest rate for someone with no credit by working with a local bank **and having Fairly Reliable Bob's cosign the loan** for her. There are far too many things that astounded me about character and integrity of this business to go into here. If you'd like, connect with me and I'd be happy to buy you coffee or lunch and tell you more about them. Or just give them a try. I'm confident you'll be as blown away as I was. See their FAQs here to learn more about them: https://www.fairlys.com/frequently-asked-questions

Great no pressure sales environment. They did a great job servicing my new 2012 Honda CR-V before…read morepurchase and I couldn't be happier with my purchase. Aldin and team were very helpful finding me a lender and the process went as smooth as I was hoping for. Thanks guys!

Charlie was amazing! i am very satisfied with the level of professionalism. Soon after buying a…read morecar, it had some issues. Charlie worked with me to resolve the issue. I'd definitely go back!!!