The water heater in a rental unit went out and they were able to come out, diagnose, provide me…read moreoptions with tradeoffs, and complete the work for my selected option within the same day. The technician, Daniel I., was very knowledgeable and professional and they made sure the work was up to code so that it will pass inspection.

Excellent service. Tom explained everything that needed to be repaired or replaced on my broken…read morewater heater. I can honestly say that this is one of the very best companies that I've had work on my property. Fast and efficient. Excellent quality. Very highly recommended!

Our technician came quickly, diagnosed the problem quickly, and fixed the problem quickly. He was…read moreprofessional and communicative. Overall an excellent experience and saved the day.

Great service! The plumber used a hydro jet to clear the clogged drain, and our kitchen sink is…read moreworking again. Professional, efficient, and easy to work with. Highly recommended!

I reached out to several companies and had a few come out to my property, but Ryan from Water…read moreHeater Pros immediately stood out. He took the time to explain all my options and the pros and cons of each. You can tell he's genuinely passionate and very knowledgeable. He even carefully assessed my older home to figure out how a tankless system could work. Other companies rushed through quotes, and one even tried to pressure me into deciding on the spot. Their pricing was very competitive. When I asked about add-ons other companies recommended, they honestly explained why those weren't necessary for my situation -- they could have upsold me, but didn't. Jose was also great to work with -- experienced, clear, and professional. They did exactly what they promised, cleaned up afterward, and didn't bombard me with numerous emails, texts and calls. I called, they showed up, gave me a fair quote, and got the job done. Simple and professional. Highly recommend. I will definitely use them in the future.

A++! Couldn't have asked for better. Very responsive! Same day service. Ryan and Joseph…read morearrived exactly at the scheduled time. Professional and considerate. Fixed our Noritz tankless water heater code 11 error quickly. Answered all of our questions and then some. We highly recommend Water Heater Pros! They have been added to our speed dial and will be our first call for any plumbing needs. Thanks Ryan and Joseph!

Excellent service! I requested two things - firstly to (re)install a water purification system that…read moreI had installed myself (but not quite right!!) and get it functioning and secondly to check out our dishwasher which simply did not function from day 1 of our apartment lease and the management simply do the absolute minimum. He looked it over and said yes I can come back and fix it - or I'll do it right now for a small additional charge. Great value for my money and time. Both jobs done to our complete satisfaction in less than an hour!!

Please think twice about this plumber…read more SoCalGas said I have a slow gas leak, and in order to restore service, a plumber would have to test and fix the leak. Less than 5 minutes after Jose's arrival -- WITHOUT doing any testing ... or even looking at the hookups (water heater, dryer & stove), he said I would have to replace ALL my gas lines. This did not sound right. When I asked him why he wasn't going to test the lines, he said "they're all underground" and shrugged, as if this was the obvious answer. When I pushed back, he said he could "test the gas meter for leaks" pointing to the couplings on the meter. Again, this made no sense -- the gas company had just tested the meter, and years ago I had the same situation and a plumber did pressurized air testing and fixed a small leak. When I told Jose I knew for a fact that lines can be tested he immediately pivoted in his tracks, quickly mumbling, "You don't understand...I'm outta here." (Well, Jose, I understood very well what you were about. And, yes, you are outta here.) Needless to say, despite what he told me on the phone, Jose clearly had no capacity or expertise to test my gas lines. He hoped I was ignorant and uninformed (and desperate to get the gas turned back on). He clearly tried to dupe me into believing I needed to REPIPE all my gas lines. Totally reprehensible, unethical, opportunistic behavior. BEWARE.

Responded immediately and addressed my problem. I am totally satisfied…read more Will not hesitate to call them for any of my plumbing needs.

Mike did an awesome job! Our tankless water heater was having major flow issues, but Mike came…read moreover, cleaned out the heater and the filter, and got our water pressure completely back to normal. Fast, professional, and highly recommended!

Mandel is awesome! He was so easy to book and work with. Unbelievable customer support and super…read morefriendly. Would recommend him to anyone in need of a plumber

My property manager and I were totally impressed with both Mandell and Patrick! I had a pipe burst…read moreunder my house and water was all over the place. Patrick came out not long after I made the initial phone call and took care of business In a few hours. I will definitely be using them again when the need arises.

I had an issue with my AC not cooling and reached out to request someone to come out to take a…read morelook. From the initial phone call with Jeanette, to the technician coming out (same day!) the customer service has been top notch. Oscar answered all my questions about the issue with the AC unit and what was broken and options for repair. Knowing that the coming week had a heat wave in the forecast I was hopeful that the fix could happen quickly. Not even 3 days later they called to schedule a repair for end of week. They also provided an arrival time and showed up early! Freddy C and Renee came out and worked diligently to install a new AC and went the extra mile to trim some shrubs to make enough space for the outside unit. They were polite and considerate as I was working from home during the install. Later that day after they left I had to call to ask someone to come back because I was experiencing an issue with the auto shut off and Albert (? sorry if I got that wrong) answered and scheduled time for someone to come the next day. Not even 10 minutes later I got a call back from Albert and he said someone would be there in 30 minutes to take a look. Oscar came back and was able to fix the issue quickly. He was once again extremely professional and took the time to explain to me the issue and what he did to fix it. These guys work super hard and provided A+ service. I highly recommend.

Response Time Job completion…read moreCustomer Service All 5 Stars, I'd hire them again....................

I encountered an issue with my gas control valve or thermostat control unit, which was showing an…read moreerror (blinking red light). I reached out to Mr. Water Heater, the company that installed my water heater a few years ago, and spoke with Parker. He was fantastic--patiently walking me through troubleshooting steps to pinpoint the problem. Ultimately, technician Sam came out to resolve the issue, he was involved with the initial install, I love continuity of working with the same individuals. On the day of the repair, Sam called and texted ahead of time, which I really appreciated. He was incredibly friendly and efficient, making the whole process smooth and hassle-free. I'd confidently vouch for Mr. Water Heater--they're everything you want in a service company: professional, friendly, and fairly priced. It's businesses like this that make you feel grateful as a customer. A big thank you to everyone at Mr. Water Heater!

10 stars! Jeff and Sam made a miracle happen today for a 4 unit building that needed a hot water…read moreheater installed. Exceptional service and made the process very easy. Would hire them again in a heartbeat. Save yourself the time and energy just call and talk To Jeff.