Long waiting time on Phone. No Customer Services. Please improve if you want to have a good review. Thanks, read more

I'm giving this Zara location a 2 star rating and not a 1 star, because the shop it is tidy and clean. However, the lines at the register are unbelievably long. I stood in line for 30 minutes just to pay for a couple of T-shirts. That's mainly because there was only one register open for the entire Zara store, kids men and women. read more

This store needs to be shut down. Every time I come here I have a horrible experience. Yesterday, there was only one register open down stairs with a huge line. All changing rooms were "closed" and there were people trying on clothes in the middle of the store. I was waiting at an upstairs register with a bunch of clothes and there was no sign that said register closed. I stood there like an idiot and a girl who had been standing there ignoring me finally said "not open, go downstairs" extremely rude !! My husband was so upset he took the clothes from my hands and said, we're not giving these rude people our business. It's always a mess and the floors are disgusting. I don't know how this store is still open. Do better Zara. read more

This store manager both of them Guicia and Jessica Are discriminating against customers. We waited outside from 720 and 730 for them to close the door on us and say they were at full capacity. They said we weren't dressed well enough to come inside and proceeded to let people with returns in. I can not believe what I was hearing. 25 people left the store and they were not letting anyone in but for making returns. I drove 1 hour to get here. I am so mad at the conduct of these managers. read more

Dana was great! She helped me out while complimenting me and making me feel so welcome!! Great customer service and despite the long lines, I appreciate the hard work of the cashiers as well! Suggestion would be to maybe put some stickers to indicate safe social distancing? read more

I went to store in valley fair mall and tried to return one item - with email of order confirmation. Front desk person was unable to do return without QR CODE WHICH IS NOT IN THE order confirmation EMAIL. I had to wait over 20 minutes for a store manager to arrive and he rudely said no returns without QR code. We wasted our time.... read more

Probably the worse with customer service and lines. One line up stairs one down. Only one person working the lines. The lines are out the door of the store. Is there more than two people working? Waiting in line for maybe 30mins, an incident happens and a bottle breaks in the store. So they wanted to shut the upstairs line completely and make everyone who was waiting for so long go downstairs to wait because a bottle broke and apparently the only person who could deal with it is the cash register guy. I understand stores can be busy but come on the one person on register, even on non busy weekdays .... Zara y'all need to do better. I see so many workers yet only one person can be on register? How is that?! What is everyone doing? No other store in the whole mall operates like this. On top of that Of waiting in the line, I needed to make a return. Waited got to the front of the line just to be told, " sorry we can't do returns upstairs you have to go downstairs" like what?! There's no sign that says that ... I'm very upset. read more

Absolutely worse place ever. The clothes are fine the customer service and the social distancing? Worse thing ever!!!! Super unorganized their manager whose name started with a B couldn't understand a word that I was saying. Basically I came in to shop but I was looking for the entrance. Decided to go to the first door we saw on the second floor, there was no line but the door was closed. A associate came out of that door and we thought he came to tell us where the line was but he walked right passed us even when we tried to get his attention! Finally we asked him where the line started to get in and he told us to go a little further down to the other door. Fine we did that. Waited in that line for about 5 minutes (since there were a few people in that line) and a associate (super rude male they wouldn't tell me the other associates name) told us that that was the line to do returns and to go shop it was downstairs. We told him that his associate told us the line started there but he told us in such a rude voice that we needed to go downstairs. Fine, we left to go downstairs to wait in that line for about 15 minutes. We got to go in and we walked around. After finishing looking at the bottom floor (and keep in mind, there's at least a 30 minute wait time to pay downstairs as the line literally went from the end of the store, wrapped all the way to the front of the store where the entrance is), we went upstairs and did some more looking up there. We saw that there was a line but a bit shorter than the downstairs. We decided to wait in that line (and there were so many people holding a bunch of items to purchase). After waiting in that line for 10+ minutes, the same guy who told us to go downstairs to get into the store told us specially that we had to go downstairs to pay. I asked him why he isn't telling anybody else that they need to go downstairs to pay and he said he would. I said fine and as I was leaving to go downstairs, he went back to his spot and didn't tell anybody. Literally EVERYBODY in that line was purchasing a bunch of items. I go back to him and told him that he isn't telling anybody but he said he will in time but there was a girl in front of me where she said she was just buying one item and he said it was fine for her to wait in line if it was for one item. I was only buying 3 items like ??? So whatever I go downstairs and wait in the huge line and literally 10 minutes to by and they started pulling all these people from the back of the line to go upstairs and pay. i had to literally wait 30 more minutes to pay because they pulled evehebody except me upstairs to pay. This was the worst experience I have ever had in a store, ever. And I work in retail. Never, ever, ever go to this store. The worst. And I'm usually understandable and super nice. Seriously hope the management gets fired, especially that one guy who was at the door. read more

The woman at the counter call Ritz is so rude I don't want to step into the store again. All I asked was for a larger size of a shirt I was asked to walk around the store Looking for someone with a scanner. This was after I had stood in line for 20 minutes. I complained to the manager who was as indifferent and unhelpful. I had 7 items to purchase I just left them and left the store. I will never site this store again. My next stop to complain is on Facebook. Unless I get a call back with an apology. 408 623 8478. Suresha read more

What the freak is wrong with this store. the line is always long and you got one cashier. There's other workers but they are walking around with clothing instead of help getting rhe customers out. Shiuld be zero star. read more

Horrible customer service. They clearly do not want to let customers in after a certain time judging by my experience and other reviews. My wife and I got there around 6:20pm. 40 minutes before they closed. We were 3rd in line and ended up 1st in line around 6:40 since the other 2 people in front of us left. We stood in the front of the line and watched at least 15-20 people leave the store and we were still not let in. Finally at 6:55pm they told us that no one was going to be let in. We waited in line for 35 minutes and couldn't even go into the store. Zara corporate needs to start paying attention to the reviews at this location. Clearly they are doing whatever they want and it doesn't look good for Zara. If you don't want to let customers in due to COVID-19 then you might as well close your doors or hire people who actually want to work and make money. There are a lot of people out there who would love to be work during these hard times. read more

Ommmggg. I was pleasantly reminded why I always walk in and walk right out. This store is sadly just a hot messss. There are five register areas, but each one has like one person working. If there are two people something always seems to go wrong-today it was the receipt paper. I actually felt sooo bad for one staff member bc he was VISIBLY shaking because the line was growing the receipt machine wasn't working. Poor guy. Literally no one around to help him at all. Normally we walk in and then walk out but today they had some deals on kids clothing and I thought I would give it a chance. Sadly, We lost all of my daughters patience waiting in line. But I have learned my lesson. Never again. I just feel so bad for the staff and there is just way too much going on. Maybe they are short staffed but it just isn't fair to those who are working. I won't be returning and I recommend just ordering online or trying a diff Zara. read more

The purchase line is always so so so long that out of 25 times I go to the store I end up buying once ( if the line is even decently reasonable ) The line is unnecessary - just two people in the cashiers desk in such a huge store is just reducilous of a scale marketing strategy Never coming back read more

Piss poor customer service. We purchased something online and for some reasons it was delivered damaged. We went to this location and ask for a credit and was denied. They accused us on damaging the the product that we bought. The store manager did not even try to find a solution to our problem. The 2 cashier was talking among themselves and keep on looking at me and made it clearly about me. They made it very uncomfortable for me. The whole entire experience there was HORRIBLE. read more

So ridiculous that they close the fitting room at 8;20pm when the store hours are until 9pm

Came in the morning for an online return for my defective shoes. Walking into the store and out of the store no one I'm talking about not one single soul greeted me. The cashier who did my return looked very very irritated and very uptight. No smile, not once greeted me this is our convo "Next in line." "Hi I have an online return." "Online return?" "Yes." "We can't keep the box!" "Receipt send to you email" (while bending behind the counter I could barley hear her voice as her voice started lowering and giving me the unwelcome feeling.) I'm not sure what happen to customer service in these industry. I remember when I use to work for a clothing store our No. 1 priority was customer service, we would greet every customer we see and always made sure they know we are here to help them while we keep the store neat and clean. But nowadays I see very snobby services. read more

this zara always has the longest lines and their employees move so slow and have no sense of urgency whatsoever.

Unfortunately Zara still has not improved one bit in years. Employees still go out of their way to avoid greeting or helping customers. Everything is on the salesfloor, according to the sales associates, so forget about having them check in back for you. Making it a point to (again) contact Zara corporate about the pathetic state that this store is in. The mens fitting room also doubles as some sort of staging/gathering area so youre subjected to a bunch of employees standing around outside the curtain having personal conversations while you're trying on pants. Fun! read more

I was here today for shopping. It was confusing but the sales person his name is CJ , He was so kind and helpful. He spend lot of time for me to find right outfit. He's one of the best read more

Bad customer service.... Lots of attitude from the employees. It feels like they genuinely don't care or put effort into anything.

Two registers open and like 100 people in line! And you have to return at only one register. Nothing in the fast fashion store is worth it. This is why people shop on Amazon. read more

I give them 0 star. I visited Zara at Westfield Valley Fair in San Jose on Mother's Day and needed the fitting room to try on some clothing. I was told by a staff member that the fitting rooms were closed. Later, when I went upstairs, a different staff member informed me that the fitting rooms would not open until 12pm. Everyone was confused and furious, wondering how we were supposed to buy clothing if we couldn't try them on. None of the staff are friendly, it was a total disappointment and terrible service. read more

Honestly would rate a 0 if I could. The line to pay/return is always incredibly long... Today I waited a whopping 2 hours to return a shirt. It should not take that long, they have a few cashiers working but not enough. I would not recommend this particular location to people who values their time. read more

Review is only to do with the black lady at the return and exchange section of the store today 2:30 pm PST. Extremely disrespectful , rude and condescending . Why choose a profession like this when you can't regard the customers. At first she told me to step back and give her space , I am standing on other side of counter ? Next I ask her where to check my receipt in app , she tells me to keep the phone away from her. Lastly I ask her if she could trash my Zara paper bag. To which I get no response but my bag is trashed with a strange attitude and next customer is called out while I am still standing. What has the customer done to receive this behaviour (after spending 15 mins in line on first floor to be told to go to second floor for returns)? Please put a sign board read more

I arrived at store6:50pm，but they didn't let me in,and the store is closed at7pm， I told them I just need return instead of shopping they still didn't let me in read more

Line is super backed up and they only have one register open. Prepare to spend 45 minutes in line and I was the third person in line

The worst shopping experience ever. How can a store be so dense and not understand you need to open another checkout register when you have over 50 people waiting in line to purchase items? Instead they had only one person at the checkout with 2 other registers closed. And even that one register was moving at snail's pace! With the cashier even stepping away every couple minutes. Would never return to shop here! read more

Their return policy sucks. I had some new clothing that was too small for me and they wouldn't take it 4 weeks after I bought it. No store credit. Nothing. read more

Absolutely horrible! I've never had this bad of an experience for it to drive me to write a review. I came in the store to pick up an online order. All of the registers upstairs said they were closed so I went downstairs where the line was insanely long, nearly out the door. After waiting and waiting patiently, I finally get to the register and ask to pick up my order. Then the associate tells me that pick ups are upstairs. I said "oh really because I was just up there and all the registers are closed." She then says "well all the boxes are up there so pickups are upstairs." I'm like "wow okay I just waited in this long line" and I'm thinking.. you guys can't radio someone to bring it down? But anyway, she clearly didn't care and was just like "yea". No sorry about that or anything. So I brush that off and then ask if they accept price adjustments because the dress I bought online I saw in store and saw that it was discounted. She said no. I realize this is policy and not her fault but for the company to not price adjust makes no sense because I'm just gonna return the items and then buy them again. So now I go back upstairs to pick up my order and of course there are no registers open or any indication of where pickups are located. So I ask an associate off in the baby section and she says "pickups will be with the man in the navy suit over there" pointing at someone just in a random spot in the store. How in the world is anyone supposed to know that a random associate in the store is responsible for the pickups? After I received my order I bit my tongue, said thank you, and didn't complain since I know it isn't necessarily these peoples fault (although the customer service is quite low here). Management needs to change up how things operate and stop being lazy closing the registers and the fitting rooms. 0/10 do not recommend. Step it up Zara! Meanwhile, I went to Nordstrom and Express and had wonderful experiences there. read more

Very poor customer service, they don't even try to say hi or smile to you. I got the wrong perfume because both have the same name but in a very tiny words it says something different so I tried to exchange it but the cashier, the manager and the cashier next to us were super rude rolling their eyes at us. We didn't know that perfumes are FINAL SALE but how I am supposed to know nothing in the store says it . Never going back to spend my money to a store with very miserable and unhappy employees . read more

Easy to see why this place gets such bad reviews. Everything you read in the reviews is accurate. Slow slow slow. Employees move at a snails pace & there process is a joke. Fire the MGR immediately and put someone in there who understands customer needs. read more

Very bad customer service the store always messy and the team not the most helpful Bad experience read more

Wish I have read the reviews here before shopping at Zara just like we read reviews before choosing a restaurant. I ordered clothes online on Zara. Picked up in the store and the lines at the cashier were so long. Fitting rooms were closed so I was not able to try the clothes after I picked up my order in the store. Went home but didn't realize it is only 30 days allowed in the return policy (they don't print the information on the invoice and they should have counted the day when I picked up the order, not the purchased date) I tried to contact the customer and they were not helping and not friendly at all. All they said is they have to stick to their return policy. There is no customer service. I will never shop at Zara. Will rather spend my money somewhere else. read more

Zara - Women's Clothing Near Me - Santa Clara, California

Kudos to Maria M and the staff working MLK weekend having to deal with rude customers sticking their fingers in their face for being short staffed when it wasn't their fault. She kept her cool, was apologetic and still was yelled at by an unruly, crass, belligerent man who kept coming up to the cashier complaining when he chose to shop on one the busiest days of the year. Sounds like a him problem!!! Plan accordingly and protect the staff!!! They work to dang hard to be treated like dirt. read more

Ridiculously poor customer service and severe lack of efficiency with the register. Really, only two registers for such a big store? They don't even do holds. Ridiculous. Don't even bother coming here. Ridiculous. Staff is in their own world. Poor customer service. Just like most Zara stores, no one greets you but at least at the one in Vegas and in La Rambla, Barcelona, the lines are efficient and there is a heck of a lot better of selection, especially in Barcelona as Zara is from Spain. read more

I wish I could choose zero star. Worst shopping experience! If you want spend over 45 mins waiting in line to checkout, this is the store. There are plenty of stores to shop in the mall. Save yourselves some time. read more

I was surprised to read all the other comments of how poor customer service is at Zara's. It's terrible that it has not improved at all. They never pick up the phone at Zara's like nobody works there. I told them that I tried to called to see if the had a certain size, because not even their website helps with that issue. Her replay for not answering the phone was, "ohhhh yeah we don't answer the phones." All the girls that work their do look like they hate their job. You can try having a conversation with them, and their silent and can't even bother to say hi. ZARA NEEDS TO IMPROVE!! read more

0 star if I could. Purchased a cute purse online, didn't check the item upon receiving at the store only to find out the purse has some ripped parts and the glue was coming off. I decided to bring it back in to return and the customer service was HORRIBLE!!! Zara needs to do better with hiring smarter employees who knows what customer service is, and they need to be trained thoroughly. These kind of behaviors and attitudes at this store definitely bring down the store's quality as well as turning it into a trashed environment for shoppers!!! read more

I'm giving this Zara location a one star and that is only because the selection of clothing is pretty good. However, the service is TERRIBLE! The sales associates/cashiers AND the manager are rude! They do not know proper customer service etiquette, do not know how to apologize for major mistakes they make (like accidentally charging me ~$400)! The manager is unprofessional it is quite embarrassing. The cashier was very immature, rude, and absolutely shouldn't be working as something as simple as a cashier. The inability to perform such a simple job says a lot about a person. Zara, it's a shame that a rude manager and cashier are the face of your shop. read more

Terrible customer service. The selection in store looks recycled and gives me Marshall's vibes. I will never recommend nor shop at Zara ever again. read more