I appreciate your response and as I am sure it wasn't pleasant to read, you handled it with grace..... sorry, I heard $165, and his price is $65. Perhaps with the amount of business I give him, he may give a discount and so I have learned my lesson. Good luck to you! read more

Wow! Never had such good service from a drain company. He came on-time, called when he was close, charged what he promised and was out the door in less than ten min and even checked under the house to make sure there were no leaks. Amazing and highly recommend:) read more

We had a mainline clogged, as we normally get each year a bit after it rains. I call Best Plumbing and Guillermo came out with Gustavo. I told him that they normally snake the main from the roof because there is no clean out that is easily accessible. I show him the clean out that at least 5 other plumbers said couldn't be done (affordable drains, bill howe, etc) and he said it was a little awkward, but totally doable. He explained that the other guys just wanted to charge me the extra roof fee. He quoted us $135 vs the normal $200-$250 i had been paying, and even used the camera to take a look (I got quoted $1200 for a camera inspection from another guy). Then things started getting bad. My main had massive roots in it and the little secondary snake couldn't break them up. The issue was on the city side (as we found with the cool camera locator thing), but the city wont touch it unless there is an external clean out. The other plumbers had always said I needed a new mainline and the problem was on my side, but with Best Plumbings high tech equipment, they determined it was a city issue. I didn't have a lot of options at this point, and they were to install a single sweep, or a dual sweep for a bit more money. I opted for the dual so they could use a real mainline machine to go up to my house for future issues. They pulled about 10 lbs of roots out of the city line, having to send the main snake in 3 or 4 times until they had the massive cutter bit on it. Then they used the camera to show me that all my pipes were totally clean. They marked the city side where the holes were (and the roots grew in) and filed a claim with the city to get the pipes taken care of. I paid $2365, and its a lot, but my neighbor had to do the same last year and it was $5500 for the same work. I'd received quotes from $5000 to $8500 for fixing the mainline and I knew Guillermo wasn't BS'ing me because every other plumber said that I would have to do this. They were done in a day and those guys work damn hard! I will only use best plumbing for all my future issues. read more

Guillermo performed a plumbing inspection (including video inspection) on a house I intended to buy. He was very thorough and gave me a very honest appraisal. He did an excellent job explaining his findings and provided me with a report in the time frame I needed it. Because of all the plumbing problems I chose not to buy the house. Thank you Guillermo! I was very impressed with the customer service and I will definately call Guillermo again when I have a plumbing issue. read more

Best Plumbing & Drain Cleaning was fantastic. They came this morning to fix a backed up shower, two slow sinks and look at our water-heater. They were knowledgeable, made a correct assessment of the problems, gave us various options and explained the consequences of each. We were thus able to make informed decisions. They were courteous, efficient, clean and reasonably priced. In addition, they educated us on which products to use in order to best maintain our drains, how often to flush our water heater, what the water pressure should read on the water main, etc. We also have rental properties and will continue to use them as the need arises. read more

We had some re-piping done under our house. Mario did a great job. He was prompt, courteous and easy to understand. We've used Best on another job 4 years ago and have had no problems with the work. Best plumbing is market priced, but the guys make an extra effort to make sure you are satisfied and care about the work they do. read more

Mario was fabulous! He assessed the problem and fixed it in a timely manner. He was friendly, efficient and knowledgeable. I will definitely be using this plumber again. Thank you, Mario! read more

Guillermo came to my house recently to clear my drain. I had had a different plumber come previously that day who was unable to clear the drain. Guillermo worked for five hours with no luck. He told me he would be back the next day with a different snake, which he did. This guy was determined to clear my drain and did. He never quits! I really appreciated his hard work and great customer service. He spent at least six hours on my tub, and gave me a thirty day warranty. My complex has notoriously difficult drains and he still managed to make it happen. No one thinks about how rotten is is to have a clogged drain until it happens to you. Thanks, Guillermo, for the staying power. read more

Living in a house built in the 1960s the plumbing was terrible. Drain help came in and fixed all of our problems for us for a very fair price as well. They also explained to us about gas line problems and helped us install a drain pipe for the washer. They're very professional and can assist in any type of problems. I highly suggest giving them a call before any other companies. Thank you so much for all the help. read more

So thankful for them, we were in route to a wedding to find a sewer back up in our restroom!! They were here in 30 minutes and are fixing it now. PHEW!! Way to go, THANK YOU! read more

Kitchen had a slow drain. I called in and asked if someone was available. They came same day and Ali ran a serious clean on the drain. Everything is good now. He did the job fast and was straight to business. Definitely will give a call again if problems ever happen again. read more

i had a really good experience with this company i would recommend it to everyone and hire them again my self

Very fast with high quality results. Guillermo was here less than 30 minutes after requesting services and had my practically-destroyed sink and water pipes replaced and good as new within minutes. He was very knowledgeable of the situation and explained everything in detail. Couldn't recommend any higher. Thanks Guillermo! read more

Honest, great service and affordable are not words I use when talking about plumbers. I eat my words after having Guillermo come to my house. He was informative and was educational. He explained everything he did and how to prevent problems in the future. I thought I needed a new disposal and found with a little tune up it worked great. He fixed everything else quickly. For those who are sticklers for being on time he was right on time. I have found a plumber that is honest and affordable who provides great service. read more

We live in an old craftsman home (90 years old) and the shower drain had standing water. We tried to snake it after failed attempts of liquid plumber. I looked up yelp and called Guillermo. I placed the call at 4:00, he showed up at 5:00, surveyed our situation and fixed it by 5:15. No frills, No up-selling, No BS, just straight plumbing direct and to the point. $100 cheaper than the others. Call this Man. read more

We called Best Plumbing after my BF had spent a few hours trying to clear the clog in the pipe. They arrived after 15 min. They ran a 100' sewer snake and opened up a drain line. Then they ran a camera and showed us how badly the roots are in the sewer line. They were polite and efficient. We really liked them. read more

Mario was great. He was friendly and extremely knowledgable. He explaind what he was doing and offered me helpful hints to keep myself out of the same situation again. I would recommend them to anyone. read more

Incredibly responsive, quick and efficient! This is by far the best plumbing service I have ever used. Within one hour of my call they were on site. Mario was where he said he would be and when. He quickly diagnosed the problem and fixed it. No fuss, no muss. This is a first class company and they deserve all of the high praise they get. read more

A week ago I came home to the sound of rushing water in my wall. Also our bathroom had about half an inch of water. I read some of the reviews on yelp and was drawn to the reviews on Best Plumbing & Drain Cleaning. I did call another company first but they couldn't come out until the next day. I called Best Plumbing and was told that they could come out ASAP. I thought they were going to call me back to give me a time that they would be there and about 15 minutes later, Guillermo was at my door. I was truly surprised at the promptness. Guillermo was very professional and knew his stuff. He quickly evaluated the situation and quoted me a very fair price. Once given the go ahead, he had all the tools and parts needed and was done within 45 minutes. He even let me use his wet vac to suck up the water in the bathroom. We've been on the 5 year remodeling plan and still have a ton of minor plumbing issues that I will definitely be using Guillermo to complete. read more

I think I have a plumber for life! Guillermo was fantastic in every way. I thought I only had to have the garbage disposal replaced, but when he got in there we discovered more problems. He offered to come back to my house after his next appointment to fix the additional problems, and the amount of time he put in to make it right was astonishing - especially because the amount he charged me was much less than I was anticipating. Since when does that happen in life? He was on time, professional, very knowledgeable, and worked within my budget. He really cares about his customers, and I will definitely call Best Plumbing and Guillermo the next time I need a plumber. No question! read more

I thought I had a major blockage that needed an expensive repair. Guillermo determined within seconds that it was a minor problem that he fixed in less than a minute. He didn't charge me for his trouble. Who could ask for more. read more

I found Best Plumbing on Yelp and chose them because of the reviews. I was not disappointed! Guillermo provided a timely and free estimate, and completed the work on time, at the price quoted, and kept me informed throughout the entire process via phone and text, including pictures. I have an historic North Park home with a cast iron pipe leak that had been leaking for some time. Despite the mess underneath the house and the limited access, Guillermo was quick and professional. It's been about two weeks now and I couldn't be happier. Thanks! read more

I found Best Plumbing on Yelp and called with what turned out to be a clogged main drain, and Guillermo arrived within hours of my call. He was able to diagnose the problem and went to work finding the clog and cleaning the drain. There was no haggling over price, just a fair and honest price. We were back to normal in time for dinner. read more

I called "Best Plumbing & Drain Cleaning" and was quoted $79. The guy who came was from something called "DrainHelp.com" and wanted $250. Not a good way to do business. read more

These guys were great!! Ali Tuncbilek came out at 6pm on a Sunday evening and unclogged my main sewer line and they were done in no time! Very affordable and had a great attitude plus they were done fast. I would definitely recommend drain help to anyone else read more

We woke up this morning the our toilets gurgling. We have been down this road before. We have had other plumbers come out and "fixed" it. But that was only temporary, at full price. They came out in a timely manor, assessed the problem within less than an hour, and it wasn't going to be an easy job. They started the job before 3 pm, and where most people have the 9 to 5 attitude, the plumber stayed until the entire job was completely fixed and cleaned up. Which was way past 10pm. Not only was he efficient, timely and very professional, he was friendly and cheerful! It wasn't a very clean job digging down into the street level, but there was not one complaint. I was impressed beyond expectations. I will never call another plumbing service, and from now on, I will make sure all of my friends use this service.. Thank You again Best Plumbing Your name is spot on! To top that off, his prices were so reasonable. I would've paid him double, just because of his quality work. read more

Another great job by Guillermo for fixing what I started! This time it was a shower valve cartridge, seemed easy, until I got it all put back together and it didn't work. read more

It was New Years weekend and I had a severely clogged kitchen drain. I found Best Plumbing with excellent reviews on Yelp so I took a chance and called them. Ali arrived within 90 min to inspect, I found him to be very knowledgeable in explaining every step in the process. He provided me a very reasonable estimate for the job and dispatched his plumber Frankco to begin work immediately which involved snaking my drain and wound up having to make an extra trip to Home Depot for parts which was all included in the flat fee with no extra charge. These guys are true professionals and even gave me some helpful tips to avoid clogging in the future. I would gladly refer them to friends and family! read more

Unbelievably horrible company that I will not use again. I wish I could give Zero stars because a one star rating is more than they deserve! I feel precisely the way Lindsay C. felt. I initially thought this was a good company and that Guillermo was a good rep but I don't feel that way anymore. We were cheated big time. 400 dollars to fix a stopped up tub! First he said he would waive the $79.99 same day fee and the total should be $127 For $127 he unstopped the tub but caused severe leaking, so in order to stop the leak and unstop the tub completely, he charged an additional 275 but if he doesn't have to crawl under the house then it could be $80. he didn't crawl under the house but still charged $275 and said we were getting a discount. We knew nothing about plumbing and didn't realize that his price was outrageous. He stopped the leaking that he caused (it wasn't leaking until he showed up), changed a band and gasket. As he was leaving he washed his hands in my sink and notice the knobs were loose and said water damage can get inside the sink because the screws are loose and that he needs to uninstall the stink and re install it in order to tighten the screws. I didn't think the sink needed repair but he made it sound like it was such a big deal so he said he may come back later in the day to fix it for 65 dollars which was supposed to be a discounted price from $125. He didn't come that night so he assured me that he would come at 9am the next morning. He didn't show up at 9, he said he'd call me around 10:30 to give a time, he didn't call, I called him and then he said he would arrive by 11:30, he didn't show, again I called him several times and he finally answered and said he was on his way and that he was currently in hillcrest, which is 10 minutes from my location, one hour later still no show and no call so we decided not to use him. he already cheated us badly and lied to me several times. He appears to be trustworthy but I will never trust him again or use his services and I don't recommend anyone else to either. This is not a angry review but a heartfelt review, I don't wish this type of disrespect on anyone. I'm disappointed and the bill is not even coming out of my pocket but I foolishly chose him which was a huge mistake. BEWARE! read more

We had a problem with our gas line..turns out, we had to replace the whole gas line. I'm over here at SD Finest Donuts and Guillermo was fixing his tires next door to us. He came over and gave us a quote for the job..and the price DID NOT change at all! He was very prompt and efficient at his job.... I had other offers from various plumbing companies, but it was Guillermo's confidence in himself and his people that had me calling him to do this job. And I am glad I did! The attitude this guy has is amazing! Never once did he lose his temper with us..even after writing up a completely new estimate for 2 jobs..and then having to just go back to the original gas pipe job...he seriously stayed here for a good 4 hours, waiting for the boss to come back, only to tell him that we want him to only do the gas line job. I've continuously felt bad throughout the time he was here..dealing with irrational people (us), but he always kept his cool and was ALWAYS understanding and patient. His business philosophy is superb and how he handles his customers = repeat customers. With Guillermo and Best Plumbing, you get quality workmanship AND quality customer service!! read more

After all the great reviews on yelp I had complete confidence in this company...boy was I mistaken. First we scheduled an appointment for them to do an estimate. An hour past our appointment time the guy finally calls and says he was lost. For an hour? And he's just calling now? Okay... Anyway, he arrived and provided us with an estimate we were happy with so we scheduled an appointment to have our pipe fixed a couple days later. This time, no one showed up at all. An hour and a half after the appointment time we called and the owner happened to answer the phone. He explained that there was a mix up because we had the same last name as another appointment that day, apologized, and said he would give us a discount for the trouble. Fair enough. We rescheduled the appointment for the next day. The next day they called to say they were on their way 15 minutes prior to our appointment time, and then arrived 45 minutes after our appointment time! They fixed the pipe and charged us full price. The guy said he didn't know anything about a discount and couldn't get a hold of his boss. So after he left we called his boss. Who swore he would take care of it. We haven't received a check yet, and assume we never will. read more

When you have a plumbing issue, you treasure response time. I called 4 different companies at 8:00am on Monday and received 2 returned calls immediately and two others in the late afternoon. (Note to those who call in the afternoon, the early bird gets the worm). Best Plumbing was the first returned call and we arranged for me to be the first appointment on Tuesday AM. Guillermo arrived at my house at 8:00am, figured out the problem by 8:05, fixed the problem by 8:30, found a secondary problem and then fixed that by 8:45. He was out the door with all problems solved by 9am. He will be my first and only call next time I have an issue. There were no up-sells, no BS, great advice, and he was very professional. The price was very fair for an hour's worth of work and running a 75ft snake through our sink and mainline. He also added a screw and reattached our garbage desposal correctly, as the previous General Contractor had done a poor job. I will be recommending Guillermo to my neighbors and friends, as well as to the Yelp community. read more

Guillermo is a great resource! I found Best Plumbing on Yelp and called with an under-sink plumbing issue, and he arrived within hours of my call. He fixed the problem temporarily so we could turn the water main back on and have water in the house. Then he gave us options, including just leaving it the way it was, although it wasn't strictly to code, but it WAS working...... I appreciated that he didn't try to snow me or bully me into thinking that I absolutely HAD to go for the more expensive repair. The house is a rental, so we decided to go for the the repair to bring it up to code. I had some work to do on the flooring in that room, so Guillermo offered to come back the next day, a SUNDAY, and finish the work then. He was as good as his word--he was back on time as promised, and did beautiful work that is clearly much sturdier than the old plumbing. I do not live in the area, so he has been added to my list of contractors I can call, who I trust to do good work for a fair price. Thanks Guillermo! read more