I took my Miele C3 vacuum cleaner here and Crystal did a great job working on it. The issue was with the cord winder and they fixed it up and it was all under warranty. Crystal then went the extra mile and got some junk out of the hose that was reducing suction. I really appreciated their service and will be returning next time I need my vacuum serviced. read more

Walked in, Crystal diagnosed the problem with my Dyson stick vacuum instantly, walked out! One happy camper here! Thanks, Crystal!

I took my vacuum cleaner in to this company, and i have to tell you that they are about the nicest people that I have met in a long time. I have an old hoover and just not ready to give it up yet. When I told the man at the counter what it was doing, he ask that i give him a couple of days to find out what was wrong and that he would call me as soon as he knew what it was. After about 3 days he called and told me that he knew what it was and that he would have it ready for me by the next day. I gave him the go ahead and would wait for his call. The next day i got my call and went and picked up my vacuum. He plugged it in to let me hear it run and told me that if I needed anything else just call him. He wiped the dirt off of the outside of the vacuum as a thank you for my business. I have shopped in alot places, but i believe that theses are about the nicest people that I have met in a long time. Do they have my business, yes. Will i tell anybody else about this little store, you bet. read more

Had some stuffs to do and they did it for much lower price than they estimated initially. Honest people i like a lot read more

Two times I've been here for what seemed to be the end of the world for my poor vacuum. Both times, it was something so very simple and inexpensive. When they could have very easily told me it was something major and charged me a lot more, they didn't. I was met by a different employee each time, yet it's obvious their mission is the same. I was in and out with a working vacuum in under 10 minutes both times. I'm sure there will be another day when I'll vacuum up something I shouldn't have, and when that happens...there's no doubt about where I'll be taking it. read more

Crystal was welcoming, engaging, and was super knowledgeable about my particular model of vacuum. I needed a replacement part and she found it, installed it, and sent my on my way in a matter of minutes. Anyone leaving less than an excellent review for this business must be temporarily delusional... after meeting Crystal I cannot envision a circumstance that she would not work to make right. read more

I took in a Dyson vacuum cleaner to see if it could be repaired. ABC vacuum, Sandy, looked at it and within minutes determine what was wrong and within the next 5 minutes repaired it and we were out the door at a very reasonable price. We or even offered salt water taffy. read more

SO HELPFUL! And super fast. Clog was diagnosed and I was in and out in less than 20 minutes.

Yelp doesn't lie! Crystal is a vacuum savant. Took our seven year old Dyson, and within 15 minutes it was diagnosed and fixed. Can't do much better than that! Thanks, Crystal!! read more

Crystal was so professional and kind to move our vacuum repair to the top of her list. She was able to quickly find the source of the problem and fix it for a low price, when we were nervous we would have to buy a new vacuum! When the time comes, we will definitely be back! read more

Excellent service! I brought my Dyson vacuum here for repair. The customer service representative tested it out on the sales floor, and it was fully functioning. I was embarrassed, but he reassured me that Dysons have a shut off feature when they over heat. He flushed out the filters and noticed there actually was a blockage in the upright portion of the vacuum. He cleared the debris and didn't charge me at all! I would recommend ABC Vacuum to anyone needing repairs, flooring/carpet cleaning supplies, or a new vacuum. They are extremely helpful, friendly, and knowledgeable! read more

I came in with a broken vacuum and left five minutes later with a completely functional vacuum. She found the problem quickly and knowledgeably without hesitating and then kindly decided not to charge me. It's a really pleasant feeling to realize there are still places like this in the world. Thank you! I'll be back. read more

Next time just tell me that the repairs are more than my vacuum is worth.. They are very nice people but a little advice would not hurt.

Christie greeted me at the front door with a smile asking how she could help. I told her the problem with my Dyson. She turned it on and tried to vacuum. She said I bet there is an obstruction which I was unable to find. She took part of the vacuum in the back and returned in a few moments. She put it back together, ran the machine for a moment, and then handed to me to try. Voila! All fixed and I was on my way in 15 minutes. I highly recommend ABC Warehouse! Thanks Christie! read more

in my quest to find "the vacuum that doesn't lose suction" i searched high and low for the model i wanted. all of the stores i had tried were out and no one could tell me a thing about the vacuum. in most cases i was teaching the sales staff on the finer points of a dyson. i called abc and not only did they have every model in stock, they were cheaper than every big box store. they guy knew every model in and out and they are even a warranty station for dyson. friends have also told me that they carry an extensive list of repair parts for all brands. chalk one more up for local businesses putting it to the shitty big box stores. now, here is my pitch for dyson. i am in my late twenties and few things have impressed me more than this machine. that is depressing but true. i have owned it for over a year and a half and i am still teased for always talking about it. after borrowing it friends have gone out and bought their own. read more

Can I make a bad joke here and say that ABC Vacuum 'sucks'? I agree with Bob Z. below: the Yelp reviews must be old or written by pals because this is the worst business experience in Austin I've had yet! Brought my vacuum in to ABC just after Thanksgiving 2012. A woman I believe was an owner told me she could take care of the problem -- my vacuum needed a new cord and plug. The old one was frayed. "It'll be about a week. We'll call you when it's ready." Thank goodness I did not listen to her because THEY NEVER CALLED ME. I phoned once a week for several weeks, always to be told that "we are ordering the part" or "that part hasn't come in." Finally, the day after New Year's, I called. I asked if I was going to get my vacuum cleaner back in 2013. I guess the sarcastic remark made them sit up and take notice because next thing I know I'm on the phone with the woman who initially accepted my vacuum repair job. She asks if I have a pen and paper and tells me to write this number down, and proceeds to give me the number for her competitor, Austin Vacuum. "I couldn't get the part," she said. I call Austin Vacuum who tells me, yes, they can order the part. I wasn't sure why the ABC people couldn't just call the Austin Vacuum people if they knew THEY could get the part? Or why didn't she tell me this back when I brought in the vacuum? Or why couldn't they call me and tell me that they were having trouble getting the part, and that I should consider taking it elsewhere? I have allergies and have been in my new home without a vacuum for WEEKS!!! I went to get my vacuum today and a nice young man put the machine into my car for me. I wasn't going to say anything to anyone there, since my experience was so poor with them, I didn't want to hear any more lame excuses. But I felt I needed to tell him that I was dissatisfied and why. He apologized and said he was sorry that I wasn't treated well. It wasn't HIS fault. People, is the economy so good for you that you can afford to piss off customers like this? It's just ridiculous. If you can't get the part, call the customer and tell her. If you don't want the business, tell the customer when she comes in dragging her heavy vacuum cleaner. But don't take the machine and do nothing for five weeks. So pissed at myself for not going to Austin Vacuum first. They had a better Yelp review but I wasn't sure where they were located (I'm new in town). So now I have to get the energy up to take the vacuum to Austin Vacuum and see if they can fix this cord. What a waste of time and energy. I wish I had seen the strange gorilla outside of ABC Vacuum and kept driving!!! Don't bother with these people; they clearly don't need your business. read more

I took our Bissel here over two weeks ago. When I dropped it off, no mention was made of the backlog for repairs. I called days later and they said they'd look at it the next day. The man, slurring in speech, said they were really backed up at this time of year and tried to make light of the lack of response. 8 days passed, no call, so i called before noon and the man said he was about to look at it and would call me right back. NOTHING!! In frustration I just decided to go grab my machine after two weeks and when I did the man said they hadn't even looked at it. He reeked of booze and so I took our machine to another shop near N. Lamar & Kramer and they responded within hours. NEVER will I go back to ABC. read more

This place is so awful! I purchased my vacuum there 4 years ago. Have had various problems with it in the last 6 months. A month ago I dropped it off for a specific problem. Was told it would be a week. When I called to check the status a week and a half later, I was told "Oh that's the one we had to order a circuit board for, let me get right back to you." When they didn't call back that day, I called the next and was told that it was just a clog and I could pick it up. It still was not working properly when we used it. In fact it had a different issue now! When we took it back last Monday, they said they would get to it immediately and call us back the next day. Days later, still no call. When we called back today, we were told that our vacuum was actually "on the bench" right now! When they amazingly called back 10 minutes later, they said that it was working fine for them and they had vacuumed the whole store with it! We picked it up and guess what, it's still not working properly!!!! We will never go back! Completely incompetent and I can't believe these people are still in business. read more

The only place I could find that would service the carpet cleaner I inherited from my Mother-in-Law. Repaired on time, and cost what I expected. read more

Bad experience. Took my Dyson in for warranty work. They kept it two weeks and called to say it was ready. Said they fixed the clutch. Nope. Just the same as when I dropped it off and Dyson says they don't show any work was done on it. Nice. read more

i came here yesterday to buy my very first vacuum. i chose ABC because i wasn't sure what type of vacuum i wanted or needed, and from their website it looked like they had plenty of brands for me to choose from. I was helped by a man who said he was a repair man and was extremely easy going and knowledgeable. I ended up spending $100 under my budget and feeling very satisfied that i purchased from a local business. read more

I needed a new vacuum. My last unit was an overly expensive high-end Kenmore. It sucked from good to bad over it's brief 3 year life. I tried everything that they had in Costco (thanks for the great return policy) and found issues with every single unit. So I decided to bypass big box and go to the local expert. I found that expert at ABC. Not only did I end up with a great quality vacuum that is as light as a feather it also ended up being made in the great U S of A and priced right in the same range as those disposable monstrosaties at the big box stores. They also explained that any warranty issues (3 years - hot diggity) are covered right in the store where I bought the machine. read more

We got a great deal on a very nice vacuum (Dyson Animal) -- better than any price I found online or at Costco. And, the sales person walked me through how to use it / the attachments / the canister. Very easy transaction. read more

Such a good experience and I don't know why good experiences have to be the exception nowadays. But, I went in and she diagnosed the issue immediately (which was completely different than what the Dyson helpline stated). She fixed it right there on the spot. Easy peasy! And they were genuinely nice people! read more

Just got a new vac -- my old one was from ABC and gave me great service for 10 years. Very helpful- they know their vaccuums. The Sebo K3 is wonderful (and red!)-- I had very specific requests for a vac and after showing me several, I chose this one. Got a great price too, free bags and I'm sure I'll get the same great service I got on my old vac when it needed tweaking. read more

I have a Dyson that was given to me. It was "used" and did not work. I spent an hour on the phone with Dyson tech support and they were not able to figure out the problem, although they were very knowledgeable. I brought it to ABC and they figured out the problem in about 10 minutes. It was a $15 part! It works perfectly now. I highly recommend ABC. They are smart, efficient and most importantly, they have integrity. This is definitely the place to go for repairs and to purchase a new vacuum. read more

Had some trouble getting a refund check for my broken vacuum..but it did finally arrive a few months later than promised.

I took my vacuum in for repair and was told that it would probably take five to six business days to fix, and that they would call me when they knew what the problem was. However, it ended up being nearly three weeks before they were able to even diagnose the problem. Apparently they were extremely backed up, but I had not been told that when I dropped off the vacuum. We also experienced a lack of communication among the staff there, which resulted in having to explain what was wrong with the vacuum on at least three separate occasions. Once ABC diagnosed the problem, they told me to order the needed part and bring it to the store. Once they had the part, the repair was completed within a few hours. The price for labor was reasonable, and the vacuum now works fine. However, had I known it would take so long, I would have gone somewhere else. read more

Anything less than 5 stars would be a discredit to the service ABC provided! The brief story below... November 23, 2012 (roughly 10am) .. I sit in my car on Black Friday considering where to purchase a Dyson I have had on my mind for a while. I first noticed ABC on eBay, but then decided to do some additional research to find their actual store website. These guys seemed legitimate, and had an awesome deal going on a vacuum so I decided to give them a call. I forgot the name of the gentleman who helped me, but he was very knowledgable of their current vacuums / sales they had going. He let me know why the pricing was the way it was (reassuring me in the process), and also that why their eBay pricing was slightly less than their website pricing. Without hesitation he offered me the lowest price he could and asked if I was ready to order. I didn't feel pressured into buying as this is the job of every customer service person in this retail industry (try and close a sale). I had done my research prior to calling and knew this was as good a deal as I would find anywhere, so I was ready to pull the trigger and order. I have always been leery about doing the whole phone order thing / giving credit card info over the phone, but I was reassured that I would receive email confirmation immediately (received the email before the phone call ended!) to say my credit card was charged, then also told me later in the day I should receive a FedEx shipment notification email. The gentleman told me that I may receive the vacuum as soon as tomorrow, as in Saturday (in my mind I was doubtful of that actually happening, as I thought Saturday deliveries were an up-charge) or Tuesday as those were the days FedEx does their residential deliveries (news to me, I thought they delivered daily). We ended the call and I felt great about the deal I had just received. About 6pm that night I received a FedEx email (as they stated) and it read that the shipment has already been processed and is en route. "Ship Date: 11/23/2012, Estimated Delivery Date: 11/24/2012" DANG.. very impressive I said to myself, now let's see if it really happens. November 24, 2012 (roughly 10am .. again) ... I think to myself, Saturday delivery, Interior apartment delivery, apartment office closed for holiday weekend, no way this delivery is happening.. KNOCK KNOCK KNOCK - To my amazement / disbelief I checked the peep hole to see a hard-working FedEx delivery man standing there. After a brief exchange, we were the newest owners of a Dyson vacuum! My first reaction was to email ABC, then I had to leave a Yelp review. If the vacuum turns out crappy, it wouldn't be due to a lack of customer service on ABC's end, so in my book they deserve the full 5 stars on here and maybe then some. Given the holiday rush/ Thanksgiving/ Black Friday, they managed to get a vacuum cleaner to me in 24hrs! Wonderful Service! Please note: Just to clarify, I have seen some negative reviews on here, but that seems to speak to their "Vacuum Repair Service" to which I know nothing of. These 5 stars are for their new vacuum sales processing and extremely fast shipping. Cheers! Thanks you guys! Corbin read more

Took in my vacuum and was told it would be about a week to repair. Three weeks later I call only to be told that they still had vacuums from January that had not been repaired yet. Why would you even accept new business if you could not honor your quote of one week? Sounds like they just want to sell vacuums, not repair them. read more

I was so grateful that I got my vacuum serviced at ABC. I opened the door w/ my vacuum and they immediately went to work to quickly fix my problem. I will definitely use them again. Also, the whole room was filled up with customers waiting to be seen. I highly recommend them! read more

I've been going to ABC Vacuum Cleaner Warehouse for 18 years because, let's face it, there isn't another game in town. And I have come to expect a single, taciturn employee there to help me the wait time is entirely dependent on how many other people in a 50 mile radius were happening to have a vacuum problem on the same day I was. So when I was headed in and a woman was a few steps ahead of me to the door I made the mental note that my 20 minute errand would probably be 30 minutes. And I would need to come back to pick up my vacuum on a nebulous day in the future whenever someone got to it. Not this time! Much to my delight they were well staffed. All the customers had someone waiting on them, and I think there were about five there when I arrived. I waited 8 seconds before Crystal greeted me and started to hog tie my Dyson like a spring calf. In about another 80 seconds I was out the door with a repaired vacuum, no charge. I was so happy I hugged her. It's apparent that they have made recent changes there with the customer in mind. Very happy with the improvements. read more

I have dealt with this company 2 times now and wish I could call them whenever I have a problem with anything in my house. When it comes to customer service there just isn't anyplace I have dealt with that makes things so easy. This is how everyone's customer service should be. read more

Roommate's Dyson was low on suction after another friend borrowed it and over used it; even though the vacuum was working, they were happy to test it out for me and checked the pressure of the wand. They were careful enough to really take a look at it, even though everything seemed fine on the surface, and told me i should go ahead and contact Dyson since it's still under warranty. The diagnosis didn't cost me anything, and everyone was so friendly! read more

Terrible customer service. Purchased 4 packages of vacuum cleaner bags and 60 days later our vacuum died. They would not take the bags back because they have a 30 day return policy. I offered to send them back anyway, without getting a refund even, because they aren't opened and I hate to just throw them away. They refused. I asked to speak to a manager and they were busy and were going to call me back. No call back. I will not purchase another thing from this company and would NOT recommend them. read more

My vacuum was there for repair (no suction) for over a month, when we called we kept hearing that they had taken in 398 repairs and finally given the week after Easter that the vacuum would be ready. It was not, so I called and was told that I would be called back within the 1/2 hour, they couldn't find it. They didn't call, I called back 2 hours later and I was put on hold so many times, that the phone would ring back to them. 42 rings later, another person picks up and I have to start all over again. This happened 3 times when I finally spoke to Brian the manager. He told me he would call back in 2 minutes... well at least it was within 20 minutes and we were told he would start it immediately (this was Friday). Rec'd cb on Saturday @ 2pm that it was done. We picked up on Monday, $80 to change the brush... BUT there is still no suction, it won't even pick up a tiny crumb in my car. We have purchased 4 vacuum's from this place, price is competitive, but the service and customer service is just really poor. Not happy with this place at all and I will likely never return, even to buy another machine. read more

ordered a new head for our dyson. arrived in good condition. the head stopped working after 5 weeks...called ABC, they said we have to call dyson! 5 weeks later, a product they sold us does not work, they need to exchange it and deal with it themselves. I would never buy anything from this company again. If you are going to provide internet sales, you need to stand behind what you sell. I am now wondering if this was a "second" or refurbished and resold as new. USE ANOTHER COMPANY THAT WILL STAND BEHIND THE PRODUCTS THEY SELL. read more

I called up to get my Dyson vacuum repaired and the guy said they could fix it. I had already bought the part myself so I just needed someone to do the labor. I drop it off and the guy working says maybe about a week. A week later I call and nobody has touched it and the guy apologizes and says they're running about 2 weeks right now for Dysons. I'm discouraged at this point but what can I do so I say ok. 3 weeks later I call to check up on my vacuum after realizing it's now 1 week past when they'd told me and they said nobody has touched it and that it'll be a few more days. I'm not very happy at this point and I explain what I've been told to this point. The guy apologizes and says it should just be a few more days. I say ok and that I'll call back to check up on things in a few days. A few days later I call and still nobody has touched it. He promises he'll get it in front of the repair tech tomorrow. By this point I'm done. I drive up there and pick up my still broken untouched vacuum. I understand a business can get behind but that's the point of being transparent and honest. Tell the customer that it'll likely take 1 month to get repaired so I could have taken it somewhere else. Don't keep stringing me on. This is my experience with ABC Vacuum. read more

i bought 2 quartz heaters from abc on ebay, they were not good loud and would run all the time , they had a hard time keeping my office warm 12 x 12 144 sq ft. i gave one to my daughter and it kept waking the baby. i contacted them and they said sure will email label so i could send mine back, that worked out alright got my refund thru paypal. daughter still having problem so asked to send back same reply but, they are having problem figuring out they still owe me money after 5 emails and two phone calls they are still sitting on it. in one email they tried blackmail buy saying i would first have to change my ebay remarks. funny thing i never posted any comments on ebay. will never buy from them again. read more