My Dyson's Vacuum stopped working suddenly, I was concerned that I'll have to buy a new one ($499) so I started looking into places that could repair it, I decided to give a try to ABC Vacuum Warehouse and in less than 10 minutes my boyfriend was walking out with my vacuum all fixed and working perfectly! Crystal was amazing! she called herself a vacuum whisperer and she truly is. She certainly took care of us and on top of everything we didn't have to wait a week or so to get it back! read more

This place is great - and seems to be run by women, which I love. My little Dyson is 9 years old and stopped sucking. I tried to figure out the issue myself (cleaned everything, examined tubes, etc.) and couldn't. I walked into ABC Vacuum Warehouse and was greeted by two women happily in conversation. One looked at my vacuum immediately and couldn't figure out the issue. She passed it to another woman who figured it out pretty quickly. It was a bent rubber gasket that just needed to be re-positioned, and I NEVER would have figured that out on my own. I would have just bought a new Dyson, and they're so expensive! This trip took less than 15 minutes and they only charged me $30. I highly recommend this place! read more

I went in to drop off a Dyson vacuum for repair of its on/off switch, and Greg figured out on the spot that there was nothing wrong with the switch - it was just that some material had clogged up the bottom of the unit triggering an automatic shutdown. He cleared it and handed it back to me on the spot - great customer service and I highly recommend them! Knox K., Austin TX read more

Can we talk about how these guys found the root of my problem and fixed my DYSON in 20 minutes, in the middle of the day ON A SATURDAY?? Kelli was awesome and very knowledgeable. She educated me on so many things that I didn't even know existed when it comes to vacuums. I will definitely come back if I ever have vacuum issues and when I'm ready to purchase a new one!! read more

This is a fantastic store on Burnet Road. They offer so many different and high end vacuums and really walk you through all of the features! read more

My Dyson DC 40 was having issues with suction from the bottom. I took it in (around noon o'clock), described the issue and the nice lady whipped open a couple of hose access points and found the item that was blocking the intake. took almost 30 seconds, she didn't charge me. I told her it needed new belts, she told me it didn't have any. I don't know what they could have done to make me happier with their performance. I highly recommend ABC Vacuum and will let all my friends know when they need help with their cleaners. thanks ABC! Deb read more

Today I went to this store as my vacuum cleaner had a power cord problem and it was electrically hiccuping. Kelly, the pleasant attendant, was very thorough explaining, step by step, all the details about how to change the power cord by myself. The vacuum was past its warranty and the cord was the exact Branded part that was needed. While she was explaining the whole thing and almost disassembling the machine in front of me, the other nice lady that works there took one of the vacuum filters and went to the back of the shop. While there, she adapted a special gasket to the filter and put it back together again. This adaptation changed a very loud jet-engine sound that my vacuum had and now it is much quieter while keeping its functionality intact. Protecting my hearing was an added bonus of this morning visit. I changed the power cord DIY style and sat down to write this review as a thank you to their great service. Cheers! read more

ATX Vacuum Solutions - Appliances & Repair Near Me - Austin, Texas

Great service and assistance with choosing our new vacuum! Super friendly and helpful!

I've gone to this shop a few times over the last 10 years for various repair problems on whatever vacuum cleaner I happened to own at the time. *Everyone* I've encountered has immediately opened the vacuum cleaner up and either fixed the problem on the spot or identified what parts need to be ordered. It's truly a joy to watch. While I was there most recently I discovered they sell a *cordless* vacuum cleaner, by Riccar (an American manufacturer.) While I was swooning over the Riccar, they cheerfully and efficiently identified the problem my current vacuum is having, as they always do. I love encountering businesses where the employees are experts in their subject matter. And now I know what Christmas gift I will be asking for! read more

Crystal fixed my vacuum cleaner, which was making a loud noise and not functioning properly, while I waited. She took it apart, cleaned it, put it all back together, and it worked! All of this occurred within about 10 minutes. Not only did she not charge me...she carried the vacuum back out to the car for me. Super service! I highly recommend this company!! read more

Huge SHOUT OUT to ABC Vacuum on Burnet! They couldn't find the part my carpet cleaner needed for quite a few months. I called today to find out what I should do, maybe just buy another one. They ended up giving me a new carpet cleaner for the price the repair on my old one would have cost! Now THAT'S service! Thank you ABC Vacuum!! read more

I took my Oreck XL vacuum to get the rubber belt replaced. I was told it also needs a new brush and somebody will call me in 24 hours with price for parts and labor. Two weeks passed by and nobody bothers to call me so I stop by again and was told we are sorry but we will call you. Next day they call me and say sorry we cannot get the parts, so I had to go in a 3rd time to pick up my vacuum. Next day I take it to an Oreck Place near lake line mall and the guy not only had the rubber belt in stock but to my surprise says the brush is in perfect condition and doesn't need to bee replaced. The whole thing took 15 minutes and a total of $ 7.57. ABC Vacuum on Burnet Road not only tried to cheat me but I find them thoroughly unprofessional. They tried to upsell a part which absolutely was not required. PLEASE BE AWARE AND STAY AWAY. read more

The roller brush on my two year old vacuum went ka-put. Every place I called, including the manufacture, tried to sell me a whole new roller attachment for $90 or more! As a last-ditch effort I called ABC and they told me they would test to see if it was the roller-motor or just a servo- it turned out to be the servo! ABC had my vacuum back & running like a champ in 24hours at 1/2 the cost of any other place! Thank you! read more

I have a Labrador, therefore I have a vacuum. I bought an Oreck from ABC less than a year ago. When I had a minor problem with it, the Oreck tech there at ABC fixed it in minutes. And he gave me great advice too. Nice people, and I went to see them during the Corona Virus, when everyone is on edge. Thank you ABC Vacuum! read more

I have had such mixed experiences here! And I'm a little astounded at how many bites at the apple I've had in such a short span of time. I must vacuum more than I like to admit... or, alternately, I'm a really terrible vacuumer and passive aggressively break it on a regular basis. Each visit below occurred between August and November 2014. The first time I went in, I needed a super minor repair. The bill was an astounding (and thrilling) three dollars and 25 cents. I was thrilled and it made me feel that they would be fair when issues with my vacuum cleaner came up. And it made me want to come back again and again. I was a first time customer, and it established credibility. The next time I went in, I'm pretty sure I was overcharged for the filters I needed. One employee thought one price, and another employee thought that was too little, so they charge me the higher price and it ended up being about $40. So it goes. How my supposed to know how much a vacuum cleaner filters cost? I paid it, and left feeling meh. The next time I went in, it was because my vacuum cleaner stopped working mid vacuuming. A very nice employer (guy) plugged it in and it worked, he told me that it had over heated and had automatically turned off as a safety feature. In other words, there was nothing wrong with my vacuum and sent me on my way free of charge. On my final visit, I went in to have the belt replaced. An employee took my vacuum to the back and replaced the belt and brought it back around to the front. There was no ticket written up, so another employee took over. She was of the opinion that he had put the belt in incorrectly (which in itself did not inspire confidence-I almost walked out with a gimp belt and there are probably better ways to rectify this situation without making customers think that you're all incompetent and/or trying to sell each other out). She said that there would be a $20 service fee in addition to the price of the belt because they were going to clean the brush roller too. Mind you, this servicing had not yet been done but I didn't feel like I was in a position to stop her. So she stands there and halfheartedly uses another big vacuum head to suck some stuff out of the bottom of my vacuum. So, with the replacement of a three dollar belt, I walked out of there with a $25 charge. I can fully understand their need to turn a profit but it needs to bear relation to the services provided. On my first visit, I probably should've been charged a bit more. On subsequent visits, I did not like being present while the person watching the books rounded up to an absurd degree. If you're going to charge a $20 fee for a five-minute $3 repair, the vacuum should look pretty good afterwards, at least in the affected area. I won't be coming back. Back to the drawing board. I may send my husband into get parts and bags from time to time a la carte, but I'd rather have consistency and fairness and my expectations nice and managed so that I don't walk out of there again wondering what exactly happened and why I have a vague feeling that I got hosed. read more

Called and spoke with Greg about my Oreck issues. He was so kind and helpful; I was able to quickly fix my machine with his expert advice! I am so appreciative of his wealth of knowledge and I know if I ever have any other issues I will absolutely take my machine to ABC for him to fix. Thank You!!! :) read more

First, I would like to say that I had been an ABC Vacuum Warehouse customer for years; however, my latest experience with them has me looking elsewhere for my vacuum needs. I recently look in my Bosch Beetle canister vacuum to get a new electrical plug installed. It had pull off, and the cord was reeled inside the vacuum. I expected to pay around $20, but they installed a used reel that I did not approve and charge me $100. The reel worked once, and now I'm left with a pile of cord that won't properly retract. I feel ripped off! read more

Quick super helpful and honest as Abe. Call ahead to let them know you're coming but they're walk ins as quick as well.

I love this company! My Dyson bit the dust and read other YELP reviews about ABC. I came here to see about a repair. They could repair it, but it would cost $10 less than a purchase of a new one with a 2 yr warranty. I purchased a new one and a few months later, the hose was clogged. I have a Husky and we have A LOT OF DOG HAIR!! I was nervous not having a vacuum because my house was on the market and they'd have the vacuum a day or 2.... They let me use a vacuum at no charge until it was fixed. I will continue to use this company and have already recommended them to several friends! Shop local!! read more

Crystal is awesome. Ive brought in 2 Dyson vacuums. My first one - Animal needed a new part. Crystal said I can wait weeks or maybe months for the piece through them OR just find it online and they can install it for a fee. DONE. My second one was the stick vacuum. I brought it in.. turned it on and Crystal knew immediately what to do. It just clogged. She unclogged it and I was in/out in 5minutes. Very pleased with the service. read more

I love this place... been going for years. The awesome woman working there today fixed my thrift store SEBO Vacuum on the spot ..and even better, she was as pumped as I was about what great deal I got! She tested it out repeatedly to make sure it was working well and helped me get it back in my car. If you love supporting local business and interacting with actual human beings who care, go here! It's like stepping back in time to 1981. SAVE AUSTIN Y'ALL! read more

I have a Dyson DC28, it stopped working despite troubleshooting efforts. I contacted Dyson customer service who informed me they placed a work order with ABC Vacuum. I brought my vacuum into ABC and was helped by Sandy. She was very friendly and helpful. My vacuum was fully fixed and ready for pick up 3 business days later. Got the vacuum home and it worked great, just as when new. I am happy with my customer service and know they will handle my vacuum great for any future repairs. The storefront isn't some shiny new place but they are effective and that is what I would judge a company that provides such service by. read more

I dropped my Dyson off for a cleaning. I picked it up about a week later. My Dyson works so much better now. I wish I would have done this sooner. The price was very reasonable. Thx!! read more

My two-year-old Dyson's motor broke yesterday so I called Dyson to find out there's one place in town that honors their warranty. ABC Vacuume Warehouse had my vacuum back to a lean mean cleaning machine in less than 24 hours. The people there were professional, friendly and knowledgeable. I hope I don't need their services again but if I do - I'm sure glad I know where to find them. read more

Had a nasty inaccessible clog in our Dyson, with a trapped pencil. They fixed it, while I waited, in 5 mins. Very reasonable price. Will be back for any vacuum cleaner issues. Well done! read more

Took my Miele here because it had no suction after my husband took it someplace else. Crystal looked at the machine and within a few minutes she discovered that the vacuum was clogged. She tested it again, but there was still a problem with the suction. She looked in a second place and discovered another clog. Crystal did a thorough third test, and it worked perfectly! It took her 5 minutes to find the sources of the problem. She not only refused to charge me, she carried the machine to my car for me. She was friendly and thorough. ABC is where I'll take my vacuum from now on. (The other place had the machine for 3 weeks - 2 weeks longer than we were originally quoted, and somehow missed 2 clogs during the that time - and the machine wasn't used after that repair shop had it and the day I discovered it still wasn't working). read more

I LOVE this place. I just walked in with a finnicky Dyson stick vac. She diagnosed it and I walked out with it in hand 2 minutes later without paying a cent. She also told me what to do about my larger dyson (the carpet beast) which is also having problems. This place is from a different era - a local service place intent on providing good service, even if it's at their own expense. Such a fan of ABC Vacuum; I'll be back! read more

Said they worked on rumbas, when I drove all the way down there they told me that it's not. Thanks for the waste of time.

Dyson stopped sucking (haha!) so I stopped in here. They took care of all the warranty stuff for me and a few days later I walked away with an almost brand new looking vacumn! I wouldnt go anywhere else! read more

Love the service at ABC Vacuum! Crystal located a clog and fixed it in 5 minutes, reduced my Dyson Ball Animal's crazy noise level and even gave me a great portability tip. Been coming here a long time, love their small shop and big smiles! read more

ABC Vacuum was referred to me more than a few times! I am thrilled that I shopped there for my new machine! They gave me product knowledge that helped me decide to buy a new version of my old machine, plus... I bought a vacuum for my daughter and son in law! The manager, Sandy was kind and patient with all of my questions. The repair/sales guy was as helpful and kind. Customer service is the best! read more

I dropped off my (not terribly expensive) vacuum for repair while in a hurry. They told me it would be 10 days to fix, and what seemed like exactly 10 days later I got a call saying my vacuum was ready. I fully expected it to be expensive, but they told me they got a deal on one part and the other wasn't too bad, so my bill was $23.85 (much cheaper than replacing the whole vacuum). Went in to pick it up (again in a hurry), and like the first time, I was in and out in under 5 minutes. The decor is (unsurprisingly) a bit like the waiting room at a car mechanics, with various vacuums and air conditioners on display in place of chairs. Had I been there to buy, I might've been a little disappointed at their selection (like most places on Burnet, it is a small shop), but since I wasn't, I think they were great. Friendly, funny staff, very inexpensive repair, no pressure to buy or replace my current vacuum (not even a suggestion, which I appreciated), and a parking lot with enough room to avoid backing out onto Burnet. What more can you ask? read more

These guys were great! My Dyson was broken in a couple places, and they replaced the main top piece while I waited. All working again and now I have a handle to grab on to. Thanks ABC! And it only cost me $15. read more

Crystal was amazing! In less than 10 minutes she fixed the hose issue and I was on my way! Absolutely worth the 45 minute drive!!! While the are the only vacuum repair anywhere near me, I would go here even if there was a place around the corner from where I live! You won't be disappointed!! read more

Took my Dyson in (under warranty) and everyone was super friendly. When they realized it was a simple fix they did it immediately. Replaced the hose and I was out the door in less than five minutes. Everyone was friendly and warm. I would always refer someone to them even though it's not in my 'hood. read more

My dog chewed up the part of my vacuum that connects the body to the head- came in expecting to replace my vacuum or buy an entirely new part, but within 2 minutes the chewed up piece was replaced and installed at no extra charge. Wonderful customer service & definitely where I'll be going for any vacuum repairs/upgrades from now on! read more

I had convinced myself I would have to buy a new vacuum. My 20 year old Kenmore quit. No Sears nearby & Kenmore parts hard to come by. But these guys were great. The housing on the brush was stuck because Sears (yes, I'm sure) had stripped one of the screws to it. ABC managed to wedge it off and after a very few minutes determined that the reset button could make it work. I will drive all the way from South Austin to north Burnet Road anytime I need a repair or new vacuum. Thanks you guys. You are the best. read more

I had almost given up on my 10 year old Dyson when I brought it by ABC Vacuum. Another shop in town had suggested it was not worth repairing. Within minutes Crystal had diagnosed and fixed the problem. I didn't even need to drop it off and return later. This place is amazing! read more

I ordered something from this business through ebay. Today I spoke with Collin about a problem and he was very friendly and helpful. I will order from this business the next time I need something they carry. read more

My vacuum wasn't working properly this morning. I brought my vacuum in, and I was greeted by a very friendly woman. She looked at the vacuum, diagnosed where the clog was, and fixed the vacuum. It was about 10 minutes from when I entered to when I left with a working vacuum. The price was very reasonable as well. I'm glad I found this place! read more