So far the work looks great and I would have given this review 5 stars. However, I was quoted $6,500 for the job on Monday, and when the work was finished on Wednesday I was told that the cost of supplies had gone up and it was going to cost another $800. I understand costs going up, but $800 extra seems like a lot, and I wasn't expecting it, which is a hardship on our family. I should have asked what his daily rate was ahead of time and then asked for receipts for the supplies. The workers were super nice, but they left multiple cans and bottles on the ground in my yard. I'm not happy that I needed to clean up after their breaks. read more

We had a badly clogged kitchen sink and needed it to be fixed asap. Called several plumbers and Steve from A & W responded quickly and was able to give me a quote over the phone. Steve was very nice through our communication and explained everything clearly. His guys showed up on time and cleared the drain within an hour. Life savers!! read more

I called A&W to help with a broken water main in the front yard. I had already called multiple plumbers and no one would call me back. The owner Steve answered immediately, was extremely knowledgeably, and was able to schedule a repair quickly. Upon arrival to the house, he found trees planted on top of the water main, and a pressure regulator that should have been replaced in the 1970's. I assumed he would tell me what day he could repair it (since it was a Saturday morning), but to my surprise, he was willing to fix it right then and there! By the end of the day, the main was fixed, water was back on, and the correct water pressure was in the house. The service was great, communication was fantastic, and Steve really knew what he was doing. A&W will be my first call for any plumbing issue moving forward. read more

Sorry man, gotta tell it as it is. Set up and confirmed an appointment at 8am. He didn't show. Contacted him at 8:15 and he said he was 30 min late. At 8:45 he called and said he was at another site and would be another 10 min before he could head out. At 9:30 still didn't show. At 10am I couldn't wait. Call him and he said he was just on his way, which was nearly 25 more minutes away. I'm a pretty laid back guy but, seriously over 2 hours late and still not here???? How can you do business like that? read more

Our water heater suddenly failed and started leaking on a weekend. We called and Steve came out the next day, after consulting on the phone. Based on photos we emailed after the phone call, he quickly arranged for a new water heater to be delivered and then installed it without any delay. Stayed in close communication throughout, juggled his schedule to accommodate ours, Friendly and straightforward. Gave clear instructions after installation on how to maintain the water heater. Gladly honored the $50 Yelp coupon. We were very impressed with the swift, painless process, all done one working day after our call. Turns out Steve had worked at San Jose Water Company for over a decade so really knows what he is doing. Will definitely use him again for other plumbing needs given how responsive, efficient, and honest he is! read more

Set up an appointment over the weekend after receiving several quotes, theirs was the best one! After adjusting my gas line for the dryer they even put it together for me! I didn't have to contact anyone else! Very nice and prompt! Would call again if ever needed! read more

We've used A&W on a number of projects in our house over the years. Starting with a re-piping after we moved in, a replacement of the main water line and recently a replacement of the main sewer line after we had continuous backups and cabling didn't resolve the issue. Steve and his crew always did a great job. On the recent one they took extra care of the new landscaping, explained all the steps well and cleaned up nicely after a job well done. I also really appreciate that Steve makes us feel truly valued long time customers. He tried to help us out quickly while he had a busy schedule, dealt with permits and inspections smoothly and kept us informed about progress and status. We get prompt responses on text messages or phone calls. Steve has a background with a major water utility company and his experience and network apparently shows in such unplanned jobs as our recent sewer line replacement. Great and competent company to work with. read more

As other stated, Steve is the best. Very professional and knowledgeable on all plumbing related matters. Me and some other folks in our community asked him to install the water softener & RO system. He show up and had everything fully set up/tested in no time. We are very pleased with his work. If we ever encounter any plumbing issue, he will be our ultimate solution from now on. read more

Tried to arrange an estimate visit - twice! Both times, they either forgot or something happened. The owner apologized and said he will contact me back to reschedule, which never happened. I gave up. UPDATE (re:reply): app has nothing to do with it. I did call you! And you had my phone number. No hard feelings, I'm just trying to be objective. I already hired a different contractor. read more

Scoured Yelp and Angie's List to find a good plumber/contractor who could help me replace my hot water heater with a tankless system. Came across Steve at A & W Plumbing and I'm so glad that I did! Steve struck me as a really laid back guy with lots of knowledge. I think his years of experience working at San Jose Water before staking out on his own is a huge asset. He was able to swing by on a weekend morning to check out my situation and give me a quote. I shared with him some of the conversations I'd had with other plumbers/contractors and he was pretty straight-up with me in saying that he didn't think I needed this or that. He ultimately ended up saving me over $1000 compared to some of my other options for the tankless unit that I wanted. He was able to schedule the installation for later that same week and do the job pretty quickly. After the install, I noticed that the flow of water wasn't quite what I was expecting and told Steve. He come back out the next day to take a look and resolved what turned out to be a very minor issue in under 10 minutes. I really can't say enough good things about Steve, his knowledge, demeanor, and his very high level of customer service. I'm actually going to have him service my mom's tankless unit and possibly install a water softener system as well! read more

We have hired Steve a couple times in the past, and he has always done a great job. This time, we called him when we decided to have a water pressure regulator installed on the house. Our pressure was running between 90 and 110 PSI and was causing some "water hammer" sounds in one of our fixtures, so we were pretty sure a regulator would help. Steve did a great job, and it only took him about 90 minutes. And of course, the price was very reasonable. I'm sure we'll call him again the next time we need a plumber. read more

Dont' know what his work is like due to Steve cancelling 3x's and setback my landscape project.......UNRELIABLE. If it was possible to give NEGATIVE stars I would! read more

Steve came out on MLK day to check out my situation and give me and estimate. We ended up having to run a new gas line--not a small project. But he still was able to get the work done on Wed morning. He also recommended a fantastic product: Blue Monster Compression Seal Tape. I got that from Amazon and used it to patch up a weepy water pipe. Bottom line is I'd use A&W again. read more

I've used these guys twice. After the first time I knew I'd never call another plumber. The first time was my kitchen sink. Steve came out quickly and got things fixed and Running smoothly. The next time was my toilet! I didn't know if my old one could be fixed or what? Steve came out and checked it out and told me all my options. He even went and picked out a new one and had it installed the next day. It even had a self closing lid!I highly recommend this company! Great job! read more

Kitchen sink back up on Mothers Day Morning. We were having people over that night for dinner. Not Good! I went to yelp and found A&W. Every review was 5 stars ( I found out why) Called Steve and 8:30 AM. He was at our house within an hour. He was able to diagnose the problem. Clogged pipe which he snaked out. He also noticed an problem with the slope of our pipe which caused the clog. The price was very fair, and the work was great. I have scheduled him to do additional (non-emergency) work . I will never call another plumber. Look no further, he should be your plumber too! read more

Called Steve from A&W to come out to fix one thing and ended up fixing three other things that were wrong. Super happy and satisfied with his work. He's a great guy, down to earth, that knows what he's doing and very professional. I'm glad I was able to find someone I can trust to do the right job. He will be our go to guy from now on. read more

Sunday morning, I see the ceiling of my living room leaking, I called Steve, he said he's doing a job until 2 and he'll come take a look after that and no primary inspection fees :) He gave me a call to say he was going to be late too, which was very good and uncommon as far as I've seen. He showed up, took a look at it and told us that we can do it ourselves, explained what to get form Home Depot and that it would cost us much less that if he wanted to do it. I truly appreciate his honestly and sharing his expertise. I will definitely call him again especially when I have a serious case that I need a plumber to handle. read more

I contacted a couple people before and after A & W Plumbing. I contacted someone after only for a couple reasons: 1. I offered my landlord three quotes and 2. Steve wasn't going to be able to come look at the water heater until the next day anyway (which was fine - it wasn't an emergency). Of the people I called, he was the only person who asked a couple questions AND said he would stop by to have a look before quoting. Steve was arrived when he promised. Later he was extremely patient with my phone calls (remember I needed a quote for the landlord). I never received the email, but...it all worked out fine. He replaced the water heater quickly and efficiently. He showed me what do do if the pilot light went out and though I asked him how much it would be to empty and refill the water heater the next year - he suggested that it was very simply to do and instructed me on how to do that as well. Oh yes, very important: the price was extremely fair. I hope I don't need another water heater in the near future, but if I did, I wouldn't hesitate to contact A & W Plumbing again. read more

Summary: Would definitely do business again. They say in life you need a good doctor, lawyer and plumber. We found our plumber! I have multiple properties, and I called early on a Saturday morning for a leaking water issue. I'm sure I woke Steve up. Even so, Steve came over quickly, and addressed it. He was extremely knowledgable, and very efficient. He charges a fair price for his work. More than that, when hiring Steve for a job you are getting top notch service and expertise. Who wants to call and deal with multiple companies. Cut to the chase and call A&W. read more

Steve and A&W plumbing did an awesome job! Very professional, knowledgable, friendly and courteous. We had an issue with our shower backing up, and air bubbles coming from the toilets. He diagnosed the problem and fixed it. My wife and I would recommend them to anyone in need of a plumber! We will be absolutely using them again! read more

Sent them a yelp requested quote [yelp says they respond within 1/hr/ yah right]. Called them and they said they don't take on little projects since they are currently working on big projects! Response to your below message: It's fine no worries, I see you responded on this. I always contact people in my community first (LG) I figured I support my local small businesses, but I didn't get a response and when I did call you and spoke to you over the phone you mentioned you where busy with a big project at this time. It's totally okay. Thank you for your time. read more

Called A&W for a failed water heater. He made some repair suggestions over the phone and didn't ask for a dime. All of the other places we called told us we needed to replace it without even asking what brand it was or if we had tried to troubleshoot. These guys are legit, will call them when I need some real work done. read more

He came on New Years Eve and returned to finish on New Years Day. Nice demeanor and friendly manner. Worked at SJ Water for 15 yrs. He either does or supervises everything himself. Supply line from street to house had a major leak. Got the job done. I would call him again. Price was reasonable. Feel lucky to have found him. Very reliable, cleaned site after. Cut and replaced sod instead of just leaving a mudhole. read more

I just called A & W for help with a possible leak in our backyard. Not sure who I spoke with - but this gentleman gave me advice over the phone, saying it's probably the irrigation system and that a gardener would probably be able to fix it and cost much less than having a plumber come out. What a nice thing to do, and only took him a few minutes. Will definitely call these guys for future plumbing needs. read more

It is so refreshing to find competent people who actually know their craft. Steve came out for a water heater replacement within 24 hrs of my request. He was punctual and kept me in the loop at all stages of the job. He and his company are now my go-to people for servicing needs of this type. His pricing was reasonable and particularly liked that the unit was manufactured in the USA with quality parts and higher steel gauge. Get the job done RIGHT-- call Steve. read more

My call was answered by a nice, courteous guy who apologized for being so busy that I'd have to wait a few days. I said OK, and as he was on his way out, he requested that I send him a text message so he could get back to me. I did as requested. No response. Second text message. Still no response. No response = 1 star read more

I wish I could give more stars! Steve was incredibly responsive, knowledgeable, and professional with our plumbing issues. He took the time to explain the issues in depth with our landlord over the phone. He was able to quickly resolve the problem. I would HIGHLY recommend Steve in a heartbeat. I can't thank him enough for his services. I feel very lucky to have called him out of all the local choices. read more

My husband called A&W after another plumbing company's idea of arriving in "15 minutes" lasted 2 hours. We were in a bind. After three days of no drainage due to clogged pipes (preschooler found a stash of wet wipes) we were tired of using the neighbors house 24/7 for our personal needs and had no confidence that plumbers could fix this issue. A&W arrived at our house expediently and talked to us about what they were going to do and gave us an estimate. Everything was efficient. Within 3 hours we had working pipes and could take a shower and flush the toilet. The price was fair and the plumbers were friendly and knowledgable. I will never hesitate to call upon them for future needs. It's important be able to rely on people and their word and this company does just that! Thank you!!! We will be passing your name along! read more

Responsive and professional I called A&W last Friday and got Steve. He couldn't come that day but said he'd be able to come on Sunday am for my two issues: disposal leaking and a safety concern re the hot water heater. He confirmed the appt and was right on time. We was well groomed and professional. He took one look at my water heater and got very serious. It wasa about a year old and it seems it was installed improperly. The top was not sealed at all which meant that carbon monoxide had been emitting into our home instead of being vented to the outside to dissipate. He explained that we were lucky to be alive. The handyman, who installed the water heater only a year ago mentioned there was a safety issue he needed to take care of, He vaguely explained what it was and then put some towels on top of the heater to soak up any leaks (??) He told me if I ever saw water in the pan to let him know right away. Steve further explained that were extremely lucky that our house did not catch on fire as the rags has char marks on the from the carbon moxitde causing sparks. He said the hot water heater was so dangerous that it had to be fixed first, and had to be fixed that day. I felt very comfortable that Steve knew exactly what he was doing. He took care of both issues in about two hours including going to the store for parts. His years of experience show. It wasn't the cheapest job but what a great lesson I learned in being penny wise and pound foolish. I couldn't have written that check fast enough and was so grateful that my kids and I live to tell our lesson. I will definitely call A&W in the future if I need a plumber--and I will.....we all do from time to time. read more

After calling 2 other plumbers and neither of them showed up I am grateful I found A &W plumbers. They were very responsive, quick, professional and very reasonable. They were up front with their costs and explained everything to my husband as he completed the job. I will definitely be using them again for other services as needed. It is nice to find nice, honest professionals. read more

Look no further! My circa 1970 home finally blew the main line to the street. A&W came with in 24 hr. to get our water up and running (it was 9pm when our line broke). Yeay, water! With the major work that needed to be done, (cutting hedges and all) a sprinkler was broken..... and a few 1970 issue's arose. Fast forward to the fixing.... They came the day I told them of the issues to fix the sprinkler, which was bound to happen... but not only that, the 4:30 appt where other issues were found are still being fixed, (8pm! No one stays, is he super man?) Glen did not leave to go home, he stayed to finish the job. A Home Depot run, 2 faucet's fixed as well as the sprinkler line. Many avenues were taken before doing any extra work for cost savings where necessary. I would promote A&W to anyone that asks for MAJOR or MINOR work. On time, curtious and very fair. If you have a plumbing problem, give them a call. read more

We'd been having some toilet backups, and water coming up through our shower. I called Steve on a Saturday, after tying a few other local plumbers, and he told me he'd call back as soon as he was done with his current job. He was true to word, and stopped by shortly after. He and his partner snaked out our rear clean out pipe (heh), then another cleanup pipe where the problem actually existed. They snaked it 3 or 4 times, changing the heads on the snake to chew threw the roots that had apparently gnawed through beyond our property line. Very thorough work! Steve left us with some good advice to put in another clean out pipe at the property line, so that when this happens next time, the city will have to come and fix the piping in the street where the roots have taken residence. Otherwise the cost would be on us, and likely run 5-10x as high as just putting in the clean out. Good, ethical guys, true to their word and thorough. I'll be calling them again to do the recommended work. read more

I was in Mexico when I received a call from my roommate telling me our kitchen was flooded and the sink was leaking. I immediately panicked because I was in party mode and hungover and drunk at the same time PLUS thousands of miles from home. I called A&W (8 AM on a Saturday morning) and Steve answered right away. He came over immediately and fixed the problem faster than I could say margarita. He kept in contact with me while he was replacing the sink to make sure I wasn't freaking out. Everything was taken care of quickly and professionally. He even cleaned, dried and put away all the stuff under the sink for me! I was able to relax and enjoy the rest of my vacation and haven't had a problem since. I highly recommend this company. Gracias A&W!!!! read more

Being new to the bay area, we rely heavily on Yelp and their reviews. We are very happy to report that our fellow Yelpers did not disappoint with their outstanding reviews of A&W Plumbing. A&W Plumbing (and Steve, owner) definitely deserves a 5 star rating, if not an extra star for making us so happy to find such a gem among plumbers! Needless to say, we do not need to search any further. We've found our guy! We needed a gas line installed as we were installing a new gas range. We called A&W Plumbing and Steve went out of his way to accommodate our busy schedule and we were able to set up an initial consultation. From the get go, we liked Steve. Easy-going yet professional, he knew his stuff and gave us a fair quote. On the day of the job, Steve arrived promptly and set out to install our gas line. He did a fantastic job! He walked us through the steps and patiently answered all our questions. Upon completion, he thoroughly cleaned up and patched holes that he made (he even offered to patch a few nail holes since he had the spackle available)! So, WOW! It is so hard to find a good plumber and we've hit the jackpot. We are recommending him to all our friends and family! A&W Plumbing and Steve won't disappoint! read more

Had complete sewage blockage at the weekend. Called Roto Rooter who came out and completely failed to make any impression on the problem, then left with their money! Called Steve at A&W, who was on another job, but took a few minutes to come and see what our issue was. Steve made some suggestions as to how the problem could be addressed, and said he would try to get back next day (Sunday), as he was on another job. Steve came Sunday and tried various options until he found one that would provide at least a temporary fix. It worked! We had a functional sewer line in about 1-hour. Steve said if he couldn't clear the blockage, he wouldn't charge - now that's customer service! There is more work to do for a permanent fix, but A&W is now our preferred plumber going forward! Highly recommended. FL, Los Gatos, August 2015 Update: after some discussions over the past week, Roto Rooter agreed a full refund of the payment for their service call....Kudos for that! read more

Steve is the absolute best. We had a very last minute problem and he was here within 20 minutes and fixed everything immediately and for a great price too. If you ever need a great, honest service please call this guy. read more

To keep it short and simple, I am very satisfied with the work performed by Steve and company. From first call, until completion the replacing of my hot water heater was top-notch. I highly recommend them. read more

Steve and his partner were very professional fast and courteous I would never use another plumbing company ever again. I was quoted half what 10 other companies quoted me to replace my sewer line. Now after the job completion price doesn't matter to me as much because I know these guys are true professionals willing to go the extra mile to get the job done right the first time read more

There's a reason for all the 5-stars - Steve and his crew earned them. We had a gas leak caused by a cracked, aged underground pipe. They responded immediately, arriving on the scene within the hour. Steve was friendly, articulate, straight forward and offered a solid, timely solution at a fair price. And, they delivered - quality work process and results. Highly recommended. read more

Water heater decided to quit over the holidays. Steve provided prompt, knowledgeable, and affordable service. He got us back in the hot water business in 24 hours and followed up to ensure the system was working. Definitely recommend him and will be using him for any future needs. Thank you Steve! read more