Lacks competence and customer service skills. Not committed to the preservation of bees and does not care about the safety of all the residents, including children who live in my townhome community. She actually threatened, in writing, to release "tens of thousands of bees" on our property, a place where she knows the HOA will have them killed! I asked for a refund due to her failure to honor her website's "satisfaction guaranteed" statement (false advertising) because the bees were not removed and ended up being killed by the HOA's pest control company. Her psychotic response included the threat!
I had an urgent situation and only had one day to try and save a bee colony that was going to be killed by the HOA, so I didn't bother to check the reviews online. I immediately accepted the one who could come the same day. This one was also the cheapest. The hive was inside a rotted tree stump. Turns out the hive went underground, under the stump. I contacted 7 other businesses. All others who responded were offering to come out for a much higher price because they were competent enough to know that the stump had to be cut open in order to get to all the bees. Most of them couldn't come the same day. So I went with this one because they claimed they would get the bees out and seal the holes in the stump. My invoice claims "removed ALL bees and closed/sealed ALL entry points." This is false. Her employee stated the only time they actually take the bees with them to relocate them is when they are also taking the hive. They tried to get as many bees out as they can by hand, and then sealed one side of rotted stump (which still had several holes all around it). I'm guessing the employee didn't notice all the other holes. They didn't seal all entry points and I watched the bees that they did get out just go right back in. They never even got the queen bee out! You'll probably see her rambling on about residual bees in her response or that they saved the bees. When beehives are removed, not all of the bees are present, as some may be flying around in the air outside the hive, foraging, etc. These leftover bees are called residual/straggler bees. She's trying to lie and say the residual bees are the ones that were killed, but they are actually the ones who SURVIVED. The residual bees were the lucky ones who were NOT killed because they weren't there at the time. After pest control killed the bees and the stump was removed, you could then see the residual bees when they returned later that day and the next day, hanging out at the hole where their hive used to be. I'm sure this business will be able to better fulfill your needs if your situation involves a building, and not a tree. I wasted $220 and when I asked for a refund was threatened with "tens of thousands of bees." Just the fact that a merchant would respond with such a threat warrants a 1-star review, and for all to steer clear of doing business with this person.
Her reviews are not yelp's fault. Only a delusional conspiracy theorist would believe that. Check out the owner's responses to the negative reviews. That should tell you enough. She has negative reviews on google too. There are 2 businesses online (including on Yelp). They are the same business (same address, same license, same person). Bee Professionals https://thebeeprofessionals.com (showing as being in Woodland Hills on yelp but it's not) and the Bee Catchers in the Van Nuys area (https://beecatcherssocal.com).
If you do decide to do business with her, I HIGHLY recommend all communication being done in writing (text and emails can be used as evidence), and take before & after photos/videos. She has already been caught in so many lies so having everything in writing gives you good protection ;)
And be prepared for the way she responds should you dare have any complaints.
*as you will see from her expected response, delusional. Holding false beliefs despite evidence and proof. If she doesn't post her response here, you can look up bee catchers on Yelp and see it there. It will give you an even better idea of what kind of person you'll be dealing with. read more