Walked in expecting decent service .. mediocre service at best .. the two people who did help me seemed clueless about what to do with my out of state registration .. waited around almost an hour for nothing.. should've went to the DMV to begin with.. paying all this insurance for what?? Smh read more

I've been a member of AAA for many years. When I was told you can register your vehicle with AAA in California I wanted to take advantage of that. On a Saturday I went in to take care of that. They were polite and then told me they don't do it on Saturdays, only Monday through Friday 10-4. Okay. I go back during those hours, one person waiting, and tell them I want to register my car from out of state. I was told that because it had rained and the ground was mildly wet the employee couldn't go outside to check my VIN and complete my registration. This is the most asinine thing I have ever heard and also dishonest. I completed my registration same day, same weather at AAA in Oakland. Lazy, dishonest employees at the Alameda location. Very disappointing. read more

Jarrett Washington is the best! After years of poor service with Statefarm I decided to make a change... within minutes of meeting Jarrett I had better coverage, started saving money and was so happy! (Saving over $100 a month!) The office is lovely, the service is perfect and seamless. I am so happy! Thank you AAA and Jarrett!! read more

Went to renew my registration was met by nice lady she put me in queue waited 5 minutes and took care of business. Everyone in branch was great.. read more

Previous insurance provider had new changes to my plan and i needed a new insurance provider. thankfully Mike Chan with AAA was here to help. Got me on my way back on the road with a new and better insurance policy than previous provider ALLst.... Reach out to Mike to save you some money and get your insurance right. read more

In and out in literally 7 minutes. Got my registration taken care of. A little difficult to find no thanks to GPS but hey ya know. People inside were helpful. It's super clean and easy on the eyes. Auto Club is a great service and I recommend it to everyone. I haven't been to a DMV since my first license. Never going back. Thanks Auto Club. read more

I went in to make some adjustments to my auto policy. I had the pleasure of being assissted by Richard and Olisa. Richard was very down to earth, got me in and out quickly, and found a way to lower my monthly installments. Thank you! Happy New Years. read more

A 15 minute call with AAA saved me 48% on my car insurance. I was covered by State Farm and then I got into an accident. State Farm tried to raise my rates from $145 to $260 per month. I spoke with Angel Lax briefly, and she sent me a quote that came out to $135 per month. I am absolutely thrilled. Angel is so friendly and easy to talk to. I really could not be happier. I would definitely recommend her to anyone who wants an insurance agent who is knowledgeable and looks out for their clients best interest. read more

Amazing service here! I was so stressed about the home insurance process and they walked me through and expedited all requests and were on top of communication! Shout out to Michael Chan my insurance rep! Would highly recommend! read more

Quick and friendly service. Easy parking and easy to get to the office. Pay your auto registration, so convenient.

Brenda Glover was very helpful and knowledgeable. She upgraded us to a higher plan and walked us through the whole process. She also added my husband. We are in the renewal stage so it was cheaper. She also politely ( not pushy ) mentioned to us about a new thing they are doing with home security at an affordable price. So we are looking forward to being reached by that person. We have been thinking about home security for some time . She also got new cards sent out to us and emailed temporary cards for now. Also let me know about the aaa app and what it can help us with. I highly recommend her for any promotions or pay raises she does a very professional kind way of being a aaa representative. Thank you Brenda Suzie Gabrielsen read more

This is no longer at this address! Tried to call to find out new address but put on endless voicemail chains.

Extremely rude and unprofessional! I went in when no member was in line or being helped and still waited for a long time, also the associates were rude and talked about me as I waited an South Asian man looked at me said something then when I asked him to repeat himself he looked down at me and said I'm not talking to you. What is this?! I went here to get better service and was ignored read more

Very good service, very attentive and informative . everything that I needed was done in a professional manner.

I contacted Michael Chan on his day off to see if he could assist me in getting ins coverage for myself and daughter. To my surprised he gave me a great quote and all taken care of right on time! His customer service was awesome!! I'll recommend anyone! read more

This is my favorite AAA office. Staff is sharp, polite, efficient and the DMV Dept staff knows their stuff. Parking is easy. I was in and out in 10 minutes. read more

I purchased a membership and needed to get a duplicate title. I sent my son who is also a member with the same name and completed document. I have completed numerous transactions at DMV and have not ever ask for my ID to transact business for myself or on anyone's behalf even when registering my son in laws car. Triple AAA hasn't changed in 20 something years still terrible service and rude customer service. I'll cancel my membership and go to All-State. The manager said to go ahead and go wait at DMV for 4 hours so I will because at least it will get done and I didn't have to pay $200 for a membership. I can actually drop in in the drop box get service in the same amount of time my son wasted there. DON'T GO TO AAA IN ALAMEDA read more

Smooth Process . Michael Chan assisted me in the process . I would recommend this insurance provider

I got my car insurance here. My experience was amazing and sooo easy. I loved their professionalism. Mike Tranh really helped me find the best price with good insurance on my car. Not like Geico or Farmers. Thank you Mike and thank you AAA. read more

AAA Alameda Landing is a brand new location! White glove service all the way. Free wi fi, free coffee (or hot chocolate) no more waiting in line for DMV. WOW, if it's really busy you can go shop and they text you to let you know it's almost your turn! The travel agent is amazing. I don't usually get this kind of service unless I am at Nordstroms or Saks! Love this new full service location. Its right outside of the Posey Tube in ALameda. Just look to your right, it's next to Teppanyaki restaurant in Alameda Landing. read more

I was able to get the maps I needed in a matter of minutes. The lady knew exactly where to go to get them and it took her no time at all. She had a great attitude and was very friendly. This was my first visit to this office but it won't be my last. read more

I know things are different with Covid restrictions and I had no problem waiting outside, but this office didn't adhere to their own policy by stating to wait outside someone will be with you shortly. I stood outside, no one came out. I see employees sitting inside with no customers and one guy standing with a clipboard. Why didn't he come out and get my name? Ask why I was there? Tell me how long of a wait time? I got nothing! The other guy standing outside was already fuming, saying they don't know what they are doing and they are rude. Another lady that came after me knocked on the door, they opened it, couldn't hear the conversation, they took her name and she walking around the parking lot with her husband. I assumed she got her name put in for an appointment. I'm a busy person too. Why post a note telling me to wait, Hefner it should have said, knock on door to put your name in. The guy with the clipboard needs to keep an eye on the people outside and accommodate them accordingly. He did not! I left that office without anyone inside ever coming out to talk to me. I'm upset. Will I go back there? Probably not. Will I remain with Triple AAA? Having my doubts to say the least! Covid is hard on everyone. Show some compassion and understanding for your customers. read more

I came here the other day with a friend who needed to get her tags and I was looking into switching my car insurance policy. I've had them in the past but went with some other carrier and that was a mistake! Anywho.. I was greeted by a guy named Mike and he helped me with all my questions and questions that I didn't even think I had! Very informative guy and very persuasive! I am looking to making the switch shortly once I get my new car! read more

An hour wait to pay my car registration! Wow, it's a good thing that we have a new AAA office here in town. Last time I came they were closed for a long weekend. read more

This place is the best. I spent years suffering at the DMV. Come in, grab a Kurig, get served. #winning

I recently purchased a new car and I felt like my current insurance didn't provide me the coverage that I was paying for. Vanna bong was very nice and had recommend that I get a quote from AAA. Sun Luong had contacted me and we worked out a great coverage for all my needs. It feels great to know that I have an insurance that will have my back. read more

Plenty of parking, great customer service, water/tea/coffee and Wi-Fi while you wait. I got my annual registration taken care of and was in and out in under 5 minutes. read more

Can I give a NO STAR rating. I had the worst experience with AAA and it's sub contractor Micki's Towing this morning. Who ever the nameless tow driver (because he didn't introduce himself or have a name badge on) was didn't even wLk down the driveway to see what the problem was before getting back into his truck and driving off...without giving me any next steps or follow up. I then had to call AAA back and review this negative experience and put in a request for a second tow. 3 calls and another hour later I get a call from AAA dispatch saying that in at most another 45 minutes, another company will come out to assess if they can tow the car. It's a car with 1 flat tire parked in the driveway at my house!....what are you good for "Roadside?" AAA needs some.serious regrouping and training or "real" tow truck drivers. My Grandmother just made 89 yrs old and she'd be a better rep. read more

I'm knocking off a star for DMV services provided here, now that they're charging $4 per transaction. I think it's still a reasonable price to pay to get out of the dreary DMV experience for car registration work. read more

Eh. Lackadaisical service at best. The larger woman at the registration desk was so unenthusiastic and robotic. No greeting, thank you, or have a good day. Pretty lame. The only reason I was able to get out so quickly because no one was in front of me in line. I can't imagine how long these folks would take if there were people in front of me. Also, the parking lot is small and it's difficult to find parking. People drive like maniacs in this plaza too. As I was readjusting my car while parking, a car came racing down the ramp and honked at me. And when I was leaving, a truck blocked my path to let his buddies out and took his sweet time to make room after I had my reverse lights on. It's really not worth coming to. read more

We have been AAA members for about 10 years and never have we had anything but the Best service from. In fact we brag to our friends and family about how Awesome AAA is. Not today! Today was our first time visiting this location, all we needed was a few maps, how can anyone mess that up?! The woman sitting behind the counter looked at us like we weren't even worth speaking to, I worked with the public for over 30 years, and I know what is required. I felt I had to go against my usual policy this time, which is to only say positive things and only post reviews when I have Great experiences. I did get my maps! read more

Unfortunately my vehicle broke down this morning but I realized I was only 2 blocks away from the neighborhood AAA office so I hoofed it over there in the cold and the rain. Not too bad. I arrived at 8:18 am. The place officially opens at 8:30. Fine. There is a pleasant waiting area just inside the doors with chairs and a tv on. Perhaps I could just come in out of the cold and rain (did I mention it was cold and raining?) and wait for the next 12 minutes or so until that magical opening time arrives. So I tapped ever so gently (very Poe like) on the office door. A gentleman across the room looked up and, even with my rudimentary lip reading skills limited to profanities yelled in frustration by baseball players in the heat of battle, I made out the words, "We're not open yet." Ah yes, it's now 8:20. Perhaps, you sir, could come over and inquire as to my problem. I assure you I'm not here this early (in the cold and rain, mind you) to pick up a map or some friendly road advice. To no avail. I cool my heels for a few more minutes (the awaited half hour is approaching slowing but surely). I then see a young woman heading in my direction obviously heading to work. Cutting it a bit close there, eh. It's now 8:22. But no matter, now is my chance to plead my case face to face with an actual AAA employee! "Hi, my car broke down 2 blocks from here and I was wondering..." "We're not open. I can't let you in or I'll be fired." "What? I mean, well, my car broke down 2..." "I can't let you in or I'll be fired," she repeats and proceeds to enter the code for the door and goes inside. "I see," I said to the closed door. It is now 8:25. I waited the next five minutes in the cold and rain, as I believe I've mentioned the inclemency of the weather before. Huh, what a curious response. Why would someone get fired for helping a customer? Sure, it's five minutes before opening time but still, seems a tad harsh to me. 8:30 comes and (like the clockwork I suppose it is) I hear a satisfying automated click. AAA is now officially open! Another lady comes and uses a key to open the other half of the double door and swings it open. "Can I help you?" I walk into the office without saying a word. For some reason I find myself in a very ill tempered mood and find it difficult to say anything at the moment. She begins to look concerned. "Um, is there something I can help you with?" I manage to mumble my sad and short story. "Oh, ok, the phone's over there." "What?" "You can use the phone over there," she points to a phone on an empty desk. "But I'm here, INSIDE, the AAA office. Can't you help me?" "No, you have to call in yourself. On no wait, that phone doesn't work, use this one. Dial 9 first." She smiles and walks away. At least I got some sympathy from the AAA lady on the phone who arranged for a tow truck. She was very sorry my vehicle had broken down and hoped the rest of my day would be better. Thank you very much AAA phone lady. I hope so, too. P.S Yeah, I know, they weren't open, blah blah. I'll break down a little later in the day next time. read more

aaa deserves a 10 star. especially dealing with mando, best worker there hands down, he makes you feel welcomed as if youre at home, answers every question you have, super polite, he deserves a raise read more

I've been a member for 34+ years. Wouldn't be without it. My DMV tags didn't arrive in the mail. Two days ago, rather than go to the local DMV I went to the Alameda AAA office. Done. In ten minutes. Saved me hours of waiting and processing at the DMV. That alone was worth the annual Plus Membership fee. Don't know why anyone with a car wouldn't join AAA. it's one of the best deals around. read more

Super friendly staff. No wait. New office space that's welcoming and very clean. In and out of the DMV services in no time.

I didn't know Triple AAA offer registration services, I found out after googling and calling a few DMV services places that wanted $30 for the same services my membership with Triple AAA provided for me, and for Free!!! Thank You! read more

The service was fast! I left happy and with some new restaurant recommendations! The customer service was awesome. I was this new girls first costumer and she was very knowledgeable about the services I needed. I like the environment and I also like how the co-workers looked out for one another. They stayed near by to make sure she could handle it. That's very important on your first day. read more

I have been a customer with AAA for over a year now highly satisfied with a variety of services and customer service. I was going in today with a lot of concerns about my policy and I was helped by a man named Mike from the Alameda/ location who went above and beyond with his knowledge and amazing customer service. Thank you again Mike !!!! read more

Got here 20 minutes before closing time and was told they weren't accepting any more customers because there's already a line. Shouldn't customers who line up before closing hours be accepted? Silly service. read more

This Alameda branch is the best AAA office I have worked with. The staff there are nice, polite and very helpful. The vehicle title transfer service does save me several hours of waiting at DMV, it can be done here in 10-15'. Thanks AAA and especially all of you at Alameda AAA branch. read more