I have been an AAA member for years with the Executive or Primier membership the highest there is which included one free tow up to 200 miles annually. In the last two cases where this was needed, one in Gallup NM, and the other last week in St. Charles LA they pretty much left me to die. Near Gallup NM in 114 degree temperature they pretty much DID leave me to die.. AAA is good at giving your car a boost, or selling you a battery, or opening a car when the keys are Locked in. But when you really need them, forget about the contract, you're stranded. It becomes a question of answering lots of questions, with them first asking if you are safe, and there being no available tow truck, service to tow you the 200 miles. In the last case last week, I was 184 miles from my destination. AAA is huffy, rude, and acts like they are doing you a FAVOR to live up to their contractual obligation. Stranded, I slept in a sleazy motel which I hiked 3/4 of a mile to find and was lucky they found a driver who I rode with, to tow my vehicle.. The driver, a nice guy was not Covid vaccinated. Don't feel secure that AAA has you covered, or even is concerned about you the customer. IF I could get the recordings of my interactions with AAA during this experience you would never use them. I didn't know a repair shop in St. Charles LA. I was driving from TX to New Orleans. Obtaining long tows AAA is horrible. If your car simply needs a boost, or a simple thing locally AAA is good. Get out of town and you really should not count on AAA. read more

i warn anyone that will read this, aaa should stop advertising about how great they are their towing and road service absolutely is not close to what they are selling you. is it is all extremely misleading , all planned script like a movie , all very much a lie. and if (it sound to good to be true , that's because it is not true ) could you imagine waiting for 4 hours for a tow , you must stay with the vechicle to show your id, what ?? is this even reasonable ?? well what about "5 hours " is that better , don't think so dont trust them dont buy that insurance go to a different company, "im pre warning you " !!!!!!!!! they will sound so good on the phone, just like they make it sound on tv , but the reality is there service is very poor, extremely poor, cant even believe the lack of being able to come close to supply the service that that they lie about to sell im so cofused with this service im cancelling my auto and home insurance next week with them, from my little research we will be saving money for the same or better coverage. buyer be aware , i hope you dont experience what we did today oh did i leave off a member since 1984, what a joke !!! read more

Great, fast service! Went in for the DMV service and there was only 2 people in front of me. Must be roadside assistance member. Comfortable waiting area with complimentary coffee and hot chocolate. read more

At AAA IN Alameda.. Brenda Grover Made My Day when she helped me with my car registration. Having a AAA roadside service membership makes life so easy! I can get all my car registration done here and I don't need to stand in line at DMV. GOD bless AAA and Brenda Grover for making this a great experience...And they have great hot chocolate here too! read more

So happy to be back with AAA! After the Sonoma fires last year I was very impressed by AAA's response to clients and proactive approach to offering assistance. A big shout out to Angel Lax, the care and attention to detail left my previous carrier in the dust and I'm saving money!! Fabulous! Thank you! read more

This is a great little location. Service is fast and everyone I've dealt with has been great. Best part: they have DMV services. Getting an international drivers license here was way easier than going to the actual DMV. read more

Worked with Angel on getting my auto insurance!! It was so quick & easy! I'm in the process of buying a home and I'll definitely use her for my home as well!! read more

Nice office, but unbelievably incompetent staff. Both the insurance agents and people who handle DMV documents.

If you have to deal with a woman there, you will have to check everything very carefully before you go out the door. Basically she does not pay attention to work at all and makes many errors. She even excuses for her errors. Pretty shame on AAA to keep this defective there. read more

My first visit to this office and it is wonderful. The location, presentable appearance and service.

First time come here to buy a auto insurance. Amazing office and people. Agent Eric Le is super nice, highly recommended.

Mr. Jarrett Washington Seamlessly help me moved couple of policies over with no headache what so ever! I would recommend him if you want accurate and well explained service. read more

Yesterday I hit a curb and burst two tires (go me). I called Triple A for roadside assistance. The operator kept asking me where I wanted to take my car and giving me a list of places. I said I did not know anything about any of the places and to tell me which one was the closest. She said they were all the same so I just picked one at random. When the tow truck driver came, he kept asking me the same questions and I said just go to the address triple A gave us, which turned out to be seven miles away (there are plenty of tire shops down the street from where my car broke down) and in one of the sketchiest neighborhoods in Oakland. But here's the clincher: when we get there, the place told me THEY DON'T EVEN DO TIRES and gave me a business card of someone else to take it to. Mind I had specifically told the operator that I had two flat tires. The driver told me he knew a different place and drove me there, but I mean come on. The only reason I gave two stars is that so far no one has asked me to pay anything for the tow. read more

No line (end of business day, Friday). Friendly. Free water and coffee. Efficient. Out in less than 10 minutes! DMV@AAA is the only way to go. read more

I am thrilled there is a AAA branch office in Alameda that also offers DMV services! It took me a total of 10 minutes to complete my DMV transaction, and all in a quiet and pleasant atmosphere with friendly and helpful people. This office is a wonderful alternative to the typical DMV experience! read more

Sean D. Brennan senior physical damage representative was so rude and disrespectful. From the first call he made to me to the actual appointment he had a chip on his shoulder. He gave me an estimate for labor for 70 dollars an hour. Every place I have called charge a minimum of 97.50 an hour. I can't believe after being with AAA for 27 YEARS I am treated this way. This man needs to get a different job and not take his attitude out on me!! He told me "You can't dictate what we're going to pay you". I told him I never dictated anything all I did was get an estimate from the shop. It was like he was loosing his mind. read more

I got my AAA service at the Alameda, but this review is more for the AAA roadside service in general, as well as the contractor that came to the rescue. My six years old car battery was on its last leg when it failed on me on Walnut Street in Oakland, so when I called AAA for the roadside service, I told them I am interested in having the battery replaced as well. The phone call was quick and easy, but I was quoted up to 70 minutes wait time (I think they tend to overstate that). Within 10 minute, I got a text from the truck driver that he is on his way with an eta of 5 minutes, and he was not lying. After a brief talk with Mike, he said the whole replacement process wouldn't take more ten minutes with a reasonable cost, plus a 6 years warranty. It was an easy choice. However, the process actually took less than 5 minutes! Mike really knows his shit! I really want to promote them, but can't for the obvious reason. Interestingly, the paperwork afterward took longer. Overall, thanks to AAA roadside service and one of its contractors, they have tremendously minimizes my stress level from the incident. Their service is highly recommended, and the peace of mind is well worth the annual fee. read more

My experience with this branch has been great! I need to definitely give a shout out to Alejandra Magallan who really gives personal attention to her clients... helpful, informative, and caring. read more

I have been with Triple A for years and I never thought I would feel so upset to their customer service. I went in for Insurance and DMV issues. The insurance part went really well , until I was transferred to DMV service. I was asking her about my vehicle but she keeps on interrupting me by talking at the same time and won't let me finish my inquiries. I had to tell her to let me finish first what I needed to say before giving me an answer. Visit to AAA was very stressful,very disappointing! Very poor customer service. read more

Amid this Virus, when many other insurance compainies are offering refunds and other assistance to their customers, AAA is silent.........

I was searching for a better and cheaper car insurance, and insurance agent Jess Arevalo helped me out. She is awesome and was so kind and patient with me. She has great customer service and I definitely recommend her! read more

I just returned from my neighborhood AAA and was very disappointed with the service. I went to get maps for my upcoming trip. I went to speak with the woman in the travel department. She unpleasantly told me to get help from the woman at the front. I went to the woman in the front who rudely, and slowly, slothed her way to another room and came back with two inadequate maps. I will never be going back to my neighborhood AAA. I'll head out to Contra Costa where people are treated with respect. Corporate, are you listening? read more

I went into this branch to correct an incorrect title transfer that had originally been completed at the Rockridge branch and was sent back to me as it was not done correctly. I went into this branch in Montclair to get it fixed and was treated so rudely by the agent behind the counter. This experience gives AAA a bad name and I will not be renewing my membership. read more

Wow Used their app to call for help on a flat. After 20 min they still hadn't assigned anyone. I had to call to get one. So this app is garbage just another way for them look like they are helping and covering up their defective system. This was the middle of the day, too. read more

This is a review for insurance services, not roadside services. I am shopping for insurance quotes, and called AAA. The man I spoke to wanted to do the quote over the phone, and I said that since it's for two people with 2 cars, 2 motorcycles and a house, it will take a long time - I'd much rather do it in person. I made an appointment and met with him. He wasn't ready for my appointment. He spent lots of time entering my info into the computer - info he asked for over the phone. Things like my name, address, AAA membership number... Since he can't type, it was S L O W. It took 30 to 40 minutes of fumbling around on the computer to get a quote for auto insurance. He claims that he's been an agent there for a long time, so I saw no excuse for his dismal computer skills. At one point, he accidentally added a third car, and it took him ten minutes to delete it. I can almost forgive his inability to use a computer. However, he never asked how much coverage we wanted - he just wrote it for what he wanted. I said no collision, so he didn't add comprehensive either - nor did he ask if we wanted it. After thirty minutes of demonstrated incompetence, he said that the motorcycles and the house would take a while to quote, and he'd send me the quote later that day. Remember that I specifically said I wanted to quote in person. It's been a week now, and I haven't heard back from him. I know he knows how to contact me, as he asked for my phone number at least three times. I'm a AAA member, and he has my name. He can find me if her wants to. If the service is that bad when they are trying to make a sale, guess how bad it would be after they have your money. read more

I get the feeling that at some employees don't want to be here. More than once I have walked in without being greeted by person at front desk. Recently I was told to "have a seat and wait" Without being told any idea of how long I would be waiting. Maybe the do not have a break room but eating at the front desk also seems unprofessional. While I understand some casual small talk while at work, I have witnessed more than one personal conversation between employees. Nice coffee machine, not a pleasant people experience. read more

Went in this morning and just had the worst service and experience. The attitudes I receive from the 2 women working today (10/22/14) had even more attitude than the employees at the DMV. Is it a prerequisite to be rude when applying for these jobs? I walked in this morning, went to the front desk and swiped my AAA card (as instructed by the card reader) and the woman behind the desk basically yelled at me, 'why are you swiping your card??'. I patiently told her because thats what it says to do. After that she huffed and puffed the entire time getting me paperwork. Breathing hard and staring at me like I was bothering her. The other woman working kept giving me dirty looks like they were both bothered I had came into to pay my registration. Look I pay a nice amount of money every year for the services AAA provide therefore I am also paying for these employees salary. They do not in any way need to kiss my ass but maybe they dont have to yell at me and give me dirty looks like immature children. At this point I am seriously considering canceling my subscription, adding towing to my insurance (which is by far cheaper than what Im paying for AAA) and simply going to the DMV in the future. There is no point of wasting my money to be treating like Im bothering them every time I enter their office, not when the DMV offers appts now. This experience has just completely ruined my day.. read more

I came in to get a temp disabled placard. The woman at window 1 was rude and she happily turned me away because my employer had left one detail blank. I drove an hour and in pain to another office. read more

I just love having an agent who I can call directly. Elena Villegas is a pleasure to work with. She even calls me to remind me when a payment is overdue. She's efficient, friendly, and professional. Love her! read more

This should really be two reviews with 5 stars for the DMV service at the office and 1 star for roadside assistance. Last night was the second time I have waited over an hour for a truck that never came. I am just grateful for the "the kindness of strangers" and for the fact that my ignition finally came to life on its own. I came home and cancelled the call. The operator didn't seem particular surprised and didn't say that anyone had been looking for me. Does anyone know of a roadside assistance plan that actually provides roadside service? read more

With out a doubt the best travel agent in the business in Diane Habell-Jower. We have been using her for several years and she is "FLAWLESS". We would not even consider using someone else. read more

A bit chaotic due to new set-up. I did get my vehicle registered. The local maps I wanted where not in stock, and there was no attempt of customer service, even when I asked. The visit was okay. No one hit me or tripped me. read more

So, I went to AAA since I did not get my registration paperwork when I had renewed my tags. So, came here and was greeted by Clarisse Decker and told her my situation that I did not recieved my paperwork while I got my tags. Ms. Decker was so direct as to blame me if I lost the registration paperwork, but I did not recieved it to begin with. it is so sad that people aren't listening to what the customers are saying and to top it off the clerk just blamed me. Also, how can a person say exact that their colleague gave me my paperwork?? Failed customer service. read more

I can't recommend Alejandra Magallan from this AAA office enough; she was tremendously patient and helpful in working with me on a Home Insurance, Auto Insurance, and Umbrella Policy. She was super responsive over e-mail and over the phone. She took an hour on the phone with me to explain all of the intricacies of the policies and helped me choose the best coverage limits. And she was very diligent in following up to make sure I didn't have any outstanding questions. Whatever your insurance needs are, you should get on the phone with Alejandra right away and work out the details with her. read more

I am writing this review with the employee Ronald in mind. He is professional, kind, helpful, patient, fair, friendly and thorough. We always ask for his assistance when we need AAA service of any kind. Additionally, he installed our car seat yesterday and not only did he explain everything we will ever need to know about car safety in general with a child but he also demonstrated how to adjust the seat as she grows AND the base was installed in a way that makes us feel good about putting our newborn in it. He is easily the reason we each bought a AAA membership. read more

Very happy with the service today with Derrick Mapp. He has a very hard work ethic and is polite and easy to work with. When I arrived he got stuck on the phone with another client. He saw me waiting and came to greet me and shook my hand. He apologized for the delay and asked his coworker Alejandra to get me started. She was very efficient with an outgoing personality. Happy to have a local office with employees who care. Thanks! read more

This was my first time going into a AAA office and right away I was greeted by a very nice woman who took down my name and then asked me to sit down. I was called over right away by this black lady who did not like her job and was extremely rude. I didn't get her name so excuse me for the description but she was a bigger black lady with lots of attitude, she was one of two people sitting on the cubicles (to the right as soon as you walk in). It was about 4:45 on 7/25. As soon as we sat down she just said "what do you need" then she kept cutting me off when I was trying to talk. I said I need to get a quote for some attraction tickets and she said "they're expensive". She also would not stop looking at her phone! I was so close to telling her to switch me to someone else who knows how to do their job but instead i got up and left. I'll just go elsewhere next time but it's really upsetting that I've been with this company for years and my first office experience was a really bad one. I hope she gets a talkin to and learns from her mistakes! read more

As a longtime member of AAA, I've used their services in all areas but my favorite is the map and travel service. Even GPS can let you down occasionally, but AAA has never disappointed me in this regard. Their Trip-Tik services are phenomenal if you're planning a major road trip or, as I am, a driving tour in England. I made an appointment with Vanna Bong to get maps for some really out-of-the-way towns and villages in Yorkshire and she spent an hour with me tracking down the locations and printing out the maps (with precise driving directions) for travel between almost a dozen locations. I may use Google often while I'm traveling but the security of having this set of maps - with no worries about power loss, signal loss, or other cellphone issues - is priceless. Vanna was very cheerful, competent, and genuinely glad to help. (I wish more people had her attitude in dealing with the public.) The office is clean, attractive, and has easy free parking (and free coffee). Great organization. Great staff. Check this AAA office out if you have a major trip coming up, or if you just need to update that map in your glovebox. Oh, and you know they also do insurance, car registration, and other auto-related stuff too, don't you? read more

Today I was helped out with some DMV services by an awesome representative by the name of Armando Ortiz. He was fast, knowledgeable, and even cracked a few jokes with me. His customer service was beyond amazing!!! Thank you so much AAA for having such great customer service representatives!!! read more

Got there early on a weekday, very short wait and great, fast service from people on change-of-address and car registration paperwork. Would recommend based on my experience. read more