Came in to charge my battery and Chad took care of me told me to come back in a few hours and it…read moreshould be ready but should come by in twenty minutes just to confirm if the battery is good. I just want to say thanks for your assistance. Chad was knowledgeable and went above and beyond.

Jordan C was the MAN getting this frozen bolt out to get me back on the road for work tomorrow…read more These guys really went above and beyond. Thanks to the team here for getting us mobile again.

It's the best when it's 95 outside and your battery dies. Had to rush to Napa at lunch and thank…read moregoodness I was greeted by Ron - he was the best! He swapped my old battery out for the new one in the sweltering heat and was nice while doing so! I am so grateful to him and Napa Auto Parts for having such a great store policy (even for the cheapest battery)! Keep up the good work Napa, I will need you again soon I am certain!

Love love Brandon. When you think that people don't care anymore, they actually do this gentleman…read morehelped my mother and myself with a very difficult part with a 2001 vehicle. Patient and concise and caring now I'm telling everyone about this place.

These guys were friendly, knowledgeable, and overall a fantastic team! They fixed up my Jeep and…read moregot it looking just the way I had hoped and in nearly half the time I had expected. Would highly recommend to anyone

I don't leave reviews often, but this one is earned…read more This was my first time ever upgrading suspension, so I had a LOT of questions going in. I brought my 2026 RAM 1500 Rebel in for a full BDS suspension system with Fox 2.5 Performance Elite shocks, and honestly, I couldn't have asked for a better experience. Taylor was phenomenal. He didn't just sell me parts -- he educated me. We went back and forth on lift height, wheel specs, offset, and tire width. At one point I was leaning toward running a 12-inch wide tire. Taylor recommended stepping down to an 11-inch instead for better ride quality and less road noise. I'm incredibly glad I listened. The truck looks aggressive, sits perfectly, and the road noise is almost nonexistent. The ride is smooth, controlled, and better than I expected. You can tell he genuinely cares about getting customers into the right setup -- not just the biggest one. Install was clean. Alignment is spot on. No vibrations, no weird noises, no shortcuts. If you're building a truck and want someone who actually knows what they're talking about and takes the time to walk you through it, ask for Taylor. Outstanding experience.

We went to get a battery replaced and received excellent Customer Service from Eva and another Team…read moremember. They took the new battery and installed it free of charge. GOOD SERVICE Recommend.

Guillermo is amazing. Great customer service. Took his time to show me different sizes of hoses to…read morerepair my car, Processed my return, and clarified a few concerns in a timely manner. Good store. Keep it up

This dealer is located in a prime location auto mall surrounded by several other dealers. I began…read moremy car shopping journey with Dodge and others. After long hours of shopping the auto mall, I stopped by Chevy and was greeted by Mike the salesman. From the get-go the process felt organic and friendly. Mike was very knowledgeable and demonstrated high automobile business acumen. The negotiation was seemingly fair, they showed determination in getting me the most discounts. The manager Brett was reasonable with negotiations. Mike from finance was very thorough and detailed as he walked me through the contract reviews. I visited the service department to take care of a couple of scratches. The service was overall excellent, quick and thorough. Both the service manager and administration were great to work with. Overall it's evident the culture is aligned across all business functions. Friendly, reasonable and attentive location. I highly recommend Swickard Chevrolet in Thousand Oaks

My 2018 Chevrolet Colorado arrived at Swickard Thousand Oaks under its own power, driven on the…read morehighway at 70-80 mph. It left unable to exceed 25 mph. That change happened while the vehicle was in their care. I brought the truck in with a check engine light. They diagnosed a turbo hose issue. I paid $1,400 for the repair. After the repair and being told it was ready for pick up, I was informed the turbo had failed, quoting approximatly $5,500 to replace it. A competing authorized Chevrolet dealer quoted approximately $3,000 for the same repair. An independent mechanic quoted roughly $3,200. Swickard's quote was approximately 70% above market -- presented while my vehicle was disabled in their possession and I had limited options. The question I've never received a satisfactory answer to: if the turbo was failing badly enough to trigger limp mode after the repair, why did the truck operate at highway speeds before the repair without triggering limp mode? I ultimately had no choice but to sell the truck and purchase a new vehicle. Swickard later offered a 10% discount to the agent from BAR on the $5,500 quote -- knowingly that I had already sold the truck. I have a BAR complaint (Case #CP2026-9612), a BBB case, and a California AG complaint on file regarding these practices. I'm sharing this so other consumers can make informed decisions before bringing their vehicles here.

Spouse just picked up her new 2026 Ram Limited…read more We were treated very well by the entire staff. They had a lot of Ram 1500s to choose from - all priced to move. Ask for Gio and Farid were the best. They took the time to show us all the options.and features of the 1500. Shaddy and Jason worked very hard to make this deal work and get us in to the car my wife was happy with. Mark in the finance department helped us get the lowest bank rate available and made sure we understood everything we were purchasing.

Do yourself a favor and stay far away from Simi Valley Chrysler Dodge Jeep Ram. I scheduled an…read moreappointment with the automotive repair prior to bringing in my truck a month before bringing in my truck and asked if they were busy and if any of the (3) recalls needed any parts to be ordered which the gal at the service center said yes one of the parts will be needed to be ordered which will be about 2/3 weeks . I said okay let's go ahead a month out so that they the part (s) will be in . Well they never ordered the part (s)! And I had to call them repeatedly & even asked that the service manager call me which never happened!!! And I was being told the truck would be ready end of the following day !!! Which dragged to 11 days !! I never was told when it would be done and never offered a rental truck!!! Also they are scammers and tried to tell me I owed them $239.00 !!! I confronted them and they brushed it off !!! And said that it was a mistake!!! They kept my car for almost two weeks and couldn't be bothered to communicate like professionals. No updates. No courtesy calls. Nothing. I had to chase them down repeatedly just to get the most basic information about my own vehicle. That's not service -- that's incompetence. When I finally got my car back, it was disgusting. Covered in dust and dirt like it had been sitting outside collecting grime the entire time. After holding someone's vehicle for that long, returning it filthy is beyond disrespectful. It shows exactly how little they value their customers. And then the cherry on top -- I start the car and the radio is BLASTING at full volume. It nearly blew out my eardrums. There is absolutely no reason for employees to be cranking up my personal settings like that. It's careless, unprofessional, and completely unnecessary. Two weeks of silence. Zero accountability. Filthy return condition. Careless handling of my vehicle. This place operates with a shocking lack of professionalism. I would never trust them with my car again, and I would strongly warn others not to make the same mistake.

Omar was very patient with me as I had several questions before I could make a decision on the type…read moreof hitch to go with. Then, when it came time for installation, he was again, friendly, knowledgeable, and got the work done when he said he would. Then, he took the time to answer more questions and explain the completed work.

This is my second interaction with Eckharts of Thousand Oaks and my opinion and esteem for this…read morecompany only grows. The young woman, Nicole, is a national treasure. I brought my car and a U-Haul trailer in and she figured out exactly where the issue was. She charged me nothing and sent me on my way back to U-Haul with all the info. This is exactly why I will be a customer of Eckharts for the rest of my life! Thanks Nicole and thanks Eckharts!

Andrea was amazing to work with! She truly jumped through hoops to make sure my husband got the…read moreexact Yukon Denali Ultimate he wanted. She was genuine, responsive, and made the whole experience so easy.

If I could give this dealership zero stars, I would!!!!…read more If you are considering buying a car from Alexander GMC of Simi Valley, save yourself the absolute nightmare and look elsewhere! We purchased a used vehicle from them, and within five days, it suffered a severe engine misfire while driving on the freeway, scary! Upon closer inspection, we discovered a major, pre-existing safety defect: A heavily chewed-through main wiring harnesses hidden underneath the engine cover. After a more thorough inspection, we found several areas under the engine cover that had also been chewed. It was completely obvious that rodent damage was present long before the car ever stepped foot on our property. The amount of dirt and dust was pretty concerning as well. (yes its a 20 year old car but what we found under the engine cover was very concerning) We immediately called and spoke with Juan Martinez and told him what we had found. He then tried to gaslight us telling us the damage was not there when they sold us the vehicle and asked where we were parking it. Insinuating that it was our fault and that the vehicle had been inspected and that wiring damage was not there. That they would have never sold us a car in this condition and it passed their used car re sale inspection. (impossible) He then began to call us "liars" and did not want to hear anything we had to say, over talking our every sentence. He told us we would need to have the vehicle towed to them so they could "inspect" it. The dealership did offer us a free generous 1 month 1,000K mile warranty (used car warranty) so we immediately pushed back. We explained the vehicle was not drivable and they would need to pick it up by tow. Juan refused and said that if we didn't tow the vehicle to them, (at 100% our cost) they would consider we were keeping the car. We live 80 miles from said dealership and advised we were not keeping it and they would need to make this right. We were not getting anywhere with Juan so we decided to send a formal demand letter via email along with undeniable photographic evidence, which BTW we never received a written response. It was addressed to owner Katie Alexander along with the Juan and Victor. The email must have gotten someone's attention because we received a phone call from Juan just 5 minutes after sending it. Victor had a big change of attitude (was actually nice this call) and agreed to take the car back and unwind us from the deal. Great!! You would think it ended there but it didn't. After agreeing to take the vehicle back the gaslighting started up again and we were called "liars" several more times. They got increasingly rude, kept calling us liars by claiming that a shredded wiring harness was somehow "normal wear and tear because the car is 20 years old" and that it all magically happened in the five days we owned it. We stayed professional and very calm because at this point, we just wanted out of this deal ASAP. I'd also like to add that they did not tow the vehicle back to the dealership, instead they had two young employees pick up the car to drive it back 80 miles to the dealership after we repeatedly told them it was unsafe to drive. We even showed the employees what was under the hood explaining the vehicle was extremely unsafe to drive, but the poor kid left in it. Now they have put their employee in the unsafe vehicle, shameful. They refused to admit responsibility for the junk they sold us. Lied from the start, completely unprofessional characters. Everything about this situation is unbelievable. But photos never lie!!! (see below) Dealerships like this rely on intimidation and deflection, hoping customers will just roll over. We are handling this through official channels with the California DMV Investigations Division and the Bureau of Automotive Repair, but future buyers deserve to know how they treat people the second a problem arises. DO NOT BUY FROM THE ALEXANDER group!!!! Do yourself a favor and take your business to a dealership with actual integrity. They are out there. This was the WORST car buying experience I have ever gone thru and that says a lot. Stay far away from Alexander GMC of Simi Valley. PICTURES NEVER LIE!!!!