Service department…read more I was pretty hesitant about coming back here for service, but I'm so glad I did. Victoria completely changed my experience. She was kind, patient, and made sure I understood everything without ever making me feel uncomfortable or talked down to. It really meant a lot. Also, Peter runs a department with clear integrity, which is hard to find these days. I truly appreciated the honesty and professionalism. Thank you both for turning a stressful situation into a positive one! I'll be back, but hopefully not too soon

Wow! And not in a good way, I don't even know where to begin…read more. This happened last year, the day after Xmas as I was shopping for Kia EV6 GT. My original plan was to purchase a used one but if I can find a deal on a new one, why not right? I saw Kia was doing 0% APR and was hoping the deal is good for the EV6 GT. They also have 10k cash back incentive but doesn't seem to be able to combine both 0% and 10k off. (yeah I know wishful thinking) Now I've already did my homework and got another quote (out of state dealer) with the EXACT same vehicle (same color everything) so I'm comparing apples and apples here. The quote I got was at $894/mo for 72 months for a NEW 2025 Kia EV6 GT in matte blue (not my 1st color choice) The ONLY difference is Towbin decided to add almost $6,200 worth of dealer add-ons, stuff you don't really need or can get it cheaper $3,995 for Desert Protection Package - No thank you! I can get my own tint for a lot less $695 for Red Alert Braking, if you really want this, you can DIY with a $20 LED bulb.. $995 for Polysteel - Don't need $495 for GPS Locator - They're joking here right? The vehicle COMES with GPS tracking, it's called Kia Access. They also wanted $20 for SMOG fee.. yes for an Electric Vehicle! On the day of my appointment, Jesus is the guy I'm booked with. He is actually the saving grace in this review. He seems fairly new to the biz, and was already waiting for me by the vehicle. Jesus is very friendly, chill and cool (unlike 99% of the sales folks) He also knows a lot about the vehicle (or he memorized the brochure) Either way, he did his homework and it shows. We took a quick test drive together and yes I can see myself driving this on a daily. Here's the part that went sour, he called backup (yes your traditional sales guy with the phony smile pretending to be your best friend) To make this short, we went back and forth a few times, I believe the initial offer was over $1200/mo for 72months!! Like really? I wasn't having it and already told them what I'm willing to consider ($900/mo for 72 months) He comes back telling me "Am I ready to hit the bong?" He made it sound like he came down to $900/mo then I looked and it was $950/mo.. then he made this comment that really ticked me off.. something about "ONLY extra $50/mo" Yes if it's truly 50 bucks I'm all for it, but x 72 that's $3,600!! Yup that's when I started to walk away, the guy actually chased me down even as I was backing up. I received numerous text and calls later asking me to come back they are willing to deal. (yeah not happening) And guess what? Just checked their website the vehicle is STILL sitting in their lot. No surprise there!

I walked into this dealer on a whim. My lease was ending in 6 months and VW wasn't even on my…read moreradar. I was thinking about Jeep, Genesis (signing a new lease) or maybe going back to Lexus. I walked into without an appointment and was greeted while all the salesman were working and a few minutes later Sergio introduced himself. We talked about what I want and what my situation was. I hate dealerships but this one was different. I've owned about 20 car's throughout my years. I've walked out of countless dealers because of games, pushiness, almost harassment. Not here. Without making this review too long, Jodi the manager came over, sat down and gave me real, honest numbers without all the nonsense most dealers do. Her presence is strong and she knows the business. It was late and they were closing so I left and came back 2 days later (my next day off) and she remembered the exact deal and once again, sat down, talked to me and gave me a bare bottom price that ended up being better than I expected. 20 minutes later I signed paperwork, got my new VW and I couldn't be happier. Sergio and Jodi worked flawlessly together, both smiled, had amazing attitudes and because of them, I drive a 2026 Tiguan.

Update 04/26/2026: After my initial review, the dealership reached out and asked me to bring the…read morecar in for inspection. They acknowledged that the missing rear wheel liner was an oversight on their end and took care of installing a new one at no cost. I also want to mention that the salesperson apologized, and I don't believe this was his fault--it seems more like a gap in the CPO inspection process rather than anything intentional. While the original issue was frustrating, I do appreciate that the dealership owned the mistake and resolved it without any hassle. That definitely made a difference, and I feel satisfied with how they handled the situation overall. Boosting it to 3-star.

Car Buying done at this Location was some surprise...Went in for a Used Car Trade~Out that was…read moreabout a equal wash, Unfortunately the car I was after went home with someone else, Soo Eddie the Online Car Guru made some Magic Happen showed me a Beautiful New (Used) car that was a little more than my Beautiful Old trade~in and the Magic came in the finance deal including Extended Warranty attached, Soo Awesome New (used) car with protection, In and out within a couple hours time... Just how I like to complete my car purchase events, One and Done, then Start Down the Road. Had a minor issue later to go through Service and that too was Run with Great Professional Air and Completed with me and my car in Mind!! Sweet Dealership and Good People Running things soo you don't have to work Hard to end up rolling sweetly down the Road, In Henderson ~ Of Course!! Sorry no Pictures...

If YELP allowed zero stars this would be a zero star review!…read more My previous review still stands about my initial experience with Amber. This update is how she ghosted me after I referred my parents and I followed up on my referral fee! After purchasing my car, she informed me of a referral program where I would receive $150 if someone I referred purchased a car. I would have referred her even if I didn't receive $150 but since she mentioned the program, I believe they should keep their word. After a couple weeks, I asked Amber for an update and she said she would follow up. She suggested that I personally pick up the check so it wouldn't get lost in the mail. Another week goes by and I was in the area and I went in and she had me sign a W9 form. I followed up again and she said she was on vacation. I followed up again and she just didn't reply. I waited a couple more weeks and I called the dealership and was led to leave voice messages with NO REPLY! I sent an inquiry online and was told to call the dealership which I've already done with NO REPLY. I drove over there 3 weeks ago and spoke to someone in person and they had me complete ANOTHER W9 and told me they logged a message for Amber's manager to contact me and it's been 3 weeks and I still haven't heard from them! Seriously, don't make promises you can't keep! My referral purchased a car in March and we're now going into July! I have been more than patient!

My family and I had a fantastic experience at this Lexus of Henderson. We've been looking at…read moredifferent versions of the Lexus ES350 and the ES300h (Hybrid model). We decided to stop by this Lexus of Henderson location on a Saturday morning around 10:00 A.M. The team member that assisted us was amazing! The sales approach was friendly and I was provided plenty of time to ask any questions! This location has a lot of amenities too! There is a lounge, complimentary coffee, and free WiFi while you visit! We were looking for a specific interior and exterior for the ES350 model that this location didn't have unfortunately. We also looked at their upcoming inventory. Even though we didn't purchase a Lexus from this dealership, it was a outstanding experience at this Lexus of Henderson! We live pretty far from this location, but I would travel back here again!

Thank you Kim Tran (our sales associate ) and the Team Lexus Henderson for a super easy purchasing…read moreexperience. Kim was professional and in every step during buying process. Kim was also helped us with the registration transfer after the sale. Big thank you on that! Nevada auto registration rules are different from other states-Kim helped save us a lot of hassle and time! Also, a big thumbs up to Anthony, the after sale advisor, who walked us through the basic setup and operations of our new Lexus. Henderson Lexus has a modern showroom with all the amenities one expects from a premium dealership. Our visit and purchase there was definitely worth it. Thanks again Kim...

Our family just purchased our 3rd Mazda from Findlay. Our experience was pressure free. Garth…read moreWall was are sales person. Called Garth ahead of time told him what we wanted. He was ready when we arrived. He had several CX50 hybrids to show us. Garth is just awesome this is the car he has slld to our family. We did end up leasing a CX59 hybrid. No hassle Garth has it together. He is friendly, kowledgeable, honest, and trustworthy. Our sale went smoothly. Ellen Gharapet the finance was very helpful to. Findlay Mazda is our go to dealership. If you are looking for honesty,knowkedge, and a hassle free purchase make sure you visit Findlay Mazda.

If I could give a zero stars, I would. I was looking at a Chevy Malibu they had on their website…read moreand went to the dealership to take a look at the vehicle, it wasn't there. I was told by the sales person that it was at the shop for repairs and it would be ready by Wednesday which was 5 days later. Went again on Wednesday, the vehicle was not there and I was told again it would be ready by Friday now. I went again to the dealership and again to be told the same thing, the vehicle is getting some work done and they would contact me when it's ready. 1 day later, I'm told by Bianca through text that the vehicle has been sold but they have other options. Seriously?? So obviously the sales people don't know how to be honest with customers and I definitely will NOT do any business with this dealership or any Findlay dealership!!

We bought our car here and have also had service here. The team all around is great here! Highly…read morerecommend. From the greeting you receive, to sales, to service everyone has been so kind, attentive, thorough, and open to questions/discussing with us. Best dealership experience we have had by far!

Extremely unprofessional. They answer the phone and immediately just say "hold" and put you on…read morehold. Had me on hold for 20 minutes before I hung up. Never answered after 3 times calling back. We bought our Palisade here and let me tell you, hands down the worst experience from the sale of the vehicle until today. Unfortunately there is not another Hyundai dealership near us. Once our warranty is over, I will never step foot in that dealership.

We looked all over Calif. (where we live) for a special car with the color I wanted. Finally found…read moreit in Henderson, Nevada @ the BMW Dealership. Spoke with and texted back & forth with Feri Fereidouni. She described the car, sent photos and assured me I would love it. The car was just as she described...even better. What a kind, caring person she is. Many thanks to Feri (who we would highly recommend) and BMW of Henderson, Nevada. Linda C.

I've been to this BMW dealership multiple times, and each visit seems to involve unnecessary…read morewaiting and delays that feel designed to keep customers there longer than needed. Time estimates are consistently given as "10-15 more minutes," only for those delays to continue repeatedly. I also found that concerns and questions are not always handled well, especially when customers challenge information or point out inconsistencies. During one visit, I had a disagreement with a manager regarding recommendations for services and purchases for my vehicle. The conversation became uncomfortable enough that the manager later apologized for coming across as though he was trying to influence or manipulate my decision-making. What was especially frustrating was being accused of relying on ChatGPT for my knowledge and questions about my vehicle, rather than recognizing that customers can have their own experience and understanding of dealership sales tactics and service practices. I expect transparency, accurate time estimates, and respectful communication when bringing my vehicle in for service. Unfortunately, my experiences here have not reflected that standard.

My car suddenly started making a rumbling sound which became louder and louder as I drove. I travel…read morefrom Pahrump to Las Vegas daily so you can imagine the stress of my situation. The thought of driving all the way back home to Pahrump afraid that my car would fall apart was becoming a real possibility when I called around and found that all dealerships would require that I leave my car in the shop for a few days. Henderson dealership was extremely kind and understanding of my situation and made their best efforts to help me out. Although I was not able to get a full diagnostic, I was able to bring my vehicle in and have Richard Torres take a quick look to try and help me out. Although I will need to return to get that full diagnostic and repairs, I was so appreciative of their assistance and care.

Very dishonest dealership. Reached out to the finance manager last year at the dealership after…read moreleasing a EV vehicle there inquiring about the EV tax break and he said there is no such thing. Came to find out that the dealer gets this tax break discount and should provide to the customer. At the point of the signing this dealership failed to mention and dishonestly took the tax break, then the Manager in Finance lied to me on the phone. Be Aware and stay away!!!!!