Joon was able to find the issue with our AC, he quickly obtained the necessary parts and spent long hours fixing the problem. He also kept me updated and worked directly with the insurance company. read more

I had this company referred to me by my home insurance company. The first time I had my air con replaced in my living area, that company did such a great job and replacing and sealing the air con into the concrete wall back in really well, This company was a disappointment from the get go. I was waiting for them to call me to make an appointment for about a month, until I followed up with them and the owner said that he didn't have time to call to make the appointment to come over and check what was wrong with my current air con. I finally got the appointment, and the owner came with another worker of his. They took out the old air con and replaced it with a newer model. My building is made of concrete so there is a cut out in it in order to have the a/c in the rooms of my unit. Around my old a/c there was a frame built around it so that it would cover up any space from showing the light from outside of my front door. After they had replaced the air con, the wooden frame around the air con wasn't replaced. They didn't bother to build a new frame to go around the new a/c. This bothered me because I could see 2 cracks in between the wall and air con, and the light outside of my front door would shine through. All I could think about was roaches and geckos coming into my bedroom through those cracks. I finally call the owner back and he come back and fills in the spacing with a black sponge to fill in the gaps. The surrounding frame also wasn't repainted after they had replaced the a/c, so it remains it's regular color vs the gray paint that my room is painted with. So the job they had done, wasn't done well at all. They did a quick job, and didn't complete it. Just left everything as is. Months now has passed, not even 6 months since having the new a/c and now the doormat in front of my door was saturated with water. I didn't know what was happening as there was no water coming out of the tubing from the side of the A/C. Come to find out after looking on the side of the air con, there was water build up. I called Agape owner again and mentioned what was happening and also showed him a video of the water dripping from the side of the outer frame. He told me that it needed to be cleaned. He told me to call insurance to make an appointment, and since then I have canceled the insurance because I was disappointed by them referring his company to me to replace my a/c in my bedroom. I told him that I had canceled the insurance company, and he seemed surprised. He told me he could come by one day and check what the issue was. That day came, and he looked at the a/c from the outside and there was no water dripping at that moment because I had just turned the A/C on. He didn't come up with any tools or anything, so I let him use my step stool and from the side of the A/C he too could see that it was dripping water. He told me he didn't want to take the whole unit out, so he would drill another hole into the bottom, so the water could drain, and put a new tubing into it with air split washer. He told me to turn the a/c fan on to dry out the inside and when it's dry to seal this tubing and tubing ring with caulking. I was shocked. Now I have to go buy some caulking? After he left, about 1/2 hour later I went back outside to check the tubing ring and it had fallen out from the whole. It wouldn't stay on. I played around the tubing ring and was able to finally get it to stick, but it didn't feel sturdy and ended up falling out again. This was now the 3rd time the owner has come back, to try to fix the issue, but it didn't seem like he wanted to do the proper thing which would have been to take out the whole unit to clean it. He had mentioned to me that he would have to do this but didn't want to have to do that, and so he drilled another hole at the bottom of the air con instead and put a new tubing in it to drain out all the build up. Very disappointing. Next time I will call another company. read more

I would guess be them no stars if I could I have American home sheild agape put a new ac unit which I had to pay more then the insurance covered just to find out they replaced it with a old reused unit that does not cool and when I had it cleaned was full of rust and mold Do not hire this company at all they are not trust worthy read more

They are highly knowledgeable. All our split AC did not work at all and they fixed it! Our split AC is working! I highly recommend them! Their price is super reasonable! I experienced several AC repair companies and they are the best by far! I highly recommend them! Agape will be my main AC repair from now on! read more

Update; On Joon's visit he diagnosed the problem, I needed a new central air system. He shared there was a leak and was able to temporarily fix the problem and provide me with cool air. He promptly went ahead and provided AHS the information needed to replace the system. Joon said, it'll take about 2 weeks. Sure enough, a few days short of 2 weeks- a Thursday night my central air system went out. I reached out to Joon to let him know. He was able to schedule me in on a Tuesday morning. I was grateful that Joon communicated with AHS on replacing my central air system, the part was ready for pick up. The Agape crew was professional, respectful, communicative and kind. They answered all my questions. Thank you to Joon and his crew!! read more

I have AHS on my home and rental. I've had Agape assigned to fix central air for the rental, and window unit for my home. Mason came each time and was able to fix the central air, and replace the window unit (it would work only sporadically) They were polite, quick and efficient, and responsive. I will always ask for them. Each time I texted the owner, he responded quickly and scheduled a time for Mason to come out. I would recommend them. Mahalo Agape. read more

I own a Waikiki condo with a Trane "chilled water" system. The Choice Home Warranty Company referred me to Agape AC and I was skeptical any home warranty company would have a qualified Trane "chilled water" tech who was qualified to work on my AC. However, Joon and Joseph did such a good job for me, I felt it is my obligation to provide them with this 5-star review. Agape fixed my Trane AC by replacing the old thermostat with a new Honeywell thermostat, and they replaced the water actuator valve which was defective. The Choice Home Warranty Company paid Agape direct for these repairs after I paid my $75 service call fee. Then I paid Agape myself to clean my AC fan coil (evaporator) and completely insulate the inside of my AC box. As a result my 40 year old chilled water AC box got a complete overhaul. I also gave Joon specific instructions on how I wanted my AC upgraded and insulated (I'm a retired engineer) and he followed these instructions to the letter. Further, because both Joon and Joseph had previous Trane AC "chilled water" system experience, they knew exactly what to expect and they acquired all the parts. They pulled the evaporator coil out by grinding the supporting metal frame bolts, and then they even worked with a fabricator to replace my old (rusted-out) metal base plate, to reinstall the coil. Then Joon sweat the copper pipes to replace the water actuator valve, and Joseph did a fantastic job re-insulting the inside of the AC box. I was also glad they used HVAC tape to seal all the insulation seams. Now my AC box is clean and functioning much better. And just as important, I'm not getting sick anymore because they removed the mold in the old insulation. Note: I came to find out Agape is a name taken from the bible, and both Joon and Joseph are proud of their Christian faith. That did not matter so much to me, but I was impressed with their work ethics and overall professionalism. Agape's prices were very competitive too, which I appreciate, and I also appreciate they never cut any corners. They did an excellent job for me and I am sure they will do a good job you as well. I highly recommend Agape if you need any type of AC service! Closing note: When a home owner gets frustrated dealing with their home warranty companies, for whatever reasons, and there are many, I don't think it is fair to leave negative reviews and/or blame the tech who is limited in many ways. FACT: These home warranty companies are structured to minimize or not pay for your appliance repair at all. And there is nothing your tech can do about that. In my case, I think Choice Home Warranty did a reasonably good job covering their part of my claim; but what I can say for certain is that Agape did a great job for me and I think they will do a great job for you! read more

Agape AC And Refrigeration - Heating & Air Conditioning/HVAC Near Me

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I had used their services previously. Recently, additional AC issues cropped up. They came out and filled the unit with Freon, $550. The unit froze over again, they came back out, $300 in freon and a declaration that the tech "saw bubbles" on the coil. They did not test for a leak, just quoted me $8k to replace the whole system. The AC dumped all the Freon throughout my house. Everyone had headaches, I called a different company, the contractor's leak detector went off the minute he walked in the front door, and continued to go off throughout the whole house. Both the inside and outside unit had leaks, and we probably all had mild freon poisoning. Use a different HVAC company that actually cares about people. read more

Friend had contracted this company to replace this central AC service through American Home Shield. Friend had to wait over 6 months to get them to come to replace his AC. The contractor removed my friends AC unit to replace it with the part that he ordered just to find out that Agape ordered the WRONG part. Now he has to live without a AC that was partially working before Agape came to bring with ABSOLUTELY no AC now because Agape took it out. Now he has to wait 8 more weeks without his AC for Agape to order ANOTHER part to replace what they mistakenly took out.. read more

Very irresponsible! Does not return calls then delays showing up for checking out your A/C unit. Then after all these previous delays, delays the process again by not sending in his diagnosis of the problem. 12 days after he came by to check, our Home warranty told us today he still did not submit his findings of our unit. We already heard negative reviews on Agape prior to him coming over but sadly our Home warranty, American Home Shield, has him as one their contractor list for refrigeration. Avoid, avoid this company by all means possible!! Note: It seems very obvious he operates the total business by himself, alone. read more

This company was sent by American Home Shield. Technician came on June 30 and said the AC is not fixable. Today is July 17, 2023! It's been hot and muggy here with no AC. On July 11, 2023, I contacted AHS. According to AHS they are waiting for a report from AGAPE AC before they can proceed and decide action to take in replacing my AC. AHS has always been great in resolving our issues, but it's AGAPE that's holding things up. AHS did contact AGAPE on July 11 but as far as I know Agape hasn't done their part. read more

This was a home warranty incident for my central AC outside unit that for some reason wasn't cooling and was tripping on it's own. American Home Shield sent a dud the first time which was Major Appliance Repair. Had a couple other guys take a look but it's been a week now and Agape AC did there thing. Came on a Friday and diagnosed it, then came back with the part that was needed on Wednesday and it was fixed. I was originally hesitant on all the reviews so far. Probably luck on my end or I just had the right guy. But yeah, I'll update this review if anything changes but I've never had my AC this cold, even when we first moved in. 5 read more

It has been almost 2 weeks since they came out and identified the problem. I have been calling for status updates, most of the time they don't answer the phone. read more

May 2022. Initial response was good. But that is when it turned. Agape AC was assigned by American Home Shield to fix my duct work. The tech did a quick repair and noted there was a coil leak. He said that the duct would be repaired better when they replaced the coil. Poor communication but AHS approved the replacement. I tried several times to communicate with Agape but no luck. I notified this morning the job is listed as completed on AHS. I hope they are not assigned to do any work at your house. read more

After they came out for the initial visit a month ago, haven't heard from them since. Called 4 times and was told they had to call the office to get an update and they'd call me back. Never happened. All I'm asking for is communication. Shouldn't be this difficult to get an update. read more

Agape was quick to respond to our service call. Their techs were knowledgeable, courteous and respectful of my home. They took the time to explain the problem and would order the part. Once the part came in, they came back out and quickly made the repairs and also checked for any other issues. Agape always answered my calls or promptly returned my calls. Very pleased with my experience with Agape and will definitely use them again. read more

I got AHS so when tbey was assigned to fixed my AC they were great within a day they were there and figured out the issue. They needed to order the part so couldn't be fixed, which is understandable! But, he told me I can use the other 2 AC's that's connected to the one and he turned off the refrigerant for the bad one. So a day later no AC's were blowing cold air I call them back and the lady literally said "oh ok we will send someone out next week"! The same guy along with another guy comes and looks at it within 10 minutes they are gone and nothing was done no explanation to what they did or will do. And come to find out they never ordered the part until that visit and I only knew that because I had to call the company once again to figure out what was going on. Update as of today: 10 August 2021 technician comes back with the part that was ordered spent at least 4 hours at the house to be told that 2 or 3 AC's have to be on to run the cold air and have to make another appointment because nothing a board is messed up. If you got to please stay away from this company I just can never get a straight complete answer from them and then when they come nothing is ever done correctly!!! read more

Great guy - made the repairs and you could tell he cared about the service he provided. He was very busy but worked us in one time and another was through a home warranty program. Other times I have used him same experience. I'd definitely recommend this company! Mahalo Agape! read more

Did an excellent job on my split A/C installation. Stayed late and did the job right. Lots of reviews on here about AHS and these guys, complaining about these guys, AHS is the problem, they never follow up and when they do they limit what the technicians can do. Get rid of AHS they're a scam outfit. read more

Agape did an awesome job from beginning to end. American Home Shield recruited this company and they Joe who came out the very next day to assess the repairs. We needed a new motor for our blower and he and Mason came back 2 days later to replace the old one up in the attic. They are literal lifesavers as well as Joon the boss who expedited the whole process. Much mahalo to this company for getting the job done so expediently. We highly recommend this company for your ac repairs. read more

I manage 18 vacation rentals on the North Shore and we always call Joon for a/c issues. We have been working with him for over 10 years. He has always been fast, reliable, and often even fixes them on the first visit! When he has to order parts or a new machine, he communicates with us about what he recommends doing and why, how long it will take and he gets back fast to fix it. I highly recommend Joon with Agape AC and Refrigeration. read more

I have an AHS warranty on my new house and needed help with my Downstairs A/C unit running all the time, even when the A/C was turned off. The tech came out and replaced my programmable thermostat with a non- programmable thermostat. He thought that fixed the problem, but it did not. Then a received a notice from AHS that the call was complete. I paid $100 for a non-programmable thermostat and the issue was never explained to me. read more

let me tell you how WONDERFUL & QUICK to help this co. was !!!!! I called on Sunday when my A/C stopped working & Monday Joon called & they came out . They immediately found out the motor & blower no longer worked . The unit in the condo was over 30 yrs old but that dint stop them from finding the motor ( which was hard to find ) By Wednesday they had fixed my A/C (Hawaii is HOTTT everyday ) THEY WERE SO HELPFUL , FRIENDLY , & MY A/C WORKS BETTER NOW THAN EVER !!!!! This is truly a GREAT co & I am very picky ...... I give them a 10 + rating ~ Don't hesitate because of the other reviews , they were Great Terri C read more

Nate and Jun from Agape AC have come to our home several times over a 4 year period to service (2) of our Fujitsu split units through American Home Shield. They are friendly, professional and extremely thorough with diagnostics and repairs. What I appreciate about the service they provide is that they freely offer "tips and tricks" to care for the units. I have never had no show/late issues with them, but it may be because I'll call a few hours before to reconfirm the appointment so that I can plan accordingly if they may be held up in traffic or at another job. read more

They quickly came and correctly diagnosed the problem. I ended up needing to replace the entire air conditioning system. They got the parts ordered and returned to install the system very timely. The company is very knowledgeable and professional from the office staff to the installers. I would highly recommend this company and will definitely call them again if needed. read more

They suck. Broke my account and fixed with duck tape instead of replacing. Even broke my ac clips. Won't close. read more

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If I could give 0 stars I would. These people are terrible. They came to fix my a/c and said he had to order a part, and it would take a couple of weeks. We were passed a couple of weeks, so I followed up on a Tuesday early afternoon, and he said he would call me back. I never got a call. My husband calls, and he says he has to call him back in two hours. The guy doesn't call back. My husband calls him again, and the guy is super rude and stating he will call back again. They never came out, refused to give an update weeks after waiting. They aren't professional, or he is not professional, and I don't recommend having them in your home. read more

Horrible horrible company. First they took more than 48 hrs to report the problem to American home shield. They took 4 days to give the report!! They NEVER pick up the calls!! The technician cannot speak/communicate properly- kept mixing up our full sized regular ac units as "mini splits". And the most horrible part was they reported the ac's not working when it was working at the time!! The condenser had the fan on and the home was cooler (not as cool as we would like it to be)!! They are horrible!! Report them!! They shouldn't be in the business!! read more

I initially gave them a 1 star due to lack of communication. Once the company reached out to me and we were able to confirm an appointment time, the technicians were great. They were able to fix the issues and I now have my split system up and running just in time for summer. read more

DO NOT USE... I would not recommend this company. I was referred through my home warranty company and spoke with Jun who scheduled a date and time to come out. The day came and he was a no call no show. I called him and he said " I am running late didn't even look up the codes you gave me so I can't come". He then called back a few minutes later and said " it is too late to come today so we have to reschedule". Too late to come today is unacceptable when I have to follow up about an appointment I was given a 4 hour window to stay home and wait. read more

Arrived a little late but got right to work... Fairly big job..... Removal and Replacement of a Brand new 30,000 BTU Cartier unit... What made it difficult was that my unit is 14 ft above floor and installation was tricky with 2 8ft ladders in limited space... They saw -planned - & accomplish task at hand.... I would recommend this company for ac installs.... Aloha ... read more

They just finished a big replacement of split a/c's for our 3 bedrooms for AHS. Always answered returned phone calls/texts. Working with AHS is never easy, but they managed to get the approval and order the parts for our outdated system. They've also done smaller repairs for us in the past and would definitely use them again in the future! read more

Avoid at all cost... Unfortunately we didn't have a choice since American Home Shield selected them. They told American Home Shield that they replaced our account but all they did was change out one small part. AND the AC still doesn't work.... Also, they don't always show up at the agreeed upon time... I ended up wasting 2 vacation days. Hope this helps any looking for a repair person.... If they are selected by ahs... Sorry you are SOL!! read more

In the past 5 years we have used Agape (Dale and Joon) several times through American Home Shield and have always been pleased with their service and professionalism. I like that they take the time to review their diagnosis and next steps, ensuring that we understand that the final repair (parts or replacement) is the decision of AHS and not theirs. I would highly recommend Agape. read more

No call, no show! What's disappointing is that my sister and brother in law kept calling and texting but to no avail. "Jun" didn't even have the decency to respond back to let anyone know that he couldn't even come out. I'm so disappointed that our estimate wasn't even done even after making an appointment and blocking out the morning when they could have been doing more important things. How dare you waste our time. Absolutely unprofessional and unacceptable. Don't utilize this service unless you want someone to flake on you! read more

Agape is the worst if I could I would put zero stars! He never calls back it's been 2 weeks since my original appointment which he NEVRR showed up for and didn't call either. He is assigned to help me thru American Home Shield Warranty which I do not recommend either. read more

DO NOT USE! STAY AWAY! They are dishonest and have no customer service. Took over 4 weeks to fix the AC in our house, and got lied to many times on whether a part was shipped, on backorder, or available. Also, they looked at the indoor unit and said they needed one part. Then it became 2 parts, then 3, then 4. They came across as not knowing what they are doing or how to fix HVAC systems. The last visits they were going to leave without fixing it at all, and we had to convince them to stay and fix it. And that fixed lasted 4 hours at most then it was dead again. The last visit all they did was flush out the secondary drain line and now it works. But the problem is that they should have checked that in the first place before they replaced 3 other parts. They were outright disrespectful to us and I would never recommend them to anyone, ever! read more

Our central a/c stopped working on Friday so my family and I "suffered" all weekend without a/c. On Monday at 8:15am, I called Agape where Jun, the owner, answered on the first ring. He promptly scheduled a technician to come to my home between 11am to 1pm ON THE SAME DAY!!! The technician did come and quickly diagnosed the problem. He told me he would order the parts and let me know when they would be back. On Tuesday at 4:15pm, Jun called to let me know that he was on his way down and gave me a reasonable estimate. Jun and his technician efficiently replaced the 2 motors in my unit and I had my a/c working again by dinner time. I'm so grateful to Agape for saving us from the heat. I would definitely recommend Agape and will be calling on them to maintain my central a/c. read more

Our central AC at home broke lastnight and thank God for Agape AC and Refrigeration! We called at 7:30 AM and within 45 minutes, he was at our home in Ewa Beach to fix our unit. He knew from the short phone conversation with my husband what was wrong and he brought the parts to fix it. By 9:30 AM we had a working AC. Now that's a quick turn around! Much mahalo! read more

if i could i would rate agape ac a negative-100 for their honesty and service! they have been at our house multiple times to fix a/c's they had improperly installed which because of their shoddy installation there are still small holes in the wall ,one in particular is the split system ac above our bed in the master bedroom that continues to drip onto our bed at night when we use the ac. it was so bad before that jun from agape told us to pull the bed out and to use a bucket until they could come to fix it which was about one week and then it still continued to drip but much less still leaving stains on the wall and having to lay in bed waiting for the next drop to hit our pillows. we were told there was nothing else that could be done despite multiple calls to agape and to our warranty company! we would never have used agape if it wasn't because we had to because they were a vendor. agape even charged us for a service call that was never made and refused to admit it so i had to go to the warranty company to get my refund! if you're looking for a company that is dishonest, has shoddy workmanship and poor service recall then agape is it. read more