After getting quotes from five vendors, I chose Aircare as they did the proper best practices assessment to size the heat pump that we bought to replace the conventional 20 yr old Lennox Heating and Cooling HVAC System) in our home. It's important that it's sized properly so its running most efficiently and Aircare was the only one that did the work that was recommended to accomplish this task. Roberto, the salesperson used his iPad to LIDAR map rooms to measure the cubic space for the estimate. So we moved forward with a Bryant three ton slim preferred series unit for our home at approximately 2000 square feet. The Mediterranean climate in Silicon Valley is a great match for a modern heat pump, and it frees us from a gas usage, which is increasingly expensive . The install terminating gas for heat qualifies for a $1500 rebate plus a $2000 tax credit. Of note Roberto spent almost 2 hours on site answering all my questions and doing the estimation, and linked me up with a service called HomeIntel, which works with PGE to optimize your energy usage in your home by analyzing your patterns looking at your account. It was quite helpful and free. In all this process really helped seal the deal in my eyes. Scheduling was easy for the installation, which started on time and took over two days. It's quite a bit of work to remove the old system and piping to then install brand new properly. It's very key to replace the refrigerant lines as the refrigerant is different than the old system and if the two get mixed in the lines, even if they've been so-called purged, it can contaminate and destroy the new system, so it's highly recommended that you always replace the refrigerant lines with this type of installation. Installer techs Kintroy and Dennis were meticulous, system experts, and very friendly. They worked hard and did a fantastic job getting the system installed over two days which included redoing the air intake ducts and enlarging one of the ceiling intakes. System came with a Bryant branded Ecobee thermostat which we had to have swapped out because the first one had a defect, second one is fine. Inspections - Another reason I chose Aircare is that they handled the entire city permit process for me other than I needed to be present for the inspector. The other vendors were not willing to deal with the full permit and rectify issues at their full cost if issues were found by the inspectors. When you spend the kind of money that you have to on a system like this, which is north of $15,000, I expect that the contractor will handle the permit. An installation like this requires two inspections, one feeds into the other. The first is required to drive the rebates and measures if the system is sealed, and is operating with proper airflow capacity. The second is the standard installation city safety and code based inspection. Passed the first with no issues, and the inspection with the city went quickly with no problems because the Aircare team did the job properly. The city inspector checked key items and commented that Aircare had really done a good job, that others that he has seen don't. I waited to do this review until we ran the system for a bit, so now it's been about two months and we are so satisfied. This is the first time in the 10 year ownership of this house where we truly have a set and forget efficient system that does not have to work very hard to keep the house heated or cooled. I highly recommend a heat pump system, especially if you have a solar system. Some installers will claim that you need to have the solar system in order for the heat pump to pay off because the heat pump uses only electricity, doesn't use gas at all, and can use electricity at a higher rate than the previous type of system. My experience is if the unit is sized correctly and you have good attic insulation, the system does not have to run very long or very hard to manage the temperature in the home. It operates so quietly both inside and outside that you forget you have an HVAC system compared to what we used to experience which was more like a jet engine, When combined with a smart thermostat, which you can inform about your type of PG&E plan it intelligently minimizes impact based on the rate you pay. If you happen to have solar like us, it is even a better. Bottom line need more vendors like Aircare. Thank you! read more

Air Care Heating & Cooling - Air Handler for heatpump system - Heating & Air Conditioning/HVAC Near Me - San Jose, California

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The technician Fernando arrived a little early. He was very polite, professional, pleasant and articulate. He wore booties on request. He inspected my old wall heater then made recommendations, which we largely followed. The price seemed reasonable. He completed the work cleanly, carefully, speedily and thoroughly. Most impressive though was his attitude, which was to educate us about important aspects of the heater, what to look out for, what to expect, the work he was doing, and helped us record a video on how to relight the pilot light if needed. He also was able to look at other things around the house and give us advice / estimates. We would gladly hire Fernando anytime again! read more

Our service person Fedinand showed up on time and was friendly and professional. I'm posting this review because companies have gotten it into their heads that online reviews are critical to how they evaluate their employees and I don't want to screw a working man who is doing his job. Our Yelp culture sucks and I hate having a constant pressure to give good reviews for every single encounter between me and a business, so five stars for Fedinand and zero stars for Yelp and a demerit to AirCare for actively pushing this toxic culture. read more

A lot that was excellent, with several little details that took the rating down a bit. We replaced our 30-year old furnace with a heat pump system. The advisor we worked with, Roberto, was great; actually did a Man-J load calculation with lidar measurements to determine the true system we needed. We were picky about having everything in the contract and Air Care was the only company that put the details in the quote. Warranty was good (not the best, but good), and their maintenance plan is good (not the best, but good). Great financing, and unlike a couple other supposedly highly rated companies did understand that not all thermostats work with variable heat pump systems. Adrian and Chris did the installation and were friendly, kept us informed, on time, and did a very good job - with a couple exceptions. Namely, need to read the contract (wrong filter grade ordered, tried to change the return size), the vents are supposed to fit a 4x14 vent cover but they are a bit small (AirCare is coming out to fix them), forgot to turn the water heater back on one evening, left the attic insulation pulled up, left wood scraps in the crawlspace (termites!), and since they finished late on Friday, did not completely walk us through the thermostat set up (which we figured out later). The office scheduling was pleasant, kept us informed of when people were arriving - but did charge us for the free maintenance and we had to catch that and have it reversed. None of these small items should prevent you from using them, and we do recommend using Air Care, just watch all the details as with any company. read more

Eric came out and did a nice job checking out a noise our system was making. He did a nice job explaining the things he checked to me. Overall Air Care has been very helpful with keeping our heating and air conditioning running well! read more

Best professional on time and fast service you can get, I sign up the membership right after.

Luis was great! He and his partner redid the entire area where the water heater sits. The walls, ceiling and flooring were precisely covered with silver insulation! It looks like wallpaper in the water heater area. They were quick and efficient! Plus, help me by disposing of my used batteries in a proper manner! They are the best! read more

Great experience start-to-finish. Roberto came by to give me an estimate and walk me through my options. Luis, our technician, was on-time, polite, and cleaned up after the work was completed. read more

Fernando arrived promptly on time to perform our Care Club maintenance check. He was personable , professional and can I say likeable too. It is a piece of mind that we know that for the coming summer our A/C will work properly to keep us cool. read more

When my 28 year-old A/C blower failed (paired with a 31 YO gas furnace), it was time to get a heat pump. We decided to replace the duct work too since our house is 60 YO, and wanted to add both a whole house fan and an attic fan. We received four quotes but it was a super easy-decision to go with Air Care: their experience and knowledge was far above the other installers yet their price was very competitive. Joey, the owner, is a walking HVAC manual! He spent a lot of time with me as he patiently answered my questions in as much detail as I wanted. The installation crew (Mark, Louise, and Juan) were outstanding - they worked hard, communicated clearly, and in general knew exactly what they were doing. They sent me texts each day to let me know when they would arrive, and cleaned up perfectly at the end of the day. The new heat pump, duct work, and fans work great. I was pleasantly surprised afterward that the office wanted to set up a post-installation QA visit. Who does that? Joey and his colleague Jacob spent an hour inspecting the work that was done - checking the indoor and outdoor units, checking the ducts, even crawling in the attic. There really is a lot to selecting heat pumps, and IMO the installation is even more important than the brand name. I highly recommend Air Care - one of the best contractors in any specialty that I've come across. read more

James Quan was really knowledgeable. He identified the AC leak immediately and completed the work quickly. Very reliable

Jack is always available, courteous, knowledgeable and on time!! He and the entire organization are very professional and do whatever it takes to make sure they respect your home and get the repairs completed on time. Thank you, for a great buying experience!! read more

This was the routine HVAC maintenance appointment and James is very knowledgeable and helpful in his job and his customer service is A+

Brian, service technician performed routine maintenance on my HVAC Mitsubishi heat pump, air handler and ceiling cassette. He arrived on time, explained what services were going to be performed. He then meticulously prep the area in the house to prevent any spills and cleaned up the area afterwards. In addition he cleaned my dryer vent since my water heater was just flushed a few months ago. He also informed me for preventative measures that my ARRUS Air Scrubber should be replaced on my next maintenance schedule. I can't say enough about the service technicians that I've dealt with (Kintroy, James and Brian). They are all super knowledgeable, friendly and professional! read more

James, the AC tech, came on time. He was professional and asked questions about the issues. He was thorough with isolating the problem, and verified with me that the problem was resolved. It was a good experience overall. read more

They were able to address our needs and send out a technician the same day. James helped us diagnose and repair a faulty furnace. He explained everything clearly while being kind and professional. read more

Brian was on time, did the spring service quickly and was on his way in just about an hour which how long he estimated it would take. After completing the process and testing the heating and cooling, he reviewed the status of the system with us. We are continually very happy with the service that Air Care Heating and Cooling provide. read more

My newly installed heat pump has been discharging condensate water all over my patio. I reported the problem to Claudia, Office Manager. She promptly sent the company's senior assessor, Roberto, to look into the situation yesterday. As a follow-up, James Quan, Technician, stopped by today to solve the problem. James dismantled the outdoor condenser/heat exchanger and identified the root cause of the problem. In my personal opinion, the problem was caused by an imperfection in the design of condensates draining by the manufacturer, namely, Bryant/Carrier. Long story short, James figured out a way to circumvent the design flaw. I was impressed by his creativity and craftsmanship. It will take a couple of days to assess the results of this fix. But I have full confidence that Air Care's highly effective team will resolve additional issues, if any, to my satisfaction. The company's customer-centric culture continues to impress me. December 3, 2025 read more

James completed a 20 point inspection of my AC/Heating unit. He clearly explained issues needing repair and pricing. He showed up on time and was very professional. Would definitely recommend. read more

Had a good experience with AirCare. They did a heat pump installation for me a couple of years ago, and worked with me to get the permits approved with HOA and the city. I've also had James come in and do maintenance. I appreciate his diligence and time spent on checking all the systems and cleaning where needed. read more

Air Care is the absolute best! Top notch service, polite and professional technicians with straight forward honest assessment. I trust them to do the right thing with no up-sell pressure. read more

Air Care Heating & Cooling truly went above and beyond for us! Brian came out for maintenance and was fantastic. Not only was he friendly, professional, and patient, but he also showed excellent observation skills -- he even noticed that the water heater I had installed by another company had a gate valve instead of a ball valve, which could've caused problems later. That kind of attention to detail gave me so much confidence in the service I was receiving. I also want to give a huge thank you to Roberto, our advisor. He walked us through all the options and the installation process step by step. I can't tell you how grateful we were to have their support during a 3-day power outage in cold, rainy weather when we desperately needed heat. In the middle of such stressful circumstances, Roberto's guidance and calm approach meant so much. He made sure we had what we needed when we needed it most. Between the Gold Membership perks, Brian's sharp eye and excellent care, and Roberto's thoughtful support, Air Care has truly earned our trust. If you want peace of mind and a team that actually cares, this is the company to go with. Five stars without hesitation! read more

James was great. Respectful of the house, great with my dog who wouldn't stop barking at him, and did a quick repair. Service was requested just one day before! read more

Joey from AirCare came first to review and let me know quite thoroughly what they offered and recommended. After agreeing to contract terms, the crew (Max and Juan) came and in 3 days installed a new Heat Pump system. Juan didn't leave until he and I were satisfied with both heating and cooling and setting up the WiFi thermostat. Their work ethic was outstanding as was office communication with Claudia. Highly recommend AirCare!! read more

Incredibly Thorough. James was terriffic, literally cleaned the Furnace Blower with a toothbrush.

I continue to be impressed with Air Care Heating and Cooling. For my piece of mind I have a service contract which means they come out twice a year for annual maintenance of either the heating or cooling system. My technician this time was Fernando Gonzalez who was very thorough and efficient and answered all my questions. Happy to have my a/c system maintenance done before it starts to get really hot. read more

professional work and personnel I highly recommend them for installation and maintenance of heating and cooling systems read more

First time using air care, we had James who helped us out today. He serviced our heating unit within 1 hour and got it back and running. Great customer service! read more

easy and professional to work with with. The installer Adolf was punctual, polite, informative, knowledgeable and respectful. Price competitive. Office staff responsive and on top of things. read more

Air Care service our house for heating and cooling for many years. They are the best. Technicians are professional and friendly. They always give us honest assessments. We are very pleased with their maintenance service. Amy C read more

Couldn't get our furnace pilot light on, just happened to see their van parked on our street so I asked whether they could take a look. Steve came over promptly with his tools and diagnosed the issue within minutes, pilot light only turns on when furnace is activated plus there is an intermittent issue with our thermostat. Good to know that we need to get our thermostat replaced or perhaps entire furnace in the future. Steve was very friendly, professional and knowledgeable explaining everything to us which he didn't have to as he was on his way to meet another client. Based on this interaction I would not hesitate to contact Air Care for any future HVAC needs. Thanks Steve ! read more

There was banging muffled noises coming from my furnance system so I needed help from the experts. Thankfully I trusted the reviews on Google and yelp and called AirCare. James explained to me the issue and informed me about their matinence plan and I signed up quickly. He is courteous and patient with us old timers. He safely helped me get in and out of my wheelchair to show him the problem and definitely exceeded my expectations by far. He is polite and well mannered- my wife loved him. James Quan provides a service and a positive experience. Glad and thankful i found this company. read more

Fernando is the best! I'm so glad they hired him. Total attention to detail and he answered all my questions. Love this company to pieces!!! Maureen read more

James was great- got us up and running while waiting for permanent parts to arrive. on time arrival

This is the second time I use AirCare. On both, Brian was assigned and he is great. Very nice, thorough, and professional. He will take his time to make sure he has the right diagnosis and explain in detail what is going on. Very happy with AirCare and Brian and will definitely use again! Only downside: service was expensive (~$400 for 1.5h of work including diagnosis and rerouting the drain pipe). read more

We've called Air Care out to our house twice now, and both times we've gotten great service and reasonable pricing. Adrian and James were both super helpful and kept us comfortable even in our old leaky house. read more

Air Care is a very professional company including all the employees we interacted with (from sales, office and installation). Adolph was great and the replacement of our old furnace was without any issues. They were very clean and left the furnace room spotless. Appreciate also that Adolph reviewed the functionality with us. read more

James Quan is a lovely and competent service person who has consistently helped us with our HVAC issues. The company is great and I high's recommend them! read more

Terrific experience with Air Care Heating and Cooling. They were extremely responsive when our heater failed during the holiday season. Part was ordered and Steve installed. Steve explained exactly what had failed and provided photos. Since the heater is located in the attic and not readily accessible, it's great to have professionals we can count on. We chose to enroll in the maintenance plan for our heater/ac unit and look forward to peace of mind going forward. read more

I am always happy to use this company. They always have great service - consistent, reliable, and friendly. Thank you!