1. Alexander GMC

    1. Alexander GMC

    0

    Simi Valley, CA

    Alexander GMC

    3.9 (447 reviews)
    Open 7:30 am - 8:00 pm

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    Darius B.

    I worked with the sales manager Tal. He was outstanding, amazing and Andrea Ruiz l, she did an excellent job. I would recommend this store always. Andrea Ruiz Sales Tal Ashin Sales manager

    Allison B.

    If I could give this dealership zero stars, I would!!!! If you are considering buying a car from Alexander GMC of Simi Valley, save yourself the absolute nightmare and look elsewhere! We purchased a used vehicle from them, and within five days, it suffered a severe engine misfire while driving on the freeway, scary! Upon closer inspection, we discovered a major, pre-existing safety defect: A heavily chewed-through main wiring harnesses hidden underneath the engine cover. After a more thorough inspection, we found several areas under the engine cover that had also been chewed. It was completely obvious that rodent damage was present long before the car ever stepped foot on our property. The amount of dirt and dust was pretty concerning as well. (yes its a 20 year old car but what we found under the engine cover was very concerning) We immediately called and spoke with Juan Martinez and told him what we had found. He then tried to gaslight us telling us the damage was not there when they sold us the vehicle and asked where we were parking it. Insinuating that it was our fault and that the vehicle had been inspected and that wiring damage was not there. That they would have never sold us a car in this condition and it passed their used car re sale inspection. (impossible) He then began to call us "liars" and did not want to hear anything we had to say, over talking our every sentence. He told us we would need to have the vehicle towed to them so they could "inspect" it. The dealership did offer us a free generous 1 month 1,000K mile warranty (used car warranty) so we immediately pushed back. We explained the vehicle was not drivable and they would need to pick it up by tow. Juan refused and said that if we didn't tow the vehicle to them, (at 100% our cost) they would consider we were keeping the car. We live 80 miles from said dealership and advised we were not keeping it and they would need to make this right. We were not getting anywhere with Juan so we decided to send a formal demand letter via email along with undeniable photographic evidence, which BTW we never received a written response. It was addressed to owner Katie Alexander along with the Juan and Victor. The email must have gotten someone's attention because we received a phone call from Juan just 5 minutes after sending it. Victor had a big change of attitude (was actually nice this call) and agreed to take the car back and unwind us from the deal. Great!! You would think it ended there but it didn't. After agreeing to take the vehicle back the gaslighting started up again and we were called "liars" several more times. They got increasingly rude, kept calling us liars by claiming that a shredded wiring harness was somehow "normal wear and tear because the car is 20 years old" and that it all magically happened in the five days we owned it. We stayed professional and very calm because at this point, we just wanted out of this deal ASAP. I'd also like to add that they did not tow the vehicle back to the dealership, instead they had two young employees pick up the car to drive it back 80 miles to the dealership after we repeatedly told them it was unsafe to drive. We even showed the employees what was under the hood explaining the vehicle was extremely unsafe to drive, but the poor kid left in it. Now they have put their employee in the unsafe vehicle, shameful. They refused to admit responsibility for the junk they sold us. Lied from the start, completely unprofessional characters. Everything about this situation is unbelievable. But photos never lie!!! (see below) Dealerships like this rely on intimidation and deflection, hoping customers will just roll over. We are handling this through official channels with the California DMV Investigations Division and the Bureau of Automotive Repair, but future buyers deserve to know how they treat people the second a problem arises. DO NOT BUY FROM THE ALEXANDER group!!!! Do yourself a favor and take your business to a dealership with actual integrity. They are out there. This was the WORST car buying experience I have ever gone thru and that says a lot. Stay far away from Alexander GMC of Simi Valley. PICTURES NEVER LIE!!!!

    Brian K.

    Great experience from start to finish. As soon as I walked into Alexander GMC of Simi Valley Andrea Ruiz helped me with all my questions, test drive, and paperwork. She made it an easy process. My wife and I are so happy. I definitely recommend Alexander GMC and saleswoman Andrea Ruiz. Thank you

    Anthony Q.

    Aidan was an amazing help when choosing a Yukon for me I really appreciated how in depth he went and making the process as smooth as possible.

    GMC

    We had an excellent experience with the staff and received outstanding customer service. From the moment we arrived, Ms. Andrea Ruiz welcomed us--she was incredibly friendly, kind, and attentive to exactly what we were looking for. We highly recommend her; she is an excellent salesperson who even made us laugh . She and Mr. Anaya ultimately convinced us to get the best of the best: a GMC 4x4. Thank you, Ms. Andrea Ruiz.

    Honestly this was by far the best car buying experience I've ever had. If you're ever in the market for a new or used GMC, Alexander GMC is the best place to go. Andrea was my sales consultant and she was absolutely amazing to work with. She got me a great deal that was within my budget and made the whole process a breeze. Also, everyone I dealt with from Sales to Finance to the Manager were great. I really felt taken care of. Make sure if you come by, ask for Andrea!

    Samantha ..

    Andrea was amazing to work with! She truly jumped through hoops to make sure my husband got the exact Yukon Denali Ultimate he wanted. She was genuine, responsive, and made the whole experience so easy.

    I had a fantastic experience buying my car here. My sales rep, Andrea, and Talah Ashin was extremely knowledgeable, patient, and zero-pressure throughout the whole test drive and decision process. The finance team was transparent about pricing, with no hidden dealer markups or forced add-on fees at the end. Highly recommend this dealership to anyone looking for a smooth, honest car-buying experience!

    I had an amazing experience purchasing my car here, all thanks to Andrea. She was incredibly helpful, patient, and professional. She made paperwork smooth and stress free I will definitely recommend andrea if you are looking to purchase a car here.

    Amazing experience at Alexander GMC Simi. Aidan helped us and was absolutely ON TOP of it. We felt supported the whole time searching for my boyfriend's dream truck, and we couldn't be happier!

    2026 canyon

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    2 years ago

    David was an excellent salesman and worked with us on the price and financing to our needs. I would buy here again.

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    Katie K.

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

    Dennis and David super helpful. Worked hard to get us a great deal. Thanks guys. We appreciate you guys rock!

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    3 years ago

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    Katie K.

    Thank you so much for the great review!

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    1 year ago

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    2 years ago

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    4 years ago

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    1 year ago

    Jeran was completely professional and provided excellent customer service. We love our new truck. Thank you!

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    Katie K.

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Jeran Fernando is the man along with his team of partners! Very hospitable and genuine. 10/10 would buy a car from him again !

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    Katie K.

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    1 year ago

    Came in to sell my Traverse. Spoke to Jeran and he got me a pretty good price on the car, and it was quick service. Thx!

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    3 years ago

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    3 years ago

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    Katie K.

    We are so glad your wife is safe, and that she loves her new vehicle!

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    1 year ago

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    Katie K.

    Thank you for the great review! We are so glad Jeran was helpful!

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    3 years ago

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    1 year ago

    Jeran was amazing. Patient and kind. Helped us find the right car quickly and did his best to get us the best price. Ask for Jeran!!!

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    2 years ago

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    2 years ago

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    1 year ago

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    Katie K.

    Thank you so much for taking the time to give us a great review!

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    3 years ago

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    2 years ago

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    1 year ago

    Had Jeran Fernando. Was extremely helpful and friendly, while waiting for processing he kept us occupied with conversation.

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    Katie K.

    Thank you for the review! We are glad Jeran was helpful and friendly!

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    2 years ago

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    2 years ago

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    2 years ago

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    Katie K.

    Thank you so much for the great review!

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    Page 3 of 12

    Ask the Community - Alexander GMC

    Review Highlights - Alexander GMC

    This is the second time I've worked with Kevin Pool - he is professional, friendly, efficient and easy to work with.

    Mentioned in 36 reviews

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    Alexander GMC - car_dealers - Updated September 2026

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