Me & my daughter was in need of services for our Freight-liner Cascadia, drove from Oklahoma City,…read moreOk to California with a Freightliner Truck Center 24/7 which could not see us, we were in and out in 5 Hours and the service desk staff was awesome! 2/13/2018 Please my previous review commended the staff that assisted us, who notified me that we almost complete and consulted the owner of the truck & expediter services for approval to repair and gave the price to the owner( problem solved)--- they were great-this gentleman let us that we would be leaving soon and thank you, but his shift was over - around 7pm EST----- next shift came in ----- we didn't leave until about 1 am EST///// not only that--- the $$$$ amount was changed----drastically on final bill. So when the owner calls Truck Center to verify discrepancies///// the Trump Center states the driver wrote a good comment on Yelp--- seriously--- yelp----- doesn't make or break the company, good honest service does, the evening front staff was not efficient with getting the task done and we were the only truck in the bay getting service that night -that was sitting, 2 trucks came and went( I watched from the bay window) ----Golden Gate CEO ---- Pay attention to what is going on within your company

Horrible customer service specially from nick (from the parts department) pretty rude and…read moredisrespectful guy no patience at all hang the phone on me.

It has been sometime since I updated my review of this fantastic company…read more Hengehold is basically a place to rent or buy commercial vehicles and pickups. In my case, I needed a pickup truck to haul pressure treated wood from an old deck to the landfill for disposal. They are excellent customer service, the trucks are in good working order, and the prices are good. This has remained consistent in all the years I have used them

We've rented from Hengehold twice for Burning Man, 2024 (15' box truck) and 2025 (24' box truck)…read more We've had bad experiences with other rental companies in the past (U-Haul, Enterprise, you name it) so we wanted to go with a local company that seemed to invest a lot in a great customer experience. The first time had no issues. The second time, the truck failed on us Friday night [more details are below], and we had to get a last-minute rental from Enterprise, while also locating a parking lot where we could leave the faulty truck. Hengehold was not reachable because they are not open on the weekends. Then, we had to spend time/energy unloading and reloading a new truck, and a friend had to stick around on Monday to eventually get that truck towed. Hengehold refunded us the full amount. Knowing the Burning Man general schedule (which is the same every year), and as a business that must draw in a ton of revenue from the event, I'm surprised that they are not open on that Saturday/Sunday to help with these issues and provide replacements. I'm leaving 2 stars here (instead of 1) because their customer service (when they're open) has been easy to talk to and work with (including the refund part), and because we still had a positive experience the first time. We will still consider renting with them in the future. ================== More details on the second time --- We drove the truck from Palo Alto to San Francisco on Friday, and spent the day loading in our supplies. We drove the truck out that night from SF headed towards Reno, and within 1 mile it started malfunctioning. The dash said there was an SCR malfunction (see picture) & the truck started beeping. We called a technician (not affiliated with Hengehold, since it was out of hours) who spent an hour with us running tests and said there was a clogged DEF catalytic converter. He hypothesized that possibly 1) just over time they wear down or 2) bad DEF in there that caused it to happen faster than normal timeline. He said there would be large overhaul of the system needed and that it was not fixable over night. "It's absolutely not getting to Reno". When we started driving again it wouldn't go more than 2 mph.

Ray was amazing and so helpful with me and my family and our bus. Thank you, Ray and crewread more

Purchased a 2003 GMC Safari with low miles. Seller tried to sell the van as a clean title when it…read morehad a salvage title. I caught that thankfully. Renegotiated asking price since the van was a rebuilt title. Van began having overheating issues immediately after purchase after some troubleshooting it was discovered that I have a cracked head and seller just put some head gasket sealant in the engine and tried to sell the van without disclosing the mechanical issues. This dealership is very dishonest in their dealings, I would not recommend.

If you rent a truck from them you better make sure it has nothing wrong with it. We rented a truck…read morefrom them that has a little over 200K miles on it. The truck had some sensors for the engine come on and they sent us a bill for over 5 thousand dollars claiming it was our fault because there was water in the diesel fuel. They never actually provided any proof of that claim when requested. After we turned the truck in they charged us 4 thousand dollars for some cosmetic damage that occured over the life of the truck. I would definitely use anyone else besides Pape Kenworth because they will look for ways to get money out of you when it isn't justified. One of the worst if not the worst experience I've ever gone through.

First they charged me $500 for a diagnostic and then $3,000 to fix the truck, than they sent me…read morethree change orders for the work in a total of $13,000. When i said no for the last change order, they sent my truck back with out fixing the problem or putting all the parts back that they have removed. I felt that they were doing "try and error ", not very professional. I paid close to $8,000 basically for nothing.

I would not trust buying a truck from here.David Ayala and team are not trustworthy.They promised…read moreme a truck that fitted my needs .But when the truck arrived it was not the truck in the picture.After a down payment of $10,000 I was so upset.I even reached out to to his manager.She never followed up with me.Very poor customer services dayala-lopez@petersontruck.com

This place was horrible. Such bad service and the lies just kept coming. Trying to sell me a broken…read moretruck as is. Using multiple banks to try to get my business approved. Tried so many short cuts to negotiate price on the truck, I had a diagnostic on the truck done and sensors weren't working and they said they would fix it and then 2 days later said they wouldn't fix the truck and they were selling to me in the condition it was in. I don't recommend this place at all

I'm glad I read the reviews after attempting to deal with these guys. Singh seems like he doesn't…read moreknow how to handle customer service, but it turns out he's not just incompetent but also dishonest. I inquired about a truck on a Thursday and he said the truck was being painted and he would get me photos on Friday or Saturday. Come Monday I didn't see anything and I called him. He said he'd get me photos on Tuesday. So on Tuesday he only sent photos from a distance and nothing interior or of the frame. I asked for more info and he told me that the truck was in great shape. I told him if it was in great shape I'd come in to get the truck but then he told me he had another buyer. Why make me spend all this time if he won't even get me info or be willing to sell the truck to me? He's clearly shady and not worth buying from.

Avoid at all costs. Sold me a truck that did not have working brakes. They never completed the…read moreregistration and when I called to resolve were not helpful at all and unresponsive. I keep calling them and they will not do anything to resolve the registration issue. They are purposely avoiding my calls. Do not do business with these people. This dealership is a scam. AVOID AT ALL COSTS.