July 23rd: Overdue for posting, sorry. American Plumbing has always cared about their customers! From the initial call taken by courteous and professional dispatch representatives to the actual professionally qualified and kind plumbers that have come to our home. People have been asking lately if I had any recommendations for good plumbers and I had to be honest and say "No", I only know great plumbers and that's only at American Plumbing. Thank you for your honest and professional service!! Spreading the word for best service. read more

American Plumbing is the only company who gets the weird workings of my building's pipe system. I had a clogged sink, and John was able to come out same day to check it out. He seemed genuinely disappointed that he couldn't resolve the blockage, and scheduled a follow up appointment to try and access the pipes through the wall. Amazingly, he managed to snag the clog with a longer cable, sparing my innocent living room wall and saving me money on drywall. Quick, friendly, and competent. A+! read more

We have had ongoing issues with the bathroom getting backed up. Back in July we had Rotor Hero come out and supposedly take care of the problem for over $300. When we started having issues two days ago we called for Roto Rooter to come out because they said a tech would come between 8pm-12am that evening, and we wanted it taken care of ASAP. When nobody called or arrive by 11:30pm we called and they said "oh yeah, we forgot to call you. The tech in your area got tied up at his pervious job and can't come out until tomorrow between 8am-11am." We told them forget it and that we would take out business elsewhere for wasting our time. So the next day we called American Plumbing in Antioch. After a pleasant conversation with their customer service we were scheduled to have a tech out the next day between 8:30am-9:30am. Our tech, Zeke arrived around 9:00am and got right to work. He was very friendly and knew exactly what to do. The previous plumber from Roto Hero had only used a small snake to clear out the pipes, only poking a hole through the debris, but Zeke used a larger blade and snake to completely clear out the pipes for 100 feet, all the way to the street. Within an hour the work was all done and only cost $155. Zeke was very professional and made sure to wear a face mask and practice social distancing. We are very happy with our experience and highly recommend American Plumbing in Antioch! read more

I was very impressed with the professionalism and workmanship from Zeke and his partner. I had his and her sinks that were clogged, and I called American Plumbing for a 2nd opinion, after my Home warranty plumber could not do the job. From my first conversation with Zeke by phone, I already could tell he was very knowledgeable, and I wanted him specifically to take a look at my sinks. Even his coworker, Noah, advised I should use him, praising his experience. Within 30 min, Zeke was able to unclog my sinks, due to his skills in navigating the snake. The cost was reasonable, and I'm glad I called him rather than going through my home warranty, which was recommending me to either tear up my walls to build a cutout or pay more to unclog from the roof, when all I needed was an experienced plumber who knew how to navigate that snake. Zeke was professional, courteous, and passionate about his job. I will definitely use American Plumbing again!!! read more

I gave them 5 stars not only for their service but their communication and the fact that we can all use the bathrooms now! We had to spend the night in a hotel due to toilets overflowing and water backing up in the tubs and shower...not pleasant. We were contacted through our landlord and they called and said they could be over in in two hours...they showed up and within 30 minutes all was great. They kept us updated on when the plumber would be out here and was just great service all the way around...I highly recommend using them, especially in a bind! read more

Needed a plumber fast to fix a shower head pipe that I broke off! Called just before closing yesterday and they were out first thing this morning! The receptionist was very friendly and the service man was excellent! Thank you American Plumbing for fast reliable service! read more

I have used American Plumbing in the past where good but I called today to get an estimate may electric tankless water heater installed because I'm going solar panels and the person that answered the phone right away said between 5 to $6,000 instead off asking what type of water heater I have and I asked why so much oh because we have to the venting and all that I did my research and electric tankless water heater do not require any type of venting so by quoting the price upfront front with no inspection is not good thing you do not want to scare people off this is not a good way of doing business read more

WARNING! In my opinion, this company engages in unethical practice with its customers, by selecting which customers they will price gouge. I called them for a toilet leak. They quoted me $250.00 for a possible wax ring change. The problem was the flange, which needed to be changed. Josh or Jash was the plumber who then said it would cost an additional $595.00 for a grand total of $845.00. I questioned him about the exorbitant price since I knew a wax ring and flange maybe would cost a total of $50.00. Ultimately, I payed $645.00 which I believe was exorbitant. I should have called his office or simply told him to leave, but I was going out of town the next day and didn't want to leave an exposed hole in my bathroom. Don't do what I did. I may have been a fool to pay that amount, but I don't want anyone else to experience what I have experienced with this company. It is unfortunate, there are so many unethical businesses out there. A very expensive lesson learned. read more

As a property manager we often have to rely on the expertise and honesty of our vendors. Our clients depend on us to take care of their investments. We are very happy to work with American Plumbing as the consistently provide honest, dependable service. Thank you for taking care of our properties. Bruce Croskey Real Estate read more

We've used American Plumbing in the past and were happy with the results. Needed our 30 yr. old shower fixtures replaced by next morning. Called the shop Monday @ 8:00AM, Nick got us a service call from 11-1 same day. Kevin arrived at 12, explained the problem & solution, left to get parts, was back in 20 mins. and the job was completed in less than an hour. Polite, prompt, courteous & professional. Couldn't be happier. American Plumbing will always be our only call for plumbing issues and won't hesitate to recommend their service. read more

Our washer decided to go out on Saturday and when we disconnected it the hot water line did not want to turn all the way off no matter what we did. We spent hours going to Home Depot etc.... My husband finally was able to get the water all the way off and this morning I called American Plumbing and they were at my home within 1 hour and repaired at a VERY RESONABLE COST. THANK YOU SO MUCH AMERICAN PLUMBING. I will absolutely recommend you to anyone needed plumbing service. Sincerely, The Cooks read more

Total bait and switch. Had an issue with a broken water valve caused by a landscaping incident. Our amazing landscape guy called this place after hours and was quoted $230 an hour and told it should take about an hour. The guy showed up - all rude and cocky and demanded cash in hand before he would look at it. He also said it would be $600 minimum for the max one hour job and he wanted $230 to look at it. We explained that our landscaper was paying for it and we didn't think that was fair since he was quoted $230 on the phone. After getting agreement that it was a 1 hr job, I offered to go get him $300 cash which was more than he was quoted. He went out of hearing range and supposedly called his boss and came back and asked for $550. We told him his services weren't needed. Will never recommend them! read more

My house was built in 1974 and the handle on my shower faucet broke. The cartridge needed to be replaced which was made by American Standard (not to be confused with American Plumbing.) The problem is finding the right cartridge was like finding a needle in a hay stack. Because my shower fixture was 40 years old, the company who made the parts. were no help. They directed me to a Home Depot,, and I spent an hour in Home Depot with a courteous professional researching their website looking for the right cartridge so we could get a model number to order it to no avail. They suggested I replace the entire valve which would have been a tremendous amount of work, having to cut through tile etc. I called American Plumbing; John and Isah came out on a Monday, took photos of the carridge. Isah researched, found the correct cartridge, went to a wholesaler and secured the following day. During this time Sandy was calling and apprising me with updates on their progress. John came out that same day as soon as the part was secured. He fixed a leaking toilet and my shower cartridge in under 30 mins. John, Isah & Sandy at American Plumbing really came through and I'm being matter of fact when I say their service, pricing, follow-up and professlisim were phonomenal. Thank you guys very much, I have saved them in my contacts and like a good accountant, car-repair, lawyer; I feel now I have found the right Plumbing company. -Greg in Concord read more

One word AMAZING! After just moving into my new rental home I noticed a leak under the bathroom sink. I called the property manager who then hired American Plumbing to fix the problem. With it being a Saturday night at 8pm I wasn't thinking it would be fixed so promptly and efficiently! It was also a holiday weekend none the less!! The technition Kurt was nice and friendly and knew exactly how to fix the problem. He made a piece in the van to fix the leak! Amazing! I don't know the pricing BC I am a renter but when I do own my own home I would never use another plumbing company. Thank you again :) read more

Recently I had a leak and contacted American Plumbing, they have done work at my house before and I've always been happy with their work. This time they only had an "after hours" Appointment available - I figured someone would show up late and be there forever. I was more than pleasantly surprised, not only with time and quality of service but also with the plumber who arrived to fix the leak. Blake was amazing, he explained things in terms I could comprehend, he kept me updated on the status - I had a prior commitment I thought I'd have to cancel - Blake was very competent, knowledgeable and personable. He completed the repairs much quicker than I expected and the quality of work is excellent. read more

Vidal and Zek were professional and thorough while fixing the toilet. Vidal came out twice and was very knowledgeable about how to fix the problem. I was mostly grateful for Vidal's sensitivity and empathy while answering my 93 year old Grandmother's questions. I would highly recommend American Plumbing Company. read more

This is my second excellent experience with American Plumbing. Very courteous office staff and service technician, John K. I was scheduled promptly and John was able to take care of the issue in one visit. John is very knowledgeable and explained what he was doing, which I appreciated. Another great thing, John left no mess for me to clean up. I hope I don't need any services soon, but American Plumbing is who I will contact again! Thanks and keep up the good work! read more

American Plumbing stands for everything American. I've called on them and referred them hundreds of times for my line of work since 2008 and they have been nothing short of amazing every time. Their staff are skilled in every area of their field and they are always upfront and honest. A+ service. Thank you American Plumbing! read more

The "doctors, lawyers and plumbers" cliche is an insult to plumbers, at least it is to these plumbers. I've called American out twice and have been pleased twice. Most recently Derek came out to clear a slow drain and replace a shower cartridge. In both cases the price was extremely reasonable. (Please note that I did NOT say "cheap".) And in both cases communication was excellent. Management should note that it was Derek's phone calls that prompted me to write this. I was unable to be there. His explanations over the phone were clear, concise and put me at ease. I don't know him personally of course. But in this context I felt like I was dealing with a good man. read more

Thank you, thank you American Plumbing for saving the day! Two hours before my son's birthday party, I experienced a clogged drain. Toilets were bubbling and the shower wasn't draining. We called American Plumbing. Sandy was so professional and nice on the phone. Steven fixed our clog in the nick of time (30 minutes before guests showed up). So happy that we found American Plumbing! :) read more

Great company. Called in the morning and they sent Rob out to handle my situation. Great guy, fast, clean and efficient. Gave me some great tips on how to maintain my washing machine. Again, very happy with the work and the excellent customer service. Thanks Rob! read more

Came out same day and cleared a clog in our kitchen sink drain. The technicians had to send the snake down 50 feet! We had already called out two other plumbers who weren't able to fix the clog. My boyfriend and I were so worried it was going to be some crazy, weird situation, where we'd have to knock out walls and replace pipes, haha...our imaginations were running wild, especially since two other companies hadn't been able to help. Anyway, two dudes came and they wore shoe covers (yay!) and had covers on the wheels of their snake (double yay). They were able to fix the clog and were in and out in about 30 minutes! Talk about relief! Sucks not being able to use your kitchen sink for 3 days. Oh, and they only charged us $150, where other companies had said nearly double that to snake the drain! read more

I have been a customer of American Plumbing since I bought my house five years ago. They do excellent work, the guys are prompt, knowledgeable, pleasant, and efficient. They explain everything they do, and their rates are very fair. I've used their emergency service once before, and got the same excellent service. The plumber saved me from a do-it-yourself project gone wrong, at 9:00 at night. The rate was incredibly reasonable, all things considered. I recommend American Plumbing to all of the properties we manage, and to anyone else who asks me for a good plumber. You can't go wrong, unless you pick another plumber. read more

HORRIBLE, INCONSIDERATE, UNRELIABLE, LYING. I spoke to Eric, sent pictures of the work required, clearly communicated in a few emails about the work and also that I shared "water shutoff" with neighbor. They gave me a time frame of 2 hours from 10 to 12. I had coordinated with my neighbor for water shut off which is a big deal. When AP didn't show up by 10:45, I called Eric. He said, they are working in another location, after which they will come to my house. He told me that the time frame for them to come is between 10 - 12, whereas the work could continue after 12. He is telling me this now, rather than during my email conversations with him. While he knew very well that I was coordinating water shut off with my neighbor, he did not care to inform me that his plumber might now show up on time. Neither he nor his receptionist told me this during my clear communication with them. How can a professional plumbing company not know that when people coordinate shut off with others, that they need to abide by time? Not once did they apologize for what they did to me. Due to Covid I took time and prepared my house to allow a plumber to enter and do work. I asked him to send the plumber right there and then as that was our agreement. Later he called and canceled the appointment, saying that he does not feel safe sending his plumber to my house since I was very angry. Eric is one of those lazy, unprofessional type of person who will screw you in some way, because he seems to have done this before, uncaring attitude. If you hire them, be prepared as they will stand you off. Totally unreliable, uncaring and unapologetic. I will send a complaint to the State Contractor's Board on his license. He needs to be reported to Better Business Bureau as well and any other organization who overlooks plumbers. He cannot be allowed to do this to people who are keeping his business afloat. If he is operating a business which involves others, he needs to have some business ethics, which this company has none of. They are the worst. read more

The plumbers at American Plumbing Co. are the greatest because they are honest, arrive on time and do excellent work. Today (Dec. 22, 2017) I would like to praise what they did not do. Zeek was called out to replace a kitchen faucet to get rid of a leak. He re-diagnosed the problem and said there was a loose fitting at the end of the pull-out hose. He tightened it and the leak stopped. He said our faucet looked new and didn't need replacing, so he didn't replace it. I am and will remain a loyal customer when given this high level of service. read more

If you can deal with the UNPROFESSIONAL conduct both Abby and Eric can give.. and allow the PROFESSIONAL plumbers to correct the issue.. then you got it made.. otherwise you will not be happy about the customer service or prices. I will not recommend to anyone.. read more

My elderly mother called to have a line cleaned out. Every time she has had it cleaned out, the garage clean out has been used. She called American plumbing. The sewer rat, can't call him a plumber, tapped the main line and nearly broke the water main, instead of listening to her requests to use the garage clean out. He dismissed what she was saying and did this after searching for 30 minutes to find the clean out in the front and also digging up a gardenia plant. He ran the snake from the broken sewer clean out to the inside of the house. When he left, he left the sewer line break exposed. Then said it would be $500 to put in a 2 way clean out. When I looked at it the next day, I told my mother that it was exposed. She did not know and was very upset that it was not done properly. When my mother called to complain, the owner realized that he was not going to make the $500 to fix the job. He told my mother to hire a handyman to put a steal plate over the pipe and pour concrete over the top, (which is against code), and let it be the next owner's problem. Now my mother has to hire another company to do the work that should have been done to begin with. COMPLETE INCOMPETENCE!!!!!!!!!!!!!!!!!! read more

*Update - job complete & very happy with the outcome. Highly recommend AP. Office gals Ashley & Abby are friendly and efficient & the crew was courteous & hardworking. Thanks AJ & Blake. read more

I called American after a NIGHTMARE experience with some people HD 'recommended'. I didn't trust a single thing the other people slapped together, so i called American to literally double check every seam and joint. They obliged and were punctual, the price they quoted was reasonable and accurate, they explained just how stupid the other people were (my words, not theirs), how they were going to fix it, why, etc. They treated me with respect even though i clearly know nothing about plumbing. I'd call them anytime i need this type of service again, in a heartbeat. read more

I have used American Plumbing several times. They have been quick to respond (same day) and prices are reasonable. Staff have taken extra time to explain issues and suggest a "game-plan" which isn't always spending a ton of money - love that! Highly recommend read more

This company is great! I was expecting a much higher price and perhaps a little less than honest solution, but what to do when you are facing a leak and have to go to work! Kurt was fast, reliable, and honest. His advice saved me a couple of hundred dollars! Thank you so much. I will definitely use them again, I am very impressed. read more

I have had the worst experience and UN professional experience with this company. My manager at our apts called them to fix our bathroom sink. the whole knob on the sink was not letting the water turn off, and there was barely any water coming out. me and my boyfriend work full time. my mother in law was home told them the problem. The worker said there was nothing wrong with the sink. obviously there was. American Plumbing then charged the apartments for" a shower leak" that was never there. I finally got a hold of the company and explained it was never fixed. They were very speedy in sending a tech out within an hour or so. The tech got there and gave a rude attitude to my mother in law accusing her of lieing. The sink should be fixed today according to them, i will see when i get home. very UN happy with them and the UN professional attitude and lack of customer service. read more

Came home from work today to find my kitchen floor covered with water. A pip had burst behind the wall. I used American Plumbing several years ago, (almost 17 yrs.) and since I was not familiar with any other plumber I called them. A young gentleman named Kevin arrived at my house in about 45 minutes from when I called the after hour number. He was clean cut and very courteous. ( the type you don't worry about letting into your house). He was able to cut into the wall, find the leak in the copper pipe and have it repaired in less than an hour! I was very impressed with the response and the quality of work! I will recommend American Plumbing any time. read more

I would give them no stars if I could. I've been out of hot water for a week now because they keep ordering the wrong part! They give you a two hour window of when they are gonna be there and then call you saying they are on there way after the window has already past.They have ordered the part wrong twice and then apparently that's not even what's wrong with the water heater. I just want hot water but they don't care cause they get to go home and take hot showers! read more

From the office staff Abby, Ashley & Amanda to Rob & Zeek who arrived & installed a new water heater... EXCELLENT SERVICE - I would HIGHLY recommend this company & will most DEFINITELY be calling them for any future issues read more

Two years ago they replaced a shower faucet cartridge for the minimum service fee and also fixed the spout the guy saw leaking in exchange for some parts I had. Great service I thought. So the cartridge has started leaking badly now, so I called and told the woman about the previous install. No consideration paid to that and quoted me the same minimum service fee as last time. The original cartridge lasted at least 13 years probably 30. read more

came out in a reasonable time although the windows they provide is large. asked the guy if he worked on the side. He told me NOPE; so seems like american plumbing keeping guys busy so thats a good thing. Took care of the problem. Bill was much higher than other people/services i have used before, but when you are in a jam you are in a jam. really -1 for the price. these guys are expensive read more

I am very happy with American Plumbing. I called two other plumbers first looking for a same-day appointment to unclog my kitchen sink. One had a full voicemail so I couldn't even leave a message. The other couldn't help me until later in the week. Ashley at American Plumbing was very friendly and accommodating. She said she could have a plumber at my house that day between 1:00-3:00. At 12:55 I received a call letting me know that Kevin was on his way. Not only did Kevin unclog the sink, he also reconfigured the pipe fittings under the sink to make any future plumbing jobs easier to access. And he took the time to explain my house's plumbing layout to me. The work was completed and everything cleaned up in under an hour for what I considered to be a very reasonable price. I will definitely use them for all my future plumbing needs. Good job, AP! read more

What can I say: professional, prompt and completed the job for a reasonable price in a timely fashion.

I have used American in the past for both our home and our rental, and I made the mistake of trying another plumber the last time I had a call. I called American yesterday, and they actually showed up earlier than the time they had promised and did a great job. read more