I strongly recommend AMS appliance as they have successfully repaired nearly all of our appliances. Chad is an A+! Great service, excellent repair skills, friendly, solution oriented, and always with great advice and insights for appliance longevity. I wish all repair technicians and companies would operate at the high quality standards of AMS. read more

Our dryer element went out and Chad came to the rescue. He was quick, efficient, and very communicative. Answered every question with patience and enthusiasm. Office staff were quick to explain problems and engage with emails. 10/10 would recommend. read more

My technician Chad helped with my busted dryer and dishwasher that both went down at the same time due to a power surge. He was punctual, polite, and got the job done quickly. read more

AMS Appliance Repair - Chad was awesome - Appliances & Repair Near Me

Chad came in to fix a dishwasher issue. He was very knowledgeable and friendly. Also gave me some tip on my stove/vent to prevent other issues. Highly recommend him for any appliance issue. read more

I don't normally write reviews, but my experience with AMS was so bad that I would be doing other readers a disservice if I didn't write about them. The insurance company sent AMS over to fix an issue with my kitchen range because some of the burners weren't working. Chad explained that the burners suffered significant corrosion and would all need to be replaced so he ordered new parts. They sent a different technician to install the parts. However, he did not install anything because he claimed that he was still missing some parts and would need to order them. This was after he had already begun the process by discarding or stripping the screws which held the corroded burners in place. I was worried about this arrangement because the burners could now easily move. Misalignments could cause gas leaks which then lead to explosions. However, he assured me that this would be temporary because he would order the parts needed to complete this job. I asked if he could leave the current parts behind so that they wouldn't get lost, but he said no and took them back. Now I know why he did that... a month later when I didn't hear anything from them, my insurance company informed me that AMS had marked the job as complete. Now I'm in the process of getting another appliance company to fix the dangerous mess they left behind and re-order the parts that they stole. I've included images to show examples of the missing screws and the corrosion that's still there because they failed to replace the parts that they originally promised. Hope this helps. read more

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I moved into an older home and everything started to break down. Chad was extremely helpful in diagnosing my issues for almost every appliance I have which was so helpful. He helped me get my dish washer running again, ordered a part for my fridge, diagnosed my second refrigerator and diagnosed my stove top and vent. He was extremely respectful and knowledgable. I'm super thankful to have Chad to continue to look after my appliances going forward - I know I'll always be in good hands with Chad. read more

Today I received excellent service from Chad of AMS APPLIANCE. He arrived on time, and was courteous and respectful. He provided education on how to clean my dishwasher. I'm 69 years old and had no idea that once/month cleaning (2 cups white vinegar + 1/2 cup baking soda) is essential to maintain cleanliness. What a great company. Thank you! read more

Very responsive and great customer service! Our LG refrigerator's freezer stopped working and Chad helped investigate the issue and provided very timely advise and handled the issue with no problem ! Very good communication and best advise for our problem. Highly recommend!!!! read more

Our home warranty company assigned us to AMS and Chad was the technician who came out to diagnose the problem with our washer. We were very impressed! Chad came masked and even put booties on to keep our place clean. He was professional, very knowledgeable and more importantly, very generous about sharing what he knows. He spent quite some time telling us about why the washer was acting up, and what the fix was. We ended up going with payment in lieu of repair that our warranty company issued, but we will definitely keep him in mind for future repairs. Amber in the office was also super responsive in setting up appointments and responding to our questions. All around professional and friendly company! read more

Chad came and repaired our downdraft vent. The motor stopped working and than fan wouldn't turn on or go up and down. He is super knowledgeable, hardworking, and honest. He was able to figure out what the problem was, when we had another handyman come before and said it would be better to purchase a brand new fan...Won't hesitate to use AMS services again for any appliance repair! So glad I found this company! read more

I had a claim through my insurance company and they have asked AMS technician to do the diagnosis. These guys were so reluctant in providing complete details of the diagnosis of the dishwasher failure. My dish washer was starting and going through all the cycles except that the sump or the water jets was not working , but these technician claimed it to the power surge issue. They claimed the system doesnt repsond to any diagnostic tests and hence it was a power surge issue inspite of the system responding to tests and providing error codes. I donot understand how technician do guess work rather than going into details of the issue. Overall I wouldnot recommend these guys for any analysis. Hire someones or instead get a brand new one which would save lot of cost instead of working with these guys. read more

I don't usually care about customer service as long as the food/service is good, but this company really screwed up my day today. Fidelity uses them and forwarded me to them. I emailed them and got a nice color-coded email about when my appointment was, who was coming and that I'd get a courtesy call before my appointment. So, 9-11am, Chad, courtesy call. It's now 2:30pm, no Chad, no courtesy call, not even an email to let me know they were going to be late. I've followed up but no response. They were quick to respond to my request for work. I've had to cancel some appointments and will be gone for the next five days on vacation, but my oven does not work and I needed to get this done today. So i'm down two appointments and 5 days. If you're not forwarded to these guys via your insurance company, look elsewhere. I've already contacted Fidelity to cancel my appointment with AMS and to get me another company. read more

AMS appliance arrived on promised time. I used their service to replace part they even helped me hunt over internet and suggested website to use from where i saved almost 50% on just part cost. The technician named Chad who is business owner as well was very polite, friendly and humble. He went extra mile in testing the washer after replacing part and found another issue of drain choked due to sand etc. He fixed that one also. The good part is they know their stuff very well and able to locate root cause right away. read more

If I could give AMS 10 stars, I would! This was my second time working with them, and they REALLY came through for me. My very old oven was missing a model and serial # sticker, and my insurance company was refusing to repair or replace it, as they couldn't identify what the oven was. I tried to research the oven on my own and provided them with my best guess for the model #, but I was stuck nonetheless in a holding pattern with their customer service. Then I reached out to Chad Simpson, the owner of AMS, and he wrote a detailed letter to my insurance company explaining why they should replace my oven. Next thing I know, I received a $1050 cash-out for my 30-year-old non-brand-name basic white oven! I will recommend AMS to ANYONE with appliance issues. My insurance company sent them, but now I will certainly use AMS anytime from here on out. 10/10 - AMS is fantastic! read more

Chad just came by today to help us with a broken washer and dryer. He called 40 minutes before arriving, was on time, and is quite friendly. He tested our machines thoroughly and explained it so we would understand what was wrong, what our options were and what to look out for. He also checked our dishwasher as part of our warranty service and gave us tips on how to maintain it. We weren't looking forward to dealing with broken appliances but Chad's visit was so friendly and helpful it certainly made for a better Monday morning than expected! Chad will be our go-to repairman from now on. Also should mention that Amber is wonderful over the phone! read more

I had purchased a new home. My washer, dryer, and oven were not working properly. I was able to use my home warranty. Fidelity National sent over AMS Appliance Repair. I was a little leery as I've had a couple questionable experiences using a home warranty, especially when it comes to appliance repairs. AMS Appliance Repair came out and were absolutely wonderful! Chad and his son Chad came at a time that worked best for me. They entered my home neatly and put on shoe covers. Chad asked me many questions about the issues I was having with my appliances. They thoroughly check them out. Chad and his son Chad, went above and beyond. Not only did they explain what needed to be done and what they needed to do, they helped me clean troubled areas that we're very difficult for me to reach. Chad, thank you for your excellent service and Great job! I will definitely be using AMS Appliance Repair again! Marilou read more

We were having an issue with our dishwasher and filed a claim under Fidelity Home Warranty. They connected us with AMS Appliance who were able to quickly schedule a visit from technician Chad, who was great. He quickly diagnosed the problem (new motor, there was broken glass inside, eek!) and within about a week and half we had the new part installed. Chad was great, very friendly and helpful by pointing out ways we could make our sink, disposal, and dishwasher work better in the future. read more

Like most of the bad reviews here, mine started with my home warranty company/insurance company. My dishwasher was leaking from the bottom, and it was VERY plain to see that the ejector hose had a crack in it. The technician from AMS said that the hose "was cut" and that the circuit board of the dishwasher wasn't working because a "power surge" had ruined it. He had done absolutely NO analysis and just jotted this crap down based on what? The positions of the stars? Based on his bunk analysis, my home warranty company wouldn't cover the work. I'm pretty sure these guys are in the back pocket of the insurance company. read more

Chad is knowledgeable, efficient, smart, and kind. He went through a methodical diagnosis for our washing machine issue, plus he went above and beyond by helping me siphon out the water that built up from lack of drainage so it wouldn't smell. You can't go wrong with AMS' wonderful service, will call again!! read more

I used AMS to repair my dishwasher and refrigerator. They were easy to work with over the phone and by email and were prompt and reliable. They were super patient and accommodating even as we had issues sourcing parts for the repair. Chad and Amber are awesome and AMS will definitely be my go-to East Bay appliance repair company. Thanks! read more

Chad from AMS was the third person to take a look at our broken dishwasher, but the first person to actually know how to help us. He and the AMS team have been a pleasure to work with - great communication, reliable, and super nice. I hope we don't have any appliance problems in the future, but if I do then AMS will be our first call! read more

Have tried to reach multiple time, left multiple messages, there is no response ... no communication. Waiting on things to be repaired for last 8 months read more

SUMMARY: I was incredibly impressed with the experience I had, despite them not being able to solve the problem (not their fault). PROS: + Chad is the man (see below) + Fast Response + Easy scheduling CONS - They weren't able to fix my range, but that isn't actually their fault. I have a Dacor range with proprietary tooling that suffers from a manufacturer-specific fault (see more in details) DETAILS I have home warranty, and have an issue with my Dacor range which is 10 years old. AMS was assigned through home warranty and I wasn't expecting much. Chad is a legend. I am a happily married man but Chad's helpfulness came close to making me leave my wife because I've come to expect horrible service from so many companies. He called in advance, arrived on time and once he saw the issue he got right to work. He explained everything as he went through it, clearly walking us through the issues and laying out the details. He even had a tool that no other repair person who's come to look at the issue had - because he has experience and knows the brand. Though he wasn't able to resolve my issue due to a manufacturer defect (3/4 of the screws that require a custom part to open were stripped due to heat from the range), he walked me through next steps (Dacor itself needs to fix it). BUT, while he was here, Chad reviewed another issue I was having that was under another claim assigned to another vendor. He took the time, and immediately triaged the issue which 3 other technicians were unable to do! He even offered to drop off a spare part next time he's in the area because he wanted to help. I wasn't expecting this, but dear lord that was appreciated. read more

They were right on time, family business, very friendly and knowledgeable. We had one other group come out to look at our appliances and told us nothing was wrong (but they weren't working, so at least something was not working right). Chad was very detailed, fun to talk to, and figured out 2 separate issues with the dishwasher that was not working and why the fridge would intermittently stop. Great experience read more

I received a call from the AMS repairman Chad on the morning he was scheduled to come out to my property. I told him I never received the appointment information and was at work and couldn't leave. I apologized to him and said I would be home later....if he was still in the area. To my surprise Chad called me later after I arrived home and was able to still check out the repair. Chad was polite, professional, and even put on shoe booties before entering my home! He assessed the repair quickly, explained the repair recommendation and let me know to expect next. Thank you so much Chad for your help and accommodating my schedule within hours. read more

Chad did a great job in providing honest diagnostics and solution recommendations for our dishwasher and kitchen exhaust fan.

Chad did an excellent job repairing two of my appliances. Each time he called before showing up and he was at least 15-20 minutes early. He is extremely knowledgeable and professional; he provided exceptional service, and gave me some tips on maintaining my appliances. I would recommend Chad. He gets a 10/10 from me. read more

The owner Chad who is always prompt on his appointments sent me a Professional Letter/e-mail ordering a cleaning tube to maintain my stove-top burners to operate at their best. I went to Grainger's, APS, Big Five, Ace Hardware, with no luck. I e-mailed AMS at amsrepairco@gmail.com or you can call them at 510-274-2555 and 3 hours later AMS said they will order a special tube brush that will save me money in maintain my stove-top burners . AMS is family own so I enjoy when I can help a independent company. Thank-Chad for being a Professional Customer Business Owner and his junior partner Chad's son who is also a tech Micky read more

I needed my dishwasher fixed and my warranty provider suggested AMS. It was a good choice - I had 2 repairman come in Chad and Chris. Chad first came in get an idea of what's wrong and what parts are needed, then Chris came in to do the work about a week later (after the parts arrived). Both of them were very knowledgeable and did their work very efficiently. They were also very friendly and gave suggestion to avoid similar issues with my dishwasher in the future! Would definitely recommend these guys for any future work! read more

We recently used this service provider via our home owner's warranty and we are very pleased with the service we were provided. Not only did they resolve our issue, but they also provided additional tips regarding maintaining our appliance. All of our questions were answered with easy to understand explanations. And most of all, they were very customer service friendly, which is a huge plus in my book! Thank you, and we will definitely utilize their services again if needed. read more

Chad and his team are friendly, professional and efficient. They are obviously knowledgeable about what they do and diagnosed that my dryer most likely needed to be replaced rather than a fix. He saved me time and money while getting a new dryer. He will be our go to guy to appliance issues! read more

AMS was assigned to us via our home warranty and Chad was our technician. On his diagnostic visit he was very professional and great at answering my questions. He was able to explain why our dishwasher wasn't cleaning the top rack and let me know it was still OK to keep using it, but only the bottom rack until the part came in to fix it. Once the part came in he was on time for his appointment, again very professional and immediately pulled the inlet valve and showed why it was blocked and what we could do differently to help keep the replacement part from being blocked again. Turns out Chad is also the owner, and let him know he was the best technician we've ever had for any fix it item! Absolutely recommend him, thanks Chad! read more

I could not be more impressed with Chad! He was extremely professional and took the time to explain the issue with my washer and talked me through the repair/replace options. His customer service skills are incredible and you can tell that he is an expert in his field. Thank you so much, Chad. I look forward to calling you again should I ever need an appliance repaired. read more

Chad was amazing. He came twice and was on time, thorough with explanations and super friendly throughout.

We had a visit from Chad at AMS Appliance Repair as part of the extended service contract on our 1997 GE refrigerator. Chad called shortly before the scheduled appointment time and asked if he could arrive early (fine with me). He arrived about 10 minutes later and got to work on the fridge. He was friendly and knowledgeable, and gave the fridge a good check-up. Chad made a list of the necessary repairs and told us he would contact the service contract company then either come back to make the repairs, or we'd get a call from the service contract company telling us our fridge was not worth repairing. Unfortunately, the service contract company wouldn't cover the repairs. We ended up buying a new fridge, and when it needs repairs we'll certainly be calling Chad. read more

I recently had work done on an LG front loading washing machine. The technician who happened to be the owner of the business, Chad, had provided exceedingly excellent service. He was very warm and friendly, thus knowledgeable about our problem. He was very honest to let us know our product was older and might be difficult to find parts. He did return a second time with his son to replace one of the problem. It took a little while to replace a gasket, because old one very worn out. He had some slight difficulties with the circular wiring, but found a way to fasten it. Basically, he did not give up! He completed the job, and I was very appreciative. His Company was the second one sent out from our home warranty contract. The first company did not even come close to taking the time to pinpoint the exact problem like Chad did, and just blew it off. I highly recommend this company for its professionalism, honesty, friendliness, and efficiency. This is a company I would clearly reach out to in the future if needed. Great customer service with email contact in setting up appointment with his office. Highly efficient! Simply, nice honest, decent vendor. Thank you Chad and Chad JR! read more