This was the worst experience is a restaurants I have ever had - food was precooked and passed along as fresh seafood. Walked in the restaurant and the first thing I smelled was fish - bad strong fish.
I wrote the Regional Manager of my concerns and below is how she responded.
Hello XXX,
Please forgive the late response, as I was out of town for some time. Thank you for taking the time to voice your concerns and opinions about your visit and our restaurant as a whole. I've reviewed your itemized complaints and will respond to them all individually. While my goal is to NEVER to alienate past or potential guests, we at Angry Crab have a very distinct menu and serving style as I will explain below.
1. A setup at the bar is necessary. You mentioned the items that you were lacking, so am I safe to assume that you were provided with napkins, butcher paper for the bar top and bibs to protect your clothes? Ketchup should have been provided as well, but salt and pepper is given out on request.
2. I am sorry for the strong smell and grit of the oysters. We pride ourselves on them. Did you alert Ed to this? As far as the accompaniments, our cocktail sauce that is served with the oysters has plenty of horseradish, so we choose to let our guests request more. Crackers are also served upon request. We noticed that the majority of our guests do not use them, so we try to prevent waste. Serving oysters with saltines is mainly an east coast style of eating, and we go for a southern gulf style of serving.
3. The shrimp in the Po' Boy is breaded, and I assure you it IS shrimp.
4. We have a number of our guests that enjoy the soft shell crab. But thank you for your suggestion.
5. Again, we receive rave reviews on the hush puppies.
6. Yes, our shrimp is whole and intact. There is no way to devein them while leaving them in intact. This is unappealing to some people, so we make sure to emphasize that before ordering. You are correct about our cooking process. They are boiled first, and then added to the sauce. It is a southern tradition to have peel and eat shrimp with heads on them and is served that way in many, many restaurants.
7. I'll take an OK on the onion rings.
Again, our goal is always to provide the best quality food in the style that we have chosen to present it. While we take every suggestion and piece of feedback with consideration and thought, we stand by our preparations and presentation. There are things about our operation that some may not find savory, and we thank you for trying us out! Ed is actually the manager of the Mesa location. He has informed me that he already has taken care of the items that were not enjoyed by you or your guest, so we will not issue you a full refund. I again apologize that you did not enjoy your experience, and wish you happy dining in the future.
Sincerely,
Autum Perry-Sevilla
regional manager
Angry Crab Shack
I just visited your restaurant FOR THE 1ST TIME at location 2740 S Alma School Rd - Mesa AZ. I was very excited to find a seafood restaurant on my side of town. Boy! was I disappointed in the food and the servers.
We set at the bar to watch the collage football - I would like to start I understand that AZ is not the place to get FRESH seafood but please as you read my complete has nothing to do with you food - It has to do with the servers and the way you cook your food.
Oh ya - also understand we tried a total of $74.54 dollars in food items on your menu.
I would like to point out something to be approved on:
1. Setups - when someone is served at the bar the set up should be a no brainier - salt -pepper - catsup - hot sauce. ) We had to ask for catsup and salt and pepper.
2. RAW Oyster full dozen - the oyster was strong smell ( And I've eat allot of Oyster in my life time) The oyster also still had sand and grit in the half shell. (couldn't eat) Oh ya - had to ask for horseradish and crackers.
3.Shrimp Poor Boy - was not shrimp - not sure what it was.
4. Ala Cart Soft CRAB - OMG I would take it off you menu. (Nasty)
5. Ordered Hush puppies - doughy inside. ( need to add beer to the batter it would fry puffy and cooked all the way thru)
6. Ordered 2 pounds Garlic with butter. - Where do I start (with the heads on and the SHIT in the body of the shrimp what are you serving ???? The shrimp did not have any favor - seem to me they was cooked 1st and Butter and garlic was add to the bag.
7. Ordered - Onion Rings - Cornbread watch was just OK!
I'm sorry but I can cook at home better than this - We did talk to the our waiter and he took the concerns as OH WELL! and said Angry Crab is not for everyone. - What is that - to me is poor customer services. read more