I couldn't have had a worse experience. To start with, the "sales manager" gave me incorrect information about standardized appliance electrical connections and then wrote up the invoice for the wrong product, which we didn't realize until it was delivered. Next the lady who helped fix the screw up failed to tell us that the "open box" item that we agreed to upgrade to for an additional $500+ was heavily damaged and, according to the delivery guy, was categorized as a "D" grade. On top of that, the drain line was cracked and flooded our laundry room. It also doesn't run as described in the manual. The "sales manager" that f'd up the original order was supposed to have a service tech out here today or contact me today to schedule and it's been 24 hours with no response. To top that all off, I have asked 3 different associates over the past week to email me a copy of my invoice/receipt and still don't have an email (other than the delivery reminders/confirmations). Based on the atroscious level of service, I now understand why their prices are so good. The only thing that could've made my experience worse would have been if they took my money and filed bankruptcy before delivering anything or if the delivery guys robbed my house. Otherwise, my actual experience was horrible (to put it politely). Thanks for representing a local business in such a great light... read more

We purchased a dryer at this store last week and it was supposed to be delivered Saturday between 10 am and 12 pm. When no one had showed up by 12:30, we gave them a call and they asked us to call back in about half an hour. We called back again at 1:30pm, and after putting us on hold they said they'd call back to let us know what going on. No call. WE called THEM again at 6pm and their excuse was that they "couldn't find the dryer in the warehouse". Really? They then said they'd TRY to get it out on Monday. We called Monday to see what time they'd be able to deliver it, got put on hold and was told to wait for a call back AGAIN. Should've known better than to go back after the first time shopping with them. While that time they showed up at the scheduled time, they didn't install the new fridge nor take away the old one like they had charged for! Prices aren't all that great, either. You're better off buying somewhere else, and you'll get things delivered on the promised date. read more

I certainly wish I had read the Yelp reviews prior to purchasing a new dryer from this place. I dealt directly with the General Manager and the purchase was relatively non-descript (other than the usual shell game about waiving delivery and haul away charges but having to charge these items upfront and then refunding them through a mail in rebate). When the dryer was delivered, it was determined that the builder had not installed the 220 circuit properly. I needed to switch back to a gas dryer and thought that the store would simply make the switch, charge the differential and take the new electric dryer back when the gas dryer was delivered. When I called the manager to explain the situation, he indicated that my only option was to sell the new dryer on Craig's List and order a new gas dryer from them. After laughing at this suggestion, he agreed to take the electric dryer back subject to a $125 restocking fee. He indicated that he would find a new gas dryer and get back to me for the purchase details and new delivery. That was over a week ago and I am blue from holding my breath waiting for a call. This store has obviously never heard the adage about "winning the customer, not the argument. I should have ordered through Costco, a company that is reputable and offer better deals. I will spread the anti-Appliance Factory gospel to family, friends and anyone else who will listen!! read more

If I could give zero stars, I would!!! Worst appliance decision we ever made! You can get the same prices at Costco (with an added 2 year warranty thrown in!) Wish we would have looked around more! Spend over $4000 and 1st received the wrong stove....had a houseful of company coming, so not great timing to not be able to cook for a week, but then we realized that the refrigerator was not the model we were shown in the store, OR the one we ordered. After repeated phone calls, finally went back in the store and the salesperson admitted that he had indeed ordered the wrong refrigerator. He ordered a replacement, scheduled to be delivered at the end of the week.....that day arrives and nothing....We go back to the store AGAIN, only to be told that the replacement order had been cancelled by the corporate office because we "had the refrigerator too long"!!!!! SERIOUSLY!! If anyone would return calls in a timely manner, we wouldn't have had it longer than a week! That doesn't excuse the fact that we never got the refrigerator we were shown, or that we had ordered!!! Beware of this place....customer service is not anywhere in their mission statement....avoiding you after the sale is! Better Business Bureau here I come...just wanted to spare any of you from making the same mistake we did!!! Calling the President's Hotline is an absolute joke. They say they will call you back within 24 hours.... 5 calls and 2 weeks later and NOTHING!!!! Wanted to update... 2 months later after my final BBB post, a district manager finally called me. Had me tell what happened (basically the same thing I'd been saying all along) and I did end up getting the Refrigerator we ordered... in fact, it was a newer model. Didn't match the stove, but still very nice! But it should NOT have taken this long, or required me having to go to the BBB. read more

Go to Denver Washer Dryer instead, soon to be Denver Appliance Depot. We've shopped here for years and now they tell us you cannot buy a used washer or dryer alone. You MUST buy them as a set. One of the employees said that the CEO decided they would make more money to sell them in sets. Well Mr. CEO we won't be shopping here anymore because what you are doing is burdening your customers with appliances they don't need. Dumb decision to "make more money" because you are losing customers. We only needed a washer because generally washers and dryers don't break at the same time. It's a burden to people and you should reconsider. read more

So incredibly helpful! After an awful experience next door at Lowes, we went in to buy a washer and dryer. Their salesmen were super helpful, and their delivery time was 3 days! The brand new washer/dryer were the same price as Lowe's, but I saw some for cheaper by different brands. They also had a used section in the back, so we got a garage refrigerator. They were quick and easy to deal with, will for sure be back here over anywhere else. read more

Joel took care of us on picking a new dishwasher in my price range - we will be back!

If I could give ZERO stars I would. I spent almost $2,000 for a washer and dryer. The dryer was delivered and wasn't working from the start. It doesn't dry the clothes, but the tumbler works. Appliance warehouse wouldn't change out this dryer OR repair it!!! The manager avoids calls. DO NOT USE THIS COMPANY!!! They keep referring me back to Samsung, but Samsung says it was damaged at Appliance Factory... In the meantime I'am stuck with a dryer that doesn't work and it's been about 3 weeks. read more

We purchases a new Samsung Refrigerator a couple years ago from Appliance Factory & bought an extended warranty for 3 years. They attempted to fix an icemaker problem we had 4 times to no avail. They offered a used refrigerator with a big dent in front instead. Now we have a water leak and they refused to even come out and service it. The worst customer service we have ever had & breach of contract that we paid for! read more

This business is a shit show and completely takes advantage of people. I had some one come out to install washer and dryer and they did it incorrectly. I called and told them what happened and I was told I'd be charged $150 to get them fixed when it was their employees fault. read more

Zero Stars! This place is an absolute Joke. We purchased a Jenn-Air dishwasher and had it installed. Well, the installer didn't have the correct wrench so left to "go get it and be right back". We never heard from him again. After calling literally 10 times to Appliance Factory we were told they would send someone else out. They showed up 3 days later and discovered the dishwasher was broken. Over the next 2 weeks I call and call and get told that their system is down or it's snowing so the right people aren't there. Finally get on the schedule for a replacement washer to be delivered and installed between 3-5pm and they show up at 12:15!!! And of course we aren't home!!!! The saga continues. 1 month without a dishwasher. read more

Kanton was awesome to work with. He was knowledgeable of the different washer and dryer brands we were debating on purchasing and helped us find the best product for our family. We were in and out in less than a half hour. The prices in this store are better than other places and Kanton worked with us to make sure we didn't go over our budget. Great overall experience. Highly recommend. read more

I purchased a washer and dryer from this location. Curtis was really helpful and knowledgeable about the different brands and each of the features. I needed to have my new appliances delivered out of the metro area. There was some confusion about the date. Weeks later, When I contacted the store to confirm my delivery date, I was told that I was not on the schedule. I contact Curtis again and he was very helpful with getting everything straightened out. I had my washer and dryer the very next day!! Also, Thank you to the delivery drivers, that rearranged their schedule to fit me in. read more

Zero stars Few years ago we bought a known dented refrigerator (on side)for a discounted price. When it was delivered it was a different dented refrigerator with dents in the front. They argued that this was the correct one. We gave up Recently, we bought a refrigerator for a rental when it was delivered it didn't work. They stated they couldn't come out for at least a week to replace. Horrible customer service. Will not buy from them again. read more

DON'T DO IT AND BUYER BEWARE- They don't honor returns and once you are out the door, and they have your money, they drop you like a bad habit. Their policies were misrepresented verbally and when I realized the unit was faulty and didn't work upon install, they wouldn't take it back because I had it picked up by my guy versus shipping through the store. We'll they knew damn well I was going to have it picked up because I didn't want to wait any longer than necessary because I told them I was. Thanks for the intentional lack of heads-up when we discussed it Terry. As a salesperson myself, I recognize why sometimes the profession gets a bad rap having worked with you. Oh well, live and learn. Should have used Yelp for this exercise and not just my voracious habit of eating out. Considering contacting the BBB to file complaint. Based on their apparent rating and the litany of previous negative reviews someone probably should. read more

I love working with salesman Steve Ninneman, he always takes care of me. I flip homes for a living and my kitchen packages always come from this store. I'm never disappointed with the products either! Thank you! read more

I bought a washer/dryer and decided to set up myself. The washer was not working properly and I called both the hot line and the salesman. My machine was replaced quickly and efficiently. Overall a great experience and I can recommend them highly. read more

This is the 4th or 5th time my wife and I have had the pleasure of doing business with appliance factory, (aka known to us as loren place ) What a great guy to help you! ! Very knowledgeable, about all different appliances. Great prices. Today Ray and Paul delivered to our house, a new stove and dryer. These two gentlemen were very careful with removing the old and installing the new . 5 stars for the way the entire delivery was handed. What can I say other than THANK YOU both, for your service. Steve and Diane Meyer read more

I had been looking for a washer for a month. Trying to line up price, availability, financing and service all in one spot was proving to be a challenge. I walked into Appliance Factory and in 15 minutes we were doing all the paperwork to get my new washer delivered the next day. They were all an amazing team working together to take care of my purchase. Then we had a snow storm come in that night and at 2pm the next day my delivery arrived. I was stunned. The guys moved like a well oiled team and were polite and knowledgeable which made me feel comfortable. Having to buy a new appliance at Christmas time is a burden but these guys all made it feel like an awesome Christmas present to myself. Thank you for everything I will be a lifetime customer!!! read more

Great deal on a new dishwasher. Terry didn't pressure us either way just made sure we got what we wanted and helped us out. Great deals on everything! read more

I originally left a 5-star review at time of sale in exchange for a knife set given to us by the sales team. At the time, things were going well. The ensuing experience has been a total nightmare and I caution against doing business with them. We bought 5 appliances from them. Two were damaged on delivery. We are still waiting for them to replace the refrigerator after 4 different visits from the company to look at it. Each time, the rep has agreed that it is not possible to fix the refrigerator. At this point, we believe the company has been stringing us along to get past the 60 day window for replacement. It's impossible to get a call back. They are complete bunglers or just plain crooks. Stay away. read more

Had a quick and productive experience here. I got a used dishwasher for a great price with warrantee and delivery / install. Kegan helped me immediately and gave great advice. Highly recommended. read more

Bottom line. It's cheap because they sell factory seconds and goods that have been in transit. They only sell on price. Be sure to get confirmation on installation and hold them accountable. Sorely disappointed in disingenuous salesmen. read more

5 stars for the customer service and selection. Everyone who greeted us was warm and friendly. I was blown away at Charles' breadth of knowledge about brands, styles and general industry research & development. I purchased my slide-in range and microwave with confidence, because Charles gave me an honest lesson in the mechanics of each product. It never once felt like a sales pitch. The store was super clean and they had the most recent Kitchenaid and Jenn-Air models. read more

Save yourself some time and money and don't buy anything here!! I would have had a better experience finding my appliance in the dumper. I bought a dishwasher here...buying it was alright but we had to schedule delivery and install two weeks out, our schedule time was here and I never got a call for a timeframe on when the dishwasher would come. I called the store and they said sometime that day. My roommate called the store too when they told her the delivery got pushed back a week. Really why did they lie to me?!? After that we called the store over ten times trying to confirm information on the delivery and each time they said they would call me back and never did. I eventually realized how unreliable this company is and asked for a refund...what did they do? They said " o we will call you back in five minutes" thirty minutes later they finally called and gave me my refund. Which they said would take 5-7 business days! I asked for a confirmation number and they said they would call me back...5 hours later no call back. Seriously?!?! This business is ran terribly!!! Don't shop here, unless you like the run around and to be severely disappointed. read more

I purchased a new Samsung range from Appliance Factory. I knew what I wanted when I went into the store and Charles Hedensten helped me find it. He advised me of the features of some other models but was not pushy and helped me to get the best value for my money. Afterwards I thought I found the product cheaper somewhere else I was wrong but Linc Howell the manager on duty STILL have me an additional discount! Great experience! read more

I had great service in the store. I bought a floor model bed frame. It did not have the remote to it but Brain Hansen said he would make sure i got the remote. About 3 weeks later, I still did not have the remote. Brain said he would make sure I got it and since he could not find it, he had a new bed frame delivered to me that replaced the floor model...With service like this i will purchase all of my needs at Appliance Factory. Great work Brain...............Thanks..Penny read more

Helpful, friendly staff, dryer I wanted on sale! HOWEVER, when order was written up they gave me NO CLUE as to when it would be delivered!!! They said, "About a week". So, a week & a day later I went in, (shoulda called first!) and dryer wasn't in yet. Next day it finally arrived. But staff had trouble tracking it down. Gotta be a better way to handle delivery info!!! read more

A couple of weeks back, my wife and I went in looking for a kitchen package. We were amazed by the prices for their Christmas in July sale. Dean, Terry, and Jessica were very helpful and patient with us, as my wife is indecisive. They weren't pushy salespeople and definitely educated us on the brands and appliances. They didn't leave anything on about extra costs like delivery and install. They made sure our appliances were actually what we wanted and needed. I'll definitely recommend this location. read more

Our experience in the showroom, with the sales person, was fine and we ended up with a better dishwasher than we could afford and he was a nice guy. However, everything after that didn't go so well. First, their delivery window was difficult and long and we couldn't get our dishwasher for another 10 days. Then, they created two decent sized chips in our counter tops. On top of that, they installed the dishwasher incorrectly and we couldn't use it for another number of days until we could get them back out to fix the problem that they created. When we tried to inquire about fixing the counter tops we spent the next three weeks calling and leaving messages and getting nowhere. When they finally returned our call, we scheduled for someone to come and look at the chips. They came a few days later and put some sort of putty on the chips that looks terrible. I called them again and have not heard back from them. Terrible service, terrible experience. read more

Came in to get a freezer they made it quick and easy and for a great price! Very friendly and helpful.

Unless you are desperate do NOT go here. Ed, Jessica, and Dean all lack communication skills and none of them have any customer service skills. They lies and make empty promises after the sale is completed. I waited 11 days to have one of my brand new appliances up and running. One delivery lasted 3 hours to complete, every day there is a new manager who of course has no idea what happened the days before. Nightmare!!! read more

We have never had a better experience buying a major appliance. The salesman (Dean) was extremely knowledgable, and listened well to what we wanted and didn't try to sell us anything except what we wanted to look at. The process was fast, and I would highly recommend you consider Appliances Factory for your next purchase. read more

Update, this review was seen and received a call from Ed at the store as the manager Dean was off, he heard my concerns and complaints and seemed to understand my frustration and I was told that he would try and get me out a new dryer and would let me know. No phone call back yet as this company only has to make a phone call regarding the large complaint list to let there managers know they were following protocol and they called people on the bad list. I was in need of a new oven and over the range microwave which we went across the street to jc penneys got wonderful service from them and actual working product. Thanks chris at penney for exceptional service. read more

I got a brand new washer at a good price, it was delivered on time and installed properly. Would use Appliance factory again.

Jason Starks was great! He was very helpful and gave good customer service. We are very happy with our purchase.

I'm really glad I came to appliance factory for my gas stove and refrigerator. I was looking for a gas slide in stove at sears and Lowe's and few other places. None of them had a decent selection or any gas ones at all to look at. The had a good selection and the service was great and they were very helpful and friendly. Will is the most amazing person!!! Coolest little dude ever!! Rock on man see you soon!!! read more

Cannot rate any lower if I could I would. I went to this place on June 4th as my old refrigerator died over night.\ Found what I wanted paid for the same day delivery. Well they called back saying they couldn't deliver that day it would be the next day. So they delivered the next day and while bringing in the new one they broke the plug so they had to take it back to the warehouse. So to make a long story short I didn't get a new replacement until Friday by that time all my food had spoiled. Now to this Saturday 7/14/18 the new Refrigerator has quit running the freezer works fine got enough ice buildup to build an igloo. and my new modern Refrigerator is now an 1900 Ice box with 50 lbs of Ice in it. I talked to Corey on Saturday and they can only refer me to the Manu factor I tried them all day Saturday but the lines were busy. Corey was suppose to get in contact with them by email Saturday to make things move faster. So take a word from the wise if you don't spend hundred's of dollars at this place you are not worth their time. Buyer be aware read more

The staff at the storefront are very nice. So now the reason why they get a two star rating from me. We've bought two dishwashers from them. The first one didn't do a great job however it lasted a few years. Not really the lifespan one would expect though from a dishwasher. This new one we've had only a few weeks before it began making a very loud, weird sound. (by the way, it doesn't wash well. You have to clean the dishes pretty thoroughly before you load the washer.) So we called for service which goes through Brand Source Repair. They scheduled me at their "next available" which was 2 weeks out. I didn't complain about it. They call the day before to give you the two hour time window that they will arrive. So they called to tell us the window and it was late in the day and not workable for us. I complained then -- why do I get a repair date two weeks out but they cannot give us a time-frame until the day before.The manager told me that was because they were still scheduling people in. I asked then why do I have to wait two weeks while others are still being "scheduled in" ahead of me. He said that if people cancel then they fill it in with other customers. We were never offered an earlier date, and he told me there were others then in the queue before us. I wondered though, wouldn't that have freed up their appointment ahead of me as well? At some point wouldn't we have also been moved up in the queue? He said I would be called if there is an opening ahead. I will leave a reconciled review if that happens. But I believe that it's unlikely. All I know is now I have an appointment another two weeks away with a machine that we just bought which is bad. Not impressed with the quality of the merchandise at this store and repair is booked out so far that repairs are not being done in a timely manner. Who wants to wait even two weeks to have a machine they just bought fixed? read more

Matt Kastle was awesome! Knowledgeable, friendly, and accommodating. Great price for fridge, d/w, w and d, stove, and microwave!!!!