Ted came by today to work on my dryer. He's honest, and doesn't even charge you to come out. He isolated the problem with my LG Dryer, and fixed it on the spot. He was very neat and very professional. Ted does get booked up fast, so I would recommend calling him at least a week in advance. read more

I woke up to a fridge full of melted food so I called my landlord who gave me Ted's number stating he would come by. I called Ted. He said he would be here around 1:00pm when he frees up. I call Ted at 1:50pm to check in and he stated he can't come by until 2 so I say "see you in 10" to which he replies "oh is it 2 already? make that 230". So, heed the warning that other reviews note on his timeliness. I had no idea Ted worked on his own through his own business. My landlord normally has his own friends/relatives come to fix things or will come himself. I had no inkling of knowledge that Ted was actually trying to fit me into his schedule which I would later find out via VM. I call my manager to let him know that Ted had not come by and had pushed back twice on me. One begins to wonder how much more melting their food is going to handle. Again, my manager says nothing about this being a favor being called in or that he would call Ted. I was only calling since it felt unprofessional. I then receive this voice mail from Ted nearly yelling at me. "Hey Maria this is Ted calling to tell you I am not coming. So, I don't appreciate you trying to call (my landlord) and saying whatever you are saying. I was busy and was trying to fit you in because I know (my landlord) but I don't need his money and I don't need you to try and call him like he's got to get on me and I don't need you to be inpatient given that trying to get someone over there today you guys will be lucky so best to you." OK. Thanks for the intel bro. So in review, Ted stated he would be at my place and wasn't and when I tried to figure out if this was normal practice for him, he was threatened and decided it was better to cancel... Definitely got my fridge fixed in the same day! Actually within the hour of calling someone else without having to check up on whether or not they'd be on time. read more

Update: So we used this dude twice, actually started to like him. After the second service on our dryer, he told us that he didn't have a new part so he put and old/used one in and if it went out again he would fix for free. Well, two weeks later, it broke again....same issue. Left several messages over the course of a week describing what happened and reminding him what he said. He never answered nor returned our calls. Very disappointed, I should have listened to all the other bad reviews. He told me once that he hand picks the jobs he wants to do and ignores the rest. Don't waste your time like I did!!!! read more

I called Ted called with an LG washer problem. When I describe the problem, He patiently advised me on what I should do based on what he had seen before and told me how I could avoid him coming out to visit (!) He had experience with this specific problem (leaking water dispenser) and told me what to look for (a clog in a specific valve, like with a sock), and suggested a few tests I could do myself to avoid a service call. He was willing to do the service call, but told me how I could avoid it. I love someone who loves his job and wants to help people. He's first on the list to call when I really need someone to come out. read more

Not long after we moved into our new home in San Jose, we found that our new Whirlpool gas oven was defective and potentially dangerous. The oven was supposedly covered under an appliance warranty that came with our new home, so we felt that this should be an easy problem to resolve. We were wrong! The warranty required that a repair person come to our place and verify that there was indeed a problem. (The warranty company insisted on this requirement even though PG&E had already been to our place and concluded that our oven was defective.) So, I started calling local repair people. Most were reluctant to help with this problem or claimed they didn't work on gas appliances. Then I called Ted (Appliance Rescue 911). Ted was by far the most knowledgeable person that I had spoken with. He knew about gas stoves/ovens, and he was also very familiar with our sort of warranty and the difficulties of getting the warranty company to fix our problem and how much we were likely to have to pay out of pocket even with the warranty. Ultimately, we gave up on the warranty company and simply purchased a new stove/oven. If we have any problem with appliances in the future, we know exactly what to do, call Ted! read more

Ted was a huge help over the phone. Even though he doesn't typically service my area, he was able to assist me and gave great advice. He even said he could make the extra trip to fix my machine if I couldnt find anyone else to help. He went above and beyond and was very honest and helpful, walking me through steps to help locate the problem on my washing machine. As a business owner, I like the way he works and I would do the same for my own customers. Thanks Ted! read more

Ted was the only one who was able to come same-day (on a Sunday too, when most of the other services were closed) to check the problem with my fridge. I texted him all the info I had on my problem, and he was able to do some basic diagnosis and troubleshooting over text while I was waiting for him to arrive in person later. The extra info was helpful in planning accordingly on possibly having to wait a day for a specific part. He came by, checked everything in the fridge, evaluated the electrical outlet, and came up with a simple fix. Embarrassingly, I had overstuffed the freezer leading the cold control dial being turned to off when it was closed. Basically it wasn't working because I had turned it off. He done a pretty thorough diagnosis and inspection, but since the fix was so easy he charged me under his typical minimum charge, $60. Overall, a good experience. read more

I hate to be the wet blanket in a sea of five star reviews, but I am not as impressed as the rest of the reviewers. The water dispenser on my fridge is broken so I called Ted to see if he could fix it. I had to call twice before I got a call back. When I did speak to Ted he was very nice and agreed to come out soon to look at it. So I left work early to be home for Ted. He was a half an hour late, although he did call. When he arrived all he did was write down the model number of the fridge and look at what was broken. I feel I could have sent him photos and the model number without the inconvenience of missing work time, but I didn't say anything. He wrote to me that afternoon and said he would get back to me later that evening with an estimate. That was on October 23rd. And I haven't heard from him at all. I think I wasted my time with Ted and will have to find someone else to do the work. Maybe he's overloaded with business because of all these great Yelp reviews. Who knows? read more

I would give 10 stars if yelp would let me!!! From now on, this will be the ONLY person I call to fix any of my appliances. He answered my call at 4:45 on a Sunday night. He asked a few questions, diagnosed the problem over the phone, was at my house about an hour later. ON A SUNDAY NIGHT!!!! He fixed my washer, AND even pointed out that my dryer was wasting me money because of bent pipe. He was NOT trying to drum up more business for himself, b/c he told me exactly what to get and how to install it... TO SAVE ME MONEY!!! Who does this?? An honest person, that's who! Prices are VERY VERY reasonable. Honest, trustworthy, knowledgeable, shows up when he says he will. I will be calling him again!!! THANK YOU TED!!! read more

Had a problem with the washing machine, where it wouldn't drain the water. I guessed that a sock or something had gotten out of the washing machine and into the drain tube... and decided to try fixing it myself. After about 2 hours of youtube and unscrewing random screws on my stacked washer/dryer unit, I gave up and called Ted. He was super helpful, had me text pictures of the unit so he knew what to expect, and came the next morning and fixed it within 30 minutes (including the time to put back in all the screws that I had taken out). Really stand up guy, told me that if he didn't fix the problem, I wouldn't have to pay at all. Turns out I was right, it was a piece of laundry wedged in the drain pipe, but couldn't have fixed it without him (especially since there was a ton of water in the unit that started pouring out the moment he took out the clog... I don't have a shopvac, but he did!) read more

Well, my initial interaction was great. I communicated via text with a gentleman who diagnosed the problem with my stove and told me to order a part online ($50.) When the part came, I texted asking if he could come repair it like he said he could. No response. I've sent two follow up texts and no response. These texts spanned over a week and nothing. At this point I'm going with another company. Hopefully the part I ordered was the correct thing. read more

I was hesitant to call this guy based on the 1 star reviews but I was kind of panicked about my refrigerator. He was super nice on the phone and I told him my issue and where I lived. He also consulted with me via text as late as 1130 at night to dx my issue. However, he never gave me an actual appointment time (frame) for the next day. I waited around and he later quoted me prices for the possible causes of my refrigeration issues... but for San Jose. I was a little confused bc 24 hours before I told him I lived in Palo Alto and he said he didn't want to deal with traffic too early or too late in the afternoon (which is fair bc traffic is a nightmare). I asked him how much more it would be... and he completely disappeared. I never heard from him again. This guy is a one man company it seems... so if you get lucky enough to catch him, I'm sure he does decent work (based on the 5 star reviews by others). If you don't live in SJ, you should probably use someone else due to lack of reliability. read more

Ted is awesome. He is my permanent appliance repair guy for my house and rental properties. Very reasonable price with full explanation of problem and fix. read more

I abhor using the word "awesome", but that's pretty descriptive of my experience with Ted, the proprietor of Appliance Rescue 911. Our 10 year old gas dryer stopped heating. After scouring YouTube on diagnosing and repairing the problem, my wife and I said "fugetaboutit". I called Ted midday and left a message. In about an hour he called back. He was busy, but he said that he could get to me at 9:00. I said, "Really"? He said he works until 10 during the week. He surmised my problem as either the igniter or coils and gave me a very reasonable estimate for either repair. I scheduled him for 9:00. Ted called at around 9:05 to say that he was on his way. He showed up 15 minutes later. He went to the dryer, pulled the front panel, turned on the drier, and said that it was the coils. He promptly removed and replaced them. Dryer fixed! This was great service and my best experience in dealing with any in home repair work. He is probably one of the last appliance outfits that does not charge for a "service call" if he can't fix or diagnose the issue. He is professional, personable, and efficient. I would not hesitate to use his services again. read more

Ted is awesome! He's a real good guy who has a great sense of humor and is painfully helpful. Aside from his 'I'll fix it or no charge' policy, he goes the extra mile and just gets the job done. It all starts with a phone call. He is very upfront on the phone, manages expectations well, tell you what the likely problem is, and then follows through nicely. My highest recommendation goes out to him. read more

My washing machine was experiencing problems where it had trouble draining water from the clothes. I called Appliance Rescue 911 and left a message about what was happening. I did not receive a call back for about 4 days, so I called back and luckily my call was picked up by Ted. Ted was very accommodating with working with my schedule and came the next evening after 5 pm. He also went as far as to put on some shoe coverings so that he would not get my carpet dirty. His base pricing over the phone was $120 if he said he was able to fix it. Ted unclogged a drain from my washing machine, which allowed myself and my room mates to do laundry again (yay). However, he was not very friendly or professional when working in my house. He put whatever gunk he found in the drain into my roommates bathroom trashcan and left black finger marks and water on her bathroom floor and light switch. It smelled disgusting, and she was so unhappy cleaning up after him. We appreciated his being able to fix our washing machine, but wish that he could have not left a mess. read more

True to his word, Ted arrived early and took the time needed to assess the troubles of my "noisy" washer. It took him over an hour to get to a road block and was honest about the costs involved in really being able to get to the issue and fix it. This was more of a roadblock because of the model of washer I have (Danby of Canada) and there not being any way to get to the outer space of the drum to retreive whatever is knocking around in there -- so rather than spend the day on it and possibly cause more risk in using the washer again, he suggested I get a second opinion possibly from the manufacturer. Unfortunately, the manufacturer's service offer was of less value as the repair person I spoke to said he had never gotten inside of a Danby machine, and would know less about the machine than Ted was able to tell me. Guess it's now up to me to make a decision on what is most cost-effective. More than likely not worth the cost of service and will have to opt for a new washer. Ted is definitely someone I would call again for my appliance repairs. I appreciated his honesty and sticking to if he can't fix it no charge!! read more

Finally a contractor you can trust! I had a problem with my washer that wouldn't drain the water. Ted came 2 hours after I called him, found the issue and fixed it in less that 30 min. I will for sure have him to come next time I have an issue with an appliance! read more

Bottom line: really great. Ted was scheduled to come out at 4PM on a Friday afternoon... You know you'd be wondering if the repairman is going to show up or not! Then it started raining. Sure enough, right at 4PM, he shows up, we pull our massive oven out of the wall, he had the fuse we needed and popped it back in. What a relief. Great service. read more

Are you looking for an honest, reliable, and competent appliance repairman? Look no further! Your problems are over. My dishwasher stopped working last week, and my wife starting leaving daily notes for me to get it fixed ASAP. Husbands will especially appreciate the gravity of this situation. Happy wife, happy life. I needed help stat! I called a local company that is headquartered just a couple of blocks from me. I've seen their trucks driving around the neighborhood for years. Unfortunately, they never even succeeded in getting back to me. I checked Yelp, and noted all the glowing reviews for Ted of Rescue 911. I called him on Monday afternoon, and he got back to me right away. He set up an appointment for 8:00 pm Tuesday, the next evening. He showed up right on time, and got right to work. Ted pulled the unit out and checked behind it. He ran some electrical tests and discovered that my dishwasher was functioning, but the electrical plug had gone out. He suggested putting a new plug in. He went and did another job, and came back with the plug. After that, he pulled apart the guts of the machine, and cleaned out all kinds of hardened gunk that was clogging up the works. He kept working until midnight, and did all the work for a very reasonable price that we agreed on in advance. I can't imaging a more knowledgeable, honest, nicer, more reasonably priced or harder working guy than Ted at Appliance Rescue 911. I've got a household full of appliances, and he's got my business for life. read more

Simply put, Ted is awesome. He came to our rescue last minute and late in the afternoon, and he stayed into his dinner time to help fix a problem with our built-in microwave/oven combo. Long story short, we have had some pretty extreme problems with Sears Appliance Repair, so we called in Ted to see what he could do. And just like that he fixed a problem that 5 Sears techs (no kidding, 5!) were unable to handle. I should have called Ted a month ago! I cannot recommend Appliance Rescue 911 highly enough. Ted knows his appliances AND his customer service, and he's fantastic to work with. Stop searching for other appliance repair options - call this guy! read more

Top notch!!! Had a washing machine meltdown late night, clothes soaking wet, washer still filled with water, wouldn't drain and wouldn't run. Dreaded the worst with these high tech newer machines, figured hundreds for repair and or looking at replacing if it was too much to fix. Called Ted around 9:30 am, explained the problem and the noise I was hearing. His first question "Are you pretty handy?" , due to his booked up schedule, he then gave me a detailed step by step on how to get the unit opened up, what to look for, and a likely fix. 30 minutes later, presto a machine running like new again! Can't thank him enough for forfeiting $$ to make a happy and definite return customer. Would definitely recommend and will keep his number very handy for future needs for myself and anyone I know. Thanks again Ted! read more

Feeling super lucky to have found Ted! My Maytag Bravos dryer stopped heating suddenly. Called Ted yesterday 'cause the Yelp reviews were so good. He suggested I try some things like re-setting the circuit breaker - maybe not a big deal, but I'm glad he didn't come out here and charge me to reset the breaker lol! He came today when he said he would, found the broken part and told me how much it would cost before he bought the part. Total price was reasonable IMO, and job took 2 hours - start to finish. He offers a warranty and says if I have a problem he will come out to help us. Great job Ted. Highly recommended - a real nice man. read more

I called Ted because my tenant told me the fridge was making a weird clicking noise and had a strong chemical smell coming from it. Ted came out 3 hours later, took a look and determined the fridge was working just fine. He vacuumed out the bottom part and recommend it just be cleaned. He spent about 40 minutes looking at it. Because there was nothing wrong with the fridge, he didn't charge me anything! He wouldn't even let me pay for his parking at the meter. Responded immediately, very friendly and clearly knowledgable! Would recommend 10/10! read more

Earlier today, I left an email for a quote off the website for oven repair. Mentioned we needed the oven fixed the following evening. Ted got back to me in the afternoon and asked for more details. He wrote back again and suggested that we unplug the oven to see if it would reset. After trying it a few times, the oven did reset itself and now is in working order! And just in time for Passover! Thanks Ted, you're the best! read more

Awesome. One of the few who would work on an LG washing machine electrical issue. Scheduled a visit on short notice. In first visit, it just worked and we couldn't reproduce the issue. No charge. After it broke again, he came back again the same day with GFCI outlets he purchased, and replaced the outlet for very reasonable parts & labor. Problem solved. Also very personable and professional. read more

After a frustrating morning realizing my dryer is not working I call Ted with Appliance Rescue he assured me it's a small issue to fix. I couldnt beleive how honest this man is. He showed up as he stated on time took him all but twenty minutes and he was off to see his next customer. Not only did it cost me alot less but this guy was so honest and helpful. I will recommend him to all my friends. Thanks Ted! I'm now a happy Mom. read more

I am trying to install my washer myself but the washer keep on shaking and moving around. I txt this rescuer and ask for quote. He give me very good suggestion and the washer work immediately. To be honest, most of the repairman will quote and charge me 100 at least. He didn't charge at all. But it do save me a lot of effort and time! Very helpful and knowledegbe! read more

These are services back in Oct and Nov 2015, and for Vargas Appliance For Fridge condenser and later fridge water line leaking. Ted was so busy, he was good enough to refer us to Vargas Appliance, but since I can't find Vargas Appliance on Yelp, I'll add the review for him here. We called First American Home Buyer Protection for a previous frozen water line issue on the fridge. The appliance person they found not only cannot fix the issue and basically said the whole freezer door with the water line and ice maker be replaced. So Home Buyer Protection give us a lump sump which is only a trickle and kicked the fridge out of the warranty. Apparently that appliance company also charge home warranty an arm and a leg, too. We didn't have a choice. So, later our tenant had issue with the freezer not frozen, so now we are on our own. We called Ted first, but he was too busy and was good enough to refer us to Vargas. Initial was replacing the condenser unit, that now even the water line is working now. Bu then exposed the water line leaking. Had to call Vargas back, and he replace the water valve. Now, no complaints from the tenant yet on the GE fridge. Cross my fingers. read more

Ted is a man of words. He is not there to just run the business with the intention of making money. He has free diagnostic, then he will give you a quote and if you decide to go with repair then only he will go ahead. No pressure to get it fixed if you think it is not worthy. I felt really bad because he spent close to 2 hours on trying to fix the dryer which had a control panel issue. The quote was very reasonable but then I decided it is not worthy and instead better to get a new dryer. He did not ask me for any diagnosis charges and did not accept even a minor amount of $50 for his time. I felt really bad. He kept his word on appointment and worked Sunday and Monday morning. I will always refer Ted and I have him on my 911 for appliance repair. Thanks again Ted for your time. read more

I woke up this morning to discover that our dryer no longer worked. I then decided to try a local repair person rather than the Sears repair service. After some research on Yelp I decided to contact Ted at Appliance Rescue 911. While on the phone he asked several questions in order to identify the problem. He then asked for the model number, which is printed on a label just inside the door. Overall it was a great experience. He was on time just a few hours later and brought the parts necessary to repair the two most lightly causes of the breakdown. He then repaired our drier quickly without leaving a mess. Ted's prices are reasonable and his customer service far and away exceeds that of sears. I highly recommend Appliance Rescue 911. Update - - - - - - - - I really believe that the way in which a business person honors his warranty speaks volumes about his integrity. After writing the above review my dryer stopped working. Ted from Appliance Rescue 911 was out the next day to fix it. It took a little time but the issue was resolved. Thank you Ted-- You earned this 5 star rating! read more

Ted is amazing! My (not so old) LG dishwasher completely stopped working. Having gone through a previous, really awful round of repairs last year, I was not looking forward to dealing with the same thing all over again. Fortunately, Appliance Rescue 911 made this trip through dishwasher hell a much more pleasant experience! Ted was very accommodating in diagnosing the problem with my old machine; he even showed up at 5pm on a Friday to try and fix it before the weekend! Unfortunately, the motor was completely seized; amazingly, he didn't even charge me for the diagnosis, despite the fact that it took more than a half an hour of his time. A week later, we bought a new Kenmore machine, but thanks to the horrible contractor who renovated before we moved in, the 3/4" tile is in front of the dishwasher, making the install a serious challenge. Again, Ted showed up on time with a great attitude and magically made it all happen for a seriously low price. In less than an hour, an installation that Sears told us they wouldn't even attempt was completed and cleaned up. I am SO HAPPY and guarantee that I will never use another repair service, for my home or the rental properties that we own. My only complaint is that he should probably charge more for his services ;-) read more

I called Ted on a Sunday morning because of an error code on my washing machine. He told me he wouldn't be able to make it out today, but asked me to describe the problem. Just by my description he was able to offer me a few potential DIY fixes, and I was able to fix it fairly easily on my own in under an hour. I called him back to thank him and he said he was all about saving people money. And he did, saving me at least $120, and probably more by not having anyone come out. Needless to say the next time I am unable to fix it on my own, I will call Ted to have him come look at it. Thanks Ted! read more

Thanks to Yelp, I found someone who could and would replace the hose to my propane tank in my BBQ. An honest man who does good work. I'm keeping his contact info for sure. He even zoomed out to OSH for the hose because the manufacturer's replacement hose did not fit properly. I'm back and good to go with my BBQ. :) Thank you, Ted. Very appreciated. read more

So far not a good start. I texted with the number listed on the website yesterday and made an appointment for someone to come to my condo at 9:30 AM the next day. It's 10 o'clock now and no one has responded to my text message. Update: got a call from an entirely different number telling me their availability was at 1 PM and I explained that I had already made an appointment for 9:30 AM and the guy said that the other person who made the appointment did not relay that information to him. The earliest he is available would be approximately 11 AM so I am here waiting and hopefully he makes it. In addition I had already texted the model and issue with my stove and the guy who called me just now asked for the same info and he said he was not certain he had the parts. Waiting to hear back on if he has the necessary parts or not Second update... Octavio came at 11 and he knew his stuff! Thankfully he was able to fix my issue quite quickly. read more

I highly appreciate his honesty, integrity and professionalism. Highly recommended for any appliance repair.

This guy is a joke. My dryer had broke down Friday morning. I called this guy, based off his reviews. No answer, no call back after leaving a voicemail. I called back several hours later, finally reached him. I told him I wouldn't be home until about 6:00pm, if he does calls that late? At first he said no problem, I'm local. Sounded really willing to help. Then said if I can do earlier, that's better because he wants to get home and spend time w/ his kids. Which I COMPLETELY understood! But seemed a little unprofessional. My boyfriend was able to get home early, so I called Ted and told him to head over about 5:30. According to my boyfriend, he just started pulling wires out. Didn't really do any kind of diagnostic test first. Pulled my whole dryer apart, and basically said "yeah, you should just go pick up a used one" He was going to leave the dryer in pieces, until my boyfriend asked him if he could at least put it back together, the way it was. He basically threw the dryer together, in about 5 minutes. Not even all the pieces put back right or screwed in, and split. He was in such a hurry, he walked out the door without even shutting it behind him. My dryer wasn't THAT old, and I truly believe it could have been repaired. I felt Ted just didn't want to be there and didn't want to work. It was obvious he just wanted to get home. Which is FINE! But tell me that, and don't take an appointment that late then. I would have called someone else, and now wish that I had. Even if me needing a new dryer was legit- you don't handle it that way and you certainly don't act like that with a customer. This guy left a very bad impression with me. I even told him over the phone, I work for a construction company, and we're always looking for a GOOD, reliable appliance guy. (Meaning more work to come his way) but obviously he didn't care. The guy is a joke. Don't recommend him, whatsoever. And I certainly would never send him to a customers home. read more

My front loading washing machine was leaking bleach underneath, & I wanted my dryer cleaned out prior to moving across the country in Dec. Ted was called & came to diagnose the washer in early Nov. He looked into the compartment where the detergent & bleach is loaded & told me "No leak, someone spilled it down the front." I believed him. He told me he would be back "early next week" to clean out my dryer. He never came back! I am the only one doing laundry and not spilling or over pouring bleach. The bleach is still leaking out the bottom of my washer. I feel Ted could have done a lot more diagnostics. Not ever showing up again speaks volumes about his character. No phone call, nothing. I was home packing, was there for him. read more

HORRIBLE. NO SHOW TWO TIMES! My tenant's dryer was not drying efficiently, so I called this company based on their great reviews on Yelp. Made 1st appt for 12PM on Saturday, 4/4. At 2PM, my tenant contacted me, saying no one had showed and asked if they were still going to come. I called and texted Ted, no answer, no call back, no text back. Monday, I text Ted, just to find out why the no show, Ted apologizes...not sure why I decided to give them a 2nd shot. Made a 2nd appointment for Friday, 4/10 at 7:30pm. This time, I confirm, double confirm, that someone will show up, right? Ted confirms. Friday rolls around, my tenant texts me at 8:30, and hour past the appointment, that no one has come...AGAIN. I both call AND text Ted, asking if someone is on their way. NO ANSWER. NO REPLY. Finally, at 9pm, someone calls and asks if they can come by now. An hour and half late, and no call -- She says No, it's too late. Seriously, what kind of business is this? read more

Ted is a cool dude. Not only did he offer to come first thing the following day (I called him late in the evening), he offered a free estimate on fixing my old washing machine. Although he was late to our appointment, he assessed my problem and gave me a great quote. He was really compassionate about my financial situation and time. It helped to get his expertise and reassurance. Soon enough the problem was solved quickly and easily! read more