I randomly dropped by this AutoZone due to me needing new windshield wipers and it was suppose to…read morerain for 2 weeks straight. When I first walked in there was a long line but it moved very fast. I was greeted by the nicest team member (I wish I could remember his name). Not only did he help me find windshield wipers at a reasonable cost but he also taught me how to change them just in case I was ever in a bind again. Once everything was done the ENTIRE staff made sure that I was all set to go. If you're looking for a staff that's friendly, knowledgeable and very helpful this is the place to go!

After my car dealer told me both batteries on my car were dead and it would be $1k to replace them…read moreboth, I called AutoZone to check how much it would be there + install, talked to Michael who knew a lot more than the service team at my dealer. When I got there and told Ben what was going on, he said it sounds strange that I needed to replace both batteries and we should test it before I purchase. Sure enough the 2nd battery was perfectly fine, he replaced it quickly in 105 degree weather and was very kind. The new battery was 3x more powerful than my old battery for a quarter of the cost at the dealer. Appreciate the honesty and fast service

Juan is awesome! True life saver. He helped me with my problems from start to finish !read more

I purchased a battery on 12/31/20. I returned on 1/2/21 to turn in the old battery and to receive…read moremy $18 back. When I purchased the new battery the gentleman who helped me signed me up for an autozone thing where I provided my phone number and If I had any issues they would be able to pull my account up and see the warranty on the battery. They were not able to install the battery so I went to another location to have it installed and told the gentleman who helped me purchase the battery that I would return the battery after the holiday. He said fine. When I went in on 1/2/21 the young lady at the counter was unable to look up my account. I even showed her the original receipt. She said there was nothing she could do because my information was not in the system. I asked her if she could add my information the receipt I showed her had all the information. She said no. I asked to speak to a manager because she kept going behind the shelves to speak to someone. The man she was speaking to said he didn't have the time to help me because he was the commercial manager. I asked what were my other options. She suggested with an attitude she could do a return and charge me again. That didn't make sense because i would be charged again and wouldn't get the money returned to my account for 5-7 business days. All I wanted to do was make sure my warranty was noted and deliver the old battery and receive my $18 return. Finally the young lady handed me a receipt and said the $18 would be refunded but it wasn't. And it's been several weeks. I went back to look at the receipt she gave me and noticed it says "Return Voucher". This autozone is not helpful or customer service oriented. I will never go back to this location no matter how close it is to me. And I will be telling others how the "Commercial Manager" and his staff were not helpful at all. If I could've given zero stars I would have.

Robert was beyond helpful, not only was it quick and easy he let me know about future issues ahead…read moreof time. I couldn't ask for a better auto zone experience. I will definitely be back to see Robert!

I stopped in because I thought I needed a new car battery. Wallace was a life saver!! He helped…read moreswitch out my terrible corroded battery for a new one. His patience was commendable and he was so nice. Highly recommend this location, the staff are really great and they know what they are doing over there!

Updated Review: Thanks to Aaban for installing my battery today in this cold weather. I called…read moreahead of time and he remembered my situation after I got a jump to drive there.

Glad it's here! Relatively close to everything. I was pleased as are other motor/car enthusiasts. A…read morecouple of days ago, got some less than exciting wiper blades, along with some valve stem covers. The car washing stuff is rather expensive. Go to Target or Wally World for that. On a plus note their car batteries are reasonable! That was a pleasant surprise. Parking is plentiful here. Yes you can get caught up at the Burke Lake Road intersection, but the whole area is fairly busy. I like the employees here. Seems like a nice group of folks. They also have the complimentary code machines. I look forward to more visits here. Welcome to Burke!

1 star Came in…read morerecently to exchange a set of wiper blades that didn't fit my vehicle. One of the employees in a grey shirt was extremely helpful and professional--great customer service and really tried to assist us with the return, even though the packaging was slightly damaged. Unfortunately, the experience was completely ruined by another employee (whose photo I've attached). While she was helping another customer, she loudly made disrespectful and uncalled-for comments about us, saying things like, "They prolly tryna return the wrong parts," and, "That's some snake sh*t." Totally unprofessional and unnecessary. My wife proved her wrong by pulling the exact same part off the shelf and showing that it was indeed the right item--just missing a piece of the packaging. Even after being proven wrong, this employee didn't apologize or acknowledge her behavior. She continued yelling across the store and cursing behind the register while kids were around. Completely unacceptable. This location has lost my business. Unless that employee is disciplined and taught how to act professionally, I won't be back

Came in to grab window wipers I had no clue what to grab. Luckily Corey was super helpful and…read morepatient while helping me pick some out. He even installed them for me. Great customer service.

I bought a pair of jump cables when I couldn't find my pair in the shed that I usually use and low…read moreand behold, when I got home I immediately found my pair in my utility room. I went back to return these with the receipt and the cashier would not accept my return. She brazenly brushed me off by looking at the cables and told me I had already used them. I told her I had not used them and had just bought them when I found my own pair. She refused to listen and just seemed to be looking for an excuse not to allow the return. The cables were in the original packaging with the receipt but she could have cared less. I told her that Advanced Auto takes returns of tools and other items like jump cables even if the customer used them. I explained that Advanced Auto looks at it as lending tools and are happy to make the return refund, she still didn't issue the return. The fact is I had not even used these jump cables. I told her I will be submiting a review of my experience and she said, "Go right ahead". She has absolutely no sense of customer satisfaction and encourages bad reviews. This Auto Zone is just across the street from where I live but I will never go there again.

First time attending here and bad customer service, staff were very unfriendly. Specially a young…read morefemale who's name I don't know.

I want to sincerely thank you Derrick for taking the time to help me replace my light bulb. While…read moreit may seem like a small task, your kindness and willingness to lend a hand made a big difference for me. Your thoughtfulness and generosity did not go unnoticed, and I truly appreciate your help. It's comforting to know there are people like you who are always willing to assist others. Thank you once again for your help -- and for brightening up my day in more ways than one! With appreciation, Rhonda

I needed to replace a battery, and Mike delivered excellent service! A big thank you to Mike!read more

They seem helpful in some things, like putting on wiper blades. However, other things seemingly…read moreshow that employees lack a knowledge of basic auto tools and their use and have difficulty finding things in the store.

Odie ROCKS! My wipers had apparently been put on incorrectly a year ago and flew off the car in…read morethe rain last night. Odie had my new wipers on and working in less than 10 minutes. It was such a pleasure to have excellent service from this knowledgeable young man. Advance AutoParts is lucky to have him... give that man a raise.... I will definitely be back because of this professional and polite young man.

The last of the old time locally owned and run repair shops in the Lorton area. We've been taking…read moreour cars there for over a decade, and they always do well. It isn't fancy, but they're honest and fast! Love those guys!!

Go somewhere else. First time I went, they couldn't fix my…read moreproblem and made it worse (at least they didn't charge me) second time took my wife's car, they fix the ac problem but broke the plastic on the steering wheel dash board and when I came back to tell them about it, swore that it was not them and that the tech was the only one touched it. Funny how I can hand off a car and that item is working but when I pick it up it's broken and they swore it wasn't them. Go somewhere else, I can deal with mistakes, we all make them but when it's denied and you are treated like a fool to get by with it. That's not ok with me. Never will go there, and recommend you don't either

I brought my car to Lorton Auto after KIA Woodbridge said I needed back brakes to the tune of $509…read moreon 7/18. My brother said that was pricey & to check with another place or bring it to his shop. I emailed Lorton Auto and they said my brake pads were good when they did my saftey inspection in December. i should not need brakes. I brought my car in 8/3. Lorton Auto brought me out to my car and showed me my brakes pads. They showed me with the measuring tool. I had more pad in the back than the front but both were good. They did a 50 point inspection that contradicted multiple things i paid KIA to do on 7/18 that KiA did not do. This is a trust worthy shop. Again they showed me. My car was where I could see it. They explained in detail & showed me the reading & meter that my brake fluid had 4% moisture. I paid KIA $200 + on 7/18 to do my brake fluid change. Lorton Auto is place from now on. Here I know my car will get good honest care. Here they show me what my car needs and don't try to scam me to make money.

This is my second time coming to this shop. Overall, I have been happy with the price and service…read morethat you get here. I will lower my rating by 1 star. After looking at my bill, they have a credit card processing fee. When you are paying for auto service, it seems a bit petty to charge a credit card processing fee on top of that. They should post a sign alerting customers to this practice.