AT&T customer service is a joke--this is true for both the online customer service and in person. I've been trying to get my phone order canceled for like a month now. Every time I try, I get a different reason/excuse why the can't do it. I have spent HOURS of my time at this point just trying to cancel the order for this stupid new phone, with no success. No one there cares or seems capable of helping. All these big corporations suck ass, but ATT takes it to whole new level. read more

I have visited this store today. Mario has spent 1.5 hr with me providing superior customer service. Mario was very knowledgeable and friendly. I am glad I have switched from Verizon to AT&T. Nice people like Mario should be recognized. read more

Buyer beware! You can't trust what the employees at the Cascade Station AT&T store tell you, and then you'll be stuck fixing the problems and removing the unwanted charges they put on your bill. We upgraded an iPhone, and while the agent assured us that our only new charge would be the monthly fee for the phone itself she enrolled us in a "AT&T Next Up" plan that charges our account an additional amount per month as well as a "Protect Advantage" plan that also charges our account monthly. We specifically told her that we DID NOT WANT these options. Her response: She has no choice and has to add them. (Not true, according to AT&T when we called them.) Then why in the world did she ask if we wanted these extra charges? Why give us a choice and then say we didn't have a choice? She then glibly told us to Just call AT&T and they'll remove the charges in five minutes. Again, not true. More B.S. Another flat-out lie. AT&T can't do anything in five minutes. So we called AT&T and learned that they can't remove the plans until thirty days have passed and we'll still be charged for them. Then MAYBE they can remove the options from our plan. AT&T also told us that the worker at the Cascade Station store had the ability NOT to add these charges to our plan, which makes her either careless or deceitful. Let me repeat that when we sat down she asked us whether or not we wanted these plans. We told her no. We thought that by being extremely clear about what we didn't want the saleswoman would respect our wishes. We had a similar problem with this store two years ago (see previous review) but returned, thinking perhaps the store had ironed out its earlier problems or changed its sales tactics. If you have to go to this store (or maybe any AT&T store), don't trust what the employees tell you. They're out to upsell you no matter what. They add unwanted options to your plan and then it's your responsibility to discover the charges and wrestle with AT&T over the phone to remove them. The extra charges cost you both time and money. Zero stars here would be more accurate, read more

Not necessarily this store but I had the displeasure of having a vender for AT&T stop by the house offered me a deal too good to be true he promised me the upgrade phones would be free if we sent in our old phones. I Phone 16 was the upgrade we had an SE and a I phone 8 Told us we qualified as a first responder discount and several other discounts that he promised would make our phone bill go down on top of that he promised we would get a gift certificate for $500 for switching. The only cost would be a $90 activation fee. Card was charged for $390 not $90 bill came was double what I was promised. Called the rep he assured me after the third bill the price would be less than $70 a month for 2 lines. All the emails i was getting said it was $70 per line which was double what i was promised. The bill said it was over $140 a month. Phones were not free $500 gift card they had no idea about that the $390 charge I was told would be removed never was. When to the store they told me the independent reps lie and what I was promised was not true. Call customer service was a nightmare keep getting sent to india sounded like a frat party was going on in the background. So reps would say the price I was quoted of $70 a month for 2 lines was true but every time I asked to get it in writing they were not able to email me anything in writing they would ask me to trust them. Other times they would say the price was double $70 per line total $140 a month. I pleaded with them to just send me something in writing. They try to get you to wait until after you are locked into the contract so you are stuck with them. Phone coverage and Service was worse than T Mobile but they advertise they are a premium service provider. I would not recommend this company to anyone except an attorney to start a class action lawsuit. This was predatory sales and service. Sent my replacement phones in they took them gave no credit and kept them sent back the new upgrade phones have not heard back from them when they will credit back the money they took. This is by far the worst experience I have had with a company. Save yourself the trouble and don't do business with this company. Jeff read more

I just need to start off by saying thank you to Dawson and Deb. I originally came to this store in February and bought a watch for my mom. However since then, she was unable to get cellular data on it. No matter what we tried or who we spoke to, nothing worked. My mom even went to a store near her home town and they couldn't figure anything out either. Dawson spent over two hours with me to rectify the situation. Deb is a tech that Dawson called and together they fixed everything. I had spoken to so many agents who gave me the run around or said they couldn't help, I even had one gentleman named Chris who told me there was nothing anyone could do and that I basically had to keep paying for a service that would never work and to top that off said that buyers remorse is only the first 14 days. If that guy had any brain cells, he would have realized that I have been trying to get this fixed for five months. I wasn't trying to cheat the system. I am willing to pay for services that work. Thankfully now I can say I have working service. Thank you again Dawson and Deb, my mom and I really appreciate your help. read more

Alex, Dawson, Devin, Jose' and Nadil are a great team working at the AT&T Cascade Station Store. On my first visit, Dawson managed all the paperwork and made the necessary phone calls to ensure a smooth transition from my previous provider to an AT&T Family Plan. Although we experienced a few bumps along the way, Dawson handled everything with patience and understanding. He also processed the necessary paperwork to order a phone upgrade. A week later, I returned to pick up my new phone. Devin setup everything and ensured the complete transfer of data from my previous phone to my new Samsung Galaxy Flip5. I'm very grateful to Alex, Dawson, Devin, Jose' and Nadil. All my interactions with them were pleasant. Thank you all very much for a smooth transition. I appreciate your patience and understanding. Marian​ read more

Called ahead, "sure come on down", so we did immediately. No customers in store , just 2 employees doing nothing. I ask to upgrade my phone, he says "yours is an iPhone 12"....I say No it's an 11. He disagrees with me until He takes off the cover...."Oh, it's an 11"..... Then he starts off about trade in values of a Samsung, even though he was holding my old iPhone. He talks nonstop for 10-15 minutes, telling me how to sell my old phone on eBay.....I finally break in, "Can I upgrade now?" He says "No, it takes 10 minutes to do and we close in.....uh 12 minutes....but it could take longer". Is this the best you can do AT&T? I have only had cell service with you since 1995....I guess 27 years doesn't qualify for basic customer service. read more

The customer service employe, Joe was so helpful, knowledgeable and professional. Also he was so kind that he explained step by step. I was very impressed. Especially I am not good with any technical equipments. I hope that all the employees would be like him. I have been AT&T customer for over 35 years and using phone service and stores. It's another nice experience. Thanks for the great job and service! read more

You really have to go out of your way to provide service this bad. The scary ting is that its not just this store that is failing its customers, Its the whole AT&T support system. I went in to get a new phone and was told that there was a deal on iphone-13s. I picked that one and the tech spent the next two hours trying to get it set up. In the end he couldn't get it to work. It wouldn't make calls out (so it is essentially a very expensive paperweight). None of the techs seemed very concerned about this. My tech told me to come back tomorrow so a different tech could look at it. I needed the phone for both work and personal use, but at this point, I had already paid for it and there was no other option. I came back the next day and the other tech could not fix the phone either. Another hour and a half wasted. And again, no one seems particularly interested in the fact that my phone does not work. Anyway, he creates a "ticket" with telephone support and tells me that someone will call me within 48 hours. Well, I changed my work schedule to be available for the call and...nothing. Nobody called. I waited over the weekend too, but they didn't call then either. Finally, the next Monday, I returned the phone. That's when Sean, the only tech who was actually helpful (thanks Sean!) tells me that there have been a lot of problems like I'm having with the iphone 13 recently. It would have been nice to know that upfront! The next day I got a monthly AT&T bill that is $30.00 higher than the last month When I finally got hold of the manager by phone and told him this, his concern was not that I had been sold a defective product and spent so much time and money trying to get it to work. It was that he needed to talk to Sean and get him to stop talking about defective iphone-13s. He was uninterested in solving the problem. Now I have no phone, a higher bill a lot of wasted time, and, I've probably gotten Sean, the only tech who actually helped me, in a lot of trouble. This store blows. read more

Jose and Alex were very helpful. At first I was very timid to come to this location because of the reviews but now that I doubled check I realize that all of the reviews were more than two years old. So it was my surprise when I walked in the door and was greeted with a friendly environment and was assisted as soon as they were available. I was having trouble with my broken device I needed to get a new one. They also helped me fix and transfer any device problems and get the accessories that I needed. Highly recommend this location read more

It's been a long time coming but this 5 star review goes out to Alexander. My family and I truly appreciated your time and patience! My family of 5 came in on a Monday morning to inquire about getting new phones. We would be switching from Sprint to AT&T. The whole process took a long time (hours and hours), but Alexander never made us feel hurried. In fact, I think my sisters and I were rushing my parents more than anything. My parents had a whole lot of questions and he really took the time to make sure each one of them was answered. He tried to make sure he got us the best deal possible and we walked out happily with 5 new phones. Thanks Alexander! read more

Went in to the store to change my number under urgent circumstances waited for an hour and then was told by Jason that he would not be able to help me 30 minutes before the store closed. I also noticed he was being very short to the point I would call it rude to other customers. When I walked in I was greeted by "there are two people ahead of you" worst experience at AT&T. I have worked in sales for years and this is absolutely ridiculous behavior. read more

... I was disappointed. They are don't know what going on and some rip off and miscommunication...

I went to this store to up grade my phone , Jason was the person who help me to do the upgrade , he never mentioned about the $30 fee to do this , after I called him he act so stupid like he told me there will be a fee .. asked to talk to the manager of the store and told me the guy is in vacation and no body in the store can help me , too bad they don't have -6 stars to give it to the Poor service of this store .. read more

Had the worst experience on Saturday when I took my son in to upgrade his phone to the new iPhone X The sales representative was totally diss organize and as she was trying to help she was constantly playing on her phone "Facebook and Snapchat" this was supposed to be a simple Upgrade And said she could not find the correct information on my account ended up charging my credit card $151.58 then told me she was sorry and would give me store credit I said I'd like my 151 back had to call the main store manager to figured out how to refund the transaction. After she wasted an hour of our time and overcharge me I had them cancel the entire transaction and we left. Drove across town to the AT&T store walk in spent $22.00 and walked out of there with a new iPhone X and an iPhone eight which was a free offer the other sales representative failed to mention so glad I didn't stay there because I got a free $800 phone just for upgrading my sons if I had to stay there I would never have even been offered this. read more