I have been used the service department at Hoehn Audi twice since purchasing my Q5. Routine maintenance and recall items were handled in an expedient and professional manner. The service reps are friendly and kept me apprised of the progress. This is a very nice dealership. Modern and comfortable. read more

Hoehn Audi really came through for me recently. We were on a family trip and found there was a tire issue, but the wheel lock key was missing, though we had never had any work done on the tire. Went to Hoehn on a Sunday afternoon, and TJ went out of his way and spent so much time patiently trying to find the right key to help us out. He saved the day and we were able to continue with the trip. David called promptly the next morning, and the issue was fixed without hassle with only a minimal charge, so both days the staff were willing to go out of their way to solve the issue. We were all very impressed with the service at Hoehn. read more

Just took my Q3 in for my first service appointment and I must say they were prompt, courteous, and even gave me a car to drive even though the service only took an hour. So helpful. read more

Car selection is excellent, sales staff are not push and very knowledgeable. Ask for Gabby Engel in Sales. He is the best and is German. Service department is also A++. They always have a courtesy vehicle and it is always a new car. read more

First time getting my car serviced at another service dept other than the one I purchased my vehicle at. They fit me in their schedule the next day set me up with a temp car while my car was getting serviced. I had questions about my vehicle the people were very knowledgeable about. All my concerns about the vehicle were fixed and answered. I left a very satisfied customer! read more

Shannon and GM TJ made my car buying experience a great pleasure. I highly recommend seeing them next time you're interested in an Audi. Thank you read more

When it came time for me to look for another car, I looked online and did quite a bit of research when I finally found a used car to my liking. Granted it was not an Audi vehicle, however I was treated with the same level of service, respect, and professionalism of any client who's lucky enough to walk through the doors of Hoehn Audi in Carlsbad. The dealership itself is kept in pristine condition, the employees had smiles on their faces, and if you're like me, buying a car is not an easy thing to contend with. Usually, being at a dealership is like being at an airport; stressed out people, stressed out employees, people everywhere, kids screaming... as well as some of the adults... But not this place. Hoehn Audi is probably the nicest and cleanest dealership I've ever had the opportunity to visit, the atmosphere was so warm and welcoming, and the buying experience was so smooth, painless, and more importantly, honest and fair. I had the absolute pleasure of working with Greg Scibilia, who was cheerful, patient, professional, and made me feel welcome from the moment we shook hands. It was almost as if we were old friends! He walked me through the entire process, from test-drive to purchase. Now, normally I wouldn't write such a long review but I feel this must be said: When we did a walk-around of the car before the test-drive, there were a few things to note; the bumper was scuffed, there was a small dent in the right front fender, and the steering wheel was just a tad scuffed in an inconspicuous area but just enough to bother me, but otherwise the car was perfect. These things probably wouldn't bother most people but it bothered me. PLEASE KEEP IN MIND that this car is a *used* vehicle, so minor imperfections aren't uncommon. When I pointed out these minor faults, Greg said "Don't worry. I'll have these things taken care of, I can utilize my contacts and get these things taken care of for you." "Ok, but I live in Long Beach, and San Diego is quite far! Am I to drive back to San Diego tomorrow?!" I said, rather worriedly. He said, almost in a "No, don't be silly" kind of way, "No, of course not. I'll get you a loaner Audi to drive in the meantime, and I'll use my contacts to get these problems taken care of, and I'll personally deliver the car to meet you wherever and whenever you want tomorrow. This is the 'Audi' way." At that moment, I couldn't believe what I was hearing. I was absolutely staggered and shocked that a dealership would be so understanding of my position, be so willing to work with me, understand the reason why I was even there in the first place (I had a car accident and the insurance company totaled my car, and to make matters worse, I owed more than what the car was worth and no gap insurance, yay...*rolls eyes*), anyways, we decided to meet closer to where I live, and the next day, I met up with Greg, and the car was delivered exactly as promised, in such a pristine condition that it looked absolutely brand new. All of the faults I pointed out were fixed and although I grew quite attached to the beautiful Audi A3 loaner car with which I was provided (the air conditioning fan automatically turns down when you're in a bluetooth call so it doesn't distort the call! SAAAY WHAAAAAT?!), I was even happier to take possession of my new Chevrolet Sonic turbocharged-bucket of magnificence. That's right, folks - I bought a Chevy, at an Audi dealership, and was treated to a level of service and excellence as if I were royalty. Greg even sat with me to go over the features and took the time to explain how they work, in not only the loaner Audi but also my Chevrolet - this guy is seriously ON IT. He is a wonderfully presentable and knowledgeable young professional who ensures that his customers are not only treated the "Audi Way," but also adds his personal touch, which is very welcoming and reassuring. It was an absolute pleasure and privilege to work with him. I don't care if I'm living in Saskatchewan, but I will come back down to Hoehn Audi when I'm in the position to have an Audi in my life, and I will for sure be asking for Greg. 5 stars for Hoehn Audi, 5 stars to the finance manager Eric Tracy, 5 stars to Diane (she's the sales manager who personally made sure everything was going smoothly), and absolutely 10 stars for Greg. Greg and Diane, if you're reading this, it'd be nice to have some iced-coffee at the bar area. :) JUST KIDDING. read more

Came in to Hoehn Audi to try and figure out connecting the Audi MMI Connect app to my 2017 Audi A4. As soon as I walked in, it being my first time in the new location I was greeted and asked how I could be helped. Once I was pointed in the right direction, Bonnie provided outstanding customer service and helped me with my situation. I look forward to coming in for my upcoming 10,000 mile service. read more

Mike Sadoughi is great service advisor and Audi Carlsbad is a great dealership. Highly recommended.

This review is primarily on the Service Department. I'm currently driving my 4th Audi....love it so much I just can't bear to think about driving anything else. The 2012 A6 Prestige I'm driving now was purchased at Nielo Audi in Auburn California, it was pre-owned with $15,000 miles. The Prestige models are not easy to find, I love in San Diego so I flew up, bought it and drive home. After getting the car I realized something was not right about it.... I should have been more aware of the slick salesman in Auburn when I bought it. I've tried San Diego Audi on Miramar Rd a few times over the years and it was a bad experience, the way George runs the service department is how you would expect to be treated at Walmart if were returning an expensive item.... (not good). To get the great service I drive from Pt Loma to Hoehn Audi in Carlsbad and I'm happy to do it because I know I will be well taken care of every time. At 30,000 my car was still not running like it should, I spoke to the service advisor, we called Audi of America and they agreed to put a brand new engine in my car at no cost to me, not rebuilt but brand new. I now have $52,000 miles on the car and it runs like the awesome vehicle that it is!!! I always request David Fybel (Service Advisor) at Hoehn, even before I owned this car because he's honest, goes above and beyond what's expected and I know I can count on him to do the right thing every time. BRAVO to Hoehn Audi, you're doing it right!!! read more

Service is terrible! Looking to buy a car, I walked the lot for 20 mins, didn't see or hear from anyone!

Richard in on line sales is the best! Great customer care and it is always a pleasure to do business with a classy guy! Thank you Richard!

Excellent customer service sets this dealership apart from the others. I purchased my Audi at another Audi dealership (which is closer to me) but a friend recommended Hoehn Audi and I now know why. read more

We were passing by Carlsbad looking for a place for lunch. Stopped by Audi Carlsbad to take a look of the new 2018 Q7 since we just purchased a Q7 in 2017. Lucas came to greet us as we walked in the showroom. After going through all the inventory check, Lucas help us to find the Q7 that we would love. We thank him for his patience and helped us having a very smooth purchase transaction. Excellent auto purchase experience. read more

Wonderful customer service from the moment I pull in to the service department until the moment I leave in my vehicle knowing that my Audi received the best service possible. I've worked with most of the service representatives and they are all great to work with! 5 stars for Hoehn Audi! read more

The new location is inviting, spacious and the layout is smart. I get all my service on our Q5 with Audi Carlsbad and it has been a very pleasurable experience. I was able to schedule my appointment quickly and the drop off is painless with friendly staff there to greet you. Communication from the service department is clear and comprehensive. If additional concerns arise during the inspection they notify me and I am advised of the charges prior to work being authorized. Pick up is also easy, quick and straightforward. I expect nothing but the best from Audi and this place delivers! read more

Great experience last week at Hoehn Audi Service. Unusual service situation was diagnosed and fixed. Nick Smith was extremely helpful and everyone there was pleasant. read more

Recently I have returned to hoehn Audi. I feel my previous review was appropriate for my one experience I had that day. Collectively I have had great experiences with Hoehn Audi. Hoehn Audi was very good at taking care of all of my concerns with my car this time around. The service department was very concerned about how my car was delt with previously and I was compensated for the issues I brought up. Next time I ever have a concern I will be more open to bringing up the issues as they happen rather then write a negative review. read more

I had my car recently serviced here and I worked with Raymond whom was attentive and did a great job of communicating to me what was needed and I got the car back on time which was also cleaned. However, my car had been sitting under a pine tree and covered in sap so they put some effort into cleaning it. Very happy with the service. read more

I leased my Q5 from the internet department and the service from Dan and Richard was top notch. When I drove up to Carlsbad to finalize the deal they honored the pricing I had worked out with them and the transaction was very smooth. I would recommend them to anyone who is looking to buy or lease an Audi. I will be back soon if my wife decides to buy an Audi. read more

Purchased a 2017 A4 and had great service from the team. TJ was very hands on and made sure I was fully taken care of. This was my 2nd Audi purchased from Hoehn and will definitely buy from here again. read more

Merrill the service manager provided honest and knowledgeable suggestions. I took my Audi here to get a standard service and left with a huge smile!! Highly recommended this dealer for service! read more

Rude and condescending intake person in service. I will be speaking to the manager. Loaner guys were great.

Service and parts department have been so helpful. I appreciate their fast, friendly service and ability to help out their customers. They have changed a fuse and installed a roof rack for me and I didn't have to wait long at all. Easy to recommend them. read more

I made an appointment and took my car to Carlsbad Audi on Friday, June 19, 2020 - they didn't even look at it until Monday June 22nd. It was needing an oil change and had alerts that needed to be addressed including a seat belt error for the front passenger side and back up camera not working. I received a call from the service writer at 10:16 am informing me that the only thing addressed was the seat belt error, gave me an estimate of over $1,000 for the repair. I was told nothing else was looked at. I shared with him that the error messages and oil change alert could be seen within seconds of starting the vehicle. He said that the only things that are addressed are what the customer says needs to be looked at. What I experienced here is not acceptable and I will pick up my vehicle and take it to another dealer where they actually do work. Not happy at all with this dealership or the way they provide service. read more

Hats off to parts manager Tracy Dixon. She went above and beyond with understanding and kindness w the best service ever! Can't say enough about her follow up and attention to my issues. Thanks Tracy!!! read more

Diane Anderson is a great sales manager to deal with. She is extremely knowledgable, efficient, and helpful. We had to break our 2016 lease on a3 etron as we are moving out from Cal. Diane quickly check the car and made a very reasonable offer. She quickly helped us to get the paper work done and took care of all the logistic needed. She also advised the possibility of keeping the car till the last day we needed it. It clearly shows that she cares about her customers as individuals and not just focus on making quick money and sales. I would recommend to deal with her if you need to buy or sale your car! They also take non-Audi brands. read more

I wonder if the 5 star reviews for Carlsbad Audi were written by their marketing department?! I certainly didn't experience anything positive and the few people I have talked with specifically about Carlsbad Audi haven't been impressed either. In fact, I purchased my car two months ago, still having unresolved issues with the car and I am still waiting for "stellar sales person Lucas" to keep his promise and call to see how I was enjoying my car (not) and if I had any questions. Carlsbad Audi is all talk - don't fall for it like I did. So diappointed in them! If you are looking for an Audi - run don't walk off their lot. Any place is better than Hoehn Audi. read more

Best Audi dealership, ever! Great staff, beautiful new location, and they're on top of everything they do. I've been a long-time Hoehn customer and recommend any of their dealerships if you're looking for a new car or getting service. Thank you!!! read more

I just purchased a new 2012 A3 and I love it. No pressures, no hurrying or hassels. Paul, the sales person got me the best car for the money. My finance options were great even though I didn't use them. I love the ride and performance and look forward to great mileage. Thanks, Alan V. read more

We recently purchased an A3 at Hoehn Audi. We went there because they are the local Audi dealership which participates in the Costco car buying program. Michael McGovern was our salesperson. He was awesome. He listened to what we wanted in terms of amenities and price and found us a perfect car. He was super responsive and not pushy. We financed through Audi Financial because they got us a better rate than our own bank did. We also had the windows tinted through the dealership's service department. The tinting company did not put the rear brake light assembly back properly, but the service department fixed it immediately so I did not have to bring the car back again, which I greatly appreciated. The entire process was pleasant. I have nothing negative to say. I would recommend Mr. McGovern and Hoehn Audi easily. read more

Hoehn Audi GM TJ and his team have engineered an outstanding first time Audi ownership experience for us. They have a very nice new dealership, polite people, and a professional approach to narrowing the selections. Omar, the loaner car manager is very dedicated to the customers, with a great attitude. He stepped away from his lunch break to fulfill my request for a better loaner car. Aaron, the service advisor also is very attentive and quickly understands what you need to get done. Nice job all around... read more

Absolutely the best interaction with people and the best overall service I've ever experienced in my car buying life. Not sure if all Audi Dealerships are the same but if the brand is this customer centric I'm a "Audi Lifer". Great car (SQ5) and great service equates to an awesome (and happy) buying experience. read more

I have been taking my car for service to Carlsbad Audi for awhile now and it has been a great experience. Mike. S has been helping me since day one. I always contact Mike directly and get an appt. Mike takes my car in and provide me a loaner right away, I am literally out of there within 10 mins. I receive a phone call from him as soon as my car is ready. Mike goes over my report very accurately and diligently and he explains all the details. My experience has been great and I am referring my family/ friends (Audi owners) to come to this place for now on. read more

The next best thing to driving an Audi is being treated like an important and valuable customer. I've been driving Audis since 2007, and the team at Hoehn has always made every interaction surprisingly pleasurable. Today was no different. A warning light popped on -- headlight bulb. Ugh...I have an 8-hour drive on a two-lane road ahead of me tomorrow, so I called Hoehn at 3:30 on a Saturday afternoon. They said come on over. They squeezed me into their last hour, fixed the light, and washed my car. Raymond is the best! Thank you so much! read more

Waited for 3 hours to get a headlight replaced. My technician offered free complimentary car wash which I was thrilled about. After receiving my car after he claimed the service would only take an hour, I realized my car was still dirty. Pretty bad experience to say the least and wasted most of my day sitting in the Quattro bar drinking free waters. read more

Audi Care Plan is a Bait and Switch Do NOT purchase this, in spite of what the sales man says it does not include what is normal service Other wise, over all they were ok--filled with people who were capable of filling out the form. read more

Hoehn Audi in Carlsbad is a definition of what customer service is and should be. This is my third Audi and 10 years later they have never dropped the ball. I always go in and leave as completely satisfied with the level of service, detail and support that I get. Absolutely superb experience. Andre read more

How is a base Q5 more than an S5? We own the S5 now and wanted the same financing options with a new Q5. Jeff Ho has a serious complex and was quoting us more for a car that is worth 15k less. Huh?!? What a joke...little man needs to hit the road to Kia where people may have limited math skills. Sorry half stepper you just lost a sale from a loyal customer. Over 2 cars and now we are done. So sad. read more

Gabby and Eric (in the finance department) are the absolute best! We purchased our first Audi a few weeks back and Gabby was so sweet and personable. What was great was how well he treated both my husband and me. We've had situations in the past where I've been overlooked, especially when it comes to cars, but not with Gabby. When it came time to crunch numbers, Eric was upfront about everything and didn't once pressure us and took his time explaining everything. We took Gabby's card and will be back in a few months for the next car. read more