Do not buy a vehicle here. Had issues with the vehicle the next day after I bought it. I let the manager Jared know and he is a sleazy as they come. There was an issue where I needed to resign the contract. They basically forced me too. I talked to the GM Steven Powers and Adam Moore about my concerns. Both were very rude and weren't very helpful. They offered me a little bit off the vehicle but the way I was spoke to was very unsatisfactory. Long story short they advertised the vehicle different than what it was and didn't realize until the next day. I will never buy a vehicle here again and I hope nobody else will too. You spend thousands of hard earned money on a vehicle and you get attitude and threats for legitimate concerns. Only thing I can do know is put my complaint in with the state of Colorado for false advertising and go from there. If you need an Audi or any other vehicle stay clear of these guys. Not worth your time or money. read more

Just wasted an hour and a half of my day and 48 miles on my car driving from home to the dealership for an appointment that they didn't have the parts for! When I scheduled the appointment a week of so ago I was told the parts were in for the two airbag campaigns but after I got there for my appointment was told by Mike Doud that there was no parts for the passenger bag and that the drivers side solution had been cancelled so was currently no solution for that one. Sure would have been nice to know, what a waste of time! So much for my first Audi Denver experience. read more

BUYER BEWARE IF YOU ARE A PART OF THE AUDI DIESEL RECALL.... We will Never contact or purchase a vehicle from Audi Denver again! Our vehicle is part of the Audi diesel recall and Audi North America is now allowing dealerships to sell their 2015 Q7 models at a 26% discount to offset the depreciation of the car. We contacted Spencer at Audi Denver and were told that he was only offering a 5% discount of the 26% and the dealership was not needing to give the higher discount as the demand for the cars is high. After speaking with other dealerships in town and out of state all of them were at least offering 20% off of the sticker price. Realizing that the discount isn't meant for their pretentious atmosphere with their country club bathrooms and upgraded coffee bar.... When we stopped by the dealership to look at a 2015 Q7 they had we were treated by Spencer with such a condescending and disrespectful attitude that I never wish to return again. I also asked about the PermaPlate protection plan we had purchased with our vehicle. There is only ONE PermaPlate repair facility in the Denver Metro area causing a 3-4 month wait time. The PermaPlate is a worthless service they sell to you. read more

After many years of receiving excellent service, my last visit was a nightmare. I was ignored by the service manager and general manager Steve for over a week. After finally speaking to him, we agreed my service experience was less than acceptable and he offered to help with my additional costs by sending a gift card to my favorite restaurant. In true form, another empty promise and more ignored emails. I love my Audi, but I will be headed to Boulder from now on. read more

I have had 3 Audi's and used to be a big fan of the service department here but recent changes leave me feeling like they are looking to upsell any possible repair. I enjoyed the convenience of working directly with the dealership for close to 15 years but will not return to purchase or service my vehicles. read more

Everything regarding service was completed as described and the vehicle was clean and ready to go as soon as I paid the bill.

So, I just walked through the showroom. I looked at every vehicle in the showroom. I also watched all the salespeople sitting at their desks doing nothing. After trying to make eye contact and standing at the A5 for at least 10 minutes, I finally left. Should I have flashed my Centurion card? Offered to sleep with someone? Begged for attention? No. I'm not going to beg you to sell me an Audi. I won't sleep with you either (all of you looked boring). And I certainly wouldn't have flashed the black card.....even though I'm certain I couldn't have been mugged there. They would have to make an effort to do that. read more

Don't expect this dealer or Audi of America to help you with your Audi TDI if affected by Audi's emissions software fraud, even if you bought it here. I received no appreciable bottom line relief so as to trade in my Q5 TDI, even though I was interested in trading for another Audi and staying a loyal Audi customer. Now, I am left trying to get rid of an Audi TDI at a loss due to Audi emissions fraud and no relief from Denver Audi, where I bought it. I will likely never buy from Denver Audi / McDonald Auto or buy an Audi again. read more

Audi Denver and sales person John Axton provided me and my husband with a great experience. I was looking for an SUV that handled more like a sports car, and so I began looking into the Audi Q5. After a terribly unprofessional experience at one of their competitor's dealership, my husband suggested checking out Audi Denver. From the moment we met John Axton, he was friendly and professional. He was also patient and helped explain the benefits and features of the Q5, and that was what I needed as a first time Audi buyer. He stayed late to help us, which he did not have to do, but we appreciated his help. It was one of the best purchasing experiences I've had. I definitely recommend visiting them and if you can find John work with him. read more

I went to Audi Denver in July as my engine light was on. They told me that I needed 10 separate items on my car repaired besides the maintenance that I was planning. The biggest GARBAGE they spewed at me was that I needed a completely new Turbo on my Audi A4 that had 60,000 miles on it. I took the car to a trusted garage near my hometown to double check what they said about the turbo. Instead of a complete replacement (which was $2,500) it turns out to be ONLY ONE PART, the valve (which is $240). They over charge for their service such as brakes, nickel and dime you, and pile on items so that you agree to at least some repairs before you leave the shop. I WOULD NEVER RETURN TO THIS DEALERSHIP FOR ANYTHING AND I WOULD NOT ADVISE YOU TO DO SO EITHER. read more

Care was taken with my car, even though it's an older model. Work that needed to be done was presented clearly and respectfully.

I understand you sell 200 thousand cars. You also sell and advertise 16 thousand dollar cars. if you are unwilling and unable to sell a car to a person who is pre approved with more than enough money to finance, then only sell 200 thousand dollar cars. Raising your voice and using obscenities to a customer followed by a lie is a complete insult. No bank especially an east coast bank (capital one who is great to work with) is open past 830 mst to make a counter offer. A counter offer which raised an interest rate by 3 points, claimed our bank offered less than our preapproval, and required more down payment. This was a lie. I've done this on both sides of the table guys. Thank you for a very underwhelming experience. Should have known when I walked the lot twice before I before I had to ask for any help of any kind. read more

We leased an Audi A6 last weekend and worked with Ryan Beavers. He was so fun to work with--a great personality and always gave us his best price up front on all of the different vehicles we explored. He was very patient with us and was always happy to answer any questions. He was very respectful of our time and budget. Ask for Ryan and if you have the chance to work with him, you won't be disappointed! read more

I leased my new A4 and Jonathan was my sales associate here. He delivered the deluxe road test of 2 models. They had the car specs I wanted and we did the deal that evening. The price was good. The followup has been very good. Very upscale facility! The car is awesome and so far no problems after 1 week. read more

I am always cautious with the dealership experience and have opted in the past to use a broker instead. This experience with Audi Denver and Ryan Vanyi and Luis Gonzalez, was positively pleasant. I am now a believer that not ALL dealerships are alike and that some dealerships care about making the customer experience a smooth and stress free interaction. Way to go guys! Keep striving for a different type of dealership for your customers!!!! read more

5 Stars all the way! I have an A7 and have had a couple little things that needed fixing and servicing. Michael Bushke in the service department goes above and beyond expectations every time I bring my car in! He is honest, helpful and is very accurate on when my car will be ready. He keeps me informed with phone calls and always makes sure I am satisfied in the end. Can't say enough about his work in the service department. This is the only place I will take my car! HIGHLY Recommend. read more

Bought a vehicle from this location about two months ago and still waiting on my spare keys. The salesman swore he would get the key as soon as possible, and I guess he is still working on getting my keys for some reason. I purchased a certified used vehicle and expected way better support than this. Looks like once you are out the door and they have your money they can care less about any follow ups. Everyone seems irritated when I call. I am use to better customer service than this. First and last Audi purchase I will make! Think I will stick to Mercedes and BMW where customer service along with quality is at the forefront of their business. This is just Piss Poor! read more

Jared went above and beyond to make sure that my car was serviced the way it should be. The dealership was great. The car was done in the time I was told and I would recommend this dealership to anyone looking to service their vehicle. Jared took his time to explain everything that the mechanic was doing and what would need to be done for any future servicing. Top notch service. For a large dealership they certainly have not lost touch with their customers. read more

We always get great service and attention at Audi Denver. It is rewarding to work with thier exceptional staff.

John Axton made leasing a car from Audi Denver a completely mellow experience. He was professional and extremely knowledgable. Audi is easy to love, but in my experience the car leasing/buying process has been one that I find less than pleasant. Audi Denver and John Axton changed that for me. read more

My wife has a Q7 and Audi Denver sold us an extra set of 'winter' wheels (tires and rims) for the Q7 which are swapped out when the seasons change. She recently took the car in to have her summer wheels put back on, but they put someone else's wheels back on her car. Not sure who's wheels they were? When I noticed, we called them back and they 'found' her actual wheels. She brought the car back in to have our wheels put back on and was informed that she needed new tires (both winter and summer tires.... 8 tires!) because the tread was worn on all of them! The car has two sets of 4 tires and a total of 40,000 miles and now needs 8 new tires? and they only discovered after we called them out on putting wrong tires back on the car? Seems fishy. We will not be dealing with them again. Beware. read more

I bought a car there in the Spring and wish I hadn't. It was a lousy experience and I wouldn't recommend it.

Buying a new car is stressful enough but throw in a manager who talks down to you. Not setting foot in this place again. Our sales person was nice enough but to know it's upper management "manager of their internet" is such an arrogant person who could clearly care less for our business left us starting our search all over. read more

Recently leased Q5 and truly awesome car leasing experience with Audi Denver. Thanks to Raine for his wonderful customer service. Love the car read more

Do you want facts, no pressure sales and professionalism? Then you want to work with Taj Nahar. He went above and beyond to show me and my wife why the Audi Q3 is our future car...even before the car arrived in their showroom. Thanks Taj. read more

I recently purchased a pre-owned vehicle here and had a great experience. The service was very prompt and we were taken care of quickly. It was nice to purchase a vehicle and not have it take all day long, they knew what they were doing. I'm very happy with my Audi so far and look forward to returning. read more

I am really disappointed with the way we were treated here on Saturday. We came in, waited 45 minutes for someone to help us and Tim Densted arrived. I explained to him that I wanted to test drive various models of the Q5 and possibly Q7 because I wanted to make sure I liked the ride before I started searching for the exact car I wanted to purchase. He was hesitant to continue helping us until I agreed that I would actually buy my car from him. He didn't offer to show me the inventory instead he let me test drive the LOANER car, which was a Q5. I asked him while on the test drive to tell me about the car and he said "What do you want to know?" Really????? Clearly I wanted to know the options of the car. However, all he told me was "they're dependable and AWD, best AWD system in the world." That was all he had to say. He didn't go into details about the different types of Q5's or my options. He didn't have anything to say on our neighborhood street test drive, (who goes through a neighborhood for test drive anyway?) He argued with my husband and I about the color of leather interior I had seen on an Audi earlier in the day and then laughed out loud when I told him my price range and said "you will never find what you're looking for in that price range." So naturally I showed him that another dealership has the exact car I want in my price range and he replied "hmm" with an intense eye roll and smirk to follow. I believe Tim doesn't think two young people like my husband and myself can afford an Audi and this is why he treated us this way, we felt pretty disrespected. I would highly suggest someone advise Tim on what customer service really means. Had he treated us with dignity and respect I might consider returning to your dealership, however, due to our unpleasant experience we will never step foot in your dealership again. read more

Total lack of customer service. Maybe I just caught them on a bad day or something, but this whole experience really didn't sit well with me at all. I had been contacting a sales associate, Miles, for a few weeks regarding a specific vehicle. He told me multiple times that he would call me and let me know if anybody was looking at the vehicle. We eventually decided on a day for me to come down and check out the car. I called the day before to confirm. Then I called on the day and still asked if I should come in. I was told " yeah definitely come by" again, by miles. I had also received calls from a manger, named Dan. He really had no idea what the situation was, just a follow up call I guess. So when I showed up at the dealership I was ready to test drive and look at the car. I went inside and met Miles. He told someone was looking at the car right then. He told me that he would call me in a bit to tell me if the car sold. So bad timing right? I stuck around Denver for another 3 hours or so and I still hadn't got a call. I called and was again told that it was busy and that Miles would get back to me. Another 4 later...right before closing time now, still no call. I call again and again was told by Miles that he's sorry it's very busy and he will get back to me. So I stuck around until about 9 o'clock. Absolutely nothing, so at this point I'm pretty annoyed. Go back home and the next morning I get a call from the manager Dan again. Apparently he has no idea if the car has sold and wanted to know if I was still interested in the vehicle? I called back and got the voicemail. On the message I again told him the situation and that I had been brushed off at the dealership. No call back, no apology from either Dan or Miles. Thanks guys, I see that a sale is all you care about, not customer service. All it would of taken was a 20 second phone call saying "sorry but the car sold, and again sorry you wasted your whole day in Denver". Too much for you guys huh? Too busy?? read more

I have owned an A6 for a few years, have spent thousands of dollars getting it serviced at Audi Denver and yesterday I was treated so poorly, I would never recommend the service department to anyone. Christopher Maydick tried to get me to purchase over $800 worth of service even after I told him I was selling my car in a few weeks. When I informed him I would only need a basic oil change, he told me that my business was a waste of his time and that he actually lost money servicing my car. My car was not washed or vacuumed and when the service tech brought it out, he tossed me my keys without saying a word. I have never been treated so bad after spending money. I had planned on purchasing another Audi from this dealership but will no longer patronize this business and will share my terrible experience with everyone I know. Apparently, if you're not spending hundreds of dollars, Audi Denver doesn't want your business. read more

I have been going to Audi Denver for service on my Audi for a couple of years now. I was dealing with Ryan, who has since been promoted, rightfully so. He was courteous and helpful. The last time I went in I took the car in for a tune up, I dealt with Lorenzo, had the brakes done and was told everything was fine. When I got the car home I noticed an oil smell and smoke coming from the engine. I thought maybe it was a spill and waited about a month before I took it back. When I went back I dealt with Lorenzo again who was less than apologetic about the missing of this problem and frankly a little condescending. Not only that but the repair was a fairly major one costing us over $800. Funny that would have been missed when I could see the leak with the naked eye when I opened the hood. Not only that but he quoted my "total" before tax so was hit with about an additional $100 when I got into pick up the car. The person I dealt with when I went in was great but also had no explanation as to how this could have been missed. Lorenzo was aware that I was upset and yet did not come over to speak to me at all when I came in to pick up my car. Not was there ever a follow up to see that I was satisfied. Disappointing to say the least. read more

Seriously for owning such a premium brand the service department is awful. I've had better experience with the service group at Jeep. I was told the 25k mileage service would take 2 hours so I decided to wait in their waiting area. The wait was actually 4.5 hours so basically totally wasted day. They provide water and soda for "free" but tea and any snacks cost money. Really, I paid $67k for a car there and I can't get a tea included. Every other dealer I have ever been to has provided free snacks and all drinks. Even my inexpensive barber provides free beer. In addition to the 25k service I asked them to fix a small body panel that was popping off. They later told me that I would have to go to their collusion location for that however after asking twice finally told me the location but not the name nor phone number. Not really helpful. My tech created a video report stating I needed front brakes but my service tech never gave me the chance to say yes please replace them now and instead at the end of the 4+ hours handed me a report saying I declined replacing them. So I guess I get another 4 hour visit in the future to get that fixed. I had to email them multiple times after to get answers to questions I presented them with initially and only received very abrupt responses without all my questions being answered. Truly it was a horrible experience especially for such a premium brand. If it wasn't for the Audi Care package on my car I would go to meineke next time. read more

Unbelievably awful!! They don't even deserve one star. Went to test drive a used vehicle, loved the car and emailed the salesman to tell him I would be back the next day to buy the car. Went back the next day and the car was sold. The car had been on the market for 36 days and had a price drop since no one was buying, then all of the sudden when I am going to buy the car it sells right after I test drove it? Unlikely. Also the salesman's story kept changing. He told me the day I came into buy the car someone test drove the car earlier in the day so he was afraid it might not be available anymore. However he also told me the car had been sold to an out of state buyer the day before and was already out of the state. How can someone test drive the car if it is sold and out of the state? I was also told that if I had put a deposit down they would have held the car, however I was not informed of this and when I asked the manager about this, he told me that they only did deposits for out of state customers. All these salesmen did was lie. I have no idea what really happened to the car or if it was ever even really available for me to buy. However, they did try to conveniently sell me the same car a trim level higher for around $7,000 more. They bait you with a car with a good deal then switch it on you in order to trick you into paying more. I saw a few reviews where the same thing happened to other buyers, I really wish I would have taken the advice of those who wrote those reviews. This dealership is full of dishonest rats trying to take advantage of you. I would absolutely never recommend this terrible dealership to anyone. read more

Entering 6060 South Broadway showroom, Audi Denver - I was warmly greeted by the dealership (front desk) representative and asked how she might assist and whether I wanted something to drink. Within a couple of minutes Bill C. (Audi Brand Specialist) casually approached and introduced himself. Having thoroughly researched the Q5, I was impressed with the information Bill provided - Bill knows Audi vehicles as well as the Audi brand! While at Bill's desk I was introduced to Steve P. (General Manager) and Jason S. (Sales Manager) as well as Monica K. (Customer Relations Manager) - all welcomed and emphasized their interest in making me comfortable and ensuring a positive customer experience. Within a few minutes Bill had assisted in narrowing down what trim, options and colors I wanted as well as finding a vehicle coming into port a couple weeks away. Jason assessed my trade-in and provided a 'no pressure' detailed new vehicle quote. Bill gave a tour of the dealership which is quite impressive. Living in Colorado Spring I have found communications with Bill to be top notch - even returned to dealership the following day for another test drive which I thoroughly enjoyed. Impressed with Audi Q5 and Audi Denver dealership/staff. While having not purchased a vehicle as of this writing - Audi Denver offers impressive customer support and a compelling reason for returning to their dealership. read more

Be mindful when choosing a sales person at this dealership. My experience is as followed: I found a vehicle on Autotrader which was located at McDonald Automotive (Audi) in Littleton CO. I received a response to contact Ryan V. "Internet Manager". After doing more research on the vehicle I was concerned about the money I would need to put into the vehicle and the price the car was being sold for. I provided Ryan with 3 separate websites, one of which was KBB (Kelly Blue Book) as well as 3 comparable vehicles (each with 22k more miles). The response I got from Ryan was "KBB is not a viable source of information for this car because they are very rare, especially with low mileage. I'm offering the car below book value because of the suspension." I exclaimed that I was no longer interested in the car. A few days later I received another email from Ryan V. asking if I was interested in the car. I responded that unless the price was reduced (again due to suspension repair) that I was not interested. Ryan responded back that the car sold, at asking price. My problem is that there was no need to rub it in my face that the car sold and at asking price. I was no longer interested so why would he respond back that the car sold and at full price. Ryan doesn't need to make responses like this just to prove he could sell the car at asking price. Good for him and the buyer, it wasn't going to work for me. It was Ryan's responses that were more troubling and rude. Ask for someone other than Ryan V "Internet Manager" read more

Audi Denver by far is the best dealership I have ever worked with. Not only did they make the car purchasing experience (which we all know can be somewhat of a pain) easy, they made it fun and exciting. From the start of negotiation to the signing of the paperwork everyone I came in contact with was amazing. First, working with Timothy Denstedt the Audi Sales Manager and Patrick Flaherty my Sales Executive was so easy. Both of these gentlemen took my needs, wants and wishes in what I wanted in a vehicle and helped find me a perfect fit-a new Audi A3. They were very attentive in listening and could have easily sold me up to a higher priced vehicle and didn't. The reason they didn't is because after explaining my needs and wants they matched me up with the car that made the most sense for "Me", not for their benefit but for mine. I didn't need a bigger vehicle as I do not have kids, do not haul things around other than groceries or normal shopping items and didn't need a ton of storage space. I needed a 4 door that was fun to drive, looked amazing and sporty and most importantly would be safe in the snow and on the road. For my needs they pointed me in the direction of the A3 which after looking at it, sitting in it and driving it I found to be the absolute perfect car for my needs. The fact that I was not pushed into something more than I needed whether I could afford it or not was without a doubt a huge determining factor in my purchase. Both Tim and Patrick were so knowledgeable about the vehicle, answered all of my questions and concerns honestly and were just all in all pleasant and fun to be around. They both went above and beyond for me and made sure that I got not only the best deal possible on the A3, but also worked very hard with their used car team (who I did not get the pleasure to meet but would also like to thank) to get me the best trade in value for the vehicle I was trading in. I am very good at buying cars, I do my research, I know what cars are worth and am very familiar with the overall process of negotiating and "haggling" which I have had to do in the past-but did not have to do with Audi Denver, Tim and Patrick-they already got me where I needed to be and I didn't have to fight them on it at all. Then there is the follow up after I took ownership of the vehicle. Not only did I hear from both of them just checking in on me and how I was liking the A3 the very next day, they also checked in to see if I had any questions with any of the tech on the vehicle, programming, finding features, etc... Patrick did a full walk through of everything the day I picked the car up, sat with me for about an hour, went through everything and saw me on my way-obviously knowing that it was a lot to take in they both still followed up the next day and it was not a canned email, it was a written email to me. I was also reached out to the next day by Crystal their Brand Specialist who also checked in on me to see if I needed any help with any of the Tech on the vehicle. I have never had better follow up and follow through with any other dealer I have dealt with-ever! I would rate Audi Denver and it's staff a 10+++, these folks really care about their customer's and they have won me over as a customer who will be coming back again and again in the future as well as my family and friends. read more