My sales associate, Daisy Nario, was outstanding. The level of customer service she provided was above and beyond the call of duty, for which I am very grateful for. Her warmth, and genuine concern, was obvious during the entire process from introduction to the signing of the papers. She is responsive, professional, courteous, and will reply immediately either by email or phone. I would rate her 10 stars here if that was an available option. Can't wait to work with her for my next car! read more

I walked in this past Friday night and I was greeted by Audi Brand Specialist, Michael Hawkshaw. I was interested in looking into the A5 Cabriolet. At first, they could not locate the car as they were re-paving their lot, however Michael made sure to locate the car. Once we found the car, he did an amazing job of going through all the features and benefits to this car as well as the test drive. This is probably thee BEST TEST DRIVE I have experienced! You experience driving the street, how fast the car can go (both street and highway) the turns both left and right and NOT your usual right turns only and highway test drive! I was pleasantly surprised with the A5 & how well the car handles. Based on the service I rec'd from Michael and the car itself, I purchased the A5 this weekend! Michael H. did a fabulous job of making sure everything was taken care of and his service was superior! Andreas, Eric and Angie from Credit and Finance were easy to work with and made the purchase easy. If you are looking for an Audi, I highly recommend to stop by and ask for Michael Hawkshaw to help you out- his customer service is definitely above and beyond and I had a positive purchasing experience! read more

Great staff that makes the entire process as smooth and seamless as possible! Highly recommend!

I contacted multiple dealers including Pasadena Audi to lease my car. Larry Gootkin called me and I told him about car spec that I was looking for. We confirmed them together and he was very helpful during the process of choosing features and explaining them to me. I have been told many times that negotiating with car dealers about the price is a big headache, but it was absolutely wrong in my case. Larry told me the price over the phone and I checked it with few other dealers. All of them were like this can't be right, it is a very good price ;) I called him back and set an appointment. The car was in another dealership, Larry took the car to Pasadena dealership and texted me some photos. Of course I was so excited when I saw them. The day after, I went to the dealership and he prepared the car and the documents for me. It took me less than 20 minutes until I got done with all paper work. I postponed my appointment from morning to the night and I was late because of traffic, but Larry was very patient and super polite, he stayed after work until about 10PM and he was explaining all car features. I had amazing experience leasing my car and I give definitely 5 (A+) to Larry. Thank you very much Larry and I am so appreciative. read more

I just leased an Audi from Ernnie Chan and I had a great experience! Ernnie was knowledgeable, friendly, patient, and was a pleasure to work with. I felt like he genuinely wanted me to have a good experience getting the car that I wanted. I love my new car and highly recommend Ernnie! read more

I came into Audi not knowing what model and car I wanted to buy. I met Danny Ranft and he was very patient, helped me navigate the purchase with my parents and he treated me with respect. I recommend anyone who is interested in buying a car at Rusnak Audi Pasadena to have a chat with Danny Ranft because he was incredibly helpful! read more

Hector Marin did a great job on my new lease-straightforward, straight up explanation of the different options available and conscientious service. Henry Perez in Service is another reason to keep coming back, after three years of stress free experience with my first Q5. I don't write reviews often but RUSNAK deserves it. read more

This review is for Cesar Zavala, who was both professional and helpful in my car shopping experience. He listened well and understood my needs unlike many in auto sales. I highly recommend asking for Cesar if you're looking to purchase an Audi. Cheers to Cesar read more

I was at a prior Audi dealership and they wouldn't give me the time of day. Even though I had a appointment and was ready to purchase a car that day, they had me waiting for a hour and half (Stevens Creek Audi in San Jose). I was completely turned off by Audi and the experience, when I went to this dealership during Christmas I wasn't expecting much attention or good treatment. Cesar Zavala was welcoming and kind and not pushy at all. When the SUV we wanted wasn't available in the trim level and features, he searched for something that would fit our needs. Cesar and the dealership are sincerely interested in helping you get the car that suits your needs and budget versus most other dealerships are out to make a quick buck. Would highly recommend Cesar for all your Audi buying needs. read more

What a horrible experience overall. My husband and I purchased an Audi TT in mid August from Rusnak Pasadena. First of all, they made us wait for almost 5 hours to complete the process. The finance manager continued to ignore us, even though she knew we were waiting to speak with her. We were treated terribly. The salesman promised a (not a huge deal, but just shows how they operate) Audi Mug for our wait. That never happened. We got home and realized that there was no spare tire in the car, the navigation was well out dated, the left tiptronic paddle didn't work, etc. My husband knew more about the vehicle than the sales person did. I was very dissatisfied and would never purchase from them again. read more

This was the best car purchase experience I have ever had and I have had a lot of cars. My husband and I were wowed by the professionalism of the general manager AND our sales person, Warren Chen. Very honest and professional exchange of information during the deal formulation. Warren knew the car inside and out and gave us the perfect overview. It was late at night so we couldn't get the details at delivery but went back on the weekend at Warren's encouragement. Definitely felt like we were his most important customer when we were with him. read more

Best experience i have ever had in purchasing an Audi my financial manager Kevin K was great and explained everything about my paperwork that i was signing i am recommending anyone to visit Audi of Pasadena read more

If you are looking to buy/lease an Audi car, you must go to Rusnak Pasadena and look for Matt Dowley! I had an amazing experience with him! Matt provided excellent customer service, he was very patient with me since this is my first time leasing an Audi car! He will give you the best deal he can. So look for Matt read more

On my second Audi now thanks to Edwin and Hector of Audi who are absolute gentleman to deal with. Got a great deal, they helped with my existing car, and I couldn't ask for any more help then they provided. Both are knowledgeable about the product, and Hector is one of a kind in putting the customers best interest at heart. Recommend him to anyone looking for a new Audi. read more

Went to Rusnak Audi and worked with Daniel...what a wonderful car buying experience! First, he had the car ready for us to look at, then he made sure that the finance part was painless. Couldn't ask for better. We've had long, painful, unnecessary drawn out car buying experiences in the past, so this was a pleasant surprise. Definitely will recommend Daniel and Rusnak to friends & family! read more

Went looking to test drive an Audi there recently, and I have to tell you, we felt like the ugly date at the prom. Not one of the salespeople approached us, even after we'd been there for 15 minutes and checked in with a receptionist. In fact, one of the salespeople practically walked right THROUGH us on his way from some point A to point B, never apologizing nor even acknowledging our presence. I hate to do this, but thumbs down here! We went to another dealership, had a great time, and came home with our Audi. read more

Earlier this month we visited Rusnak Audi and met with Alex. Our experience working with him was great. Super knowledgeable, patient, explained things in detail and was not pushy at all. He made the car searching and buying experience an easy and enjoyable one. We walked out away with a car within a few hours. Best part: he followed up with us a few times and even had us come back in so he could teach us about all the bells and whistles of the car. I'd highly recommend Alex to anyone. read more

Purchased an Audi A3 Sedan 1.8T from Rusnak/Pasadena Audi yesterday and I couldn't be happier in the process. Larry Gootkin was the salesperson that helped me through the buy, and did a fantastic job of covering all of the necessary detail to familiarize me with the Audi's operation. I test drove it, with Larry giving me instructions along the way on the instrumentation and controls. Later, he sat with me and reviewed the Audi Navigation System for more than adequate time so I would feel comfortable using it by myself afterwards. I didn't feel rushed. If Larry is typical of the sales personnel at Rusnak/Pasadena Audi, then anyone looking for an Audi (or any luxury car) would be thoroughly pleased with the personal attention & care given the customer. read more

The absolute BEST new car buying / leasing experiencing experience EVER. Contact the internet department and ask for BESHOY. He will treat you right. He is really, really smart and honest and you will experience zero pressure during the entire process. He's a gem. Thank You Rusnak & Beshoy ; ). I will be recommending you often. read more

Johnny Borja in the service department worked with me when I got there for warranty checkup service. Mr. Borja answered all my questions and went through what was done with the car. Offered suggestions which I will follow up with. Great guy, great service. read more

I recently purchased Black Audi R8 and Tez Chu gave me one of the best car buying experience ever! Unlike other Audi dealers in the LA area, I never felt I'm being pushed to make a deal. Instead, I felt like Tez was car purchase expert helping me to get my dream car. Tez is extremely dedicated sales person. I once sent an inquiry email at 2 am and got reply right away! He followed up diligently with numerous emails, phone calls, and texts. Getting an auto loan for $160,000 car was not easy. It takes extremely high credit score and solid credit history. But Tez and his team used insider know-how to approve my loan when all other dealers failed. And finally, I visited the dealer, met Tez, and went for a test drive. Did you ever imagined how it feels to drive Audi R8? Honestly, I felt happier than when I lost my virginity. If you want best car buying experience, call Rusnak and look for Tez. This is what buying a dream car should feel like! read more

Audi Pasadena - Beautiful 2015 Audi R8 4.2 Sold by Tez Chu - Car Dealers Near Me - Pasadena, California

I visited this location when leasing a Maserati in July 2015, and dealt with Tony Paluso. Tony is a intelligent, professional and courteous individual. He was very knowledgeable about the vehicle that i was interested in, did not try to force me into a deal, and spent time asking me questions about the "right" vehicle for me. I would highly recommend anyone interested in a high end vehicle out of Rusnak Pasadena visit him. read more

Cesar Zavala & Rick Torres were great!! I had started looking at an E-tron since the beginning of the year waiting for the VW TDi payout and it finally happened. The A3 E-trons were selling like hotcakes the day I went in and the one I wanted was sold while we were working out the deal. None the less Cesar fought for me and I was able to get a comparable A3 E-tron at a great deal! I would recommend Cesar Zavala and/or Rick Torres in helping you with your new car purchase/lease! Rusnak Audi is lucky to have these two gentlemen working for them! read more

We all know that repairs at a dealership can cost an arm and a leg but you do get what you pay for that's why i always go to my man Henry all the time for warranty and recall work. Every time I pick my Audi up its washed and ready to go. read more

A posting from an audi forum.. WOW. I am speechless. I got completely screwed by John Ashley Edwards "Fleet Manager" at Rusnak Audi in Pasadena. I'll take the time to write this longass post just because i think Rusnak should go down. 8 weeks ago I started emailing John about S4 options. He secured me an allocation and I spent a tremendous amount of time researching prices etc. I emailed him back and forth for several weeks before settling on a price both of us were happy with. I sent in a deposit check 4 weeks ago to him per his recommendations. I assumed all was well and he even provided me a commission number for the vehicle. With the weeks that followed Chris aka Aud1 helped track my car. I anxiously awaited for the car to arrive (i'm sure you all know this feeling). The car was due to arrive June 13, which it did. I then proceeded to email him making sure we are still locked in for the price that we had agreed upon, as well as making sure I wouldn't get screwed on APR (2 weeks ago i referred my friend over to him for a Q5 purchase and John had given my buddy a tough time with pricing and even bumped up the APR from 2.9 to 3.9 with tier 1 credit, not to mention tried wasted my friends time, spent 3 hour on 1st Q5 just to realize it wasnt for sale, then 2nd Q5 jacked up the price to 1k over invoice + 3.9% APR, but i'll leave that story aside for now. ). After 8 weeks of research, emails, pricing confirmations, discussions, deposits, i get a simple email back. "I sent your deposit back. I could not get the car". I call him and he had nothing to say. He showed no sympathy for the fact that he had wasted 8 weeks of my time. Nor did he apologize for having screwed me over out of a car. I honestly don't mind that I cant get the S4 I want anymore, it is honestly the principle of it. Anyways I did some more digging around, turns out the car was never bound for Rusnak, but for Auto Gallery. It was already going to a salesmans brother there. The car was never secured by Rusnak. John took my money without even knowing if he could get the car or not. He straight up lied or misled me to believe that the car was secured for me, and that I would have no issues whatsoever. End result. I have no S4 lined up, I wasted 8 weeks of my time, I am short $500 deposit which I have not gotten back, and I am completely pissed the F off. I have no time to wait for an order, and will probably have to grab a car off the lot. I will NEVER recommend anyone ever to go to Rusnak Audi of Pasadena to buy a car. Especially if you have to deal with John Edwards. He will take your money, lie to you, provide fake promises, waste your time, and probably leave you carless in the end. Bummer =( Here is original thread on AZ... http://www.audizine.com/forum/showth...ay-my-decision! read more

Matthew Dowley is the guy to see at Rusnak. I had a very pleasant experience car shopping with him. He talked me through my best options and was patient with me as he knew I was considering a few other brand of cars. Even though I did not end up going with Audi as my car of choice, I was very impressed with this dealerships level of service. read more

I went to go look at the Q5 about two weeks ago. I usually don't write yelp reviews however Ernnie Chan have me such a good service it completely changed my perspective towards car salesman and car dealers. He is very patient very easy to work with. I didn't think for a second he was trying to "sell" me a car instead he was helping me get into a car that I like. He knew Chinese so the communication was very smooth when my parents were talking. I would recommend Ernnie Chan and Rusnak Audi to all my friends and colleagues. If you want to get the best service, everyone should go to Rusnak Audi in Pasadena and look for him. read more

My wife and I have purchased three vehicles from Rusnak Pasadena. The sales experiences have all been positive and we have been happy with the quality of the Audi's we drive. We are especially happy with our service advisor Johnny Borja. He is always upbeat and positive and gives us exceptional service with each visit. read more

Very happy with my purchase. Ivan L. did a great job in helping us find the right car at the right price!

I picked up a 2016 Audi A7 today at Rusnak Audi in Pasadena. The sales rep who helped me from the beginning was Michael Parrish, and I can't say enough good things about him! I have bought/leased many cars in the past (mostly from Mercedes Benz; but I had strayed a few times). I did have a few cool experiences, to be fair, but most of the time they were the same old struggles. If the sales rep was nice, his manager was a jerk, if the manager was nice, too, then the finance guy was a crook (and often tried to change the terms of the contract). When I became interested in an Audi A7, I did my homework first and reached out to Rusnak in Pasadena its via web chat. Michael was the one who responded following my chats online. I'm a numbers guy, so I can create an excel spreadsheet and calculate lease payments quickly (which is the easy part). The trouble is that the key information, such as the tier 1 money factor and residual values, appears to be (for whatever reasons) heavily guarded secret amongst the most car sales people. When I asked Michael for these information, however, he quickly provided me with all the information over the phone. He was very responsive (both in telephone and emails), helpful, professional, and (perhaps most important but rare) very transparent. My visit to the dealership was to complete the paperwork which went mostly smooth and pleasant. When he made a small mistake, he was quick to own up to his error and apologized in a sincerely manner. It was a minor oversight; but he didn't try to cover up or push the blames to others. He had the car nicely detailed and paperwork ready when I came back from lunch. All I had to do was to sign the papers and drive away. He offered me a very fair deal and, more importantly, a great buying experience. Now I'm an Audi fan. More specifically, I'm a Pasadena Rusnak Audi fan. Thank you Michael! read more

If you are looking to get the best car purchasing experience, look for Ernnie Chan. I was starting to look at SUVs for my family around February of this year. Took several months because of my work schedule. I was comparing Audi bmw and Range Rover. I'm glad I met ernnie that day because he helped me realize what I truly like and the type of drive and comfort level I was looking for. He was eager to show me different cars and we test drove couple times before I pulled the trigger. Yesterday I came in with my wife and my family. The whole process took no more than 2 hours. My kid was not feeling well so we had to leave right after we signed papers. Not only ernnie made me feel like a valued customer by looking for the right car for me, he also delivered the car to my home today. This is the type of customer satisfaction everyone would love. If you want to buy an Audi, look for ernnie only read more

Edwin is a real helpful sales, who helps me figure out which car is best for me. Best test drive experience ever! He is patient, professional and helpful! Nice Sales! read more

This place sadly has really gone down hill. I have been a repeat customer 3 times. First two times I never had a problem and was always very pleased with the way they treated their customers. I have been a very loyal Audi customer for well over 14 years and have leased at least 6 vehicles, some with different dealerships, all without a single incident. This time I deal with two extremely inexperienced people in sales and finance with barely a year experience each. This time I get completely screwed and receive a large bill for over $1700 almost 6 moths later, from Audi for paperwork that wasn't sent and excess wear and tear for tiny things that apparently were nit picked later on because the sales person who inspected my car never mentioned anything that was wrong with the car I was turning in. When I call and speak to finance to request that this be fixed, I'm basically told it is too late to do anything that these things should have been dealt with at the time of the contract. Fine, I will take my business elsewhere. I suggest you do too. read more

This dealership changed how I feel about walking into a dealership! I went in a couple of months ago because I needed to lease a new vehicle and return my old one and decided to try Audi. I was absolutely dreading the thought of a pushy, slimy salesperson approaching me and hammering away at my nerves until I gave in or ran away. I am happy to say that I met DAVID CARTER and I will never feel that way about auto sales associates again. He was so easy going, knowledgable about the vehicles and features and patient with all of my questions. :) The process was so chill, easy, and actually enjoyable; nothing at all like my previous experience with Volkswagen in Santa Clarita. I leased my first Audi and they took care of my old Jetta so that I didn't have to deal with returning it. The manager Pano came by and introduced himself and worked out a great deal for me. This dealership's customer service is far superior to snooty BMW in Glendale! DAVID CARTER is the guy to see if you want to buy or lease an AUDI. Working with him was an awesome experience and it doesn't hurt that I made a new friend! I will be referring all of my friends to him when they need a new Audi. read more

Amazing experience dealing with Cesar Zavala. He went way above and beyond to get the deal done and help me with some unique circumstances. He is a true gentleman and a man of his word. Thanks for all of your help. I love my new car! read more

Bar none the best car buying experience my husband and I have ever experienced. CESAR ZAVALA was knowledgeable, beyond helpful and extremely personable. We definitely plan to return to purchase our next car here. Kevin in the finance department is pretty darn awesome too. Thank you to the Rusnak family for employing them :). read more

Bought an $80k 2015 Audi A7 and took European delivery. Picked car up in Germany and they gave me an iPhone 5 cable which I used, then left in car to be shipped to Pasadena Rusnack. Was told that I needed to return 5 cable because Audi only gives one iPhone 4 cable for free. But I don't need the 4 cable, that is from 2 years ago. I could buy a 5 cable for $40+ if I want, but they took back the 5 cable and gave me the useless 4 cable. Unmovable on this. It may sound petty but for Audi to insist on supplying 2 year old cable for a phone not made anymore, and piss off a customer spending $80k over $40, seems absurd. I worry about what dealing with Audi over the next couple years will be like when I have the car serviced. Also: no USB ports in the expensive car, just one outlet where you have to have this adaptor cable. read more

We have been coming here for service since our two purchases of Q5. The sales department and the service department always provide excellent customer service. Our sales person George, service advisor Vincent and the cashier Leticia are wonderful. When making appointment the operator is very helpful as well. Our experience with Rusnak Audi Pasadena is always pleasant. Highly recommend!!! read more

Years ago i had a bad experience with a salesperson at this dealership who was arrogant and wouldn't set an appointment with me on any weekend so that i may turn in my leased vehicle. that person is no longer there. thought to give the dealership another try since i found their prices online to be competitive however if you are serious about making a purchase or lease go in to see John Edwards fleet manager. not only did he make my turn in and another new lease for an audi a pleasant and smooth experience, he cut me a deal i couldn't refuse - better than what's on the internet. often we find people in sales to be arrogant and pushy; these words do not apply to him. read more

I just purchased a car from Rusnak and had an outstanding experience. I have purchased a lot of cars in the past, including from Porsche, Land Rover, Toyota, Jeep, BMW and Mercedes and this was the easiest buying experience I've had. If you're in the market, do yourself a favor and go see WARREN CHEN. He is a very nice guy who understands what it's like to be the buyer in these situations. He's calm, friendly and applies no pressure. I got a very good deal and he was an absolute pleasure to deal with from beginning to end. No hidden fees, no BS add-ons, just honest and reasonable. Thanks, Warren! read more