Sam was friendly, professional, and honest. He knew what the problem was with my fridge before he…read moreeven opened it up, and he was immediately upfront about what the repair would cost. During the repair, he called me over a handful of times to point out the problems he was seeing that confirmed what he had suspected. This was really nice, because I know exactly what he did while he was here and why. It really justified spending the money to hire a professional, because I wouldn't have been able to diagnose and fix those problems myself. He even cleaned our fridge coils while he had the fridge pulled out! Overall a great experience! I hope my fridge doesn't break in the future, but if it does I know who I'm calling.

I wish I could review Prosam's ability to repair my appliances, but he never gave me the…read moreopportunity to get to that point. After some initial back and forth and a service appointment tentatively scheduled for the following week, Sam completely ghosted me. He stopped replying to my messages and never followed up about my appointment. He wasted my time and added at least a one-week delay to the overall timeline for repairs. Fortunately, I was able to find someone else to come out once Sam disappeared. A simple "I can't help you" would have been appreciated.

I used this company to fix my fridge which was leaking water on to the floor. After it was fixed, I…read morewas told that I had a card on file and that payment could be taken from the card (since I had to give them a credit card number to just get the initial ppointment in the first place). I said okay fine. The next day it started leaking again. When we looked at the previous fix, it was clearly a band aid fix. I asked them to come out and fix it again properly and was told we hadn't made the payment for the first fix. I responded that their rep told me it would be automatically billed and paid that way, but that I was glad they hadn't taken payment because it clearly wasn't fixed correctly the first time. Another guy came out and put more tape or spray or whatever and called it a day and I got an irate call from someone with a thick accent in which I could barely understand what they were saying but he was accusing me of withholding payment. So I said, (as I could tell this was going to go nowhere), I'll send you a check since y'all are making a stink over your own credit card terms. Which I did send them a check and guess what, it's leaking again! When we asked them to come out again, they basically said no because you guys don't pay...lol at that point I 'm like okay , credit card on file means nothing I suppose so why do they need one to make the appointment in the first place? I think this business would be better if they solved their internal affairs first like figuring out what their payment policies are before accusing someone of not paying. Then, better addressing fixing things instead of band aid fixing would be a great book-end to this business.

512 Refrigeration was sent out by the manufacturer to repair a freezer under warranty. They…read morereplaced the compressor, but I was am still experiencing problems. They came back and said the unit is operating correctly; however, my product keeps defrosting and the coils keep icing meaning the compressor is still not operating correctly.

Kirk at Appliance Associates had the Speed Queen units I wanted -- a matching front-load washer and…read moredryer -- right on his showroom floor! The transaction went smoothly. He wanted to be certain that the "Ten Year Parts and Labor Warranty" special advertised on Speed Queen's website applied to the washer (he worried that it only applied to the dryer) so while he waited for confirmation I went around the corner to eat lunch. When I came back, he had the paperwork for that special deal (if purchased by Sept. 30, 2019) for BOTH units, so I signed on the dotted line. The units were delivered two days later and the installation crew was courteous, professional, and went out of their way to make sure everything was working right. The units have been running beautifully, and when I registered them with Speed Queen I received the Ten Year Parts & Labor Warranty I was looking for! It'll be nice not to have to spend a penny on repairs for the next ten years. I'm SO glad I didn't go to one of the big box stores, because my first instinct was to replace my old Maytag Neptune units with new Maytag machines, but Maytag simply isn't what they once were. If you want reliable quality, you go Speed Queen, and Appliance Associates was a great place to buy the best (and at prices BELOW what anyone else, even on the Internet, were offering!).

I called up Appliance Associates after Amazon lost my part I needed to repair my washer. Though…read moreAppliance Associates did not have the pair on hand, they quickly ordered it for me from their distributor for the next day. Though it was more expensive to buy from them instead of Amazon, the customer service and assistance provided made it worth it. They answered all my questions about the work, and the when I went to pick up in person, even demonstrated exactly how to swap out the part on one of the machines in their showroom. Very local small Austin business that I'm happy to support again in the future if the need ever arises!

PROS: (1) Some of…read morethe deals are great. (2) 3 month warranty (3) Warranty actually works, at least for me. I've called, they came quickly. (4) They also repair for hire even if you didn't buy from them. CONS: (1) Prices not marked anywhere. You have to ask about the price for each and every unit on the floor. (2) Some units are overpriced. It's up to you to figure out whether the price is right. Help figuring: Figure a new appliance will last about 12 years. If it costs $500 new, that's $42 per year of life. So an appliance that's 7 years old should be worth 5 x $42 = $210. But the 7-year-old fridges I saw at 3PA that would be $500 new are priced around $300, and are all banged up, and come with only a 3mo. warranty vs. 1Y new. So, those fridges weren't a good deal, at least when I went, but the price on the range I bought was fantastic. YMMV.

I bought a washer and dryer and gave them an additional dryer for them to repair and resell about 3…read moreyears ago. 4 weeks ago the dryer shorted out (would run but not heat) I called them to come repair and PAID repair fee. Repair man said it was because it was tucked too close to the wall and melted t something/caused a short 2 weeks ago the dryer went out again, repair man said it was due to not cleaning lint trap (we clean lint trap all the time) he repaired,I PAID additional repair fee, it worked for 2 cycles, same problem. (Cost of repairs alone is already more than I paid for the dryer) I called and asked that they replace the dryer because clearly there was something else going on and I have already paid the cost of a replacement dryer. Manager said he would talk to the boss and they agreed to replace. After the delivery and replacement the delivery guy returns and says we owe $75 for the replacement. This wasn't told to us in advance and I had already paid more than enough to have a working dryer. Will not be using again. They had a repeat customer that would have continued using them. Now they don't have a customer at all.

Straight to the point and does what's needed. Highly recommend…read more Very professional and communication is great.

Tom answered my call after office hours which surprised me. He was friendly, yet to the point. He…read morewas able to come out only two days later. He fixed my washer lid lock issue within 20 mins. The price was very reasonable. Happy with my experience. Definitely recommend.

Started off great with the technician he sent to inspect the problem. I have sent a few messages…read moreresponding to his initial bid that he sent, but he hasn't responded to them with a yes, no, or anything. This review is fairly earned based on the lack of response, so I'm purely writing based on that. If they can show where they responded, happy to take it down.

I had an excellent experience with Four Needs. From start to finish, Carlo's communication was…read moretop-notch -- a rarity with many companies I've dealt with recently. On the repair side, Roger was outstanding. You could immediately tell he's incredibly mechanically inclined. Even though he'd never worked on our specific brand and model of range hood, he quickly figured out how to disassemble it and install the new motor -- something that would have taken me far longer to troubleshoot on my own and hours watching YouTube Videos. He worked efficiently and made a point to clean up after the repair, which I really appreciated. Four Needs has earned a permanent spot at the top of my list for future appliance repairs.

After hiring Obys for two projects--to remove the old and install a new double oven, and remove the…read moreold and install a new vent over our stove top--I am pleased to recommend Obys for your appliance installation needs. Dahlia was very helpful in sending me quotes, asking me good questions, and answering mine to ensure the installation process would go smoothly once Robert arrived. I appreciated their willingness to coordinate with the appliance store each time to pick up the new appliance. In fact, the appliance store referred me to Obys, and I'm so glad they did. Everyone was professional, kind and conscientious. I would hire them again for any future applicant installation needs.

Our oven died the Friday before Thanksgiving. Lowe's had a good sale going and we had new oven…read moredelivered on Sunday. We called Oby's on Monday. They quoted $275 for installation plus $30 to haul away the old oven. Lowe's wanted $50 for the haul away and other companies wanted $300+ for the installation. Robert (the owner) was at our house at 9am Tuesday. He had to move the electrical outlet to fit the new stove, which I guess is part of the service, because we were charged $305, as quoted. Robert is super friendly and answered all our questions. By 11am, we had a new working oven. Can't see how a service can be any better than Oby's.

Eugene reached out very quickly and was able to come have a look at our washing machine the same…read moreday. He spent a lot of time and concluded that it needed a new clutch. A couple days later he came to install it but after a long while trying different things, he concluded it was likely a transmission problem. He was very honest and explained that it wouldn't be worth the repair since you can buy a new washer for a similar price. We paid him a service fee (which could have been applied if we decided to do the repair) but he was nice enough to not charge us for the extra time he spent, so we very much appreciated it. And for anyone out there that might be reading this and thinking maybe he wasn't thorough, he really was! And we never got a bad vibe. Our long time appliance repair technician came out a few days after as a courtesy (Thank you Tyler if you see this!) who we have trusted for several years, and confirmed it's not worth fixing. Anyway, I definitely would recommend Eugene. He was prompt, friendly, thorough and honest. Thank you!

Eugene is awesome! He was incredibly thorough and fair. I will ABSOLUTELY hire him again.read more