Very uninviting energy from the sales people. I came in to look at an $8,300 car which is not their typical sales but that shouldn't matter. With that said we came a long ways to look at the car and once we arrived it was too late to take it into a local mechanic for a purchase inspection. Well the first sales guy told me he would call or text me to let me know if the car was sold. No call or text. So when they opened the next morning we called and a new sales rep couldn't tell us if the car was sold or when he could get back to us and was impeccably rude overall, even asked if we would pay the full 8,300 and once we said no he dismissed us as if he could care less, wish I knew his name maybe I'll find out and edit my review. So with high hopes and really needing a new and reliable car that doesn't die while driving with a one year old in the back seat. We drive that long ways back to the dealership without getting any call or text, to come in and have the guy who was on the phone with us tell us right off the bat it was sold after we left the night before, by him? Like what the actual F? He was either lying or was a complete d bag on the phone. But it doesn't end there, this scandalous sales rep, or maybe even company has me check out another car slightly less with more miles, an "eye candy" car you could call it, said things like it runs as smooth as butter, who cares about the other car when you have this car that's so much better looking. So I decided to get a purchase inspection done on it, and I should of just walked out after he kept trying to push their own purchase inspection on it from someone they are affiliated with down the street. Well this POS knew he was waisting our time with an already frustrated and crying toddler. Sure enough the mechanic tells me there's potentially thousands of dollars of repairs in complicated code errors with the transmission and other things, also that the dealership cleared the codes on the car but he got them to pop back up including a warning light! When I asked if the dealership knew, he said it's highly unlikely that they didn't. I stopped at a reputable company on our way home and ended up with a very luxurious and reliable car to take home, trusted the company so much I didn't even get a purchase inspection done. This dealership sucks! Shady business. I would never recommend them to anyone, in fact I'll tell everyone to stay away. I can't believe they waisted our entire day for us to get exactly what I wanted somewhere reputable within 2 hours. Carter Subaru for those wondering read more

We purchased a car from Auto Quest over a year ago. Recently identified issues with our vehicle brought us back to Auto Quest. We met the new manager, Robert. Robert was gracious and willing to work with us to make sure we were a 100% satisfied with our purchase; he went over and above! Auto Quest stands behind their vehicles and working with Robert was a pleasure. After our experience, I would highly recommend Auto Quest to anyone looking to purchase a previously owned luxury vehicle. Not only do I recommend Auto Quest I look forward to purchasing our next car from them. read more

Purchased our white 2007 Acura RL from their dealership back in March 2011 and I have to say my husband and I were excited and couldn't wait for the vehicle to arrive but upon arrival the smiles turned into anger and frustration. From the beginning, working with one of the sales rep (Zac); purchasing the vehicle was a breeze, the dealership knocked the price down, they took care of the paperwork for us and all we had to do was wait for its' arrival. The vehicle was towed to us which we had paid for and once it arrived it didnt look as good as it did on their website. The body kit wasn't complete; the front bumper kit was missing, it looked like someone had tried to pry off the window visors bc there was a dent, the back seats weren't bolted down and the car wasn't even detailed bc there were mud tracks all over the floor of the vehicle and seats. Now, I'm no car expert but I know I would never sell or purchase a vehicle that looked like this. Wouldn't this be considered false advertisement?? To make matters worse my husband called to speak with the owner of the company but we ended up speaking with the wholesale manager instead. He was rude and arrogant and didnt help the situation. My husband and I complained about the vehicle and all he told us was that he would send us a check for $100 so that we could detail the vehicle and then asked us to be happy about it.. We weren't asking for much but an apology was all was needed to help the situation and telling us to be happy with $100? Frankly we weren't happy and we told the whole sale manager that $100 was not going to fix the situation and his reply was that we just saved him $100 and he hung up on us. Zac (our sale rep) called to apologize and asked how he could help us and make the situation better?? Atleast someone there knows what he's doing and how to handle customers and their problems. But then there wouldn't have been problems in the first place had they done their part correctly. read more

My first experience was calling them for an ad I saw on cars.com which listed a price that was a bit less than the price on their website (something you see quite a bit when looking for a car online), Craig answered the phone and when I asked if the cars.com price was the real price, he wouldn't answer, finally after I pushed a bit, he said "Yes, that's the price", sounding annoyed (what's that all about? -not a good first impression). So, I head down because they happen to have the car I was looking for (only one is Seattle) and are literally right down the street from my house. I am immediately greeted with a very aggressive salesman that is very quick to tell me that he knows nothing about cars, is good friends with Craig (the owner) and how they don't get commission so, no pressure and all that. A few minutes it, it is obvious that "having no game" is this guy's "game", almost to a fault. Very much like "I don't care if you buy the car, I don't know much about any of this car stuff" and then in the next breath telling me things about that car that only car geeks know (like how much they increased the horsepower between the different model years, etc.). I mentioned that their Yelp rating was not so great and he got very annoyed and told me that they don't care about Yelp, or what people think (really, he said that). With regards to the car, he gives me this story that all of their cars are on loan and they only keep them for 90 days before re-auctioning them and that it just so happens that the car I am looking at is at 85 days and that they will be auctioning it within the next week. Also, shows me a spreadsheet that shows a bunch of numbers like how much they have into the car and how they are selling it for less than that. Uhh... sounds like a crappy business move to me, but ok, I'll go along with it. I then ask if I can take the car to my mechanic to do a pre-sale inspection, he tells me that the car has been through three inspections already. THREE!! and that we can take it over to their mechanic right now and have him go over it... a fourth? ...but also says, "hey, if you want to take it to your guy and spend more money, go ahead.", Right before I took it, I asked to see one of the previous inspections... "Uhh, we can't find it, here go for a test drive and we'll look for it." ...so, I did. When I get back, they found it, or one of them, etc. Of course it says everything is perfect, etc. (in my mind I am thinking, did they just fill out a new blank form?? I think all of us are damaged by the auto industry a little, but I want to expect the best, so I play along). I take it to my mechanic.... About 20 minutes into the inspections, the guy comes out and sits down next to me and I can tell is very carefully choosing his words. When I tell him that I may be buying the car and want to here all the nastiness about it, I see the relief. What he says: So, if you get down and look under the front of the car you can see a slight buckle in the front bumper, well, after we put it up on the rack we can see that the entire skid plate (that protects the bottom of the engine, etc. is cracked and split all the back along the same line as this buckle in the bottom of the front bumper and held together in places with zip ties. Then looks like someone cut a hole in the skid plate to get to the ABS linkage and wires and duck taped them all in a clump, the front tire on the side of the damage is the spare (the ware is completely different than the other tires, the tire that is in the spare compartment is flat and on the bottom is all split, looks like an impact. Then we checked the computer, a bunch of faults stating that the computer has had trouble communicating with the ABS system, etc. So, looks like it's been in some sort of curb hopping incident and then hastily put back together. Inspected THREE TIMES??? Come on! So, I get back to AutoQuest and am not visually pissed, but calmly tell them about what I found and how I don't see how the car could have passed any inspection. Either their mechanic is lying to them, or they are lying to me. I don't know, I am not placing blame, just stating the facts. I just wasted half a day and $120 on an inspection. The ONLY reason i am giving them 2 stars instead of 1 is because they did pay for my inspection. However, I notice that the car is still listed on their website! 90 days my ass! They seem like a bunch of typical, crooked, lying car salesman to me... Don't be fooled by the "we have no games" act. You better believe they got game. ;) They seem to carry a lot of exotics that you can't find elsewhere, so just be careful when dealing with them, definitely have the car inspected by a third party before giving them any money. read more

Most of the cars here are high-end luxury cars but we bought a trade-in from them. Incredible experience. All the salesman work on salary so they don't pressure you. read more

Very happy with my vehicle purchase - bought a C Class Benz in October, and the vehicle has been great so far. The staff was very courteous and helpful, in fact, they even found me a better rate on my loan, and called me back the day after I purchased the vehicle to update the documents and lock in my lower interest rate. I look forward to working with Auto Quest in the future, and will recommend them to anyone I know who is in the market for a luxury vehicle at a great price! Thanks guys. read more

I didn't buy a car here but will consider for my next car purchase. Came here 4 years ago looking for a blue Lexus is300 that I saw on their website. Stopped by but they didn't have it. They had either gold, green or black. The salesman was very nice said he might get one in but hes not sure. But he did let me take the black one out for a test drive even though I was 17 years old at the time. He said he would call me if they get one in. A month later, I decided on a red 350Z instead. 2 days after I got the Z, he called me to let me know he got a 2004 blue Lexus is300, auto, 16k miles for $18k in. Damn it!!! Why couldn't I be patient and wait until I find the car I really wanted?!? read more

OK buying experience but terrible follow up. I bought a Lexus SC 430 from Zac and he was definitely low pressure, bordering on disinterested. The radio antenna was broken when I bought the car two and a half months ago. Zac promised to take care of it and after a lot o dorky excuses from the lot manager Shane the parts finally came in. Shane promised me a loaner car but when I arrived he said it would just be a few minutes and I should wait. Three hours later I'm still waiting at their shop (Arrows Automotive). The mechanic at Arrows explained that since they bought a cheapy universal antenna it is taking longer than expected. Auto quest is trying to save money with no regard for my time but with the extra shop time they probably won't save any money. read more

I Had a decent experience with the initial salesman at the dealer. One of the managers was very rude and condescending when I was comparing the model I wanted to buy to another car. The dealer's prices aren't that bad, but they seem to piece used parts on their cars that aren't part of the original set up. The car (lexus is250) I looked at had a cheap after market front grill that would have been $600 to replace. This creates additional doubt in your mind as buyer because it is unusual to see after market parts put on a car. On the plus side they have a good selection, and one of the salesman whose name i forgot was friendly. I would just be very wary of the random parts that may or may not be on the car you buy. Replacing cosmetic parts can get pricey. The wholesale manager was also condescending to me which is never a fun thing at a dealership. read more

Bad experience! No price negotiation! Don't know what they're talking about! Trying to lie to you about cars that had accident before! Ps: carfax is not 100% guaranteed that the car never had accident! Make sure to carefully check before making a purchase! Especially from this dealer read more

It was my first time buying a car. I'm glad we went to Auto Quest. We just bought a Lexus CT F-Sport yesterday from this amazing place with excellent salesmen. There were soda, water, and granola bars at the waiting area with tons of magazines to look at. Zac was very friendly, we went here last week to test drive the car & he pulled up the Lexus right away for us to check it out. We decided to think about it for a week & by the end of the week we've come to realize that we really loved the car. Brandon & Dominic were very outgoing people that helped us yesterday. All of our questions & concerns were answered. Closing the deal only took about 20 minutes! We're so happy we decided to buy a car from them. I'd recommend this place to my family & friends. read more

Place sucks. The prices are attractive for sure. I saw the listing on cars.com and visited them with my friend who used to work for a Lexus dealership before. When we looked at the cars here, we realized they were fitted with aftermarket parts, some were frossly touched up and some just plain not maintained. Besides the guys were rude when we asked them about this. Will never visit or buy from them. Beware of the cars sold here and better take your business to a more reputable place. read more

Asked the Sales Manager about a specific car in inventory. Told twice that's it's getting an oil change and was reminded that I was "already told you that I don't know when it'll be back" no eta on return because "you know sometimes they find things that need to get fixed". Called a 3rd time but this time the GM answers and tells me that it's out as a loaner. I know it's a used car, with potentially multiple owners and it being a loaner makes no difference to the next buyer, but just be honest the first time and that it's out as a loaner and not "getting it's oil changed". read more

Dominic Adams and the crew at Auto Quest have been amazing. They helped us with above and beyond service and were great to work with for my moms new car. Not to mention...they have the BEST PRICES! read more

Zach, Brian, thank you!!! Buying my new car from you was like buying a pair of shoes.....except it was 50k. Zach, you were super helpful with whatever I asked and you allowed me to have a ridiculously easy transaction. I can actually say that I like buying cars now!!! Nobody ever says that! I was referred to you by a friend and have already told a couple friends who are shopping about you. I'll be back for another one some day. read more

I have never had a good car buying experience until now!! After visiting 3 different dealerships and getting either treated poorly or ignored completely finally Dominic and Auto Quest showed me what great above and beyond customer service was all about! I was not only impressed with their customer service and professionalism but also their beautiful inventory and prices were the best too! I literally walked on the lot found my car, traded in my old car and drove off in my new Mercedes (which Im still obsessed with) within a couple hours total! I've told all my friends and family about Auto Quest. This is the only place to buy a car in my opinion. Thank you!! read more

Absolute scam artists. Shady business practices, just terrible! When you think of the stereotypical shady used car salesman, think Auto Quest. They had a truck advertised on their site. I called about it and they ran my credit and approved me. I didn't like their interest rate so I called my bank for the financing. My bank had a much better rate so I went with them. I then called "Auto Quest" back and informed them I would be there to get the truck. They said no! If you don't go through our finance company so we get our kick back from them, we're not selling it to you at that price. The price they had advertised! Not only is this shady, it's not legal. My attorney will be contacting them. read more

I emailed Autoquest about buying a new vehicle, I did have trade-ins. I emailed the them information on the car, VIN#, details so they can run it and determine what a trade-in value range might be... We discussed and agreed upon a range or what is possible given the VIN#, carfax reports, etc... I take time out of my day and drive the vehicle in planning on buying a car. Now, they say we are not interested in the trade-in. This place is a momma/papa shop that looks like a beaten down warehouse. Now, they do have nice cars, detailed, and on the surface it may look nice, but they also get them from auctions and don't have the resources to thoroughly inspect and guarantee any cars like Cerfiied. Thus, it was a waste of my time coming here!!! I drive down the street to a Benz dealer which had the similar car & miles, but it's Certified from a dealer. It' was 2-3K more, but in the scheme of things, it's definitely worth it! Thus, this place is not that great to do business with, the sales people don't look like professionals and they can also just waste your time!!! BEWARE. read more

I can't figure out where to start. I have purchased many cars and have dealt with way too many car salesman. You always get the same pressure to purchase and an entire day spent going back-and-forth haggling with a salesman who you would rather punch in the throat. Even though this time around I knew exactly what I wanted and had very specific expectations I was very clear with many different car salesman and I still got the typical speech and runaround. I will forever purchase vehicles from auto quest. Even from my initial conversations over the phone Brandon was amazing to deal with. I got honest information and feel like Brandon and his team went above and beyond to help us out. Even though it was a Saturday Brandon managed to coordinate financing through a lender who we have never used before to get us a lower rate auto loan. Paperwork was completed in advance so when my husband and I drove up to Seattle it wasn't long before we were signing on the dotted line. My vehicle was not ready at the time I did paperwork because it was loaned out to somebody so they sent me home in a beautiful Mercedes. They will be driving my vehicle down to me an hour and a half away today! Another great thing that I found out about auto quest is that they don't work on commission they all work together as a team to get clients exactly what they want. If you have any doubt about these guys don't you'll be blown away by their professionalism and customer service. (we were literally offered a bottle water and snacks by three different guys three different times in a short amount of time we were doing paperwork) ~signed, a very happy customer! read more

Just bought our second car here. This dealership has the best car buying experience by far. We have worked with Zac both times and could not be happier. I highly recommend purchasing a vehicle here. read more

I first found Auto Quest on cars.com and was nervous about visiting an independent dealer. After seeing the reviews, I thought I would give them a try, and I'm glad I did. Zac and Craig were extremely professional, and directed me to a gorgeous Lexus RX 350 that met my needs for comfort and luxury. The price was great, and they gave me a fair offer on my trade in as well. The sales process was easy, and it took me maybe 30 minutes tops to close the deal and be on my way. I will definitely be back for my next car, and will be sending my friends their way as well. read more

I recently traded in my Mercedes and purchased a vehicle at autoquest. I had a great experience, after shopping around at other dealerships dealing with pushy sales associates I realized what separates autoquest from its competitors. Relaxed environment, hassle free and prices that cannot be beat. I highly recommend checking out autoquest for your next vehicle purchase. read more

My family and I were in to the dealership today, looking at a listed BMW X3, for my sister in law, and when we didn't intend to drive away with a purchase today, we did because the car was exactly as described and the experience was very positive. We worked with Dominic, who we would like to add to his list of glowing reviews here, as someone absolutely worth speaking with and working with if interested in a car they have. They are clearly a VERY high end used car shop, so an 04 X3 while in great condition and just recently traded in, could be a very low priority we were not treated as such. Dominic was fantastic throughout, immediately spoke to anything that could be seen as wrong or not perfect and was knowledgeable about the model and brand when clearly they have 10+ other brands there as well. Buying the X3 today was the first car dealership experience for my sister in law, and was really positive and came away very happy and excited. I was there for both technical experience with BMWs (20+ year BMW club member and owned many of the brand) and also well experienced with car dealerships, I came away equally impressed. I am a *very* hard sell when it comes to BMWs as I know the brand so very well, and especially the generation of this X3. Because of the confidence Dominic instilled in both himself, the car AND the dealership, we drove away with the car and its now happily in the driveway when that wasn't the plan from the start. Its easy to always post the negative and the positive gets lost. While looking at reviews here now I see there is a LOT of positive, and negative appears to be far and few in between, I wanted to make sure we added to the positive. We worked with Dominic almost exclusively, and briefly with Craig, and they appear to be the exception to the "car salesman" stereotype that we all know, we all have encountered and we ALL loathe. The whole experience was extremely well handled, and should be a model for how they all should be done. Well done Dominic and well done to the dealership. Keep up the good work. read more

The review should be more like 1.5 stars It's only been a week since I bought my car, and I know it was the right car for me. I spent a little over a year looking for a new car, never finding exactly what I wanted, and about 10 months ago I walked into Auto Quest and I was blown away by the inventory and prices. The salesman Martin let me test drive a handful of cars, and I never could make up my mind. I keep coming back looking at new cars online and in the dealership. While on vacation I saw an awesome car on their website and had done research on the model a while back. I sent an email to them stating I was interested, I was hoping Martin would reply, turns out he is no longer with them, however, Brandon who was nice, was able to help me, I test drove the car I wanted, and two others to compare. They must have been having an off day, because the level of service after I test drove the 2nd car dropped. I was indecisive and wanted to drive a 3rd car, they brought the car out, it was disgusting, smelled bad, mold in the truck, check engine lights, maintenance needs. I mentioned it, and was treated like I was passing on good information, nobody apologized for the bad experience. I wanted to talk about the final process and was rushed into the finance office with a person that had zero people skills (Bronco), and constantly offered water by the manager, Nobody looked me in the eye and I had to do all the heavy lifting to inquire information. I'm glad these guys aren't "used car" salesmen, but I'd welcome some professionalism and customer service. I bought the car because it was a good deal, and sadly it will only remain a good deal, the purchase experience was horrible, I asked if the car would be detailed, I was told yes, and that didn't happen someone just quickly vacuumed & washed the car, I was given an empty tank (35 miles till empty) and nobody did a walkthrough. I could have just bought this car online, and came and picked it up and would have had a better experience. Auto Quest is great when it comes to letting you walk in, look around and test drive, but when it comes to buying it you can find it elsewhere cheaper I'd say go for it, we bought a Volvo XC60 from Elliott Bay Auto and was wowed from start to finish, I was expecting the same at Auto Quest, but they don't seem to be concerned about going the extra mile. I've sent a few of my friends and neighbors to them, and I be stopping that, if you are buying a car from them only do it because the price is right, because what you save in money, you'll lose in the purchase experience. read more

Cars are great but the owner and the people that work for him are all fake people. If you're looking for a luxury vehicle go to a real place where they have good people and luxury vehicles that come normally with 2 sets of key instead of just one! They are Weird people that run around like they are in a circus. read more

I went in to buy a car with my fiancé and we had a great experience with Dominic and the other guys here! They sell pre owned luxury cars but have trade in cars to buy for amazing deals!! We bought our Honda Accord here and love it. And just a month after, went in and bough a Nissan Altima that has been amazing. Both cars are in great shape and live up to all expectations! Go here to buy a car in a relaxed environment! read more

Best no pressure car buying experience EVER! Great selection! Walk the showroom floor at your own leisure... cars are open for your viewing pleasure. Go see Dominic! He is straight forward & awesome to work with! read more

We purchased our first Lexus RX from Auto Quest about 6 years ago and I had a really hard time parting with the car because I loved it so much! It really came down to wanting a bit more power and upgraded features. After some vacillation and test driving other cars we decided to just trade our older RX in for a newer model because I love the car so much. Auto Quest has a fantastic website with lots of details and pictures. All of my husband's e-mails were returned promptly. Zac and Dominic are very knowledgeable, friendly and seem to love their jobs! There is no pressure and hassles and everyone is honest and friendly. We never felt rushed, even when we showed up to test drive an Audi right before closing. Make sure to check out the unique, beautiful artwork in the office! read more

These people are great at Auto Quest! Customer Service is 5-stars. They don't try to play games. They give you the best offer, best trade-in value, and best interest rate. They treat you how you should be treated. I purchased a 2008 Audi Q7 from Auto Quest yesterday and I will definitely buy a second car from them in the near future. Ask for Cale! He is honest and got the paperwork done in world record pace :) read more

I bought a '15 Porsche Macan from Auto Quest this month, and it was the most straightforward and easy car purchase I've made. The price was fair, the transaction was smooth, and their financing was competitive. They picked me up at the airport in the car, giving me a chance to drive it a bit to confirm it was up to snuff -- and then they shipped it to me in Colorado for a reasonable price. After the car arrived I discovered it had a large nail in one of the tires, and they agreed to pay for a new one. They could have refused but they didn't -- kudos. The only reason I did not give them five stars is that they need to be more responsive to emails post-sale. They're well worth checking out -- I'd buy from them again. read more

If you enjoy spending weeks, days, and hours playing the car sales game going back and forth haggling with managers at multiple car lots...go ahead. I honestly like spending my time doing other things. This is why I always come back to Auto Quest because I know that I am getting a great deal and the transaction is smooth and quick. I like Auto Quest's way of doing business. They price their vehicles in such a way where it cuts down on wasted time wheeling and dealing with salespeople from 5 car lots. In 2015, I know what a car is worth and what people are paying. There is no more hidden tricks. This is why my wife, brother and I have purchased half a dozen vehicles from Dominic Adams over the past 10 years. He is a no non-sense sales professional who has always been honest and given us a fair deal. There has been instances after the sale where he has went out of his way to accommodate concerns that most dealerships would have wash their hands clean with after you sign on the dotted line. If you don't want to deal with the BS of buying a car give him a shot to earn your business. read more

Great service and very laid back. The cars speak for themselves and the guys are there to answer your questions, compared to being there to "sell" you something. Dominic and Branko were extremely helpful and accommodating. I would highly recommend this spot! read more

Awesome experience working with Keegan, Craig and then Zeke (I think that was name) in financing all the way through. After a bunch of horrible experiences trying to find a used SUV in my price range these guys worked with me to get the car I wanted at a great rate. After I voiced some concerns over an oversight on there website that bumped the cars cost up quite a bit Craig helped Keegan to work with me on the issue. They responded professionally and respectfully, and made up for it all at the end. Awesome experience all around, and also an awesome selection of cars. Thanks guys! read more

Have purchased two vehicles here. Both times was (surprising for a car dealership) an enjoyable experience!! Will return for my future vehicles!! read more

went to a few different dealerships to test drive cars. I didn't end up getting one here, but they didn't pressure me at all and were upfront about everything including what they knew about longterm ownership costs. Sweet deals on Q5s and loaded with other cars that I checked out which I hadn't even thought of looking at. After several weeks perusing the internet on cars.com and autotrader.com these were seriously some of the best deals in town (by far too). both salesman i met were really nice and didn't stand next to you for every car that you sat in. read more

MADE PROMISES AND NEVER KEPT! I recently bought a Lexus from them and they had informed me that they would include an extended warranty as part of the package. They had stated that they would get it all brand new looking and also install new front tires. Once it was paid, they did not clean the truck, did not install new tires and really treated me like shit. Told me that I got an unbelievable deal and literally told me to take the vehicle and get off their property. The owner Craig, and his associate (Bob) treated me like royalty before the deal was done with many many promises; however afterwards they treat you like the scum of the earth. Please do all your research about this dealership before you give away your hard earned money. AND ALSO GET EVERYTHING IN WRITING IF YOU DO DECIDE TO BUY FROM THEM! Will definately tell me friends and family to stay away from these @$$h0Le$. read more

Literally how car buying should be at all times. Dominick took such great care of us. The whole process took about an hour and a half from start to finish. Everything was exceptional and we love the new BMW. Prices are extremely fair and we loved the no haggle environment. Only coming here from now on. Guaranteed. read more

Great experience. Knowledgeable sales team. No pressure. Took a long test ride and purchased a great car at a no-haggle fair price far under what it would have cost at dealership. Quick back and forth negotiation regarding my trade-in value. Fantastic financing secured in minutes. Whole process after the test drive took ~20 minutes before I was driving off. I will be a returning and referring customer. read more

We bought my son's truck less than a year ago, and found out today that we need a new engine. We paid $12,000 for the vehicle and the new engine will cost $7,800. I believe they knew the engine was in poor condition when we purchased the vehicle. How could they not have? Buyer beware. read more

Going to buy a car is hard enough, but buying a Used Car is typically grueling! Never has it been a fast and easy process till now! So, needless to say when my husband got it set in his mind I was ready for an upgrade from my 2006 Prius, my stomach turned as he began his search for a Lexus RX-400H. There were many out there and I, being the voracious researcher, made a few price comparisons and made a few calls to dealers. When I called a Burien dealer (I'll not name the incompetent man I spoke to or which dealer for humanitarian reasons), he was unknowledgeable of Lexuses in general. It struck me odd that he did not know why his high mileage Lexus was priced more than the lesser mileage vehicles I researched. I ended up calling Craig Ludy of Auto Quest in Seattle to inquire about his large inventory of Lexuses. Craig was very informative about the different vehicles I was looking at based on the VINs. He looked at the auction notes as well as the internal resources to find out why this Lexus was lower priced, why that one was higher priced for no reason, etc, etc. He did not have to educate me but it really opened my eyes! Although I did not name what dealerships I called, he knew which ones I was speaking of and pros/cons of working with them. He was not disparaging toward them but did give me sufficient information to make a decision as to who I wanted to work with. Based on this conversation, I ONLY wanted to work with Auto Quest. We had planned to look at a Lexus Sunday morning at 10 already but Auto Quest did not open till 11. He arranged for someone to open up early to meet with us so that we would not end up spending our entire day looking at cars. That was the second reason reinforcing my decision to ONLY work with Auto Quest! When we met Doug Seguin Sunday morning, he was already there and we even got there at 9:45 AM. Deciding on which Lexus was best, we started running the numbers. That is the part we hate and always feel like unworthy people. Doug never made us feel like that. As a matter of fact, he pointed out an error on our Credit Report was causing loan approval challenges. It was a 'WOW' moment as no one had ever explained why our credit was the way it was. He told us he was going to work on it Monday and give us a call. By 1:30 pm on Monday, Doug called with happy news! Not only did he get us approved, but at a much lower interest rate then we have ever had on a car loan! Today (Tuesday) at 9 AM, an hour before they opened (we got there at 8:30 AM and again, Doug was already there), we picked up my gorgeous blue Lexus RX-400h! He even worked magic with our credit AND the terms of the loan with NO hidden Add-ons or fake necessities. He even gave me new floor mats at no charge AND a brand new battery in my key fob!! Bottom line, if you're in the market for a RELIABLE used luxury car and don't know who to trust your business to, call Auto Quest in Seattle and work with Doug Seguin!! We will always take our future business there from here on out! I'd give it 10 Stars if there was such a rating!! Thank you Craig and Doug! read more