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    AutoCarbon

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm
    Updated a few days ago

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    Services - AutoCarbon

    Auto brake repair

    Auto engine repair

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    6 months ago

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    Vitaly M.

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    2 years ago

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    Gold River Automotive

    Gold River Automotive

    (137 reviews)

    I was looking for a place to service my vehicle that is not a dealership...I just dont like the…read moredealership service departments. I found this place online with rave reviews and its close to my home so I figured I would give it a shot. I scheduled online for an appointment, but then 2 days before my appointment I had an opening in my schedule so I called to see if they can get me in early and they told me to come on down. I went in to drop off my vehicle and they were super nice and friendly and gave me a 5pm estimated pick up time, and it was actually ready an hour before that. They called and told me its ready for pick up. When I arrived to get my vehicle, they went over pictures and what they saw but there was no up-charge, no additional fees nothing like you see at dealerships. The price I was quoted online was the price i paid. I will be coming back with all my vehicles, Im glad I found Gold River Automotive!

    Unfortunately, good automotive work doesn't make up for terrible customer service…read more I called Gold River Automotive FOUR times yesterday Thursday, trying to get an estimate and received no response until around 5:00 PM. I happened to be in a dead zone when they called, but I returned the call just eight minutes later and they were already closed. When I called back today Friday around 12:30 and asked about my quote, the gentleman said, "I tried to call you yesterday." I explained that I had received the message and called back shortly afterward. His response? "Yeah, we close at 5 and have lives." Seriously? He quoted me around $395. When I mentioned their $30-off coupon, the response was basically, "Oh, okay, I guess." Then I simply asked what their hours were tomorrow, Saturday since I mentioned I was out of town for work. Instead of just saying they were closed, he AGAIN responded with, "We have lives." I'm well aware that employees have lives outside of work. I never expected anyone to stay late or come in on their day off. I simply asked normal questions that any customer should be able to ask without being met with sarcasm and attitude. The car WAS repaired at Gold River Automotive, but we will absolutely never return. You can be the best mechanic in town, but if this is how you speak to paying customers, eventually they will take their business somewhere they are treated with basic respect. "We have lives" -- apparently customer service just isn't part of them. Services A/C installation & repair

    AutoCarbon - autorepair - Updated September 2026

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