The owner of this horrible place is so rude... if you looking for a nice looking car that will break down on you come to this dump... if I could give it a zero stars I would read more

Quality Auto Dealer - Car Dealers Near Me - Hayward, California

I will give you 1 star because the app doesn't allow me to give you 0! a dealer if cars that didn't deserve to be open doors. I buy a pickup truck for my family's livelihood. I even closed a deal, but after the study was finished, he said he wasn't going to sell me anymore. and pay our rent. when we went to ask why no more iOS to sell we were discriminated against badly treated and offended. no family deserves to go through what we went through that no family man is humiliated as we were! fifth-rate store, represented by an owner who thinks he is dealing with garbage and not people. NOTE 0. Divine justice will charge you for every humiliation you have done to us. no and professional has no words man. do not keep your word and mistreat family DO NOT BUY IN THIS STORE IF YOU DO NOT WANT TO GO THROUGH HUMILIATION AND BAD TREATMENTS NOTE 0 read more

One of my Favorite Used car dealer's that i have to deal with on a regular basis. The two salesmen , Jose and Ashook are like Ying and Yang. Both are very good at what they do and i like that they always greet me with a smile! Would you believe that the owner of this lot is named LOVE ! ? ! Yep. that is his name and he is a really great guy. They sell a lot of cars here and we help them to keep an inventory and do some maintenance as well. The lot is located on Mission Blvd. Pretty much Auto Row for Hayward. lots of parking and a huge selection of trucks last time i was there. read more

Quality Auto Dealer - Car Dealers Near Me - Hayward, California

DO NOT COME HERE AT ALL. I should have read the yelp reviews before attempting to purchase a vehicle here . Now I'm out $500 deposit and still looking for a vehicle . Bad customer service from the owner / manager lale don't know his last name because he never said it and does not have a business card with his information what so ever. Yes I was desperate to buy a vehicle but realized it was not worth the price after all was said and done. Sorry I don't want to purchase a vehicle from you since you've had bad reviews on yelp and now I understand the frustration some of these other yelpers have !!! DO NOT SHOP HERE . Jose the sales rep he has I feel bad for him. He was a cool guy too bad his boss isn't!!! Only 1 star and that's because I have to rate it other wise it's a no star... 3-21-2019 *** After all was said and done I received my money back via check. I did get me a newer vehicle from a different dealer. Hope this place gets their act together and maybe down the road I might come back and purchase a vehicle from here... read more

Quality Auto Dealer - The car I was going to buy from them!!! But decided not too!!! - Car Dealers Near Me - Hayward, California

I'm only giving a star because you can't leave 0. DO NOT COME HERE!!!!! They are dishonest, will sell you a P.O.S. and not make ANY efforts to correct the problem. They claim to be customer service oriented but do not deliver anything expect lies lies and more lies. They will offer to repair your car, take it and quote you one amount then go on to say it's another thing and leave your car "at the shop" for weeks with out any communication!!!!!!! Return the unit and it's still not fixed!!!!!! DO NOT DO NOT DO NOT COME HERE!!!!! read more

Terrible dealership. I bought my car here from Lali and the DMV won't release my pink slip to the bank I got my loan from because Lali refuse to pay the fee. My transmission has problems and they didn't occur until a month after I purchased my vehicle! The owner was giving me the run around. It took him 4 months to get my car registered . I told him I would take him to court if this situation wasn't fixed he told me "don't come around here I don't want to see your face!" . He didn't want to take any responsibility about my transmission problem. Save yourself the headache and don't purchase from these guys!! read more

The b/f was in much need of a car and this was the place that we first saw in the "Automall" of Hayward. Out of all the places this was the only one in somewhat "decent" price for being a Used-Auto dealership. We checked this place out on a weekend which ended up being a little busy with 6 customers (including us) and found a Volkswagon. The b/f wanted to think if over for the night and we ended up coming back the next day, which meant that he did like the car. Right off the back the car gave us a BAD impression. The battery of the car was the wrong one for the car and was dead. Jose ( the salesguy) and his assistant had to double jump it then made us wait to have it charged. When charged we took it for a test drive. Here is where it gets interesting.... As we were driving it ended up dying on us infront of Jim's Automotive, who was kind enough to lend us a hand. (You can read the review I wrote about him). Jim ended up double jumping the battery and we were on our way. Another thing we notice was the check engine, Brake, and ABS light were on along with a loud beeping noise that kept occurring. As we came back, we told Jose the problem and if he could get a battery change, since the b/f was thinking all the problems were from the battery itself. Turns out he was right. The owner end up coming and changing the battery but with the same smaller newer wrong battery for that car (huh??) It still ended up working, so we test drove the car with him to let him see what we were experiencing, but it didnt do it.. It ran fine, for the time being and then we started bargaining with him to see if he could compensate for the earlier issues we were dealt with. Ali (owner) said NO, but whatever. All in all we needed a car so we bought it, Ali's attitude could have change when we were in the process of buying but it didnt, he was RUDE. The salesguy was wwwaaaayyy nicer and actually had BETTER customer service. Dont get me wrong, it is a USED car dealership and we did know what we were dealing with but the way the owner handle things it could have been a better experience. One star is for Jose and the other is for the actual car itself. read more

If I could give zero stars, I would. I went to the lot 2 times in one day, a Saturday. Loli, the apparent owner (but who also says he isn't because it's a family run business, but wouldn't let me speak to anyone else) was inattentive, only spoke to my husband even when I was asking the questions. We were interested in the Mercedes R-class. He was alone, and wouldn't, even with a few hours heads up on the second visit, move the 2 cars in the way so we could go on a test drive. We had to come on Monday and do a test drive which I set up an appointment for, and Loli didn't even show up. The car still wasn't pulled out and we found out on the drive that it was out of gas and barely made it back to the lot. We asked to take it to our mechanic for a pre-purchase inspection and they fought us on it. In the end they said we could, but their "mechanic" had to come with car. It was a 2 hour inspection which I informed the office of before hand. They were late for the pick up so then we were late for the car inspection and then they were upset we had the car there for 2 hours even though they knew about the 2 hour inspection. After the inspection came back with $10,000 worth of work needing to be done, half of which was because Loli and Company admitted they don't run their cars on a regular basis and the car has been sitting on their lot for 3 years, we were still interested in the vehicle even with all the work. I called and "spoke" to Loli. My speaking would be an overstatement though as he never bothered to let me finish a sentence. He just spoke right over me and in the end said the car is sold as is, they wouldn't fix anything - which we knew, but he wasn't willing to negotiate the price, AT ALL. He kept saying that he'd replaced the tires (even though he admitted they were actually fine to begin with), when I kept telling him the transmission needed immediate work. I get this is a used car. I wasn't looking for perfection. But Loli was the worst. sales. person. ever. I don't know if he just is terrible in general, or if he's just a chauvinist and didn't want to deal with me. Linda was very nice. She was in the front office and when we came Monday when Loli didn't show for our appointment. She actually took my name and number down and asked what we were looking for how they could help. read more

I realize it's Covidiculousness everywhere, but the pandemic had nothing to do with the shady business going down here. First off even after filling out a financing application for a BMW 328i, I was verbally asked my credit score and then told that none of the banks that they deal with would approve me so there was no sense in running my credit. Yet the day before I was told that they offer "in house" financing. I was never shown the car, never asked if I wanted to test drive it or anything. Upon leaving the lot I mentioned to the sales rep that I had been approved elsewhere. Literally less than 5 minutes after driving away the sales rep called me to say that if I gave a higher down payment they DID have a bank that would finance me. Maybe an hour later I got word that I'd been approved but he couldn't quote me any definite figures about how much the "bank" approved me for, he was literally calculating out loud while talking to me. Then he claimed the "bank" required me to get this extended warranty among other things. Then he told me to bring in all my proof of residency and income the following day. Later when I looked at my credit activity, guess whose name showed up on my credit report?? Not a financial institution, none other than Quality Auto themselves. So I guess they did do in house financing after all! The next day I called the owner and caught him in the lie, as well as waived all the unnecessary warranties and extra costs. He immediately became rude and dismissive. He said that now it would be a few more days because he had to get me approved again! In conclusion I bought a beautiful Jaguar elsewhere. Save your money and your time.. Never ever, ever, buy a vehicle from QAD. read more

I've bought a car from here recently for my son and they helped me get a car affordable for my price range. This dealer had a nice car and for a good price suitable for my son. The car is nice and clean and had been taken proper care of by the dealer. I was able to get the deal done the same day even though it took the whole day but Jose, the sales person made sure to keep us entertained throughout the whole day by offering us water and Coca Cola and had the tv on for us to watch. I would recommend this dealer to anyone wanting a nice clean and affordable car. read more

Quality Auto Dealer - This is the car I bought.. It drives amazing and is very clean! - Car Dealers Near Me - Hayward, California

An absolute nightmare! -quoted us one price then highered it -as we are signing paperwork, found out they took a deposit from someone else -he yelled at us for asking clarifying questions and accused us of not trusting him (well sir you did change the price and take a deposit from someone else so exactly how did you earn my trust?!) -really wanted the car, so kept with it but in the end he didn't sell it to us because he was "in a bad mood" DO NOT BUY A CAR HERE!! read more

Went there to look for a used Toyota Camry 07 on a friends advise. Was impressed with the owner knoweldge of the cars. Sales guy took to a thorough walkaround of the displayed cars. Had a test drive with the choosen one and came back satisfied. I read other review about owner. But personally I found him straight forward and honest in his assertions, a no-nonsense kinda guy. The cars on display looked gr8 and the front desk dealing was smooth. Overall an honest dealer and good collection. read more

DO NOT GO HERE! I purchased a car on sept 2. When i was test driving the car i made a i-turn and the car made a weird noise coming from the tires. When i got back to the dealer i told them about it, and they assured me that there was no problem with the car. So i decided to go through with it and buy the car because the owner told me "dont worry, if there is anything wrong with the car we'll fix it". So I drove home, and on my way home the car was shaking a lot. I figured it might be the road because there was a lot of construction. I went grocery shopping the next day and was driving on a completely smooth road and the car still felt shaky. So i asked my dad whose a mechanic to test drive it. He immediately said the tires needed to be changed. So i called the dealer the next day, and told them about the problem. Again they reassured me they would fix the problem and to bring it in. When i brought the car in, they sent me to a mechanic and they said the rims were bent and needed to be replaced. and did nothing to the car. So i went back to the dealer and told the owner and he said that i probably hit something and that they couldn't do anything about it. End of story this place is a complete scam, they have cars that do not work. They do not keep their word on anything they say. And i recommend going some place else. Anywhere but here. I only gave it one star cause it wouldn't let me give it no stars! read more

We were in search of a used suv and had actually looked at a couple already in other places. We found 2 in this auto dealer that we liked. Jose was our sales guy. First thing I didn't like was there were no prices in the car. Second, he wanted an application to be filled out before we test drived the car. We ended up filling one out because we wanted to purchase a vehicle. At first, I thought Jose knew what he was doing but apparently he didn't because he kept on going back and forth with his boss. He offer us a deal, saying we were getting a certain APR, when it was three times higher when we did the calculation. We walked, I needed a car but I was not desperate. As we looked at their website, we actually saw the two trucks we had liked 2K cheaper. What a rip off! No wonder they don't put the prices in the vehicles. Greedy people, I know the economy is bad but come on. I'm glad I did not make business with them. read more

Absolutely Terrible. I wouldn't piss on the salesman if he was on fire!!!. I talked to Jose the salesman on the phone. He sounded a bit stupid but he had the car my wife wanted. It was on Craig's List. We were within a few hundred so I had a friend drive me 120 miles to haggle. Two minutes of haggling and the jerk raised the price $400.00. He didn't want to sell me the car. What an Ass!!! A wasted day. read more

This has been by far the worst place I have purchased a vehicle at! In 2010 my husband and I wanted to purchase a bigger used vehicle for our growing family, as we drove in the place it looked dead and only one sales man there... his name was Jose, greeted us and started making jokes to make us comfortable I guess.. we went ahead a chose a car gave a huge down payment on it (according to Jose it would help).. as we jumped on the San Mateo bridge the engine light turns on, late and tired of car shopping with kids in the car we decide to just drive home and address the situation the following day. So we call the next day the owner "LALI" is in (you would think its good) he gets upset because we want him to fix whatever is wrong with the car we just purchased 1 day ago from his lot and tells us to never call again!!! ARE YOU KIDDING ME??? We ended up fixing it ourselves and have all receipts still. This whole place was a scam, should of gone with my woman instinct from the beginning! *DO NOT COME HERE, UNPROFESSIONAL PEOPLE!!!* read more