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    Autosource

    2.8 (331 reviews)
    Closed 9:00 am - 7:30 pm

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    KBB price
    Byung M.

    I visited to sell my car Employee said $12,000, after talked to manager, smacked down to $8,000 then I left. KBB was $ 10,128

    Auto Source 0 stars
    Reenie R.

    They stole my car. And then repossessed the new used car that I paid for. All because of payment was late a few days. I never got my other car back or was paid any money even though they stole $7,000 from me. Totally carless it's a total scam.

    Not replaced seatbelt
    Ashlie C.

    I typically write positive reviews, but my recent experience with this dealership was disappointing enough to warrant an exception. Initially, I was impressed. I found a car online, called ahead, and they had the vehicle ready for me to test drive alone. The absence of pushy sales tactics was refreshing, and I was able to negotiate a deal that suited my needs despite being in a bit of a rush. However, the post-sale experience has been nothing short of frustrating. In our purchase agreement, the dealership committed to three things: an oil change, a detailing of the car (which was dirty and had a strong dog odor when I first test-drove it), and a replacement of a broken seatbelt. Unfortunately, none of these promises were fulfilled. I dropped off the car on July 5th and didn't pick it up until August 18th, with no work done. Although I was provided with a loaner vehicle, it came with its own issues--a near-empty gas tank, non-functional AC, and a windshield wiper that was falling apart. Communication with Tim, the point of contact for the repairs, was inconsistent, often leaving my messages unanswered. When I was finally informed that my car was ready, I arranged to pick it up the following Saturday due to my work schedule. After driving all the way from Kailua, I was told upon arrival that no repairs had been made. The manager, Remi, got involved and mentioned that there was confusion and finger-pointing among the staff. He assured me that the car could be fixed within an hour, but I didn't have the time to wait. Instead, I was given another poorly maintained loaner vehicle and told to reschedule the oil change and detailing. I agreed to have my car delivered to me after the repairs were completed, however last minute they stated they didn't have anyone to drop it off. The following morning I arrived to pick up my car but when I finally got it back, it was far from what was promised. The car was not detailed, there was no oil change, and while the seatbelt strap was replaced, it appeared to be a used part from another vehicle. Moreover, the car, which I had left with a full tank of gas, was returned to me nearly empty. Overall, this experience has left me deeply dissatisfied, and I would not recommend this dealership to anyone. This was my first time purchasing a car from a dealership, and it will likely be my last from this business . Save yourself the hassle and take your business.

    Mahalo for buffing my car
    Janine L.

    I dont know why so much negative comments about this place. My experience was not that. I walked in knowing exactly which car I wanted and out of all the 400 cars there I picked the one being worked on (thats how I knew that was the one). When I left I was missing a fob, small minor dents (that I didnt mind), and the safety was expired 12/24. The next day the dents were taken out (really great job), the other fob was found, and the safety was done. After reading these comments I did have buyers remorse that first night but sometimes you have to have a litte FAITH and hope that things just work out. But today, I absolutely LOVE LOVE LOVE my purchase. The car was CLEAN CLEAN CLEAN and for the year it had low miles. Tomorrow when I take it to my mechanic I hope he says everything is good. Mahalo Malu at Autosoure and Autosource. Much appreciated.

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    Rima B.

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    Page 2 of 9

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    Servco Subaru Kaimukī

    Servco Subaru Kaimukī

    4.6
    (287 reviews)

    We had a great experience working with Arvi and Reid at Kaimuki Subaru. Arvi was super efficient,…read moreknowledgeable, patient, and not pushy at all. Reid assured us they took care of registration. They made the whole process quick and stress-free. We wanted to add tint to the windows and our car needed a bit of detailing on pick up but nothing that wasn't handled with professionalism and responsiveness. We were given some advice on tint gradient which is helpful in sunny weather-you can get a different color on the back and sides-be sure to ask about options. Arvi helped to coordinate our appointment for tint application with the car detailing and it turned out nicely. Highly recommend visiting Kaimuki Subaru and asking for Arvi! This was honestly one of the most straightforward and efficient buying experiences. Thank you to this team!

    We had an excellent experience at Servco Subaru Kaimuki, thanks to our sales associate, Arvi. From…read morestart to finish, he was professional, friendly, and communicative. He kept us informed throughout the entire process and made what can often be a stressful experience feel smooth and enjoyable. We had a discrepancy with our credit, but Arvi worked hard to help us find an amazing car that fit our situation. He was patient, honest, and genuinely wanted to help us, never making us feel pressured. The customer service was outstanding, and the entire buying process exceeded our expectations. If you're looking for a dealership that truly cares about its customers, I highly recommend Servco Subaru Kaimuki--and be sure to ask for Arvi. Thank you again for making this such a positive experience!

    Cutter Mazda - Honolulu

    Cutter Mazda - Honolulu

    3.9
    (452 reviews)

    Just recently bought a used Mazda and needed to have my 2 tires replaced. Found out no wheel lock…read morekey was ever left in the vehicle so the tires could not be replaced. Made an appointment with Mazda to have them remove the "aftermarket lug nuts" and replace with Mazda lug nuts, including to purchase the wheel lock package. Kristel checked me in and handled all the paperwork needed to have my car worked on. She was so sweet, very pleasant and she really cared! She kept me abreast of what was needed to be done in regards to the lug nut replacements, gave me a quote as a heads up and was very efficient in calling me as soon as my vehicle was done! She went above and beyond to have my vehicle out as soon as possible for she knew I had another appointment to have my tires replaced. She made my first appointment there a very good lasting impression! Thank you Kristel for all your help, you are truly an exceptional employee! Keep up the great work! I am a very happy customer because of YOU! Please commend her for me at your next staff meeting! Thank you!

    Another nice experience purchasing a vehicle at Cutter Mazda. This time with Kobe and Jeffrey. They…read morewere both very patient, friendly and kind. Their GM Matt Wong and Service Manager Garrick Uchimura are also very personable and helpful. I've been going to this dealership since the 90s and have always been treated like a valued customer. They have always kept my cars in great shape. I highly recommend seeing Kobe and Jeffrey when you're looking to purchase a new Mazda. They are fantastic!

    Autozilla Car Buying Center

    Autozilla Car Buying Center

    4.9
    (262 reviews)

    I wanted to share our wonderful experience with AutoZilla at the Kalakaua Avenue location…read more From the moment my mom and I walked in, Jay greeted us with a warm welcome and thanked us for trusting him with such an important decision. My mom has dementia, although Jay wasn't aware of that. Even so, he took the time to explain everything thoroughly, patiently walking us through every step of the process and making sure we understood everything. What could have been a stressful experience turned out to be smooth, comfortable, and completely pressure-free. Jay gave us a fair and honest offer, and we truly appreciated his professionalism, kindness, and genuine care throughout the entire process. I would highly recommend Jay and his team to anyone looking to sell their vehicle. The office was also very clean and welcoming, and they even offered us hot or cold beverages while we waited. Thank you, Jay, for making this such a positive experience!

    Title: Disappointed - Vehicle Issues Within 30 Days…read more I purchased a Mercedes from this dealership less than 30 days ago and have driven it under 600 miles since purchase. The vehicle has 58,000 miles and was sold to me "as-is." Shortly after purchasing the car, I began experiencing significant vibration during cold starts when the vehicle is placed in gear while stopped. This is not something I would expect from a properly inspected luxury vehicle at this mileage. What concerns me most is the lack of response. I have reached out multiple times to address the issue, but I have not received any reply. Even for an "as-is" vehicle, customers should expect transparency, basic roadworthiness, and communication when problems arise shortly after purchase. I am simply asking for accountability and a response. I will update this review if the dealership chooses to resolve the issue professionally.

    Autosource - car_dealers - Updated July 2026

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