I went to AutoZone and really needed help fixing my car Nathan Graham helped me get my car up and running. His professionalism and care was extremely appreciated!! read more

Worse service ever!! Manager Robert doesn't know how to run this place!! Needs to work on customer service at least let your customer know to wait if store busy!! read more

I'd give 10 stars if I could. Vinnie went above and beyond to help us out tonight!! We desperately needed a new battery and when I called it was almost closing time, yet Vinnie kindly set the battery aside for us and waited until we got there so we could purchase it. He even stayed to help us install it to make sure we'd safely get home even though it was after 9!! You don't get service like that anywhere else. He could not have been happier to help and was the greatest guy! I will forever come to this Autozone and ask for Vinnie each time. Thank you for employing such outstanding workers!! read more

Took my Toyota Camry to get my windshield wipers fixed, also helped me check my oil level, they are super helpful. I recommend them

David Gonzalez was very helpful, changed my wipers and topped off car with everything that was needed. Appreciate the help

Stopped by the other day with a dead battery. Vinnie was super helpful on what kind of battery I needed and even swapped it out for me after. Great experience, ill be coming in for any auto parts I need in the future. read more

Vinnie was very helpful when I came in to get a new rear windshield wiper - after finding the right one, he took the time to put it on my car (which wasn't easy) and disposed of the old one for me. Definitely appreciated! read more

I was having battery issues with my daughters car so I brought it to Autozone in Brea where Vinnie helped me test the battery and then replaced it for me. Super friendly and extremely helpful, thank you so much Vinnie, you took care of me and are making sure my daughter is safe too! read more

I had such a pleasing time at this location. Everyone was super nice, helpful, & knowledgeable. Specifically Christian, he was more than helpful! Thank you so much for the outstanding customer service Christian, I'll definitely be back anytime I need help! read more

My passenger side mirror fell off my old Corolla, luckily I was parked when it happened because I still had the mirror. I went to AutoZone with my mirror to see if I could fix it myself. Thankfully, Vinnie was there to help me out. He quickly found the screws that fit and happily attached the mirror to my car even though it was raining outside. I'm glad this important issue only cost me a few dollars and five minutes of my time thanks to Vinnie. Super helpful people there! read more

Steven was amazing. They were extremely helpful to me when having some difficulties with my vehicle. They tested and replaced my battery, they were very kind and I would 100% come back again to get some assistance! They were very patient with me and honest when it came to replacement parts. 10/10 would recommend. read more

I stopped at the Brea AutoZone on Lambert to check my car's battery tonight, and it needed replacement. Vinny was so professional and made the process extremely smooth. He was knowledgeable and had the battery changed in minutes (it usually takes others an hour for this Jeep battery because its placement is so tight.) The warranty wasn't popping up on the computer, but he fixed it and honored the physical receipt I had, and really had superb customer service. Will be our go-to AutoZone! read more

Windshield wipers weren't in stock but he went above and beyond, called the other store. Now it's raining and we have wipers. Also, taught me how to pop the hood and put in some fluids. Thanks to all & Vinny is the man. read more

Garrett was so quick to help me with my coolant and figure things out! He has amazing customer service skills!! Come here if you need help!!

I bought a battery and returned the core the next day. While waiting I noticed several signs and displays stating they had a special buy one, get one free Chevron Techron Fuel Additive. I put two on the counter as I heard the "store manager" trying to upsell the young lady in front of me by offering her the special on Techron. She declined, but when the clerk went to ring mine up, he told the store manager it wasn't coming up as a special. The manager then said, " I guess it ended yesterday." When I pointed out that there were signs and displays all over the store and he just offered the girl in front of me the deal and asked that he honor the special, he turned and ignored me as he walked around and pulled the signs down. Didn't even have the courage to discuss it with me further. Autozone asks for a survey, but when I went to complete the survey, it allows only about a half of a paragraph and then cuts you off. Obviously, Autozone really doesn't care about it. Hey Autozone, this "store manager" isn't a manager and that's who you have running your store. Maybe O'Reilly's will be better. Bye Bye. read more

Anthony is a godsend at this autozone. He helped me with so many questions and answered them honestly and wholeheartedly. He went above and beyond what I needed help with for my car and did so with no problem whatsoever. Everyone here was attentive and kind and I was able to get back home in less than 30 min. Thank you Anthony for all you do and all the knowledge you carry!! read more

Thank you Brian for all your accomodations the evening. You went above and beyond for me. Thank you so much. Engines are scary lol Thank you again for helping me with my light situation. read more

I had an electrical problem with my vehicle. The AutoZone at Lambert and Brea Blvd was close by. The store associate Caleb assisted me late on a week day afternoon. He got the vehicle started and recommended what to look for to solve the issue. Very nice young man read more

When you guys go to this place and dont know much about cars like me, ask for Vinnie he is really nice and does his job really well, he takes pleasure in helping you and is one of the few people who goes above and beyond in their work. read more

I needed a new battery for my car and took it to Brea Autozone. They tested my old battery for free and then had David install the new battery for free too! I got out in 30 minutes. Great customer service. read more

Dennis helped change my friends on Halloween and was extremely helpful. It made it super easy and efficient to get the headlight. Highly recommend to any gal needing assistance with her car. Thank you Dennis. read more

I had a great experience at this location! Recently I had to come in for coolant but had my 1 year old daughter with me who was squirming and trying to get away from me. Christian G was a huge help with the check out process and even helped me put the coolant in my car! I highly recommend this location to anyone in the area! read more

Great customer service! Anthony was very kind and helpful. Came in for windshield wipers, he also helped me install them. Thank you very much !!! read more

I have been coming here off and on for a few years. I spend maybe $20-$40 per visit. But in the past week I have needed a battery and then an air conditioner pep. So I have spent a little more the past few days. Vinnie was so helpful today. I came in at 4, the end of a long day. He has me in and out and my air conditioner nice and chilled. He gave great service, didn't try and up sell me and was totally pleasant. It may sound weird but this Auto Zone has the best customer service around, period. read more

Dennis helped me find a headlight for my car. Once found, as a courtesy, he took the time to install the headlight for me and explained how to do it myself in the future. Service was prompt, speedy, and efficient. Excellent service!! This AutoZone is where I've always gone for my auto needs and they consistently deliver. read more

Needed new windshield wipers for my car. Walked in and Vinny greeted me, helped me pick out the perfect wipers and even taught me how to put the wipers on my car! Great costumer service. This will be my go to place. Thanks Vinny!! read more

I visited this store a couple of weeks ago because my car battery died. I thought about getting towed but decided to visit AutoZone. Big shout out to Christian G. He changed out my car battery and was not only friendly but also recommended I look into getting a partial rebate because my old battery was from AutoZone. Took awhile at the register because I already bought the new battery then had to return it. But I got some money back. That really boosted my night because a new car battery is pricey. Great customer service! Thanks Christian G.! read more

Needed my battery to be replaced on Memorial Day and thanks to Anthony for being extremely helpful. He tested my old battery then installed the new Battery and I got out in less than 30min. Great service! read more

Great great customer service, my car's coolant was boiling and Vinnie came out to help check it and helped us out and solved the problem easily. We were so blessed to find a helpful agent. First, Autozone I go where We received good service. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Brea, California

I've gone here for years and they have a decent supply but the thing they've never done well is have good customer service at this location. It always seems like they're more disrupted by you walking in than they are grateful for your business. My friends and I all turn wrenches weekly, and we all know that if you go here, don't expect a friendly staff. It makes me want to go elsewhere, which I usually do. What finally led to this review was my yet again poor experience last Friday where I had just had it and walked out. read more

Wow! David, the store manager, went above and beyond to replace my Jeep's battery. Originally it didn't seem like it was going to be able to get done because of the placement of the battery but he was determined & it was accomplished. I can now drive my car with my toddler & not worry about the faulty battery. Thank you so much for your help and the great customer service. read more

Let me start off by saying I went here based off Yelp reviews. I called spoke with Christian about needing a new battery for my 2012 Beetle and if they had what I needed in stock. Christian said they did and confirmed they could help me install the new battery. I arrived they were busy so I waited, no problem. Christian was assisting another customer so another associate assisted me. It didn't start off the best as it seemed I knew more about the battery I needed than he did. I explained I had purchased this battery at another Autozone within the last 3yrs, he never checked to see if I still had warranty left or not. Suffice to say I purchased the battery I had researched I needed because he gave me a different one (which may have worked IDK). While finalizing my purchase I said to him I was told you guys could install the new battery for me. Well he made it clear via body language and asking the other two associates (who were both busy with their own customers) if they wanted to switch with him. They both said they were busy with customers but Christian spoke up and said if I didn't mind waiting he would be right with me. I thanked him and stated obviously this guy doesn't want to do a battery install. Once Christian finished he came over apologized for the wait and took the battery out to my car to install. First thing Christian asked was did the other associate check if I had any warranty left. I said no and that I thought that was weird since I had explained to the associate I had bought the battery at Autozone. Christian apologized, said he would check upon completion of installation because I may not owe anything. Upon completion which was quick/efficient we went back inside the store to check if I had any warranty left. I did! Yay! Had the associate checked I wouldn't have owed for the new battery. Christian refunded the amount I was charged. I have purposely left the other associates name out of my review. Possibly he was having a bad day, IDK. But from what I observed he seemed uninterested in working, assisting customers or being an Autozone team member. IMO although he wasn't rude he was definitely lacking a work ethic. Thank goodness Christian stepped up provided great customer service, for that reason I gave the 5 star review. I would recommend to whoever the manager or district manager is for that store some training for the other associate would be a good idea. Thanks again Christian- read more

Really fast service, Vinnie helped replace headlight bulbs and even recommended me affordable good ones. Very real guy helped me get in and out. Shoutout to Anthony as well! Thank you for your guys hard work and honesty! I will definitely be back to this spot. read more

I came in here yesterday with a car that was having trouble starting. Wasn't sure if it was my battery in my key, or actual car battery. Louis did a free battery test and was able to find the problem, and installed my new car battery without hesitantion. Everyone at this location is always extremely helpful I usually only come to this store and will continue to do so. read more

Had a dead battery. The staff was very helpful at getting me a new one quick. Vinnie even went above and beyond and helped swap them out quick and cleaned off some corrosion left from my old battery. You rock Vinnie! read more

I was on 57 North and I heard my tire pop. I knew I got a flat tire, so I took my first exit. Not knowing the area very well, I just drove down Lambert hoping I'd run into a gas station. I saw an Auto Zone on the corner of Brea and Lambert. By this time my tire was completely flat. I went in and was greeted by two guys, Fernando and Vinny. I told Fernando my situation and he was quick to help me. He went out to look at my tire and he saw that it was all the way down and not drivable. I asked him if there was a tire shop around the area and he called American Tire Shop. He asked them to wait for me and he quickly changed my tire to my spare so I can drive it there. Fernando was so helpful and so nice that I wanted to do something nice back, but he said he'd just appreciate it if I could just dona Yelp review. Wow, no question. It's rare you find people that will go out of their way to help you. Fernando was my angle in disguise. I was able to make it to the tire shop! My best experience at an Auto Zone...ever! Thank you, Fernando!!! I have to give honorable mention to James at American Tire Shop. He was very helpful too! He stayed after hours just to help me. Like I said, it's seldom that people will go out of their way for you...especially on a Friday night. read more

Anthony was AWESOME! He explained thoroughly how to use the check engine light device, looked at possible causes, came out to my car and realized the issue on the spot. He saved me a trip to the mechanic, furthermore very courteous and I couldn't feel more thankful. read more

Purchased a ProElite Moderate Duty Outdoor SUV cover for my Mazda CX-5. When using the cover, rain was able to seep through the car cover onto the car even though the product description states "The melt blown layer provides enhanced water holdout while maintaining breathability". Car was soaked so the cover was useless to me. Attempted to return the cover at this specific store and was told by the manager on shift that they could not accept the item back as their in store refund policy states that they have the right to refuse an item if it is not in its original packaging (which it was) and in its original condition (which is wasn't as I used it once and it was defective). The in store return policy states "To return a product to an AutoZone store, bring back an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed." The store manager offered to "make an exception" for me and give me store credit. The fact that a brick and mortar store still has a policy that gives independent stores the ability to approve or deny a defective product is absurd. Todays world of Amazon, Walmart, Target, etc lenient refund policy is the standard and would not have hesitated in issuing a refund on a defective product. No, I do not want store credit as I will never shop at Auto Zone ever again. read more

Vinnie @ AutoZone is awesome! He helped me re-install my car battery after they recharged it for me. He has a very positive attitude, was very helpful and even checked my alternator before I took off. I highly recommend this place, their customer service is excellent! read more

VINNY !!! You are amazing. I called because the light on my dash was on. He was so friendly from the start. I came in, he checked my lights and fixed the problem all in 10 minutes! I usually hate going to car shops by myself, but he was so friendly and made me feel comfortable. Thank you! read more